Aim The aim of this course is to refresh your telephone skills to ensure that you represent your organisation with professionalism. The workshop helps you brush up on your telephone ...

Want to accurately calculate annual leave for different types of staff, including part-time and casual workers? In this workshop we delve into the intricacies of managing annual leave within the ...

Frustrated by underperforming team members and unsure how to turn it around effectively? In this workshop, we address the crucial skill of effectively handling underperformance in the workplace. This concise ...

Do you feel equipped and confident to manage workplace absence? This is a practical session that gives participants the confidence to deal with absence management; helping reduce absence in the ...

Do you know how to recognize and appropriately respond to signs of mental health struggles in your team, balancing empathy with professional obligations?” One in four people in the UK ...

Ever felt uncertain about how to handle a team member’s grievance while staying legally compliant? Let’s be honest, it’s never easy managing staff who are unhappy at work and if ...

Aim All managers should have a good level of understanding of the HR skills needed for managing the employee journey and ensuring employee engagement. This course aims to equip managers ...

Aim All managers should have a good level of understanding of the HR skills needed for managing the employee journey and ensuring employee engagement. This course aims to equip managers ...

Do you find yourself hesitating to address challenging issues with your team? Want to learn how to confidently and effectively handle difficult conversations as a line manager? Difficult conversations with ...