What can I do?
· Answer telephone
· Enbable patients to make appointments to see GP, Nurse and HCA etc
· Signpost patient to most appropriate service
· Meet patients as they arrive at surgery
· The face of general practice
· Ensure very ill patients see the right person quickly
· Phone ambulance if required
· Register new patients
What training is there? How can I develop my career?
· Devon Training Hub care navigation and enhanced care navigation
· On the job training
· Apprenticeship route
· Devon Training Hub conflict resolution and other courses
What qualifications do I need?
· Computer literate
· Good people skills
· Able to stay calm in stressful situations
· Basic Engligh and Maths
What do I love about my job?
· Variety of work
· Helping patients
· Giving information
· Being part of a team
What does a typical day look ike?
· Dealing with sometimes upset or angry patients and their families
· Dealing with medication requests
· Sending and responding to emails
· Phoning patients to inform them if they need an appointment
· Handling calls