Aim of the webinar:

This webinar – hosted by Kernow Local Medical Committee – provides operational frontline primary care staff with the skills and understanding to safely and confidently deal with any aggressive behaviour they may experience in their roles.  It also allows time for delegates to have some personal reflection as well as peer to peer learning and support.

Key Objectives:

• Greater awareness to help identify and understand conflict and potential conflict.
• Increased understanding of how to manage conflict & difficult behaviour.

Course overview: 

This webinar will provide delegates with a greater awareness of conflict and how to better handle difficult and aggressive behaviour.

All delegates will receive:

• A copy of the workshop presentation
• A certificate of attendance.

Registration:

To register, please email: rich@kernowlmc.co.uk