HR Administrator

HR Administrators support the effective management of people and workforce processes within a GP practice. Working closely with the Practice Manager, HR Manager or other senior colleagues, they provide administrative support across areas such as recruitment, onboarding, staff records, absence, training and employment processes.

The role requires strong organisational and communication skills, attention to detail and the ability to handle confidential and sensitive information appropriately.

Scope of Practice

The responsibilities of an HR Administrator will vary depending on the size, structure and needs of the practice and may include:

Recruitment and Onboarding

  • Supporting recruitment processes, including preparing and advertising vacancies, coordinating applications and arranging interviews.
  • Preparing recruitment and onboarding documentation.
  • Supporting pre-employment checks, including right to work, references, qualifications and Disclosure and Barring Service (DBS) checks where required.
  • Coordinating induction arrangements for new members of staff.
  • Supporting new starters to ensure they have the necessary documentation and access to relevant practice systems.

Employee Records Management

  • Maintaining accurate, secure and confidential personnel records.
  • Maintaining records relating to employment contracts, qualifications, training, appraisals and other employment documentation.
  • Ensuring staff information is updated when employment details change.
  • Managing HR information in accordance with data protection requirements and practice policies.

Payroll and Pensions Administration

  • Providing accurate information to the practice’s payroll function or payroll provider relating to new starters, leavers and changes to employment.
    • Processing relevant information relating to salary changes, overtime and other payments, where appropriate.
    • Supporting the administration of workplace pensions, including the NHS Pension Scheme where relevant to the practice.
    • Responding to routine payroll and pension administration queries and escalating more complex queries appropriately.

Absence and Leave Administration

  • Maintaining accurate records of annual leave, sickness absence and other types of leave.
    • Supporting managers with the administration of absence processes in accordance with practice policies.
    • Coordinating documentation relating to return-to-work meetings and longer-term absence.
    • Providing staff with information about relevant absence and leave policies and processes.

HR Policies and Employment Processes

  • Supporting the maintenance and communication of HR policies and procedures.
    • Helping to ensure employment documentation and HR processes reflect current practice policies and relevant employment requirements.
    • Providing administrative support for formal HR processes such as grievances, disciplinary procedures and capability processes.
    • Maintaining appropriate documentation and confidentiality throughout HR processes.
    • Referring matters requiring specialist HR or employment advice to the appropriate manager or HR professional.

Appraisal and Performance Processes

  • Coordinating staff appraisal and performance review arrangements.
    • Maintaining appraisal and development documentation.
    • Supporting managers with the administration of performance and development processes.
    • Maintaining records of agreed learning and development objectives.

Training and Development

  • Coordinating staff training and maintaining accurate training records.
    • Monitoring completion and renewal dates for statutory, mandatory and role-specific training.
    • Supporting managers to identify and coordinate learning and development opportunities.
    • Maintaining appropriate records of continuing professional development (CPD), where required.

Staff Wellbeing and Engagement

Acting as a point of contact for routine HR queries and directing staff to the appropriate manager or service where further support or advice is required.

Supporting staff wellbeing and engagement initiatives.

  • Providing staff with information about available wellbeing resources and support.


HR Administrators should work within their level of competence and follow practice policies, procedures and agreed processes. Complex employment matters or those requiring specialist HR or legal advice should be escalated to an appropriately experienced manager, HR professional or external adviser.

Training

CIPD Qualifications

The Chartered Institute of Personnel and Development (CIPD) offers recognised professional qualifications for people working in HR and people management.

Relevant development routes may include:

  • CIPD Level 3 Foundation Certificate in People Practice

This provides a foundation in people practice and is suitable for those beginning or developing their career in HR.

  • CIPD Level 5 Associate Diploma in People Management

This provides more advanced development for those progressing into roles with greater HR and people management responsibilities.


HR Apprenticeships

An apprenticeship can provide a structured development route for those working in HR and people administration.  Relevant apprenticeship opportunities may include Level 3 HR/People support routes, with higher-level people professional apprenticeships available for those progressing into more senior HR roles.  Availability will depend on current apprenticeship standards and local training providers.


Employment Law and HR Practice

HR Administrators will benefit from developing an understanding of:

  • Employment contracts and terms and conditions
  • Equality and employment legislation
  • Recruitment and selection
  • Absence management
  • Family-related leave
  • Grievance and disciplinary procedures
  • Performance and capability processes
  • Flexible working

Training should enable HR Administrators to understand and administer processes appropriately while recognising when specialist advice is required.


Payroll and Pensions

Where these responsibilities form part of the role, training may include:

  • Payroll administration
  • PAYE and National Insurance
  • Workplace pensions
  • NHS Pension Scheme administration

HR Systems and Digital Skills

HR Administrators should be confident using the HR and workforce systems required by their practice.  Training should reflect the systems used locally and may include:

  • Electronic staff records
  • Recruitment systems
  • Training and compliance systems
  • Payroll and absence management systems
  • Microsoft Office and other workplace applications

Data Protection and Confidentiality

HR Administrators handle significant amounts of confidential and sensitive workforce information.

Training should include:

  • UK GDPR and data protection
    • Confidentiality
    • Secure handling and storage of employee information
    • Appropriate access to and sharing of workforce information

Health, Safety and Wellbeing

Depending on the responsibilities of the role, development may include:

First aid, where appropriate to the role

Health and safety

  • Workplace wellbeing
  • Mental health awareness

Funding

Government funding may be available towards the cost of apprenticeship training and assessment.

The amount of funding available will depend on current government apprenticeship funding rules, the employer, the apprentice and the programme being undertaken.  Practices may also be able to access transferred Apprenticeship Levy funding from levy-paying organisations.

As apprenticeship funding arrangements and eligibility criteria can change, practices should check the current funding requirements before enrolling a member of staff onto an apprenticeship programme. 

Devon Training Hub can provide information and signposting to help practices explore available apprenticeship opportunities and funding routes.

Supervision Requirement

HR Administrators may work with a degree of autonomy but should have access to appropriate supervision and support.  Supervision may be provided by an HR Manager, Practice Manager, GP Partner or another appropriately experienced member of the team. 

The level of supervision required will depend on the individual’s experience, competence and responsibilities.

Clear arrangements should be in place for escalating complex or sensitive employment matters and obtaining specialist HR or employment advice when required.

Regular one-to-one meetings and appraisal can help identify learning and development needs and support ongoing career development.

Learning and Development

HR Administrators can develop their careers by building specialist knowledge in HR and people management or progressing into wider leadership and management roles.

HR and People Management

Further development may lead to roles such as:

  • Senior HR Administrator
  • HR Officer/Advisor
  • HR Manager

Further CIPD qualifications or relevant apprenticeships can support progression within HR and people management.


Leadership and Management

HR Administrators who develop broader operational and leadership responsibilities may progress into roles such as:

  • Team Leader
  • Operational Manager
  • Practice Manager

Devon Training Hub Offers

There are currently no specific Devon Training Hub offers available for HR Administrators.

Future training and development opportunities may become available.

Please keep an eye on the Devon Training Hub newsletter and website for details of future opportunities.

Devon Training Hub © 2026. All Rights Reserved | Registered Office: Devon Training Hub, Unit 305, Phase 2, 1 Davy Road, Plymouth Science Park, Derriford, Plymouth, Devon, PL6 8BX | Companies House Number: 10706912
Privacy Policy | Cookie Policy | Terms of Use | Website Design by Good Design Works
Skip to content
Devon Training Hub
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.