Having safe wellbeing conversations


The NHS People Plan sets out the ambition that every member of the NHS should have a health and wellbeing conversation with their line manager or a peer, and that as part of this conversation, line managers will be expected to discuss an individual’s health and wellbeing, and any flexible working requirements, as well as equality, diversity and inclusion.

Alongside a range of national resources that were published in March 2021, NHS England and NHS Improvement is pleased to launch a national training programme that has been designed to support NHS colleagues in having safe and effective wellbeing conversations.

Support for line managers and those holding wellbeing conversations

The programme, co-designed with a number of NHS organisations and to be delivered by trained facilitators from Passe Partout, will support delegates to understand what a wellbeing conversation is, when it may be appropriate to initiate one and provide them with additional knowledge and skills to have safe and compassionate conversations about various aspects of wellbeing.  The programme will also advise how to safely signpost staff to additional support when needed, and offer an opportunity to practice a conversation in a safe, supportive and non-judgmental space of the session.

The programme is initially aimed at line managers (of any profession, banding or grade), peers and colleagues working across the NHS in roles which have caring responsibilities for staff – for example clinical and educational supervisors, team leaders, members of staff networks, health and wellbeing champions or Wellbeing Guardians.

Given the high uptake of this programme and the limited number of spaces available, colleagues must not book on more than one session.

Upcoming train the trainer model for HR, OD, Health and Wellbeing and facilitation colleagues to access

In the longer term, we are looking at delivering a “Train the Trainer” model, in which HR, OD, Health and Wellbeing and colleagues who specialise in facilitation will be invited to apply for.  This programme will support organisations to roll the training out locally, and embed the practices into any new starter and existing training programmes, as well as offering a more sustainable model.   To register your interest in this model, please email Helena Tee at ournhspeople.hwb@nhs.net.

Available dates for the line manager training programme

Please click here for a list of available dates for the wellbeing conversation training aimed at line managers and those with caring responsibilities for NHS staff.

We are currently fully booked until the middle of January 2022.  Please ensure you attend the session you have booked on, there is a cost to the NHS for any DNAs and we are keen not to waste places that other delegates could have used.  

For more information, click here.