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DTSTART;TZID=Europe/London:20261007T140000
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DTSTAMP:20260224T090508Z
CREATED:20240522T160815Z
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UID:10001823-1791381600-1791388800@devontraininghub.co.uk
SUMMARY:HR Brief Bites 1: Having courageous (difficult) conversations with your staff
DESCRIPTION:Do you find yourself hesitating to address challenging issues with your team? Want to learn how to confidently and effectively handle difficult conversations as a line manager? \nDifficult conversations with employees are part and parcel of your role as a line manager. However\, it’s not always easy to know what to say and how to say it. As a result we often avoid having these conversations – which is never the best outcome. \nThis short workshop will help you as a line manager to: \n\nFollow good practice when conducting difficult conversations\nHave the confidence to tackle difficult issues\nMake sure the conversation is a success\, through preparation\, effectively managing the conversation and following up
URL:https://devontraininghub.co.uk/event/hr-brief-bites-1-having-courageous-difficult-conversations-with-your-staff/2026-10-07
LOCATION:Online
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261013T130000
DTEND;TZID=Europe/London:20261013T133000
DTSTAMP:20260629T200055Z
CREATED:20260629T200055Z
LAST-MODIFIED:20260629T200055Z
UID:10001963-1791896400-1791898200@devontraininghub.co.uk
SUMMARY:Tamar Faculty local update - 'New treatments in migraine' (lunch time session)
DESCRIPTION:Event overview\n\n\n\n\nNew treatments for migraine \nTuesday 13 October | 13:00 – 13:30 \nOnline \nDr David Kernick and Dr Rebecca Walker continue to support their local GP colleagues under the auspices of Exeter Headache Care\, although funding for the NHS Exeter headache clinic has been terminated. \nThey will be hosting a series of six 30-minute sessions repeated at lunchtime 1-1.30 and early evening 7.30 – 20:00. \nSession 2: New treatments for migraine \nSession 3: Holistic management of migraine \nThere will be a brief 10 minute presentation on an aspect of headache (suggestions welcomed) but the main focus will be on any headache queries and cases you may wish to discuss. \nPlease note that these sessions are for GPs working or living in Devon and Cornwall only.
URL:https://devontraininghub.co.uk/event/tamar-faculty-local-update-new-treatments-in-migraine-lunch-time-session
LOCATION:Online
ORGANIZER;CN="RCGP Tamar Faculty":MAILTO:tamar@Rcgp.org.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261013T193000
DTEND;TZID=Europe/London:20261013T200000
DTSTAMP:20260701T103914Z
CREATED:20260629T200211Z
LAST-MODIFIED:20260701T103914Z
UID:10001964-1791919800-1791921600@devontraininghub.co.uk
SUMMARY:Tamar Faculty local update – ‘New treatments in migraine’ (evening session)
DESCRIPTION:New treatments for migraine \nTuesday 13 October | 19:30 – 20:00 \nOnline \nDr David Kernick and Dr Rebecca Walker continue to support their local GP colleagues under the auspices of Exeter Headache Care\, although funding for the NHS Exeter headache clinic has been terminated. \nThey will be hosting a series of six 30-minute sessions repeated at lunchtime 1-1.30 and early evening 7.30 – 20:00. \nSession 2: New treatments for migraine \nSession 3: Holistic management of migraine \nThere will be a brief 10 minute presentation on an aspect of headache (suggestions welcomed) but the main focus will be on any headache queries and cases you may wish to discuss. \nPlease note that these sessions are for GPs working or living in Devon and Cornwall only.
URL:https://devontraininghub.co.uk/event/tamar-faculty-local-update-new-treatments-in-migraine-evening-session
LOCATION:Online
ORGANIZER;CN="RCGP Tamar Faculty":MAILTO:tamar@Rcgp.org.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261014T120000
DTEND;TZID=Europe/London:20261014T130000
DTSTAMP:20260629T200325Z
CREATED:20260629T200325Z
LAST-MODIFIED:20260629T200325Z
UID:10001965-1791979200-1791982800@devontraininghub.co.uk
SUMMARY:Driving Licence webinar for IMG GP Registrars 2026
DESCRIPTION:Driving Licence for IMG GP Registrars \nWednesday 14 October 2026 | 12:00 – 13:00 | Online \nFree event For RCGP members only \n  \nWant to get your UK driving licence sorted? Are you genuinely puzzled as to the next steps that you need to take? \nThe RCGP Tamar Faculty is partnering with the Driver and Vehicle Licensing Agency (DVLA) and Driver and Vehicle Standards Agency (DVSA) to bring you a special one-hour webinar. This session is designed specifically for International Medical Graduate (IMG) GP registrars\, and will give you the opportunity to get all your questions about the UK driving licence and driving license process answered directly by the DVLA and DVSA. \nCome prepared with your questions and gain the information you need to get on the road. \nThis event is brought free to members of the RCGP as part of their membership\, if you are interested in learning more about becoming a member please speak to our member services team. \nThe RCGP is committed to cultivating and preserving a culture of inclusion\, celebrating diversity and ensuring our members feel valued. Equality and inclusion are essential principles in our work and this meeting will be conducted in a way which reflects the diverse communities and respects individual differences. By attending this event\, you are agreeing to welcome and respect the unique contributions and life experiences of each attendee and the speakers and abide by our event code of conduct. Read the code of conduct.
URL:https://devontraininghub.co.uk/event/driving-licence-webinar-for-img-gp-registrars-2026
LOCATION:Online
ORGANIZER;CN="RCGP Tamar Faculty":MAILTO:tamar@Rcgp.org.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261014T123000
DTEND;TZID=Europe/London:20261014T133000
DTSTAMP:20260708T112512Z
CREATED:20260708T112512Z
LAST-MODIFIED:20260708T112512Z
UID:10001976-1791981000-1791984600@devontraininghub.co.uk
SUMMARY:Oliver McGowan Mandatory Training on Learning Disability and Autism: Tier 1\, Part 2 - Hosted by LDC
DESCRIPTION:Oliver McGowan Mandatory Training on Learning Disability and Autism: Tier 1\, Part 2 \n14th October 2026 \n12:30 to 13:30 \nLive virtual training session hosted by Award Training and facilitated by the Learning and Development Centre.\n  \nSuitable for: \nAll staff working in a registered health and/or social care setting that require a general awareness of the support autistic people or people with a learning disability may need.  These will be staff members that are not making care decisions about patients. \nAs of July 2022\, all registered health and social care providers are now required to provide training for their staff in learning disability and autism\, including how to interact appropriately with autistic people and people who have a learning disability. \n  \nPlease use this graphic to determine which Tier of training you should attend: \n \n  \n  \n  \nALL DELEGATES MUST COMPLETE THE 90-MINUTE ONLINE LEARNING MODULE BEFORE ATTENDING THIS EVENT.  CLICK HERE TO ACCESS THE MODULE VIA E-LEARNING FOR HEALTHCARE: https://www.e-lfh.org.uk/programmes/the-oliver-mcgowan-mandatory-training-on-learning-disability-and-autism/ \n  \nFrom our training partners\, Award Training: \nThe Oliver McGowan Mandatory Training on Learning Disability and Autism is a standardised\, government-recommended training package designed to ensure consistent\, high-quality learning across the health and social care sector. \nDelivered by trained and approved facilitators\, the structured approach ensures that: \n✔ Content and delivery remain consistent\, making the training fully transferable between employers \n✔ It aligns with national standards and best practices\, as recognised by leading advisory bodies in health and social care \n✔ Staff receive the essential knowledge and understanding required by the Health and Care Act 2022 \n  \nCourse delivery: \nThis session will be delivered as a live virtual teaching session in MS Teams.  People joining the session should have access to their own device and join from a quiet location in which they will not be disturbed. \n  \nIf you no longer require your place on this course place cancel it so that there is availability for other delegates.  To cancel a booking please log into your Learning and Development Centre account\, go to the Centre course list and click on the orange box next to the course name. \n  \nIf there are any queries please contact us! ldc.sentinel@nhs.net \n 
URL:https://devontraininghub.co.uk/event/oliver-mcgowan-mandatory-training-on-learning-disability-and-autism-tier-1-part-2-hosted-by-ldc
LOCATION:Online
CATEGORIES:Mental Health Courses
ORGANIZER;CN="Learning and Development Centre":MAILTO:ldc.sentinel@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261015T013000
DTEND;TZID=Europe/London:20261015T150000
DTSTAMP:20260604T125315Z
CREATED:20260604T125315Z
LAST-MODIFIED:20260604T125315Z
UID:10001942-1792027800-1792076400@devontraininghub.co.uk
SUMMARY:Management of breathlessness & cough in palliative care
DESCRIPTION:Strengthen your understanding of the pharmacological management of breathlessness and cough in palliative care\, while deepening your awareness of the wider MDT’s role in non‑pharmacological approaches. Explore the psychological impact these symptoms have on patients\, families and carers\, and build confidence in providing holistic\, compassionate support. \nDesigned for:\nHealth & social care professionals working at all levels. \nFacilitator:\nJane Butland – Rowcroft Clinical Nurse Specialist \nLearning Objectives:\n\nTo enhance knowledge of the pharmacological management of breathlessness and cough in palliative care.\nTo improve understanding of the role of wider MDT in the non-pharmacological management of breathlessness and cough in palliative care.\nTo recognise the psychological impact to patients\, family and carers regarding breathlessness.
URL:https://devontraininghub.co.uk/event/management-of-breathlessness-cough-in-palliative-care
LOCATION:Online
ORGANIZER;CN="Rowcroft Hospice Education":MAILTO:education@rowcrofthospice.org.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261027T100000
DTEND;TZID=Europe/London:20261027T120000
DTSTAMP:20260224T091557Z
CREATED:20240522T155904Z
LAST-MODIFIED:20260224T091557Z
UID:10001841-1793095200-1793102400@devontraininghub.co.uk
SUMMARY:HR Brief Bites 5: Managing absence: from informal steps to dismissal
DESCRIPTION:Do you feel equipped and confident to manage workplace absence? \nThis is a practical session that gives participants the confidence to deal with absence management; helping reduce absence in the workplace and increase productivity.  It delivers practical advice and guidance on managing short- and long-term absence through to medical capability\, dismissal and the law. \nThis short workshop will help you as a line manager to: \n\nKnow the legal and contractual issues around absence management\nHave the confidence to tackle short- and long-term sickness absence\nKnow how to have effective absence management conversations
URL:https://devontraininghub.co.uk/event/hr-brief-bites-5-managing-absence-from-informal-steps-to-dismissal/2026-10-27
LOCATION:Online
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261030T100000
DTEND;TZID=Europe/London:20261030T120000
DTSTAMP:20260224T090243Z
CREATED:20240522T154536Z
LAST-MODIFIED:20260224T090243Z
UID:10001819-1793354400-1793361600@devontraininghub.co.uk
SUMMARY:HR Brief Bites 3: Understanding\, managing and calculating annual leave entitlements
DESCRIPTION:Want to accurately calculate annual leave for different types of staff\, including part-time and casual workers? \nIn this workshop we delve into the intricacies of managing annual leave within the framework of employment law. This workshop is an invaluable opportunity for you to gain the expertise needed to manage these aspects confidently and effectively\, ensuring compliance and fairness in your team. \nThis short workshop will help you as a line manager to: \n-Understand employment law that relates to annual leave\n-Know how annual leave entitlement relates to other leave such as sickness and maternity leave\n-Calculate annual leave for part-time\, part year and casual staff\n-Calculate bank holiday entitlements
URL:https://devontraininghub.co.uk/event/hr-brief-bites-3-understanding-managing-and-calculating-annual-leave-entitlements/2026-10-30
LOCATION:Online
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261102T190000
DTEND;TZID=Europe/London:20261102T203000
DTSTAMP:20260629T200518Z
CREATED:20260629T200518Z
LAST-MODIFIED:20260629T200518Z
UID:10001966-1793646000-1793651400@devontraininghub.co.uk
SUMMARY:Mindfulness for Life intro / taster session 2
DESCRIPTION:Introduction to Mindfulness for Life taster session \nMonday 2 November | 19:00 – 20:30 \nOnline – Zoom \nCost – Free to RCGP members* \nNon-Members – £15.00 \nJoin Dr Stephanie Jackson at this taster session\, after this session Stephanie will be offering you the opportunity to join an 8 week Mindfulness course** In January\, more details can be found about the course on the Mindfuless Cornwall website. \nWhat can I expect from this mindfulness taster session? \nIf you’re curious about mindfulness and wondering if it could help\, this friendly\, free taster session may be the best place to start. \n  \nIn this welcoming 90 minute online session\, you will: \n\nLearn what mindfulness is (and isn’t!) – teaching on mindfulness based approaches\nTry short guided meditation practices\nMeet Stephanie and see if you connect with her teaching style\nLearn about the evidenced based 8-week course being offer in 2027\n\nWho is this taster session for? \nWe warmly welcome those : \n\nCompletely new to mindfulness and looking for a starting point\nWanting to refresh their practice or ‘get back on the wagon’\nWho have meditated before but want to explore an 8 week course\n\nFree audio recordings are available on the website\, if you would like to try an exercise beforehand. \nAbout Stephanie \nStephanie has worked as a GP in Cornwall since 2001. She currently works for Carn to Coast Health Centres. She has been a Training Programme Director for the Cornwall Vocational Training Scheme since 2013. \n  \nStephanie holds a Masters in Mindfulness Based Approaches and has offered evidence-based Mindfulness courses for over 10 years to Healthcare Professionals within Primary and Secondary care. \n  \nwww.mindfulmedicinecornwall.co.uk \nwww.mindfulnesscornwall.co.uk \nYou will be asked for your card details at the time of registration\, no charge will be made at this time but there will be a £10 non attendance fee if you do not attend. There will be no refunds given after 7 days prior to the event \n**Please note you must have attended a taster session to join the 8 week course
URL:https://devontraininghub.co.uk/event/mindfulness-for-life-intro-taster-session-2
LOCATION:Online
ORGANIZER;CN="RCGP Tamar Faculty":MAILTO:tamar@Rcgp.org.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261104T130000
DTEND;TZID=Europe/London:20270204T140000
DTSTAMP:20260730T082511Z
CREATED:20260730T082511Z
LAST-MODIFIED:20260730T082511Z
UID:10001996-1793797200-1801749600@devontraininghub.co.uk
SUMMARY:Oviva Consultant-led Tier 3 Weight Management programme - Lunch & Learn
DESCRIPTION:Date: Wednesday 4th November\nTimings: 1 pm – 2 pm\nVenue: Online via Teams\nTopic: Oviva Consultant-led Tier 3 Weight Management programme\nFacilitator: Fiona Rutherford\nSign up: Diabetes Lunch and Learn – 04.11.26 – Fill in form\n\n 
URL:https://devontraininghub.co.uk/event/oviva-consultant-led-tier-3-weight-management-programme-lunch-learn
LOCATION:Online
ORGANIZER;CN="Devon Training Hub":MAILTO:devon.traininghub@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261106T090000
DTEND;TZID=Europe/London:20261120T160000
DTSTAMP:20260817T153722Z
CREATED:20260817T153722Z
LAST-MODIFIED:20260817T153722Z
UID:10002008-1793955600-1795190400@devontraininghub.co.uk
SUMMARY:Spots\, Rashes and Skin Eruptions seen in Primary Care
DESCRIPTION:This is a two day online course. Essential for all practitioners who are apprehensive of the patient with a rash!! And for anyone who want to know more about skin issues in Primary Care. These study days aim to increase knowledge\, confidence and competence in consulting patients with skin issues and illness. \nThe course will also update and consolidate the knowledge of those who need a refresher in this area. \nThe days will cover: \n\nHistory taking\nMorphology\nRashes with associated minor illness\nSerious rashes\nExanthems\nEczema\, Emollients and Steroids\nInfestations\nDrug Allergy\nBruising/birth marks and more..\n\nDay 1 – 6th November 2026 + Day 2 – 20th November 2026 \nTime: 9am-4pm via Microsoft Teams \nPlease contact: communications@aspireclinicaltraining.co.uk to book your place or go to our website. Places are limited. \nThe course is open to all practitioners who see patients with skin issues. This course can be used as a Rashes and Skin Issues Update course. It also covers the skills and competencies needed to increase confidence and competence in practice for those practitioners who find consulting patients of all ages with spots\, rashes and skin eruptions a challenge.
URL:https://devontraininghub.co.uk/event/spots-rashes-and-skin-eruptions-seen-in-primary-care-5
LOCATION:Online
CATEGORIES:Clinical Skills Courses
ORGANIZER;CN="Aspire Clinical Training":MAILTO:lesley.haxworth@aspireclinicaltraining.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261106T100000
DTEND;TZID=Europe/London:20261106T120000
DTSTAMP:20260224T085936Z
CREATED:20240522T161011Z
LAST-MODIFIED:20260224T085936Z
UID:10001815-1793959200-1793966400@devontraininghub.co.uk
SUMMARY:HR Brief Bites 2: Managing probationary periods effectively
DESCRIPTION:Looking to manage probation periods more effectively? \nAs a line manager\, you play a key role in the success of a new employee’s probationary period. This workshop is designed to equip you with the necessary skills and knowledge to effectively manage this critical phase. You’ll learn strategies for setting clear objectives\, providing constructive feedback\, and making well-informed decisions about a new hire’s future in your team. The aim is to ensure a smooth transition for both the new employee and your existing team\, ultimately contributing to the overall success of your practice. \nThis short workshop will help you as a line manager to: \n\nSet clear expectations and objectives\nUnderstand the legal aspects of probationary periods and\nlearn how to evaluate performance effectively to make decisions about confirmation\, extension\, or termination of employment
URL:https://devontraininghub.co.uk/event/hr-brief-bites-2-managing-probationary-periods-effectively/2026-11-06
LOCATION:Online
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261110T093000
DTEND;TZID=Europe/London:20261110T233000
DTSTAMP:20260715T100921Z
CREATED:20260715T100921Z
LAST-MODIFIED:20260715T100921Z
UID:10001983-1794303000-1794353400@devontraininghub.co.uk
SUMMARY:Introduction to Hypertension - 10th November 2026 - Hosted by LDC
DESCRIPTION:Introduction to Hypertension – 10th November 2026\n09:30 to 11:30 \nLive Virtual teaching session with LDC’s specialist Educator\, Tracey Owen. \n  \nSuitable for: Healthcare professionals working in primary care \n  \nLearning objectives: \n\nDiagnosing hypertension in primary care\nManaging hypertension in primary care including medication and monitoring\nRed flags of hypertension\nWhen to refer to secondary care\n\n  \nThis session will be presented virtually.  Meeting details will be sent to delegates in the week prior to the course taking place. \nIf you no longer require your place on this course place cancel it so that there is availability for other delegates.  To manage your bookings please log into your Learning and Development Centre account\, and navigate to the Courses page. \nIt is expected that you will attend the session virtually from a quiet location at which you will not be disturbed\, and you will have access to a microphone and camera on your device.  Every delegate must have their own device to use throughout this session.  This is a requirement for attending this interactive course. \nIf there are any queries please do get in touch!  ldc.sentinel@nhs.net
URL:https://devontraininghub.co.uk/event/introduction-to-hypertension-10th-november-2026-hosted-by-ldc
LOCATION:Online
CATEGORIES:Clinical Skills Courses
ORGANIZER;CN="Learning and Development Centre":MAILTO:ldc.sentinel@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261110T100000
DTEND;TZID=Europe/London:20261110T130000
DTSTAMP:20260226T083706Z
CREATED:20241216T120836Z
LAST-MODIFIED:20260226T083706Z
UID:10001864-1794304800-1794315600@devontraininghub.co.uk
SUMMARY:Managing Challenging Staffing Situations
DESCRIPTION:Aim\nThe aim of this workshop is to equip managers with the knowledge\, skills and strategies to effectively manage some of the more common challenging staffing situations that line managers encounter. During the workshop we will consider employees who are not performing in their role; employees with high levels of short-term absence; employees who are disruptive and employees who display a negative attitude. \nWho should attend the workshop\n\nTeam leaders\, line managers and supervisors\n\nLearning outcomes\nDuring the workshop we will cover: \n\nWhy we need to manage challenging situations\nHow to give effective feedback – a model that can be applied in any situation\nHow to identify an employee not performing in their role\nHow to start an informal performance management\nprocess\, using a Performance Improvement Plan\nHow to effectively manage employees with high levels of short-term absence\nWhat you can and cannot do as an employer\nManaging employees who are disruptive and display a negative attitude\nUnderstanding motivations\nApplying a ‘firm but fair’ management style\n\nWorkshop format\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover: \n\nManagement theory and research input from the trainer\nLearning from our shared experiences\nSmall group work to discuss and share ideas\n\nZoom joining instructions will be sent as part of the meeting invitations unless the organisation prefers to use its own video conferencing facility.  Copies of the slides will be sent out after each workshop. \nThis workshop can also be run in-house please email info@generalpracticetraining.co.uk and we will be pleased to chat to you.
URL:https://devontraininghub.co.uk/event/managing-challenging-staffing-situations/2026-11-10
LOCATION:Online
CATEGORIES:Leadership / Management Course
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261110T120000
DTEND;TZID=Europe/London:20261110T133000
DTSTAMP:20260804T100621Z
CREATED:20260804T100621Z
LAST-MODIFIED:20260804T100621Z
UID:10002002-1794312000-1794317400@devontraininghub.co.uk
SUMMARY:Championing Movement for Health – PACC Training
DESCRIPTION:Active Devon\, in partnership with Active Cornwall\, is facilitating Physical Activity Clinical Champions (PACC) training for people working in healthcare. \n  \nThe aim of this training is to increase the knowledge\, skills and confidence of practicing Health Care Professionals (HCPs)\, enabling them to effectively incorporate physical activity within their clinical care. \nThe session will be led by Toni Martin (Associate Lecturer BSc Midwifery) \nWhen is the event? \nThe PACC training takes place on Tuesday 10th November 2026\, from 12:00-13:30. \nWhere will the event be held? \nThe training takes place online – a calendar invite will be sent to you before the event. The PACC training will be interactive so please make sure you have access to a camera and microphone on your device. \nWho is the event for? \nThis training is for anyone working within health who has direct contact with patients. This could include social prescribers\, community-based practitioners\, health and wellbeing coaches\, GPs and consultants. \nHow much does the event cost? \nThe training is free of charge to attend – please RSVP via the Active Cornwall Website – Physical Activity Clinical Champion Training – Registration | Let’s Talk Cornwall \nWho should I contact for more information? \nIf you have any questions about the PACC training or your booking\, please get in touch with Alex at training@activedevon.org.
URL:https://devontraininghub.co.uk/event/championing-movement-for-health-pacc-training-2
LOCATION:Online
CATEGORIES:Clinical Skills Courses
ORGANIZER;CN="Active Devon":MAILTO:training@activedevon.rog
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261112T100000
DTEND;TZID=Europe/London:20261112T130000
DTSTAMP:20260226T083249Z
CREATED:20240515T132757Z
LAST-MODIFIED:20260226T083249Z
UID:10001875-1794477600-1794488400@devontraininghub.co.uk
SUMMARY:Giving Great Customer Care over the Phone
DESCRIPTION:Aim\nThe aim of this course is to refresh your telephone skills to ensure that you represent your organisation with professionalism. \nThe workshop helps you brush up on your telephone answering skills. If you have ever wished you could think of the right words quickly and professionally whilst on the telephone\, this course is for you. \nYou will also learn how positive language will help you to feel and sound more confident in the future. \nWho should attend the workshop\nAll staff \nLearning outcomes\nBy the end of the workshop participants will know more about: \n\nHow to create a professional impression on the phone\nBeing clear and concise and getting the message across\nTaking control of the call\, and taking responsibility
URL:https://devontraininghub.co.uk/event/giving-great-customer-care-over-the-phone/2026-11-12
LOCATION:Online
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261117T130000
DTEND;TZID=Europe/London:20261117T133000
DTSTAMP:20260629T201037Z
CREATED:20260629T201037Z
LAST-MODIFIED:20260629T201037Z
UID:10001969-1794920400-1794922200@devontraininghub.co.uk
SUMMARY:Tamar Faculty local update - 'Holistic management of migraine' (lunch time session)
DESCRIPTION:Holistic management of migraine \nTuesday 17 November | 13:00 -13:30 \nOnline \nDr David Kernick and Dr Rebecca Walker continue to support their local GP colleagues under the auspices of Exeter Headache Care\, although funding for the NHS Exeter headache clinic has been terminated. \nThey will be hosting a series of six 30-minute sessions repeated at lunchtime 1-1.30 and early evening 7.30 – 20:00. \nSession 3: Holistic management of migraine \nThere will be a brief 10 minute presentation on an aspect of headache (suggestions welcomed) but the main focus will be on any headache queries and cases you may wish to discuss. \nPlease note that these sessions are for GPs working or living in Devon and Cornwall only.
URL:https://devontraininghub.co.uk/event/tamar-faculty-local-update-holistic-management-of-migraine-lunch-time-session
LOCATION:Online
ORGANIZER;CN="RCGP Tamar Faculty":MAILTO:tamar@Rcgp.org.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261117T193000
DTEND;TZID=Europe/London:20261117T200000
DTSTAMP:20260629T201619Z
CREATED:20260629T201200Z
LAST-MODIFIED:20260629T201619Z
UID:10001970-1794943800-1794945600@devontraininghub.co.uk
SUMMARY:Tamar Faculty local update – ‘Holistic management of migraine’ (evening session)
DESCRIPTION:Holistic management of migraine \nTuesday 17 November | 19:30 – 20:00 | Online \nDr David Kernick and Dr Rebecca Walker continue to support their local GP colleagues under the auspices of Exeter Headache Care\, although funding for the NHS Exeter headache clinic has been terminated. \nThey will be hosting a series of six 30-minute sessions repeated at lunchtime 1-1.30 and early evening 7.30 – 20:00. \nSession 3: Holistic management of migraine \nThere will be a brief 10 minute presentation on an aspect of headache (suggestions welcomed) but the main focus will be on any headache queries and cases you may wish to discuss. \nPlease note that these sessions are for GPs working or living in Devon and Cornwall only.
URL:https://devontraininghub.co.uk/event/tamar-faculty-local-update-holistic-management-of-migraine-evening-session
LOCATION:Online
ORGANIZER;CN="RCGP Tamar Faculty":MAILTO:tamar@Rcgp.org.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261118T093000
DTEND;TZID=Europe/London:20261118T123000
DTSTAMP:20260715T101138Z
CREATED:20260715T101138Z
LAST-MODIFIED:20260715T101138Z
UID:10001984-1794994200-1795005000@devontraininghub.co.uk
SUMMARY:Leadership for Clinicians - 18th November 2026 - Hosted by LDC
DESCRIPTION:Leadership for Clinicians – 18th November 2026\n09:30 to 12:30 \nWith Alan Molineaux\, NHS Educator and Speaker.\n  \nSuitable for: Practice Managers\, Team Managers\, Clinical Managers\, Senior Administrators and Team Leaders \n  \nCourse Content: \n  \n\n·       Negotiation Skills\n·       Managing Difficult People\n·       Mindfulness\n·       Self-Awareness and the Learning Process\n·       Process Mapping\n·       Mental Health Awareness\n·       How to manage GPs\n        Quantitative and Qualitative Measurement\n\n  \nDelegates will become aware of the necessary tools and knowledge to support their teams to be able to adopt changes and ensure minimal disruption to organisational operations. The NHS in general\, and Primary Care in particular\, experiences continuous change. When staff are under pressure it is vital that leaders understand how to approach the difficulties faced. \n  \nIf you are not able to attend this session please cancel your place in advance via your Learning and Development Centre account.  To manage bookings please log into your account and navigate to your Courses page.  \n\nIt is expected that you will attend the session virtually from a quiet location at which you will not be disturbed\, and you will have access to a microphone and camera on your device.  Every delegate must have their own device to use throughout this session.  This is a requirement for attending this interactive course.  \n  \nIf you have any queries please contact ldc.sentinel@nhs.net
URL:https://devontraininghub.co.uk/event/leadership-for-clinicians-18th-november-2026-hosted-by-ldc
LOCATION:Online
CATEGORIES:Leadership / Management Course
ORGANIZER;CN="Learning and Development Centre":MAILTO:ldc.sentinel@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261125T123000
DTEND;TZID=Europe/London:20261125T133000
DTSTAMP:20260710T141616Z
CREATED:20260710T141616Z
LAST-MODIFIED:20260710T141616Z
UID:10001981-1795609800-1795613400@devontraininghub.co.uk
SUMMARY:Wound Care Update - 25th November 2026 - Hosted by LDC
DESCRIPTION:Wound Care Update – 25th November 2026\n12:30 to 13:30 \nLive virtual training session with Alexandra Bishop\, Tissue Viabilty Nurse Specialist. \n  \nA course for clinical healthcare professionals\, updating skills and knowledge regarding the types and variations of wounds seen in primary care.  The session will cover appropriate treatments\, new products and techniques with a summary of the most suitable dressings for each presentation. \n  \nCourse aims: \n1. Overview of new guidelines in wound care relevant to primary practice \n2. Update on changes to the wound care formulary \n  \nLearning outcomes: \n1. Be aware of latest updates in wound care. \n2. Understand how and when to refer a patient to other specialists or teams. \n3. Be aware of where to find information on the local formulary and what’s new. \n  \n  \nIf you no longer require your place on this course place cancel it so that there is availability for other delegates.  To manage your bookings please log into your Learning and Development Centre account\, navigate to your Course list and click in your Upcoming Courses list to make changes. \n  \nIf there are any queries please contact us! ldc.sentinel@nhs.net
URL:https://devontraininghub.co.uk/event/wound-care-update-25th-november-2026-hosted-by-ldc
LOCATION:Online
ORGANIZER;CN="Learning and Development Centre":MAILTO:ldc.sentinel@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261130T193000
DTEND;TZID=Europe/London:20261130T213000
DTSTAMP:20260629T201341Z
CREATED:20260629T201341Z
LAST-MODIFIED:20260629T201341Z
UID:10001971-1796067000-1796074200@devontraininghub.co.uk
SUMMARY:Creative writing for wellbeing - November 2026
DESCRIPTION:Monday 30 November | 19:30 – 21:30 | Online via Zoom \n£7.50 to RCGP members \n£20 to Non-members \nFollowing the hugely successful and popular creative writing sessions with Claire Williamson The South West Faculties wellbeing team have decided to take the sessions forward by offering them on a regular monthly basis rather than three times a year (with a break in the school summer holidays and at Christmas). \nIn order to provide these sessions there will be a very small attendance fee for each session. \nThese sessions are open to all and you do not have to have attended a course with Claire previously. \nWe will continue to offer three FREE sessions with Claire once a year in addition to these sessions. \nClaire Williamson \nOur tutor\, Claire Williamson\, freelance poet and writer\, will guide you gently through these writing sessions. \nThe process is much more about the content than the craft. If you write regularly\, or you haven’t written creatively since school\, don’t worry – these sessions will employ creative writing techniques and responses to texts\, quotes and images to support your wellbeing. \nEach session is stand-alone\, attendance at previous sessions not required. You will need to register for each session. \nWriting has been proven to boost your immune system and reduce stress. The sessions will provide both engagement and escape\, as you find words\, voice and encouragement from others.
URL:https://devontraininghub.co.uk/event/creative-writing-for-wellbeing-november-2026
LOCATION:Online
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261201T093000
DTEND;TZID=Europe/London:20261201T113000
DTSTAMP:20260715T101521Z
CREATED:20260715T101521Z
LAST-MODIFIED:20260715T101521Z
UID:10001986-1796117400-1796124600@devontraininghub.co.uk
SUMMARY:Ear Care Update - 1st December 2026 - Hosted by LDC
DESCRIPTION:Ear Care Update – 1st December 2026 \n09:30 to 11:30 \nLive\, virtual training course with Ear Care Specialist Educator\, Tracey Owen \nThis course is suitable for all Healthcare Professionals who have previously undertaken an Introduction to Ear Care course. \nPlease book onto the course then read the guidelines and note down any questions or discussions you would like to raise. \nIt is expected that you will attend the session virtually from a quiet location at which you will not be disturbed\, and you will have access to a microphone and camera on your device.  Every delegate must have their own device to use throughout this session.  This is a requirement for attending this interactive course. \n  \nIf you no longer require your place on this course place cancel it so that there is availability for other delegates.  To manage your bookings please log into your Learning and Development Centre account and navigate to the Courses page. \n  \nAll delegates must have their own booking made through the Learning and Development Centre website to join the meeting.  The name on your Teams account should be recognisable as the name on your booking.  If we cannot identify delegates they may not be admitted to the session\, or certificates may not be issued after the event. \n  \nIf you have any questions please contact the team at ldc.sentinel@nhs.net
URL:https://devontraininghub.co.uk/event/ear-care-update-1st-december-2026-hosted-by-ldc
LOCATION:Online
CATEGORIES:Clinical Skills Courses,Ear Care Courses
ORGANIZER;CN="Learning and Development Centre":MAILTO:ldc.sentinel@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261201T103000
DTEND;TZID=Europe/London:20261201T123000
DTSTAMP:20260224T091349Z
CREATED:20240522T160112Z
LAST-MODIFIED:20260224T091349Z
UID:10001839-1796121000-1796128200@devontraininghub.co.uk
SUMMARY:HR Brief Bites 6: Managing employees with mental health concerns
DESCRIPTION:Do you know how to recognize and appropriately respond to signs of mental health struggles in your team\, balancing empathy with professional obligations?” \nOne in four people in the UK will experience a mental health condition this year according to Mind. Given these statistics it is very likely that you\, as a line manager will\, at some point\, manage an individual with a mental health condition in your team and it is essential that you are able to support them. \nThis short workshop will help you as a line manager to: \n\nUnderstand what mental health is\nBe aware of the employment law around mental health and when it might be appropriate to seek external support\n\nKnow what to do when dealing with an employee who may be struggling with poor mental health
URL:https://devontraininghub.co.uk/event/hr-brief-bites-6-managing-employees-with-mental-health-concerns/2026-12-01
LOCATION:Online
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261202T100000
DTEND;TZID=Europe/London:20261202T120000
DTSTAMP:20260224T091102Z
CREATED:20240522T155622Z
LAST-MODIFIED:20260224T091102Z
UID:10001834-1796205600-1796212800@devontraininghub.co.uk
SUMMARY:HR Brief Bites 4: Managing underperforming staff: from informal steps to dismissal
DESCRIPTION:Frustrated by underperforming team members and unsure how to turn it around effectively? \nIn this workshop\, we address the crucial skill of effectively handling underperformance in the workplace. This concise yet comprehensive session is tailored for line managers\, covering essential strategies from initiating informal discussions to understanding the formalities of the dismissal process. We focus on providing practical tools and legal insights to help you confidently support staff improvement and make informed decisions when you need to progress to a formal process. \nThis short workshop will help you as a line manager to: \n\nKnow how to initiate informal discussions with staff\nUnderstand the legal framework you must follow\nLearn from the experts about tips and techniques to make the process as easy as possible.
URL:https://devontraininghub.co.uk/event/hr-brief-bites-4-managing-underperforming-staff-from-informal-steps-to-dismissal/2026-12-02
LOCATION:Online
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261202T133000
DTEND;TZID=Europe/London:20261202T150000
DTSTAMP:20260604T130043Z
CREATED:20251030T101038Z
LAST-MODIFIED:20260604T130043Z
UID:10001687-1796218200-1796223600@devontraininghub.co.uk
SUMMARY:Giving patients choice – Tissue donation & Treatment Escalation Plans (TEPs)
DESCRIPTION:This session aims to support you to feel more confident to discuss choices around tissue donation. Clarifies your responsibilities around Treatment Escalation Plans (TEPs)\, highlighting when it would be appropriate to request one for those in your care. \nLearning Objectives:\n\nDevelop a clear understanding of the Treatment Escalation Plan (TEP) form\, including its purpose\, use in clinical settings\, and the fact that it is not a legally binding document.\nIdentify appropriate situations and clinical triggers for reassessing and updating the TEP form to ensure it reflects current patient needs and preferences.\nDemonstrate foundational knowledge of tissue donation\, and build confidence in initiating and supporting informed\, compassionate discussions with patients and families about their donation choices.\n\nDesigned for:\nHealth & social care professionals working at all levels. \nFacilitators:\nCatherine Hughes – Rowcroft Education Facilitator & Karenne Weaver – Rowcroft Head of Community & Hospice at Home
URL:https://devontraininghub.co.uk/event/giving-patients-choice-tissue-donation-treatment-escalation-plans-teps
LOCATION:Online
ORGANIZER;CN="Rowcroft Hospice Education":MAILTO:education@rowcrofthospice.org.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261203T093000
DTEND;TZID=Europe/London:20261203T133000
DTSTAMP:20260710T142807Z
CREATED:20260710T142807Z
LAST-MODIFIED:20260710T142807Z
UID:10001982-1796290200-1796304600@devontraininghub.co.uk
SUMMARY:Mental Health Awareness - 3rd December 2026 - Hosted by LDC
DESCRIPTION:Mental Health Awareness – 3rd December 2026 \n09:30 to 13:30 \nWith Mental Health First Aid England Trainer\, Ali Uzzell \n\nSuitable for All Staff\, Volunteers and Individuals in any walk of life. \n\nThis course raises awareness of mental health. It covers: \n\nWhat mental health is and how to challenge stigma\nA basic knowledge of some common mental health issues\nAn introduction to looking after your own mental health and maintaining wellbeing\nConfidence to support someone in distress or who may be experiencing a mental health issue\n\nFormat \n\nThis is a half day course delivered either face-to-face or via online video conferencing\nLearning takes place through a mix of presentations\, group discussions and workshop activities\nWe limit numbers to 25 people per course so that the instructor can keep people safe and supported while they learn\n\nTakeaways \nEveryone who completes the course gets: \n\nA certificate of attendance to say you are Mental Health Aware\nA manual to refer to whenever you need it\nA workbook including a helpful toolkit to support your own mental health\n\n  \nIf you no longer require your place on this course place cancel it so that there is availability for other delegates.  To manage your bookings please log into your Learning and Development Centre account\, navigate to your Course list and click in your Upcoming Courses list to make changes. \n  \nThis course is being run as an online training course. Details of how to join the meeting will be emailed to you closer to the event. \nIf you have any questions please contact the team at ldc.sentinel@nhs.net
URL:https://devontraininghub.co.uk/event/mental-health-awareness-3rd-december-2026-hosted-by-ldc
LOCATION:Online
ORGANIZER;CN="Learning and Development Centre":MAILTO:ldc.sentinel@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261209T093000
DTEND;TZID=Europe/London:20261209T110000
DTSTAMP:20260715T101317Z
CREATED:20260715T101317Z
LAST-MODIFIED:20260715T101317Z
UID:10001985-1796808600-1796814000@devontraininghub.co.uk
SUMMARY:Appraisal Skills - 9th December 2026 - Hosted by LDC
DESCRIPTION:Appraisal Skills – 9th December 2026 \n09:30 to 11:00 \nWith Alan Molineaux\, NHS Educator and Speaker.  \n  \nSuitable for: Practice Managers\, Team Managers\, Clinical Managers\, Senior Administrators and Team Leaders \n  \nCourse Content: \n– An overview of the use of appraisals \n– The practicalities \n– The human dynamics \n– The key steps to follows \n– The desired outcomes \n  \nAttendees will have a broad understanding of the key aspects of conducting effective appraisals. \n  \nIf you are not able to attend this session please cancel your place in advance via your Learning and Development Centre account so that a place can be made available for another delegate. To manage your bookings please log into your account and navigate to your Courses page.  \n\nIt is expected that you will attend the session virtually from a quiet location at which you will not be disturbed\, and you will have access to a microphone and camera on your device.  Every delegate must have their own device to use throughout this session.  This is a requirement for attending this interactive course.  \n  \nIf you have any queries please contact ldc.sentinel@nhs.net
URL:https://devontraininghub.co.uk/event/appraisal-skills-9th-december-2026-hosted-by-ldc
LOCATION:Online
CATEGORIES:Leadership / Management Course
ORGANIZER;CN="Learning and Development Centre":MAILTO:ldc.sentinel@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261209T103000
DTEND;TZID=Europe/London:20261209T123000
DTSTAMP:20260224T090759Z
CREATED:20240522T160304Z
LAST-MODIFIED:20260224T090759Z
UID:10001829-1796812200-1796819400@devontraininghub.co.uk
SUMMARY:HR Brief Bites 7: Managing grievances effectively
DESCRIPTION:Ever felt uncertain about how to handle a team member’s grievance while staying legally compliant? \nLet’s be honest\, it’s never easy managing staff who are unhappy at work and if they raise a grievance then it can become even more challenging. \nThis workshop is tailored to provide you with essential insights into the legal aspects of grievance handling\, ensuring you’re always compliant and aware of the best practices. But more than that\, this workshop is about enhancing your communication and conflict resolution skills. It’s designed to help you navigate these tricky situations with confidence and empathy\, leading to a more positive work environment. \nThis short workshop will help you as a line manager to: \n\nFollow employment law best practice when managing grievances\nHave the confidence to manage a grievance\nLearn from the experts about tips and techniques to make the process as easy as possible.
URL:https://devontraininghub.co.uk/event/hr-brief-bites-7-managing-grievances-effectively/2026-12-09
LOCATION:Online
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261215T100000
DTEND;TZID=Europe/London:20261215T120000
DTSTAMP:20260224T090508Z
CREATED:20240522T160815Z
LAST-MODIFIED:20260224T090508Z
UID:10001824-1797328800-1797336000@devontraininghub.co.uk
SUMMARY:HR Brief Bites 1: Having courageous (difficult) conversations with your staff
DESCRIPTION:Do you find yourself hesitating to address challenging issues with your team? Want to learn how to confidently and effectively handle difficult conversations as a line manager? \nDifficult conversations with employees are part and parcel of your role as a line manager. However\, it’s not always easy to know what to say and how to say it. As a result we often avoid having these conversations – which is never the best outcome. \nThis short workshop will help you as a line manager to: \n\nFollow good practice when conducting difficult conversations\nHave the confidence to tackle difficult issues\nMake sure the conversation is a success\, through preparation\, effectively managing the conversation and following up
URL:https://devontraininghub.co.uk/event/hr-brief-bites-1-having-courageous-difficult-conversations-with-your-staff/2026-12-15
LOCATION:Online
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261215T103000
DTEND;TZID=Europe/London:20261215T123000
DTSTAMP:20260224T091557Z
CREATED:20240522T155904Z
LAST-MODIFIED:20260224T091557Z
UID:10001842-1797330600-1797337800@devontraininghub.co.uk
SUMMARY:HR Brief Bites 5: Managing absence: from informal steps to dismissal
DESCRIPTION:Do you feel equipped and confident to manage workplace absence? \nThis is a practical session that gives participants the confidence to deal with absence management; helping reduce absence in the workplace and increase productivity.  It delivers practical advice and guidance on managing short- and long-term absence through to medical capability\, dismissal and the law. \nThis short workshop will help you as a line manager to: \n\nKnow the legal and contractual issues around absence management\nHave the confidence to tackle short- and long-term sickness absence\nKnow how to have effective absence management conversations
URL:https://devontraininghub.co.uk/event/hr-brief-bites-5-managing-absence-from-informal-steps-to-dismissal/2026-12-15
LOCATION:Online
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
END:VCALENDAR