Receptionist

What can I do?

 

·         Answer telephone

·         Enbable patients to make appointments to see GP, Nurse and HCA etc

·         Signpost patient to most appropriate service

·         Meet patients as they arrive at surgery

·         The face of general practice

·         Ensure very ill patients see the right person quickly

·         Phone ambulance if required

·         Chaperone

·         Register new patients

 

What training is there? How can I develop my career?

 

·         Devon Training Hub care navigation and enhanced care navigation

·         On the job training

·         Apprenticeship route

·         Devon Training Hub conflict resolution and other courses

 

 

What qualifications do I need?

 

·         Computer literate

·         Good people skills

·         Able to stay calm in stressful situations

·         Basic Engligh and Maths

 

What do I love about my job?

 

·         Variety of work

·         Helping patients

·         Giving information

·         Being part of a team

 

What does a typical day look ike?

 

·         Dealing with sometimes upset or angry patients and their families

·         Dealing with medication requests

·         Sending and responding to emails

·         Phoning patients to inform them if they need an appointment

·         Handling calls