Aim
The Primary Care Receptionist role has continued to develop over many years into more than just booking appointments for patients. With appropriate training and support non-clinical staff can facilitate the patient journey more effectively. Receptionists can ensure the patient is seen by the most appropriate professional in the Practice; or by using a directory of services for their locality, signposting to other services within the NHS or third party Providers.

Who should attend the workshop
Reception staff and other front-line staff who regularly interact with patients

Learning outcomes
During the workshop participants have an opportunity to explore how to effectively signpost patients to the right external services so that patients are able to access the right support for their needs.

At the end of the workshop, you will:

– Have increased your confidence in signposting when speaking with patients and in gaining the trust of patients in this approach
-Be aware of resources available for patients
– Know the importance of ensuring you have robust policies in place and be confident in applying these
– Understand the importance of a whole team approach and how your role fits with this
– Have had the opportunity to network with colleagues and share good practice

Zoom joining instructions will be sent as part of the meeting invitations unless the organisation prefers to use its own video conferencing facility.