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DTSTART;TZID=Europe/London:20261021T093000
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DTSTAMP:20251121T171830Z
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UID:10001718-1792575000-1792585800@devontraininghub.co.uk
SUMMARY:Coding - online training for GP practice staff
DESCRIPTION:Aim of the Course: This webinar – hosted by Kernow Local Medical Committee – will give delegates a background of the history of clinical coding along with a clear understanding of SNOMED CT and what Practices need to do to ensure their templates\, protocols\, searches\, and audits are future proof. Accurate clinical coding is central to GP Practices’ provision of safe\, high quality patient care\, as well as being a key component in its successful financial performance. Therefore\, it is an everyday imperative that team members involved in coding have a current practical understanding of operational best practice This workshop will increase delegates’ coding skills\, build confidence\, and help to eliminate the most common coding errors. \nObjectives:  This course is designed to enable delegates to: \n\nLearn about the history of clinical coding and its future.\nDevelop an understanding of how to code effectively in clinical records.\nUnderstand the importance of a coding policy.\nGain a better understanding of how coding affects QOF.\n\nAgenda: \n\nThe history and development of clinical coding.\nThe reasons behind clinical coding.\nHow Snomed CT works.\nSearching using a clinical browser.\nCoding – how it’s done.\nHousekeeping/Problem management.\nDevelopment of a coding policy.\nCoding and QOF.\n\nOverview:   \nThis webinar will look at what we mean by coding – its significance and purpose in primary care. A suggested coding protocol will be explored during the session\, enabling best practice to be achieved. The session will also look at how to ensure coding is accurate and relevant creating data fit for sharing. The webinar will help to raise awareness of the importance of coding\, particularly in terms of QOF and therefore financial management. \nDelegates will be given: \n\nA suggested coding protocol template.\nCertificate of attendance.\nCopy of the workshop presentation.\n\nRegistration \nTo register\, please email: rich@kernowlmc.co.uk
URL:https://devontraininghub.co.uk/event/coding-online-training-for-gp-practice-staff-3
ORGANIZER;CN="Kernow Local Medical Committee":MAILTO:rich@kernowlmc.co.uk
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DTSTART;TZID=Europe/London:20261104T093000
DTEND;TZID=Europe/London:20261104T130000
DTSTAMP:20251121T172330Z
CREATED:20251121T172330Z
LAST-MODIFIED:20251121T172330Z
UID:10001719-1793784600-1793797200@devontraininghub.co.uk
SUMMARY:Introduction to leadership - online training for GP practice staff
DESCRIPTION:Aim of the Course \nThis webinar – hosted by Kernow Local Medical Committee – will help delegates to understand the role of a supervisor\, the responsibilities and the skills required to be effective in supporting a team to achieve the organisation’s goals. \nKey Objectives: \n\nUnderstand the role of the Supervisor\, where it fits in the organisation and how it differs from being a manager.\nHow to use your skills to avoid mistakes and become an effective Supervisor long term.\nDiscover strategies to manage your own workload and wellbeing whilst supporting others.\n\nAgenda: \n\nROLE OF A SUPERVISOR\n\nMain responsibilities\nBasic skills\nDifference between a Supervisor and a Manager\nSetting & Maintaining work performance standards\n\n\nLEADING THE TEAM\n\nLeadership Pipeline\nCommon mistakes to avoid\nWhat do the most successful supervisors do differently?\nBecome a more effective Supervisor long term\n\n\nORGANISATION\n\nTime/workload & personal organisation\nThe art of delegation\nHow to become an email Ninja\nPersonal wellbeing\nCelebrate success\n\n\n\nWebinar overview: This webinar allows delegates to get a feel for what is expected of a supervisor and what skills they need to develop to be successful in the role. We discuss the pitfalls and how to avoid them\, especially if promoted from within the team. Delegates will explore how to set and maintain work performance standards and look at strategies to manage their own workload as well as that of the team they are supporting. Rounding off with a section on how to look after their own wellbeing and celebrate successes. \nDelegates will receive a certificate of attendance and a copy of the presentation. \nRegistration \nTo register\, please email: rich@kernowlmc.co.uk
URL:https://devontraininghub.co.uk/event/introduction-to-leadership-online-training-for-gp-practice-staff-2
ORGANIZER;CN="Kernow Local Medical Committee":MAILTO:rich@kernowlmc.co.uk
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DTSTART;TZID=Europe/London:20261118T093000
DTEND;TZID=Europe/London:20261118T123000
DTSTAMP:20251121T173359Z
CREATED:20251121T173359Z
LAST-MODIFIED:20251121T173359Z
UID:10001720-1794994200-1795005000@devontraininghub.co.uk
SUMMARY:Telephone Techniques - online training for GP practice staff
DESCRIPTION:Aim of the webinar: A key part of the Reception role in General Practice is receiving and making telephone calls. The aim of this webinar – hosted by Kernow Local Medical Committee – is to provide practical call handling training teaching delegates techniques and skills to confidently answer calls and constructively respond to enquiries ensuring information received and given is complete and correct.  The course will also look at what to do when a caller becomes angry or aggressive. \nKey Objectives:   \n\nAnswer and make telephone calls in a professional manner.\nLearn techniques to efficiently respond to queries ensuring information received and given is complete and correct.\nBuild up a rapport with the caller and satisfy their needs quickly.\nHandle concerns with empathy and understanding.\nDealing with angry or aggressive callers.\n\n\n\n\nCourse Overview: \n·         The Importance of Professional telephone skills. \no   Importance of professional telephone techniques to the practice \no   Benefits of professional telephone etiquette \n·         Telephone communication challenges \no   Challenges of telephone communication \no   Role of non-verbal communication \no   Building rapport and gathering information \n·         Answering the telephone \no   Telephone guidelines when handling a call \no   The verbal handshake \no   Putting callers on hold & transferring calls \n·         Communication Skills to handle enquiries \no   Effective listening techniques \no   Questioning techniques \no   Recording information \no   Using positive language and taking ownership \no   Closing the call \n·         Communicating with customers with different communication styles  \no   Recognising different communication challenges \no   Main characteristics of communication styles \no   Recognising your own communication preferences \no   Adjusting to other styles of communication \n·         When the call goes wrong! \no   Handling emotional responses \no   Responding to the complainant \no   Escalating the complaint \no   Handling the angry/aggressive caller \nRegistration: \nTo register\, please email: rich@kernowlmc.co.uk 
URL:https://devontraininghub.co.uk/event/telephone-techniques-online-training-for-gp-practice-staff
ORGANIZER;CN="Kernow Local Medical Committee":MAILTO:rich@kernowlmc.co.uk
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