Dealing with aggression at the GP reception

We wish this training wasn’t necessary, unfortunately it is. Incidents of aggressive behaviour towards GP reception staff seems to be on the rise. In this informative and sensitive training session we examine the reasons and causes behind this issue and when does aggression become violent behaviour?  What exactly does zero tolerance mean and how can it be supported practically in the practice and what does the law say?  We uncover a range of unique skills and approaches to de-escalation – let’s be observant and try to stop anger escalating where we can, and know what to do in situations where we can’t. We will work through a comprehensive range of techniques and approaches recommended by NHS Protect ® with the aim of keeping ourselves safe whilst still being patient-centred.

Dr Val McGarrel is an award-winning primary care trainer, NLP Practitioner (ABNLP accredited), CBT Practitioner and Fellow of the Institute of Leadership (ILM), to name a few of her accreditations and accolades. Book your place today to avoid disappointment.

Date: Thursday 16 May 2024

Cost: £35 per person

This event is run by RCGP Scotland. Please contact scotlandevents@rcgp.org.uk if you have any queries.