Responding to Complaints – NHS Standards
September 30 @ 9:30 am - 12:30 pm
£40The key objectives of this online course – hosted by Kernow Local Medical Committee – are:
- Understand what Practices’ obligations are under the NHS Complaints Policy
- Complaints & the NHS Constitution
- Duty of candour – what that means
- CQC Lines of enquiry and the “my expectations” principle
- Responding to a complaint
- Reflective learning
More information about the course is available here.
To register for the course, please email: rich@kernowlmc.co.uk
