Join us for a supportive session exploring how to communicate sensitively and confidently by phone. Together, we will look at structures and techniques that help guide difficult conversations, including those involving deteriorating conditions or significant news, and consider the potential impact these moments can have on others.

Designed for:

Health & social care professionals working at all levels.

Facilitator:

Kerry Macnish – Rowcroft Head of Education

Learning Objectives:

• Explore together structure and techniques that assist sensitive communication by phone.
• Understand communication skills involved e.g. deteriorating conditions, or significant news and its possible impact on others.