What can I do?


·         Answer telephone

·         Enbable patients to make appointments to see GP, Nurse and HCA etc

·         Signpost patient to most appropriate service

·         Meet patients as they arrive at surgery

·         The face of general practice

·         Ensure very ill patients see the right person quickly

·         Phone ambulance if required

·         Chaperone

·         Register new patients


What training is there? How can I develop my career?


·         Devon Training Hub care navigation and enhanced care navigation

·         On the job training

·         Apprenticeship route

·         Devon Training Hub conflict resolution and other courses



What qualifications do I need?


·         Computer literate

·         Good people skills

·         Able to stay calm in stressful situations

·         Basic Engligh and Maths


What do I love about my job?


·         Variety of work

·         Helping patients

·         Giving information

·         Being part of a team


What does a typical day look ike?


·         Dealing with sometimes upset or angry patients and their families

·         Dealing with medication requests

·         Sending and responding to emails

·         Phoning patients to inform them if they need an appointment

·         Handling calls