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DTSTART;TZID=Europe/London:20250122T100000
DTEND;TZID=Europe/London:20250123T160000
DTSTAMP:20260429T073721
CREATED:20240223T124337Z
LAST-MODIFIED:20260226T082043Z
UID:10001252-1737540000-1737648000@devontraininghub.co.uk
SUMMARY:Managing for the First Time
DESCRIPTION:Aim:\nThis two-day course is aimed at anyone who has recently taken up their first management position. It provides a blend of theory and practice\, explores the transition into a management role\, addresses the shift in relationships for people who have been promoted from within their own teams and creates an opportunity to share experiences\, ideas\, and approaches with others in a similar position. \nWho should attend the workshop: \nAll new line managers and supervisors or experienced line managers who would like a refresher. \nLearning Outcomes:\nAt the end of the workshop\, you will have:\n– Increased their understanding the transition into management\n– Increased their understanding of their role and responsibilities as a manager\n– Increased their self-awareness\n– Explored different styles of management and be aware of their own approach\n– Understood the importance of performance management and their role in it\n– Identified the management skills needed to carry out their role effectively and had the opportunity to practice some of these skills\n– Appraised their existing management skills and have a plan for their ongoing development\n– Consider ways that the learning can be applied back at work \nWorkshop Format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover:\n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/managing-for-the-first-time/2025-01-22
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250121T120000
DTEND;TZID=Europe/London:20250121T140000
DTSTAMP:20260429T073721
CREATED:20240522T160815Z
LAST-MODIFIED:20260224T090508Z
UID:10001270-1737460800-1737468000@devontraininghub.co.uk
SUMMARY:HR Brief Bites 1: Having courageous (difficult) conversations with your staff
DESCRIPTION:Do you find yourself hesitating to address challenging issues with your team? Want to learn how to confidently and effectively handle difficult conversations as a line manager? \nDifficult conversations with employees are part and parcel of your role as a line manager. However\, it’s not always easy to know what to say and how to say it. As a result we often avoid having these conversations – which is never the best outcome. \nThis short workshop will help you as a line manager to: \n\nFollow good practice when conducting difficult conversations\nHave the confidence to tackle difficult issues\nMake sure the conversation is a success\, through preparation\, effectively managing the conversation and following up
URL:https://devontraininghub.co.uk/event/hr-brief-bites-1-having-courageous-difficult-conversations-with-your-staff/2025-01-21
LOCATION:Online
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250116T100000
DTEND;TZID=Europe/London:20250116T130000
DTSTAMP:20260429T073721
CREATED:20241216T120836Z
LAST-MODIFIED:20260226T083706Z
UID:10001277-1737021600-1737032400@devontraininghub.co.uk
SUMMARY:Managing Challenging Staffing Situations
DESCRIPTION:Aim\nThe aim of this workshop is to equip managers with the knowledge\, skills and strategies to effectively manage some of the more common challenging staffing situations that line managers encounter. During the workshop we will consider employees who are not performing in their role; employees with high levels of short-term absence; employees who are disruptive and employees who display a negative attitude. \nWho should attend the workshop\n\nTeam leaders\, line managers and supervisors\n\nLearning outcomes\nDuring the workshop we will cover: \n\nWhy we need to manage challenging situations\nHow to give effective feedback – a model that can be applied in any situation\nHow to identify an employee not performing in their role\nHow to start an informal performance management\nprocess\, using a Performance Improvement Plan\nHow to effectively manage employees with high levels of short-term absence\nWhat you can and cannot do as an employer\nManaging employees who are disruptive and display a negative attitude\nUnderstanding motivations\nApplying a ‘firm but fair’ management style\n\nWorkshop format\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover: \n\nManagement theory and research input from the trainer\nLearning from our shared experiences\nSmall group work to discuss and share ideas\n\nZoom joining instructions will be sent as part of the meeting invitations unless the organisation prefers to use its own video conferencing facility.  Copies of the slides will be sent out after each workshop. \nThis workshop can also be run in-house please email info@generalpracticetraining.co.uk and we will be pleased to chat to you.
URL:https://devontraininghub.co.uk/event/managing-challenging-staffing-situations/2025-01-16
LOCATION:Online
CATEGORIES:Leadership / Management Course
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250116T093000
DTEND;TZID=Europe/London:20250116T163000
DTSTAMP:20260429T073721
CREATED:20240223T155124Z
LAST-MODIFIED:20260226T081638Z
UID:10000924-1737019800-1737045000@devontraininghub.co.uk
SUMMARY:HR Skills for Line Managers
DESCRIPTION:Aim\nAll managers should have a good level of understanding of the HR skills needed for managing the employee journey and ensuring employee engagement. This course aims to equip managers with essential HR knowledge and skills. \nWho should attend the workshop:\nManagers\, team leads and staff in a supervisory role\, clinical and non-clinical. \nLearning outcomes\nAt the end of the workshop\, managers will have a solid understanding of: \n– Recruitment – the whole process from attraction\, advertising\, interviewing\, onboarding\, induction\, probation and retention. Including inclusivity and diversity.\n– Managing poor performers – including disciplinary and capability\n– Managing sickness absence\n– Engagement and talent management for a more productive workforce\n– Learning and development – how crucial it is for your workforce and organisation’s future. \nWorkshop format\nThis 1-day workshop will be a balance of tutor input\, group work and discussion. \nThe format will be informal and participative – everyone has an important contribution to make to the discussions.
URL:https://devontraininghub.co.uk/event/hr-skills-for-line-managers/2025-01-16
LOCATION:Live Virtual Course – Zoom
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250114T100000
DTEND;TZID=Europe/London:20250114T130000
DTSTAMP:20260429T073721
CREATED:20241216T121036Z
LAST-MODIFIED:20250819T093801Z
UID:10001280-1736848800-1736859600@devontraininghub.co.uk
SUMMARY:Influencing Senior Managers & Colleagues to help you achieve
DESCRIPTION:Influencing upwards can be tricky because of the power differences and authority in the organisation. Senior leaders might have their own views and priorities\, which can be hard to align with your ideas. Plus\, getting access to them isn’t always easy\, making it tough to communicate and build relationships effectively. \nIn this workshop\, we’ll explore strategies to effectively communicate and influence those in higher positions within your practice. By the end of the workshop\, you’ll have practical techniques to enhance your impact and foster stronger professional relationships with senior leaders. \nWho should attend the workshop\n\nAnyone who would like to develop their influencing skills at work\nManagers who need to influence others over whom they have no authority\nManagers and team leaders who would like to build influence in their team\nAnyone who needs to build influencing skills for leading without authority\n\nLearning outcomes\nAt the end of the workshop Managers will have a solid understanding of: \nIdentifying What Influence Means \n\nInfluence definition\nDifference between influence and persuasion\nBarriers to influence\n\nThe Foundations of Influence \n\nThe skills of influential people\nTypes of power that affect influence\n\nInfluencing Strategies and Techniques \n\nEmpathy and understanding\nLikeability\nFinding out what other people want or need\nShowing interest and appreciation\nAllyship and commonalities with others\nOpenness\nListening\nCreating an action plan to develop your influencing skills\n\nWorkshop format\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover: \n\nManagement theory and research input from the trainer\nLearning from our shared experiences\nSmall group work to discuss and share ideas\n\nZoom joining instructions will be sent as part of the meeting invitations unless the organisation prefers to use its own video conferencing facility.  Copies of the slides will be sent out after each workshop. \nThis workshop can also be run in-house please email info@generalpracticetraining.co.uk and we will be pleased to chat to you.
URL:https://devontraininghub.co.uk/event/influencing-senior-managers-colleagues-to-help-you-achieve/2025-01-14
LOCATION:Online
CATEGORIES:Leadership / Management Course
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250109T100000
DTEND;TZID=Europe/London:20250109T130000
DTSTAMP:20260429T073721
CREATED:20240205T095530Z
LAST-MODIFIED:20260226T082938Z
UID:10000930-1736416800-1736427600@devontraininghub.co.uk
SUMMARY:Pain Free Appraisals
DESCRIPTION:Aim\nThe dreaded appraisal reviews are coming around again! Let’s take the fear and hard work away and make all appraisals a positive and developmental experience. \nThe aims of this workshop are therefore: \n\nTo help delegates plan for and hold a positive performance review\, ensuring performance is raised to new levels\nTo give delegates the knowledge and confidence needed to raise the performance of their underperforming staff\n\nWho should attend the workshop\n\nManagers. team leads and other staff in a supervisory role\n\nLearning outcomes\nBy the end of the workshop\, participants will have a better understanding of: \n\nThe purpose of the appraisal process\nHow to plan a good performance review\nThe skills needed to hold a positive performance review\nFeedback and coaching techniques to improve performance\n\nThey will also have practised the essential skills and techniques covered. \nWorkshop format\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover: \n\nManagement theory and research input from the trainer\nLearning from our shared experiences\nSmall group work to discuss and share ideas\n\nThis workshop can be run in-house. Please email info@generalpracticetraining.co.uk and we will be pleased to chat to you. \nIf working online\, all participants will need access to a laptop or PC. Zoom joining instructions will be sent as part of the meeting invitations unless the organisation prefers to use its own video conferencing facility.
URL:https://devontraininghub.co.uk/event/pain-free-appraisals/2025-01-09
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241203T093000
DTEND;TZID=Europe/London:20241203T130000
DTSTAMP:20260429T073721
CREATED:20240223T125240Z
LAST-MODIFIED:20260226T083554Z
UID:10000947-1733218200-1733230800@devontraininghub.co.uk
SUMMARY:Patients behaving badly – how to manage them effectively
DESCRIPTION:Aim:\nEver replayed that conversation and wished you had handled it better? This workshop will look at practical techniques to help you achieve successful and positive outcomes with those difficult people and/or situations. Techniques learned are immediately applicable to your workplace. \nThis course shows participants how to achieve the win-win situation with their most challenging patients. \nWho should attend the workshop:\nAll non-clinical staff \nLearning outcomes:\nBy the end of the workshop participants will: \n– Understand why people may be difficult\n– Be able to recognise and diffuse a situation before it starts\n– Know how to choose when to be assertive\n– Have more confidence when dealing with difficult people\n– Have discussed situations you may face and how to deal with them in the future\n– Have practised behaviours language to be used\n– Know when to deal with the situation yourself\n– Know when to pass the difficult situation on \nWorkshop format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover: \n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/patients-behaving-badly-how-to-manage-them-effectively/2024-12-03
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241127T093000
DTEND;TZID=Europe/London:20241128T163000
DTSTAMP:20260429T073721
CREATED:20240223T124337Z
LAST-MODIFIED:20260226T082043Z
UID:10001012-1732699800-1732811400@devontraininghub.co.uk
SUMMARY:Managing for the First Time
DESCRIPTION:Aim:\nThis two-day course is aimed at anyone who has recently taken up their first management position. It provides a blend of theory and practice\, explores the transition into a management role\, addresses the shift in relationships for people who have been promoted from within their own teams and creates an opportunity to share experiences\, ideas\, and approaches with others in a similar position. \nWho should attend the workshop: \nAll new line managers and supervisors or experienced line managers who would like a refresher. \nLearning Outcomes:\nAt the end of the workshop\, you will have:\n– Increased their understanding the transition into management\n– Increased their understanding of their role and responsibilities as a manager\n– Increased their self-awareness\n– Explored different styles of management and be aware of their own approach\n– Understood the importance of performance management and their role in it\n– Identified the management skills needed to carry out their role effectively and had the opportunity to practice some of these skills\n– Appraised their existing management skills and have a plan for their ongoing development\n– Consider ways that the learning can be applied back at work \nWorkshop Format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover:\n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/managing-for-the-first-time/2024-11-27
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241120T093000
DTEND;TZID=Europe/London:20241120T163000
DTSTAMP:20260429T073721
CREATED:20240223T125858Z
LAST-MODIFIED:20260226T082323Z
UID:10001011-1732095000-1732120200@devontraininghub.co.uk
SUMMARY:Becoming a Leader
DESCRIPTION:Aim:\nThis workshop will empower you with a solid understanding and practical application of\nthree fundamental aspects of leadership: Personal\, Team\, and Task Leadership. Through\ninteractive sessions\, you will learn to enhance your self-awareness\, develop positive\nleadership approaches\, and implement effective strategies to inspire and lead your team\nwhile continuously improving task management. Our focus on soliciting feedback\, lifelong\nlearning\, inclusivity\, and problem-solving will guide you towards becoming an exemplary\nleader who can adeptly navigate the complex landscape of healthcare. \nAt the end of this course delegates will be able to:\n– Clearly define the core requirements of Personal\, Team and Task Leadership\n– Increase their self-awareness and develop a positive approach to leadership\n– Utilise clear methods of getting the best out of their team and those around them\n– Implement working practices that will assist them in becoming a great leader \nWho should attend the workshop:\nThis workshop is particularly suited to participants who want to enhance or develop their\nleadership skills. It will suit people that are relatively new to leadership or are in need of a\nfresh perspective for their leadership role. \nLearning Outcomes:\nAt the end of the workshop\, you will have:\n– Increased their understanding the transition into management\n– Increased their understanding of their role and responsibilities as a manager\n– Increased their self-awareness\n– Explored different styles of management and be aware of their own approach\n– Understood the importance of performance management and their role in it\n– Identified the management skills needed to carry out their role effectively and had the opportunity to practice some of these skills\n– Appraised their existing management skills and have a plan for their ongoing development\n– Consider ways that the learning can be applied back at work \nWorkshop Format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover:\n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/becoming-a-leader/2024-11-20
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241106T093000
DTEND;TZID=Europe/London:20241106T163000
DTSTAMP:20260429T073721
CREATED:20240223T155124Z
LAST-MODIFIED:20260226T081638Z
UID:10000923-1730885400-1730910600@devontraininghub.co.uk
SUMMARY:HR Skills for Line Managers
DESCRIPTION:Aim\nAll managers should have a good level of understanding of the HR skills needed for managing the employee journey and ensuring employee engagement. This course aims to equip managers with essential HR knowledge and skills. \nWho should attend the workshop:\nManagers\, team leads and staff in a supervisory role\, clinical and non-clinical. \nLearning outcomes\nAt the end of the workshop\, managers will have a solid understanding of: \n– Recruitment – the whole process from attraction\, advertising\, interviewing\, onboarding\, induction\, probation and retention. Including inclusivity and diversity.\n– Managing poor performers – including disciplinary and capability\n– Managing sickness absence\n– Engagement and talent management for a more productive workforce\n– Learning and development – how crucial it is for your workforce and organisation’s future. \nWorkshop format\nThis 1-day workshop will be a balance of tutor input\, group work and discussion. \nThe format will be informal and participative – everyone has an important contribution to make to the discussions.
URL:https://devontraininghub.co.uk/event/hr-skills-for-line-managers/2024-11-06
LOCATION:Live Virtual Course – Zoom
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241105T120000
DTEND;TZID=Europe/London:20241105T133000
DTSTAMP:20260429T073721
CREATED:20240522T160304Z
LAST-MODIFIED:20260224T090759Z
UID:10000938-1730808000-1730813400@devontraininghub.co.uk
SUMMARY:HR Brief Bites 7: Managing grievances effectively
DESCRIPTION:Ever felt uncertain about how to handle a team member’s grievance while staying legally compliant? \nLet’s be honest\, it’s never easy managing staff who are unhappy at work and if they raise a grievance then it can become even more challenging. \nThis workshop is tailored to provide you with essential insights into the legal aspects of grievance handling\, ensuring you’re always compliant and aware of the best practices. But more than that\, this workshop is about enhancing your communication and conflict resolution skills. It’s designed to help you navigate these tricky situations with confidence and empathy\, leading to a more positive work environment. \nThis short workshop will help you as a line manager to: \n\nFollow employment law best practice when managing grievances\nHave the confidence to manage a grievance\nLearn from the experts about tips and techniques to make the process as easy as possible.
URL:https://devontraininghub.co.uk/event/hr-brief-bites-7-managing-grievances-effectively/2024-11-05
LOCATION:Online
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241024T120000
DTEND;TZID=Europe/London:20241024T133000
DTSTAMP:20260429T073721
CREATED:20240522T160112Z
LAST-MODIFIED:20260224T091349Z
UID:10000942-1729771200-1729776600@devontraininghub.co.uk
SUMMARY:HR Brief Bites 6: Managing employees with mental health concerns
DESCRIPTION:Do you know how to recognize and appropriately respond to signs of mental health struggles in your team\, balancing empathy with professional obligations?” \nOne in four people in the UK will experience a mental health condition this year according to Mind. Given these statistics it is very likely that you\, as a line manager will\, at some point\, manage an individual with a mental health condition in your team and it is essential that you are able to support them. \nThis short workshop will help you as a line manager to: \n\nUnderstand what mental health is\nBe aware of the employment law around mental health and when it might be appropriate to seek external support\n\nKnow what to do when dealing with an employee who may be struggling with poor mental health
URL:https://devontraininghub.co.uk/event/hr-brief-bites-6-managing-employees-with-mental-health-concerns/2024-10-24
LOCATION:Online
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241017T133000
DTEND;TZID=Europe/London:20241017T170000
DTSTAMP:20260429T073721
CREATED:20240522T162303Z
LAST-MODIFIED:20240722T091805Z
UID:10000952-1729171800-1729184400@devontraininghub.co.uk
SUMMARY:Effective signposting skills for non-clinical staff
DESCRIPTION:Part of the Care Navigation programme.  This workshop can be booked as part of a course or as a stand-alone session
URL:https://devontraininghub.co.uk/event/roadmap-to-care-unlocking-the-potential-of-effective-signposting-for-front-line-staff-2
LOCATION:Online
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241017T093000
DTEND;TZID=Europe/London:20241017T163000
DTSTAMP:20260429T073721
CREATED:20240223T125858Z
LAST-MODIFIED:20260226T082323Z
UID:10000928-1729157400-1729182600@devontraininghub.co.uk
SUMMARY:Becoming a Leader
DESCRIPTION:Aim:\nThis workshop will empower you with a solid understanding and practical application of\nthree fundamental aspects of leadership: Personal\, Team\, and Task Leadership. Through\ninteractive sessions\, you will learn to enhance your self-awareness\, develop positive\nleadership approaches\, and implement effective strategies to inspire and lead your team\nwhile continuously improving task management. Our focus on soliciting feedback\, lifelong\nlearning\, inclusivity\, and problem-solving will guide you towards becoming an exemplary\nleader who can adeptly navigate the complex landscape of healthcare. \nAt the end of this course delegates will be able to:\n– Clearly define the core requirements of Personal\, Team and Task Leadership\n– Increase their self-awareness and develop a positive approach to leadership\n– Utilise clear methods of getting the best out of their team and those around them\n– Implement working practices that will assist them in becoming a great leader \nWho should attend the workshop:\nThis workshop is particularly suited to participants who want to enhance or develop their\nleadership skills. It will suit people that are relatively new to leadership or are in need of a\nfresh perspective for their leadership role. \nLearning Outcomes:\nAt the end of the workshop\, you will have:\n– Increased their understanding the transition into management\n– Increased their understanding of their role and responsibilities as a manager\n– Increased their self-awareness\n– Explored different styles of management and be aware of their own approach\n– Understood the importance of performance management and their role in it\n– Identified the management skills needed to carry out their role effectively and had the opportunity to practice some of these skills\n– Appraised their existing management skills and have a plan for their ongoing development\n– Consider ways that the learning can be applied back at work \nWorkshop Format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover:\n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/becoming-a-leader/2024-10-17
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241015T120000
DTEND;TZID=Europe/London:20241015T133000
DTSTAMP:20260429T073721
CREATED:20240522T155904Z
LAST-MODIFIED:20260224T091557Z
UID:10000941-1728993600-1728999000@devontraininghub.co.uk
SUMMARY:HR Brief Bites 5: Managing absence: from informal steps to dismissal
DESCRIPTION:Do you feel equipped and confident to manage workplace absence? \nThis is a practical session that gives participants the confidence to deal with absence management; helping reduce absence in the workplace and increase productivity.  It delivers practical advice and guidance on managing short- and long-term absence through to medical capability\, dismissal and the law. \nThis short workshop will help you as a line manager to: \n\nKnow the legal and contractual issues around absence management\nHave the confidence to tackle short- and long-term sickness absence\nKnow how to have effective absence management conversations
URL:https://devontraininghub.co.uk/event/hr-brief-bites-5-managing-absence-from-informal-steps-to-dismissal/2024-10-15
LOCATION:Online
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241009T120000
DTEND;TZID=Europe/London:20241009T133000
DTSTAMP:20260429T073721
CREATED:20240522T155622Z
LAST-MODIFIED:20260224T091102Z
UID:10000940-1728475200-1728480600@devontraininghub.co.uk
SUMMARY:HR Brief Bites 4: Managing underperforming staff: from informal steps to dismissal
DESCRIPTION:Frustrated by underperforming team members and unsure how to turn it around effectively? \nIn this workshop\, we address the crucial skill of effectively handling underperformance in the workplace. This concise yet comprehensive session is tailored for line managers\, covering essential strategies from initiating informal discussions to understanding the formalities of the dismissal process. We focus on providing practical tools and legal insights to help you confidently support staff improvement and make informed decisions when you need to progress to a formal process. \nThis short workshop will help you as a line manager to: \n\nKnow how to initiate informal discussions with staff\nUnderstand the legal framework you must follow\nLearn from the experts about tips and techniques to make the process as easy as possible.
URL:https://devontraininghub.co.uk/event/hr-brief-bites-4-managing-underperforming-staff-from-informal-steps-to-dismissal/2024-10-09
LOCATION:Online
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241003T120000
DTEND;TZID=Europe/London:20241003T133000
DTSTAMP:20260429T073721
CREATED:20240522T154536Z
LAST-MODIFIED:20260224T090243Z
UID:10000939-1727956800-1727962200@devontraininghub.co.uk
SUMMARY:HR Brief Bites 3: Understanding\, managing and calculating annual leave entitlements
DESCRIPTION:Want to accurately calculate annual leave for different types of staff\, including part-time and casual workers? \nIn this workshop we delve into the intricacies of managing annual leave within the framework of employment law. This workshop is an invaluable opportunity for you to gain the expertise needed to manage these aspects confidently and effectively\, ensuring compliance and fairness in your team. \nThis short workshop will help you as a line manager to: \n-Understand employment law that relates to annual leave\n-Know how annual leave entitlement relates to other leave such as sickness and maternity leave\n-Calculate annual leave for part-time\, part year and casual staff\n-Calculate bank holiday entitlements
URL:https://devontraininghub.co.uk/event/hr-brief-bites-3-understanding-managing-and-calculating-annual-leave-entitlements/2024-10-03
LOCATION:Online
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241001T093000
DTEND;TZID=Europe/London:20241001T130000
DTSTAMP:20260429T073721
CREATED:20240223T125240Z
LAST-MODIFIED:20260226T083554Z
UID:10000946-1727775000-1727787600@devontraininghub.co.uk
SUMMARY:Patients behaving badly – how to manage them effectively
DESCRIPTION:Aim:\nEver replayed that conversation and wished you had handled it better? This workshop will look at practical techniques to help you achieve successful and positive outcomes with those difficult people and/or situations. Techniques learned are immediately applicable to your workplace. \nThis course shows participants how to achieve the win-win situation with their most challenging patients. \nWho should attend the workshop:\nAll non-clinical staff \nLearning outcomes:\nBy the end of the workshop participants will: \n– Understand why people may be difficult\n– Be able to recognise and diffuse a situation before it starts\n– Know how to choose when to be assertive\n– Have more confidence when dealing with difficult people\n– Have discussed situations you may face and how to deal with them in the future\n– Have practised behaviours language to be used\n– Know when to deal with the situation yourself\n– Know when to pass the difficult situation on \nWorkshop format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover: \n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/patients-behaving-badly-how-to-manage-them-effectively/2024-10-01
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240924T093000
DTEND;TZID=Europe/London:20240924T130000
DTSTAMP:20260429T073721
CREATED:20240515T132757Z
LAST-MODIFIED:20260226T083249Z
UID:10000945-1727170200-1727182800@devontraininghub.co.uk
SUMMARY:Giving Great Customer Care over the Phone
DESCRIPTION:Aim\nThe aim of this course is to refresh your telephone skills to ensure that you represent your organisation with professionalism. \nThe workshop helps you brush up on your telephone answering skills. If you have ever wished you could think of the right words quickly and professionally whilst on the telephone\, this course is for you. \nYou will also learn how positive language will help you to feel and sound more confident in the future. \nWho should attend the workshop\nAll staff \nLearning outcomes\nBy the end of the workshop participants will know more about: \n\nHow to create a professional impression on the phone\nBeing clear and concise and getting the message across\nTaking control of the call\, and taking responsibility
URL:https://devontraininghub.co.uk/event/giving-great-customer-care-over-the-phone/2024-09-24
LOCATION:Online
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240917T093000
DTEND;TZID=Europe/London:20240918T163000
DTSTAMP:20260429T073721
CREATED:20240223T124337Z
LAST-MODIFIED:20260226T082043Z
UID:10000926-1726565400-1726677000@devontraininghub.co.uk
SUMMARY:Managing for the First Time
DESCRIPTION:Aim:\nThis two-day course is aimed at anyone who has recently taken up their first management position. It provides a blend of theory and practice\, explores the transition into a management role\, addresses the shift in relationships for people who have been promoted from within their own teams and creates an opportunity to share experiences\, ideas\, and approaches with others in a similar position. \nWho should attend the workshop: \nAll new line managers and supervisors or experienced line managers who would like a refresher. \nLearning Outcomes:\nAt the end of the workshop\, you will have:\n– Increased their understanding the transition into management\n– Increased their understanding of their role and responsibilities as a manager\n– Increased their self-awareness\n– Explored different styles of management and be aware of their own approach\n– Understood the importance of performance management and their role in it\n– Identified the management skills needed to carry out their role effectively and had the opportunity to practice some of these skills\n– Appraised their existing management skills and have a plan for their ongoing development\n– Consider ways that the learning can be applied back at work \nWorkshop Format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover:\n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/managing-for-the-first-time/2024-09-17
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240912T133000
DTEND;TZID=Europe/London:20240912T170000
DTSTAMP:20260429T073721
CREATED:20240522T161817Z
LAST-MODIFIED:20240722T093129Z
UID:10000950-1726147800-1726160400@devontraininghub.co.uk
SUMMARY:Effective communication skills for non-clinical staff
DESCRIPTION:Part of the Care navigation Programme.  These workshops can be booked as a course or as stand-alone sessions
URL:https://devontraininghub.co.uk/event/compassionate-communication-skills-for-triage-and-signposting-for-frontline-staff-2
LOCATION:Online
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240910T093000
DTEND;TZID=Europe/London:20240910T163000
DTSTAMP:20260429T073721
CREATED:20240223T155124Z
LAST-MODIFIED:20260226T081638Z
UID:10000922-1725960600-1725985800@devontraininghub.co.uk
SUMMARY:HR Skills for Line Managers
DESCRIPTION:Aim\nAll managers should have a good level of understanding of the HR skills needed for managing the employee journey and ensuring employee engagement. This course aims to equip managers with essential HR knowledge and skills. \nWho should attend the workshop:\nManagers\, team leads and staff in a supervisory role\, clinical and non-clinical. \nLearning outcomes\nAt the end of the workshop\, managers will have a solid understanding of: \n– Recruitment – the whole process from attraction\, advertising\, interviewing\, onboarding\, induction\, probation and retention. Including inclusivity and diversity.\n– Managing poor performers – including disciplinary and capability\n– Managing sickness absence\n– Engagement and talent management for a more productive workforce\n– Learning and development – how crucial it is for your workforce and organisation’s future. \nWorkshop format\nThis 1-day workshop will be a balance of tutor input\, group work and discussion. \nThe format will be informal and participative – everyone has an important contribution to make to the discussions.
URL:https://devontraininghub.co.uk/event/hr-skills-for-line-managers/2024-09-10
LOCATION:Live Virtual Course – Zoom
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240711T093000
DTEND;TZID=Europe/London:20240711T163000
DTSTAMP:20260429T073721
CREATED:20240223T155124Z
LAST-MODIFIED:20260226T081638Z
UID:10000324-1720690200-1720715400@devontraininghub.co.uk
SUMMARY:HR Skills for Line Managers
DESCRIPTION:Aim\nAll managers should have a good level of understanding of the HR skills needed for managing the employee journey and ensuring employee engagement. This course aims to equip managers with essential HR knowledge and skills. \nWho should attend the workshop:\nManagers\, team leads and staff in a supervisory role\, clinical and non-clinical. \nLearning outcomes\nAt the end of the workshop\, managers will have a solid understanding of: \n– Recruitment – the whole process from attraction\, advertising\, interviewing\, onboarding\, induction\, probation and retention. Including inclusivity and diversity.\n– Managing poor performers – including disciplinary and capability\n– Managing sickness absence\n– Engagement and talent management for a more productive workforce\n– Learning and development – how crucial it is for your workforce and organisation’s future. \nWorkshop format\nThis 1-day workshop will be a balance of tutor input\, group work and discussion. \nThe format will be informal and participative – everyone has an important contribution to make to the discussions.
URL:https://devontraininghub.co.uk/event/hr-skills-for-line-managers/2024-07-11
LOCATION:Live Virtual Course – Zoom
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240702T120000
DTEND;TZID=Europe/London:20240702T133000
DTSTAMP:20260429T073721
CREATED:20240522T160304Z
LAST-MODIFIED:20260224T090759Z
UID:10000937-1719921600-1719927000@devontraininghub.co.uk
SUMMARY:HR Brief Bites 7: Managing grievances effectively
DESCRIPTION:Ever felt uncertain about how to handle a team member’s grievance while staying legally compliant? \nLet’s be honest\, it’s never easy managing staff who are unhappy at work and if they raise a grievance then it can become even more challenging. \nThis workshop is tailored to provide you with essential insights into the legal aspects of grievance handling\, ensuring you’re always compliant and aware of the best practices. But more than that\, this workshop is about enhancing your communication and conflict resolution skills. It’s designed to help you navigate these tricky situations with confidence and empathy\, leading to a more positive work environment. \nThis short workshop will help you as a line manager to: \n\nFollow employment law best practice when managing grievances\nHave the confidence to manage a grievance\nLearn from the experts about tips and techniques to make the process as easy as possible.
URL:https://devontraininghub.co.uk/event/hr-brief-bites-7-managing-grievances-effectively/2024-07-02
LOCATION:Online
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240626T120000
DTEND;TZID=Europe/London:20240626T140000
DTSTAMP:20260429T073721
CREATED:20240522T160112Z
LAST-MODIFIED:20260224T091349Z
UID:10000936-1719403200-1719410400@devontraininghub.co.uk
SUMMARY:HR Brief Bites 6: Managing employees with mental health concerns
DESCRIPTION:Do you know how to recognize and appropriately respond to signs of mental health struggles in your team\, balancing empathy with professional obligations?” \nOne in four people in the UK will experience a mental health condition this year according to Mind. Given these statistics it is very likely that you\, as a line manager will\, at some point\, manage an individual with a mental health condition in your team and it is essential that you are able to support them. \nThis short workshop will help you as a line manager to: \n\nUnderstand what mental health is\nBe aware of the employment law around mental health and when it might be appropriate to seek external support\n\nKnow what to do when dealing with an employee who may be struggling with poor mental health
URL:https://devontraininghub.co.uk/event/hr-brief-bites-6-managing-employees-with-mental-health-concerns/2024-06-26
LOCATION:Online
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240620T093000
DTEND;TZID=Europe/London:20240620T163000
DTSTAMP:20260429T073721
CREATED:20240223T155124Z
LAST-MODIFIED:20260226T081638Z
UID:10000921-1718875800-1718901000@devontraininghub.co.uk
SUMMARY:HR Skills for Line Managers
DESCRIPTION:Aim\nAll managers should have a good level of understanding of the HR skills needed for managing the employee journey and ensuring employee engagement. This course aims to equip managers with essential HR knowledge and skills. \nWho should attend the workshop:\nManagers\, team leads and staff in a supervisory role\, clinical and non-clinical. \nLearning outcomes\nAt the end of the workshop\, managers will have a solid understanding of: \n– Recruitment – the whole process from attraction\, advertising\, interviewing\, onboarding\, induction\, probation and retention. Including inclusivity and diversity.\n– Managing poor performers – including disciplinary and capability\n– Managing sickness absence\n– Engagement and talent management for a more productive workforce\n– Learning and development – how crucial it is for your workforce and organisation’s future. \nWorkshop format\nThis 1-day workshop will be a balance of tutor input\, group work and discussion. \nThe format will be informal and participative – everyone has an important contribution to make to the discussions.
URL:https://devontraininghub.co.uk/event/hr-skills-for-line-managers/2024-06-20
LOCATION:Live Virtual Course – Zoom
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240618T120000
DTEND;TZID=Europe/London:20240618T133000
DTSTAMP:20260429T073721
CREATED:20240522T155904Z
LAST-MODIFIED:20260224T091557Z
UID:10000935-1718712000-1718717400@devontraininghub.co.uk
SUMMARY:HR Brief Bites 5: Managing absence: from informal steps to dismissal
DESCRIPTION:Do you feel equipped and confident to manage workplace absence? \nThis is a practical session that gives participants the confidence to deal with absence management; helping reduce absence in the workplace and increase productivity.  It delivers practical advice and guidance on managing short- and long-term absence through to medical capability\, dismissal and the law. \nThis short workshop will help you as a line manager to: \n\nKnow the legal and contractual issues around absence management\nHave the confidence to tackle short- and long-term sickness absence\nKnow how to have effective absence management conversations
URL:https://devontraininghub.co.uk/event/hr-brief-bites-5-managing-absence-from-informal-steps-to-dismissal/2024-06-18
LOCATION:Online
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240613T120000
DTEND;TZID=Europe/London:20240613T133000
DTSTAMP:20260429T073721
CREATED:20240522T155622Z
LAST-MODIFIED:20260224T091102Z
UID:10000934-1718280000-1718285400@devontraininghub.co.uk
SUMMARY:HR Brief Bites 4: Managing underperforming staff: from informal steps to dismissal
DESCRIPTION:Frustrated by underperforming team members and unsure how to turn it around effectively? \nIn this workshop\, we address the crucial skill of effectively handling underperformance in the workplace. This concise yet comprehensive session is tailored for line managers\, covering essential strategies from initiating informal discussions to understanding the formalities of the dismissal process. We focus on providing practical tools and legal insights to help you confidently support staff improvement and make informed decisions when you need to progress to a formal process. \nThis short workshop will help you as a line manager to: \n\nKnow how to initiate informal discussions with staff\nUnderstand the legal framework you must follow\nLearn from the experts about tips and techniques to make the process as easy as possible.
URL:https://devontraininghub.co.uk/event/hr-brief-bites-4-managing-underperforming-staff-from-informal-steps-to-dismissal/2024-06-13
LOCATION:Online
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240612T093000
DTEND;TZID=Europe/London:20240612T130000
DTSTAMP:20260429T073721
CREATED:20240515T132757Z
LAST-MODIFIED:20260226T083249Z
UID:10000920-1718184600-1718197200@devontraininghub.co.uk
SUMMARY:Giving Great Customer Care over the Phone
DESCRIPTION:Aim\nThe aim of this course is to refresh your telephone skills to ensure that you represent your organisation with professionalism. \nThe workshop helps you brush up on your telephone answering skills. If you have ever wished you could think of the right words quickly and professionally whilst on the telephone\, this course is for you. \nYou will also learn how positive language will help you to feel and sound more confident in the future. \nWho should attend the workshop\nAll staff \nLearning outcomes\nBy the end of the workshop participants will know more about: \n\nHow to create a professional impression on the phone\nBeing clear and concise and getting the message across\nTaking control of the call\, and taking responsibility
URL:https://devontraininghub.co.uk/event/giving-great-customer-care-over-the-phone/2024-06-12
LOCATION:Online
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240611T093000
DTEND;TZID=Europe/London:20240612T163000
DTSTAMP:20260429T073721
CREATED:20240223T124337Z
LAST-MODIFIED:20260226T082043Z
UID:10000307-1718098200-1718209800@devontraininghub.co.uk
SUMMARY:Managing for the First Time
DESCRIPTION:Aim:\nThis two-day course is aimed at anyone who has recently taken up their first management position. It provides a blend of theory and practice\, explores the transition into a management role\, addresses the shift in relationships for people who have been promoted from within their own teams and creates an opportunity to share experiences\, ideas\, and approaches with others in a similar position. \nWho should attend the workshop: \nAll new line managers and supervisors or experienced line managers who would like a refresher. \nLearning Outcomes:\nAt the end of the workshop\, you will have:\n– Increased their understanding the transition into management\n– Increased their understanding of their role and responsibilities as a manager\n– Increased their self-awareness\n– Explored different styles of management and be aware of their own approach\n– Understood the importance of performance management and their role in it\n– Identified the management skills needed to carry out their role effectively and had the opportunity to practice some of these skills\n– Appraised their existing management skills and have a plan for their ongoing development\n– Consider ways that the learning can be applied back at work \nWorkshop Format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover:\n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/managing-for-the-first-time/2024-06-11
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
END:VCALENDAR