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DTSTART;TZID=Europe/London:20261103T093000
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UID:10001936-1793698200-1793710800@devontraininghub.co.uk
SUMMARY:Introduction to Phlebotomy - 3rd November 2026 - Hosted by LDC
DESCRIPTION:Introduction to Phlebotomy – 3rd November 2026 \n09:30 to 13:00 \nIn person training delivered at The Ockment Centre\, North Street\, Okehampton. EX20 1AR \nWith Tracey Owen. \nIn person training\, suitable for all Healthcare Professionals. \n  \nPlease note that following this course it is expected that delegates will return to a suitable healthcare setting and complete a competency document under the supervision of an experienced practitioner.  The certificate of attendance at this training session and the completed competency document together evidence proficiency in phlebotomy.  \n  \nCourse Aim: \n  \n\nTo understand how to perform venepuncture safely and effectively.\n\n  \nLearning Outcomes: \n•       Define venepuncture. \n•       Identify suitable veins for venepuncture. \n•       Explore the problems in identifying suitable veins for venepuncture. \n•       Identify complications. \n•       Demonstrate health and safety awareness. \n•       Anatomy and physiology of the arm. \n•       Demonstrate understanding  of the appropriate  equipment required \n•       Perform venepuncture safety under stimulated conditions \n•       Describe infection prevention measures \n•       Identify the action required in the event of a needle stick injury \n  \n•       Effectively communicate with patients \n  \nIf you no longer require your place on this course place cancel it so that there is availability for other delegates.  To cancel a booking please log into your Learning and Development Centre account and navigate to the Courses page.  \n  \nIf you have any questions please contact the team at ldc.sentinel@nhs.net
URL:https://devontraininghub.co.uk/event/introduction-to-phlebotomy-3rd-november-2026-hosted-by-ldc
LOCATION:Ockment Centre\, North Street\, Okehampton\, EX20 1AR
CATEGORIES:Clinical Skills Courses,Phlebotomy/Pernicious Anaemia Courses
ORGANIZER;CN="Learning and Development Centre":MAILTO:ldc.sentinel@nhs.net
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DTSTART;TZID=Europe/London:20261111T093000
DTEND;TZID=Europe/London:20261111T120000
DTSTAMP:20260615T010912
CREATED:20251215T111416Z
LAST-MODIFIED:20260514T143415Z
UID:10001767-1794389400-1794398400@devontraininghub.co.uk
SUMMARY:Complex Wound Management – 11th November 2026 – Hosted by LDC
DESCRIPTION:Complex Wound Management – 11th November 2026\, 09:30 to 12:00.\nThe Watermark\, Erme Court\, Leonards Road\, Ivybridge\, PL21 0SZ.\nWith Alexandra Bishop\, Tissue Viability Nurse Specialist.\nSuitable for: Registered Nurses\, Advanced Practitioners\, GPs \nA course for all clinical healthcare professionals that expands on the popular Introduction to Wound Assessments and Dressings Selection course. Attendees will be able to assess and manage a complex or potentially complex wound. \nPlease note: completion of the course does not confirm competence for non-registered healthcare professionals. Non-registered staff will require approval from their workplace to manage complex wounds. \nLearning outcomes: \n1. Assess a wound confidently. \n2. Identify problems\, signs of infection and how to manage these. \n3. Feel more confident when assessing and planning care for a patient’s wound(s). \n4. Understand how and when to refer a patient to other specialists or teams. \n5. Be able to pack a cavity wound safely. \n6. Understand the minimum documentation recommendations. \nThis is an in person teaching session with liquid refreshments provided. \nFacilities and Parking: \nThe nearest long stay car park is the Leonards Road Car Park which is a 1 minute level walk from the venue.  This car park is located behind Erme Court.  Please be prepared to pay for your parking.  For more details and directions please click here: https://www.southhams.gov.uk/parking/car-parks/leonards-road-ivybridge \nThe Watermark Centre is fully accessible with level walkways and a lift to the first floor\, which is where the Beeson Suite is located.  If there are any queries about access please do contact us before the course date. \nIf you no longer require your place on this course place cancel it so that there is availability for other delegates.  To cancel a booking please log into your Learning and Development Centre account\, go to the Centre course list and click on the orange box next to the course name. \nIf there are any queries please contact us! ldc.sentinel@nhs.net
URL:https://devontraininghub.co.uk/event/complex-wound-management-9th-june-2026-hosted-by-ldc
LOCATION:The Watermark\, Ivybridge\, The Watermark\, Ivybridge\, PL21 0SZ
CATEGORIES:Clinical Skills Courses,Wound Care Courses
ORGANIZER;CN="Learning and Development Centre":MAILTO:ldc.sentinel@nhs.net
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DTSTART;TZID=Europe/London:20261112T140000
DTEND;TZID=Europe/London:20261112T163000
DTSTAMP:20260615T010912
CREATED:20260603T142740Z
LAST-MODIFIED:20260603T142740Z
UID:10001937-1794492000-1794501000@devontraininghub.co.uk
SUMMARY:Telephone Techniques - 12th November 2026 - Hosted by LDC
DESCRIPTION:Telephone Techniques – 12th November 2026 \n14:00 to 16:30 \nLive virtual training session hosted in Zoom\, with Clare Hartgen\, Learning and Development Centre’s Non-Clinical Educator \n  \nSuitable For \nAll Professionals in Customer Facing Roles \n  \nCourse Aim \nA key part of the customer facing role is receiving and making telephone calls.  This course provides practical call handling training\, which will enhance existing skills and techniques.  This will enable delegates to confidently answer calls and constructively respond to enquiries.  The course will also cover skills for managing difficult or aggressive customers during telephone calls. \n  \nObjectives:  \n·        Answer and make telephone calls in a professional manner \n·        Learn techniques to efficiently respond to queries \n·        Build rapport with callers and meet their needs \n·        Handle concerns with empathy and understanding \n·        Dealing with angry or aggressive callers \n  \nIf you no longer require your place on this course place cancel it so that there is availability for other delegates.  To cancel a booking please log into your Learning and Development Centre account and navigate to the Courses tab from your dashboard. \nIt is expected that you will attend the session virtually from a quiet location at which you will not be disturbed\, and you will have access to a microphone and camera on your device.  Every delegate must have their own device to use throughout this session.  This is a requirement for attending this interactive course. \n  \nIf you have any questions please contact the team at ldc.sentinel@nhs.net
URL:https://devontraininghub.co.uk/event/telephone-techniques-12th-november-2026-hosted-by-ldc
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="Learning and Development Centre":MAILTO:ldc.sentinel@nhs.net
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