HR Administrators support the effective management of people and workforce processes within a GP practice. Working closely with the Practice Manager, HR Manager or other senior colleagues, they provide administrative support across areas such as recruitment, onboarding, staff records, absence, training and employment processes.
The role requires strong organisational and communication skills, attention to detail and the ability to handle confidential and sensitive information appropriately.
Scope of Practice
The responsibilities of an HR Administrator will vary depending on the size, structure and needs of the practice and may include:
Recruitment and Onboarding
- Supporting recruitment processes, including preparing and advertising vacancies, coordinating applications and arranging interviews.
- Preparing recruitment and onboarding documentation.
- Supporting pre-employment checks, including right to work, references, qualifications and Disclosure and Barring Service (DBS) checks where required.
- Coordinating induction arrangements for new members of staff.
- Supporting new starters to ensure they have the necessary documentation and access to relevant practice systems.
Employee Records Management
- Maintaining accurate, secure and confidential personnel records.
- Maintaining records relating to employment contracts, qualifications, training, appraisals and other employment documentation.
- Ensuring staff information is updated when employment details change.
- Managing HR information in accordance with data protection requirements and practice policies.
Payroll and Pensions Administration
- Providing accurate information to the practice’s payroll function or payroll provider relating to new starters, leavers and changes to employment.
- Processing relevant information relating to salary changes, overtime and other payments, where appropriate.
- Supporting the administration of workplace pensions, including the NHS Pension Scheme where relevant to the practice.
- Responding to routine payroll and pension administration queries and escalating more complex queries appropriately.
Absence and Leave Administration
- Maintaining accurate records of annual leave, sickness absence and other types of leave.
- Supporting managers with the administration of absence processes in accordance with practice policies.
- Coordinating documentation relating to return-to-work meetings and longer-term absence.
- Providing staff with information about relevant absence and leave policies and processes.
HR Policies and Employment Processes
- Supporting the maintenance and communication of HR policies and procedures.
- Helping to ensure employment documentation and HR processes reflect current practice policies and relevant employment requirements.
- Providing administrative support for formal HR processes such as grievances, disciplinary procedures and capability processes.
- Maintaining appropriate documentation and confidentiality throughout HR processes.
- Referring matters requiring specialist HR or employment advice to the appropriate manager or HR professional.
Appraisal and Performance Processes
- Coordinating staff appraisal and performance review arrangements.
- Maintaining appraisal and development documentation.
- Supporting managers with the administration of performance and development processes.
- Maintaining records of agreed learning and development objectives.
Training and Development
- Coordinating staff training and maintaining accurate training records.
- Monitoring completion and renewal dates for statutory, mandatory and role-specific training.
- Supporting managers to identify and coordinate learning and development opportunities.
- Maintaining appropriate records of continuing professional development (CPD), where required.
Staff Wellbeing and Engagement
Acting as a point of contact for routine HR queries and directing staff to the appropriate manager or service where further support or advice is required.
Supporting staff wellbeing and engagement initiatives.
- Providing staff with information about available wellbeing resources and support.
HR Administrators should work within their level of competence and follow practice policies, procedures and agreed processes. Complex employment matters or those requiring specialist HR or legal advice should be escalated to an appropriately experienced manager, HR professional or external adviser.
Training
CIPD Qualifications
The Chartered Institute of Personnel and Development (CIPD) offers recognised professional qualifications for people working in HR and people management.
Relevant development routes may include:
- CIPD Level 3 Foundation Certificate in People Practice
This provides a foundation in people practice and is suitable for those beginning or developing their career in HR.
- CIPD Level 5 Associate Diploma in People Management
This provides more advanced development for those progressing into roles with greater HR and people management responsibilities.
HR Apprenticeships
An apprenticeship can provide a structured development route for those working in HR and people administration. Relevant apprenticeship opportunities may include Level 3 HR/People support routes, with higher-level people professional apprenticeships available for those progressing into more senior HR roles. Availability will depend on current apprenticeship standards and local training providers.
Employment Law and HR Practice
HR Administrators will benefit from developing an understanding of:
- Employment contracts and terms and conditions
- Equality and employment legislation
- Recruitment and selection
- Absence management
- Family-related leave
- Grievance and disciplinary procedures
- Performance and capability processes
- Flexible working
Training should enable HR Administrators to understand and administer processes appropriately while recognising when specialist advice is required.
Payroll and Pensions
Where these responsibilities form part of the role, training may include:
- Payroll administration
- PAYE and National Insurance
- Workplace pensions
- NHS Pension Scheme administration
HR Systems and Digital Skills
HR Administrators should be confident using the HR and workforce systems required by their practice. Training should reflect the systems used locally and may include:
- Electronic staff records
- Recruitment systems
- Training and compliance systems
- Payroll and absence management systems
- Microsoft Office and other workplace applications
Data Protection and Confidentiality
HR Administrators handle significant amounts of confidential and sensitive workforce information.
Training should include:
- UK GDPR and data protection
- Confidentiality
- Secure handling and storage of employee information
- Appropriate access to and sharing of workforce information
Health, Safety and Wellbeing
Depending on the responsibilities of the role, development may include:
First aid, where appropriate to the role
Health and safety
- Workplace wellbeing
- Mental health awareness
Funding
Government funding may be available towards the cost of apprenticeship training and assessment.
The amount of funding available will depend on current government apprenticeship funding rules, the employer, the apprentice and the programme being undertaken. Practices may also be able to access transferred Apprenticeship Levy funding from levy-paying organisations.
As apprenticeship funding arrangements and eligibility criteria can change, practices should check the current funding requirements before enrolling a member of staff onto an apprenticeship programme.
Devon Training Hub can provide information and signposting to help practices explore available apprenticeship opportunities and funding routes.
Supervision Requirement
HR Administrators may work with a degree of autonomy but should have access to appropriate supervision and support. Supervision may be provided by an HR Manager, Practice Manager, GP Partner or another appropriately experienced member of the team.
The level of supervision required will depend on the individual’s experience, competence and responsibilities.
Clear arrangements should be in place for escalating complex or sensitive employment matters and obtaining specialist HR or employment advice when required.
Regular one-to-one meetings and appraisal can help identify learning and development needs and support ongoing career development.
Learning and Development
HR Administrators can develop their careers by building specialist knowledge in HR and people management or progressing into wider leadership and management roles.
HR and People Management
Further development may lead to roles such as:
- Senior HR Administrator
- HR Officer/Advisor
- HR Manager
Further CIPD qualifications or relevant apprenticeships can support progression within HR and people management.
Leadership and Management
HR Administrators who develop broader operational and leadership responsibilities may progress into roles such as:
- Team Leader
- Operational Manager
- Practice Manager
Devon Training Hub Offers
There are currently no specific Devon Training Hub offers available for HR Administrators.
Future training and development opportunities may become available.
Please keep an eye on the Devon Training Hub newsletter and website for details of future opportunities.
