The Digital and Transformation Lead role was introduced in October 2022 via the Additional Roles Reimbursement Scheme, to support transformation activities in Primary Care Networks (PCNs), including the adoption and effective use of technology.
Digital and Transformation Leads support increased access to care for patients, through the adoption of new technology and other initiatives to improve the care offer. This enables PCN staff to work more effectively and improves the sustainability of general practice services. Digital and Transformation Leads can:
- Develop strategic plans to optimise the use of clinical systems and build a robust digital infrastructure for PCNs working on a range of digital transformation projects such as the use of cloud telephony, digital triage, online signposting, social media, digital wayfinding, promotion of the NHS App.
- Deliver broader transformation projects to:
- improve access to care and support the adoption of population health management
- drive operational efficiency
- enhance staff experience.
They support the adoption of national and local initiatives, including integrated working at neighbourhood and place level to improve access to services for patients.
The role is not intended to:
- Manage the procurement or contracting of IT systems.
- Manage administrative functions.
- Replicate the role of the PCN manager.
- Operate in isolation or duplicate existing system functions.
- To deliver everything presented. NHSE is choosing not to be too prescriptive to allow PCNs to shape the role to their needs.
Whilst the Digital and Transformation Lead role is not intended to replace the PCN Manager role, some PCNs have combined the two roles.
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