Aim
The aim of this course is to refresh your telephone skills to ensure that you represent your organisation with professionalism.

The workshop helps you brush up on your telephone answering skills. If you have ever wished you could think of the right words quickly and professionally whilst on the telephone, this course is for you.

You will also learn how positive language will help you to feel and sound more confident in the future.

Who should attend the workshop
All staff

Learning outcomes
By the end of the workshop participants will know more about:

• How to create a professional impression on the phone
• Being clear and concise and getting the message across
• Taking control of the call, and taking responsibility