Suitable for all roles working in General Practice

 As the focus of NHSE turns towards Equality, Diversity and Inclusion within the Health System, Devon Training Hub are offering North Devon Practices and PCNs a free training session on ED&I.

The focus of this session is on cultural awareness and related microaggressions (when someone says something that potentially offends due cultural misunderstanding). The session also covers how reception staff could respond if a patient says something which could be interpreted as racist about a member of our team.

Objectives: By the end of the session, you will be able to:

1. Define what microaggression is and understand they can occur without intent.
2. Identify the impact of microaggression on marginalised individuals.
3. Learn about an easy-to-use tool to manage microaggression.
4. Effectively intervene as a bystander in a structured way.
5. Share your learning with your team when back at work.

This course is a comprehensive, practical session that will build on learning provided in online modules through facilitated discussions and conversations. As the topic and conversations can be emotive support is offered during the session and afterward if needed.

Please book here