BEGIN:VCALENDAR VERSION:2.0 PRODID:-//Devon Training Hub - ECPv6.15.20//NONSGML v1.0//EN CALSCALE:GREGORIAN METHOD:PUBLISH X-ORIGINAL-URL:https://devontraininghub.co.uk X-WR-CALDESC:Events for Devon Training Hub REFRESH-INTERVAL;VALUE=DURATION:PT1H X-Robots-Tag:noindex X-PUBLISHED-TTL:PT1H BEGIN:VTIMEZONE TZID:Europe/London BEGIN:DAYLIGHT TZOFFSETFROM:+0000 TZOFFSETTO:+0100 TZNAME:BST DTSTART:20250330T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0100 TZOFFSETTO:+0000 TZNAME:GMT DTSTART:20251026T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0000 TZOFFSETTO:+0100 TZNAME:BST DTSTART:20260329T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0100 TZOFFSETTO:+0000 TZNAME:GMT DTSTART:20261025T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0000 TZOFFSETTO:+0100 TZNAME:BST DTSTART:20270328T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0100 TZOFFSETTO:+0000 TZNAME:GMT DTSTART:20271031T010000 END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=Europe/London:20260617T093000 DTEND;TZID=Europe/London:20260617T133000 DTSTAMP:20260507T174100 CREATED:20251121T114500Z LAST-MODIFIED:20251121T114500Z UID:10001712-1781688600-1781703000@devontraininghub.co.uk SUMMARY:Introduction to leadership - online training for GP practice staff DESCRIPTION:Aim of the webinar: This webinar – hosted by Kernow Local Medical Committee – will help delegates to understand the role of a supervisor\, along with the responsibilities and the skills required to be effective in supporting a team to achieve the organisation’s goals. \nKey objectives: \n\nUnderstand the role of the Supervisor\, where it fits in the organisation and how it differs from being a manager.\nHow to use your skills to avoid mistakes and become an effective Supervisor long term.\nDiscover strategies to manage your own workload and wellbeing whilst supporting others.\n\nAgenda: \n\nROLE OF A SUPERVISOR\n\nMain responsibilities\nBasic skills\nDifference between a Supervisor and a Manager\nSetting & Maintaining work performance standards\n\n\nLEADING THE TEAM\n\nLeadership Pipeline\nCommon mistakes to avoid\nWhat do the most successful supervisors do differently?\nBecome a more effective Supervisor long term\n\n\nORGANISATION\n\nTime/workload & personal organisation\nThe art of delegation\nHow to become an email Ninja\nPersonal wellbeing\nCelebrate success\n\n\n\nWebinar overview \nThis webinar allows delegates to get a feel for what is expected of a supervisor and what skills they need to develop to be successful in the role. We discuss the pitfalls and how to avoid them\, especially if promoted from within the team. Delegates will explore how to set and maintain work performance standards and look at strategies to manage their own workload as well as that of the team they are supporting.  Rounding off with a section on how to look after their own wellbeing and celebrate successes. \nDelegates will receive a certificate of attendance and a copy of the presentation. \nRegistration \nTo register\, please email: rich@kernowlmc.co.uk URL:https://devontraininghub.co.uk/event/introduction-to-leadership-online-training-for-gp-practice-staff ORGANIZER;CN="Kernow Local Medical Committee":MAILTO:rich@kernowlmc.co.uk END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20260701T093000 DTEND;TZID=Europe/London:20260701T123000 DTSTAMP:20260507T174100 CREATED:20251121T115253Z LAST-MODIFIED:20251121T115253Z UID:10001713-1782898200-1782909000@devontraininghub.co.uk SUMMARY:Coding – online training for GP practice staff DESCRIPTION:Aim of the webinar: This webinar – hosted by Kernow Local Medical Committee – will give delegates a background of the history of clinical coding along with a clear understanding of SNOMED CT and what Practices need to do to ensure their templates\, protocols\, searches\, and audits are future proof. Accurate clinical coding is central to GP Practices’ provision of safe\, high quality patient care\, as well as being a key component in its successful financial performance. Therefore\, it is an everyday imperative that team members involved in coding have a current practical understanding of operational best practice This workshop will increase delegates’ coding skills\, build confidence\, and help to eliminate the most common coding errors. \nObjectives:  \nThis course is designed to enable delegates to: \n\nLearn about the history of clinical coding and its future.\nDevelop an understanding of how to code effectively in clinical records.\nUnderstand the importance of a coding policy.\nGain a better understanding of how coding affects QOF.\n\nAgenda: \n\nThe history and development of clinical coding.\nThe reasons behind clinical coding.\nHow Snomed CT works.\nSearching using a clinical browser.\nCoding – how it’s done.\nHousekeeping/Problem management.\nDevelopment of a coding policy.\nCoding and QOF.\n\nWebinar overview:  \nThis webinar will look at what we mean by coding – its significance and purpose in primary care. A suggested coding protocol will be explored during the session\, enabling best practice to be achieved.  The session will also look at how to ensure coding is accurate and relevant creating data fit for sharing. The webinar will help to raise awareness of the importance of coding\, particularly in terms of QOF and therefore financial management. \nDelegates will be given: \n\nA suggested coding protocol template.\nCertificate of attendance.\nCopy of the workshop presentation.\n\nRegistration \nTo register\, please email: rich@kernowlmc.co.uk URL:https://devontraininghub.co.uk/event/coding-online-training-for-gp-practice-staff-2 ORGANIZER;CN="Kernow Local Medical Committee":MAILTO:rich@kernowlmc.co.uk END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20260715T093000 DTEND;TZID=Europe/London:20260715T130000 DTSTAMP:20260507T174100 CREATED:20251121T115703Z LAST-MODIFIED:20251121T115703Z UID:10001714-1784107800-1784120400@devontraininghub.co.uk SUMMARY:Responding to complaints: NHS Standards - online training for GP practice staff DESCRIPTION:Aim of the webinar: \nThe aim of this webinar – hosted by Kernow Local Medical Committee – is to allow delegates to understand their obligations under the NHS complaints regulation 2009 as well as the NHS Constitution. It will look at the use of a Duty of Candour as well as the “My Expectations” view of CQC. An interactive webinar looking at the process of responding to complaints and reflective learning with the team. \nKey objectives/Agenda: \n\nUnderstand what Practices obligations are under the NHS Complaints Policy.\nComplaints and the NHS Constitution.\nDuty of candour – what that means.\nCQC Lines of enquiry and the “my expectations” principle.\nResponding to a complaint.\nReflective learning.\n\nCourse Overview:  \nThere are always times when things do not go as planned which may result in a complaint from a patient.  This course is designed to give delegates the tools they require to ensure they are responding to complaints in line with the NHS Regulations and CQC expectations\, whilst ensuring the complaint is drawn to a satisfactory conclusion for all parties involved. \nDelegates will receive: \n\nAn electronic copy of the NHS Complaints Policy.\nAn electronic copy of a Guide to the NHS Constitution.\nA copy of the presentation.\nA certificate of attendance.\n\nRegistration \nTo register\, please email: rich@kernowlmc.co.uk URL:https://devontraininghub.co.uk/event/responding-to-complaints-nhs-standards-online-training-for-gp-practice-staff ORGANIZER;CN="Kernow Local Medical Committee":MAILTO:rich@kernowlmc.co.uk END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20260909T093000 DTEND;TZID=Europe/London:20260909T133000 DTSTAMP:20260507T174100 CREATED:20251121T170623Z LAST-MODIFIED:20251121T170623Z UID:10001715-1788946200-1788960600@devontraininghub.co.uk SUMMARY:Medical Terminology - online training for GP practice stafff DESCRIPTION:Aim of the webinar:  By the end of this webinar – hosted by Kernow Local Medical Committee – delegates should have improved their understanding of medical terminology and the systems within the body. They should be able to use this knowledge at work to enhance their understanding of terms and abbreviations which in turn will increase effectiveness and job satisfaction. \n\n\n\nKey objective:  \n·         To learn more about the more common medical terms with a basic understanding of anatomy linked to systems within the body. \n\n\n\nOverview: \n·         Overview of word structures and how they are made up. \n·         Cardiovascular System. \n·         Blood and the Lymphatic System. \n·         Digestive System. \n·         Respiratory System. \n·         Urinary System. \n·         Nervous System. \n·         The Sensory Organs. \n·         Muscular & Skeletal System. \n·         Reproductive System. \n·         Endocrine System. \n·         Tests and abbreviations. \nAt the end of each section delegates will work together to do small quizzes and challenges to aid their understanding and make the course as interactive as possible.  All delegates registering will receive information sheets and a workbook which they will need to participate in the webinar. \nRegistration \nTo register\, please email: rich@kernowlmc.co.uk URL:https://devontraininghub.co.uk/event/medical-terminology-online-training-for-gp-practice-stafff ORGANIZER;CN="Kernow Local Medical Committee":MAILTO:rich@kernowlmc.co.uk END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20260922T093000 DTEND;TZID=Europe/London:20260922T120000 DTSTAMP:20260507T174100 CREATED:20251121T171044Z LAST-MODIFIED:20260428T164844Z UID:10001716-1790069400-1790078400@devontraininghub.co.uk SUMMARY:Summarising – online training for GP practice staff DESCRIPTION:Aim of the webinar: \nThe webinar – hosted by Kernow Local Medical Committee – will provide delegates with the knowledge and understanding of how to summarise a medical record\, understanding the importance of an accurate historical record.  They will be guided through the process of how to organise the medical record being confident they are summarising correctly and in line with the Good Practice Guidelines for Electronic Patient Records\, V4\, 2011. \nKey objectives/Agenda: \n\nWhat is meant by “summarising” – its significance and purpose in primary care.\nA suggested guide to the summarising process.\nCommon pitfalls when summarising.\nQuality assurance.\n\nCourse Overview:  \nThis webinar will look at what we mean by ‘summarising’ – its significance and purpose in primary care. A suggested guide to the process of summarising will be covered by the session\, enabling best practice to be achieved. The session will also look at some of the common pitfalls when summarising and offer various hints and tips as to how to achieve high quality standards and produce data fit for sharing.  The course will help to raise awareness of the importance of accuracy along with the legal and professional requirements to have an accurate historical patient record.  We will look at how delegates can put in place quality assurance measures to give confidence to the summarisers\, especially when new to the role. \nDelegates will be given: \n\nA detailed guide to summarising.\nA summarising process crib sheet.\nCertificate of attendance.\nCopy of the workshop presentation.\n\nRegistration \nTo register\, please email: rich@kernowlmc.co.uk URL:https://devontraininghub.co.uk/event/summarising-online-training-for-gp-practice-staff ORGANIZER;CN="Kernow Local Medical Committee":MAILTO:rich@kernowlmc.co.uk END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20261007T093000 DTEND;TZID=Europe/London:20261007T123000 DTSTAMP:20260507T174100 CREATED:20251121T171359Z LAST-MODIFIED:20251121T171359Z UID:10001717-1791365400-1791376200@devontraininghub.co.uk SUMMARY:Dealing with aggressive patients - online training for GP practice staff DESCRIPTION:Aim of the webinar: \nThis webinar – hosted by Kernow Local Medical Committee – provides operational frontline primary care staff with the skills and understanding to safely and confidently deal with any aggressive behaviour they may experience in their roles.  It also allows time for delegates to have some personal reflection as well as peer to peer learning and support. \nKey Objectives: \n\nGreater awareness to help identify and understand conflict and potential conflict.\nIncreased understanding of how to manage conflict & difficult behaviour.\n\nCourse overview:  \nThis webinar will provide delegates with a greater awareness of conflict and how to better handle difficult and aggressive behaviour. \nAll delegates will receive: \n\nA copy of the workshop presentation\nA certificate of attendance.\n\nRegistration: \nTo register\, please email: rich@kernowlmc.co.uk URL:https://devontraininghub.co.uk/event/dealing-with-aggressive-patients-online-training-for-gp-practice-staff-2 ORGANIZER;CN="Kernow Local Medical Committee":MAILTO:rich@kernowlmc.co.uk END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20261021T093000 DTEND;TZID=Europe/London:20261021T123000 DTSTAMP:20260507T174100 CREATED:20251121T171829Z LAST-MODIFIED:20251121T171830Z UID:10001718-1792575000-1792585800@devontraininghub.co.uk SUMMARY:Coding - online training for GP practice staff DESCRIPTION:Aim of the Course: This webinar – hosted by Kernow Local Medical Committee – will give delegates a background of the history of clinical coding along with a clear understanding of SNOMED CT and what Practices need to do to ensure their templates\, protocols\, searches\, and audits are future proof. Accurate clinical coding is central to GP Practices’ provision of safe\, high quality patient care\, as well as being a key component in its successful financial performance. Therefore\, it is an everyday imperative that team members involved in coding have a current practical understanding of operational best practice This workshop will increase delegates’ coding skills\, build confidence\, and help to eliminate the most common coding errors. \nObjectives:  This course is designed to enable delegates to: \n\nLearn about the history of clinical coding and its future.\nDevelop an understanding of how to code effectively in clinical records.\nUnderstand the importance of a coding policy.\nGain a better understanding of how coding affects QOF.\n\nAgenda: \n\nThe history and development of clinical coding.\nThe reasons behind clinical coding.\nHow Snomed CT works.\nSearching using a clinical browser.\nCoding – how it’s done.\nHousekeeping/Problem management.\nDevelopment of a coding policy.\nCoding and QOF.\n\nOverview:  \nThis webinar will look at what we mean by coding – its significance and purpose in primary care. A suggested coding protocol will be explored during the session\, enabling best practice to be achieved. The session will also look at how to ensure coding is accurate and relevant creating data fit for sharing. The webinar will help to raise awareness of the importance of coding\, particularly in terms of QOF and therefore financial management. \nDelegates will be given: \n\nA suggested coding protocol template.\nCertificate of attendance.\nCopy of the workshop presentation.\n\nRegistration \nTo register\, please email: rich@kernowlmc.co.uk URL:https://devontraininghub.co.uk/event/coding-online-training-for-gp-practice-staff-3 ORGANIZER;CN="Kernow Local Medical Committee":MAILTO:rich@kernowlmc.co.uk END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20261104T093000 DTEND;TZID=Europe/London:20261104T130000 DTSTAMP:20260507T174100 CREATED:20251121T172330Z LAST-MODIFIED:20251121T172330Z UID:10001719-1793784600-1793797200@devontraininghub.co.uk SUMMARY:Introduction to leadership - online training for GP practice staff DESCRIPTION:Aim of the Course \nThis webinar – hosted by Kernow Local Medical Committee – will help delegates to understand the role of a supervisor\, the responsibilities and the skills required to be effective in supporting a team to achieve the organisation’s goals. \nKey Objectives: \n\nUnderstand the role of the Supervisor\, where it fits in the organisation and how it differs from being a manager.\nHow to use your skills to avoid mistakes and become an effective Supervisor long term.\nDiscover strategies to manage your own workload and wellbeing whilst supporting others.\n\nAgenda: \n\nROLE OF A SUPERVISOR\n\nMain responsibilities\nBasic skills\nDifference between a Supervisor and a Manager\nSetting & Maintaining work performance standards\n\n\nLEADING THE TEAM\n\nLeadership Pipeline\nCommon mistakes to avoid\nWhat do the most successful supervisors do differently?\nBecome a more effective Supervisor long term\n\n\nORGANISATION\n\nTime/workload & personal organisation\nThe art of delegation\nHow to become an email Ninja\nPersonal wellbeing\nCelebrate success\n\n\n\nWebinar overview: This webinar allows delegates to get a feel for what is expected of a supervisor and what skills they need to develop to be successful in the role. We discuss the pitfalls and how to avoid them\, especially if promoted from within the team. Delegates will explore how to set and maintain work performance standards and look at strategies to manage their own workload as well as that of the team they are supporting. Rounding off with a section on how to look after their own wellbeing and celebrate successes. \nDelegates will receive a certificate of attendance and a copy of the presentation. \nRegistration \nTo register\, please email: rich@kernowlmc.co.uk URL:https://devontraininghub.co.uk/event/introduction-to-leadership-online-training-for-gp-practice-staff-2 ORGANIZER;CN="Kernow Local Medical Committee":MAILTO:rich@kernowlmc.co.uk END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20261118T093000 DTEND;TZID=Europe/London:20261118T123000 DTSTAMP:20260507T174100 CREATED:20251121T173359Z LAST-MODIFIED:20251121T173359Z UID:10001720-1794994200-1795005000@devontraininghub.co.uk SUMMARY:Telephone Techniques - online training for GP practice staff DESCRIPTION:Aim of the webinar: A key part of the Reception role in General Practice is receiving and making telephone calls. The aim of this webinar – hosted by Kernow Local Medical Committee – is to provide practical call handling training teaching delegates techniques and skills to confidently answer calls and constructively respond to enquiries ensuring information received and given is complete and correct.  The course will also look at what to do when a caller becomes angry or aggressive. \nKey Objectives:  \n\nAnswer and make telephone calls in a professional manner.\nLearn techniques to efficiently respond to queries ensuring information received and given is complete and correct.\nBuild up a rapport with the caller and satisfy their needs quickly.\nHandle concerns with empathy and understanding.\nDealing with angry or aggressive callers.\n\n\n\n\nCourse Overview: \n·         The Importance of Professional telephone skills. \no   Importance of professional telephone techniques to the practice \no   Benefits of professional telephone etiquette \n·         Telephone communication challenges \no   Challenges of telephone communication \no   Role of non-verbal communication \no   Building rapport and gathering information \n·         Answering the telephone \no   Telephone guidelines when handling a call \no   The verbal handshake \no   Putting callers on hold & transferring calls \n·         Communication Skills to handle enquiries \no   Effective listening techniques \no   Questioning techniques \no   Recording information \no   Using positive language and taking ownership \no   Closing the call \n·         Communicating with customers with different communication styles  \no   Recognising different communication challenges \no   Main characteristics of communication styles \no   Recognising your own communication preferences \no   Adjusting to other styles of communication \n·         When the call goes wrong! \no   Handling emotional responses \no   Responding to the complainant \no   Escalating the complaint \no   Handling the angry/aggressive caller \nRegistration: \nTo register\, please email: rich@kernowlmc.co.uk  URL:https://devontraininghub.co.uk/event/telephone-techniques-online-training-for-gp-practice-staff ORGANIZER;CN="Kernow Local Medical Committee":MAILTO:rich@kernowlmc.co.uk END:VEVENT END:VCALENDAR