The key objectives of this online course – hosted by Kernow Local Medical Committee – are: 

• Understand what Practices’ obligations are under the NHS Complaints Policy
• Complaints & the NHS Constitution
• Duty of candour – what that means
• CQC Lines of enquiry and the “my expectations” principle
• Responding to a complaint
• Reflective learning

More information about the course is available here.

To register for the course, please email: rich@kernowlmc.co.uk