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DTSTART;TZID=Europe/London:20261103T100000
DTEND;TZID=Europe/London:20261104T160000
DTSTAMP:20260504T232921
CREATED:20240223T124337Z
LAST-MODIFIED:20260226T082043Z
UID:10001854-1793700000-1793808000@devontraininghub.co.uk
SUMMARY:Managing for the First Time
DESCRIPTION:Aim:\nThis two-day course is aimed at anyone who has recently taken up their first management position. It provides a blend of theory and practice\, explores the transition into a management role\, addresses the shift in relationships for people who have been promoted from within their own teams and creates an opportunity to share experiences\, ideas\, and approaches with others in a similar position. \nWho should attend the workshop: \nAll new line managers and supervisors or experienced line managers who would like a refresher. \nLearning Outcomes:\nAt the end of the workshop\, you will have:\n– Increased their understanding the transition into management\n– Increased their understanding of their role and responsibilities as a manager\n– Increased their self-awareness\n– Explored different styles of management and be aware of their own approach\n– Understood the importance of performance management and their role in it\n– Identified the management skills needed to carry out their role effectively and had the opportunity to practice some of these skills\n– Appraised their existing management skills and have a plan for their ongoing development\n– Consider ways that the learning can be applied back at work \nWorkshop Format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover:\n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/managing-for-the-first-time/2026-11-03
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261104T093000
DTEND;TZID=Europe/London:20261104T130000
DTSTAMP:20260504T232921
CREATED:20251121T172330Z
LAST-MODIFIED:20251121T172330Z
UID:10001719-1793784600-1793797200@devontraininghub.co.uk
SUMMARY:Introduction to leadership - online training for GP practice staff
DESCRIPTION:Aim of the Course \nThis webinar – hosted by Kernow Local Medical Committee – will help delegates to understand the role of a supervisor\, the responsibilities and the skills required to be effective in supporting a team to achieve the organisation’s goals. \nKey Objectives: \n\nUnderstand the role of the Supervisor\, where it fits in the organisation and how it differs from being a manager.\nHow to use your skills to avoid mistakes and become an effective Supervisor long term.\nDiscover strategies to manage your own workload and wellbeing whilst supporting others.\n\nAgenda: \n\nROLE OF A SUPERVISOR\n\nMain responsibilities\nBasic skills\nDifference between a Supervisor and a Manager\nSetting & Maintaining work performance standards\n\n\nLEADING THE TEAM\n\nLeadership Pipeline\nCommon mistakes to avoid\nWhat do the most successful supervisors do differently?\nBecome a more effective Supervisor long term\n\n\nORGANISATION\n\nTime/workload & personal organisation\nThe art of delegation\nHow to become an email Ninja\nPersonal wellbeing\nCelebrate success\n\n\n\nWebinar overview: This webinar allows delegates to get a feel for what is expected of a supervisor and what skills they need to develop to be successful in the role. We discuss the pitfalls and how to avoid them\, especially if promoted from within the team. Delegates will explore how to set and maintain work performance standards and look at strategies to manage their own workload as well as that of the team they are supporting. Rounding off with a section on how to look after their own wellbeing and celebrate successes. \nDelegates will receive a certificate of attendance and a copy of the presentation. \nRegistration \nTo register\, please email: rich@kernowlmc.co.uk
URL:https://devontraininghub.co.uk/event/introduction-to-leadership-online-training-for-gp-practice-staff-2
ORGANIZER;CN="Kernow Local Medical Committee":MAILTO:rich@kernowlmc.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261106T100000
DTEND;TZID=Europe/London:20261106T120000
DTSTAMP:20260504T232921
CREATED:20240522T161011Z
LAST-MODIFIED:20260224T085936Z
UID:10001815-1793959200-1793966400@devontraininghub.co.uk
SUMMARY:HR Brief Bites 2: Managing probationary periods effectively
DESCRIPTION:Looking to manage probation periods more effectively? \nAs a line manager\, you play a key role in the success of a new employee’s probationary period. This workshop is designed to equip you with the necessary skills and knowledge to effectively manage this critical phase. You’ll learn strategies for setting clear objectives\, providing constructive feedback\, and making well-informed decisions about a new hire’s future in your team. The aim is to ensure a smooth transition for both the new employee and your existing team\, ultimately contributing to the overall success of your practice. \nThis short workshop will help you as a line manager to: \n\nSet clear expectations and objectives\nUnderstand the legal aspects of probationary periods and\nlearn how to evaluate performance effectively to make decisions about confirmation\, extension\, or termination of employment
URL:https://devontraininghub.co.uk/event/hr-brief-bites-2-managing-probationary-periods-effectively/2026-11-06
LOCATION:Online
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261110T100000
DTEND;TZID=Europe/London:20261110T130000
DTSTAMP:20260504T232921
CREATED:20241216T120836Z
LAST-MODIFIED:20260226T083706Z
UID:10001864-1794304800-1794315600@devontraininghub.co.uk
SUMMARY:Managing Challenging Staffing Situations
DESCRIPTION:Aim\nThe aim of this workshop is to equip managers with the knowledge\, skills and strategies to effectively manage some of the more common challenging staffing situations that line managers encounter. During the workshop we will consider employees who are not performing in their role; employees with high levels of short-term absence; employees who are disruptive and employees who display a negative attitude. \nWho should attend the workshop\n\nTeam leaders\, line managers and supervisors\n\nLearning outcomes\nDuring the workshop we will cover: \n\nWhy we need to manage challenging situations\nHow to give effective feedback – a model that can be applied in any situation\nHow to identify an employee not performing in their role\nHow to start an informal performance management\nprocess\, using a Performance Improvement Plan\nHow to effectively manage employees with high levels of short-term absence\nWhat you can and cannot do as an employer\nManaging employees who are disruptive and display a negative attitude\nUnderstanding motivations\nApplying a ‘firm but fair’ management style\n\nWorkshop format\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover: \n\nManagement theory and research input from the trainer\nLearning from our shared experiences\nSmall group work to discuss and share ideas\n\nZoom joining instructions will be sent as part of the meeting invitations unless the organisation prefers to use its own video conferencing facility.  Copies of the slides will be sent out after each workshop. \nThis workshop can also be run in-house please email info@generalpracticetraining.co.uk and we will be pleased to chat to you.
URL:https://devontraininghub.co.uk/event/managing-challenging-staffing-situations/2026-11-10
LOCATION:Online
CATEGORIES:Leadership / Management Course
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261111T100000
DTEND;TZID=Europe/London:20261111T130000
DTSTAMP:20260504T232921
CREATED:20240205T095530Z
LAST-MODIFIED:20260226T082938Z
UID:10001870-1794391200-1794402000@devontraininghub.co.uk
SUMMARY:Pain Free Appraisals
DESCRIPTION:Aim\nThe dreaded appraisal reviews are coming around again! Let’s take the fear and hard work away and make all appraisals a positive and developmental experience. \nThe aims of this workshop are therefore: \n\nTo help delegates plan for and hold a positive performance review\, ensuring performance is raised to new levels\nTo give delegates the knowledge and confidence needed to raise the performance of their underperforming staff\n\nWho should attend the workshop\n\nManagers. team leads and other staff in a supervisory role\n\nLearning outcomes\nBy the end of the workshop\, participants will have a better understanding of: \n\nThe purpose of the appraisal process\nHow to plan a good performance review\nThe skills needed to hold a positive performance review\nFeedback and coaching techniques to improve performance\n\nThey will also have practised the essential skills and techniques covered. \nWorkshop format\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover: \n\nManagement theory and research input from the trainer\nLearning from our shared experiences\nSmall group work to discuss and share ideas\n\nThis workshop can be run in-house. Please email info@generalpracticetraining.co.uk and we will be pleased to chat to you. \nIf working online\, all participants will need access to a laptop or PC. Zoom joining instructions will be sent as part of the meeting invitations unless the organisation prefers to use its own video conferencing facility.
URL:https://devontraininghub.co.uk/event/pain-free-appraisals/2026-11-11
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261112T100000
DTEND;TZID=Europe/London:20261112T130000
DTSTAMP:20260504T232921
CREATED:20240515T132757Z
LAST-MODIFIED:20260226T083249Z
UID:10001875-1794477600-1794488400@devontraininghub.co.uk
SUMMARY:Giving Great Customer Care over the Phone
DESCRIPTION:Aim\nThe aim of this course is to refresh your telephone skills to ensure that you represent your organisation with professionalism. \nThe workshop helps you brush up on your telephone answering skills. If you have ever wished you could think of the right words quickly and professionally whilst on the telephone\, this course is for you. \nYou will also learn how positive language will help you to feel and sound more confident in the future. \nWho should attend the workshop\nAll staff \nLearning outcomes\nBy the end of the workshop participants will know more about: \n\nHow to create a professional impression on the phone\nBeing clear and concise and getting the message across\nTaking control of the call\, and taking responsibility
URL:https://devontraininghub.co.uk/event/giving-great-customer-care-over-the-phone/2026-11-12
LOCATION:Online
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261118T093000
DTEND;TZID=Europe/London:20261118T123000
DTSTAMP:20260504T232921
CREATED:20251121T173359Z
LAST-MODIFIED:20251121T173359Z
UID:10001720-1794994200-1795005000@devontraininghub.co.uk
SUMMARY:Telephone Techniques - online training for GP practice staff
DESCRIPTION:Aim of the webinar: A key part of the Reception role in General Practice is receiving and making telephone calls. The aim of this webinar – hosted by Kernow Local Medical Committee – is to provide practical call handling training teaching delegates techniques and skills to confidently answer calls and constructively respond to enquiries ensuring information received and given is complete and correct.  The course will also look at what to do when a caller becomes angry or aggressive. \nKey Objectives:   \n\nAnswer and make telephone calls in a professional manner.\nLearn techniques to efficiently respond to queries ensuring information received and given is complete and correct.\nBuild up a rapport with the caller and satisfy their needs quickly.\nHandle concerns with empathy and understanding.\nDealing with angry or aggressive callers.\n\n\n\n\nCourse Overview: \n·         The Importance of Professional telephone skills. \no   Importance of professional telephone techniques to the practice \no   Benefits of professional telephone etiquette \n·         Telephone communication challenges \no   Challenges of telephone communication \no   Role of non-verbal communication \no   Building rapport and gathering information \n·         Answering the telephone \no   Telephone guidelines when handling a call \no   The verbal handshake \no   Putting callers on hold & transferring calls \n·         Communication Skills to handle enquiries \no   Effective listening techniques \no   Questioning techniques \no   Recording information \no   Using positive language and taking ownership \no   Closing the call \n·         Communicating with customers with different communication styles  \no   Recognising different communication challenges \no   Main characteristics of communication styles \no   Recognising your own communication preferences \no   Adjusting to other styles of communication \n·         When the call goes wrong! \no   Handling emotional responses \no   Responding to the complainant \no   Escalating the complaint \no   Handling the angry/aggressive caller \nRegistration: \nTo register\, please email: rich@kernowlmc.co.uk 
URL:https://devontraininghub.co.uk/event/telephone-techniques-online-training-for-gp-practice-staff
ORGANIZER;CN="Kernow Local Medical Committee":MAILTO:rich@kernowlmc.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261124T090000
DTEND;TZID=Europe/London:20261124T170000
DTSTAMP:20260504T232921
CREATED:20260424T144828Z
LAST-MODIFIED:20260424T145627Z
UID:10001917-1795510800-1795539600@devontraininghub.co.uk
SUMMARY:Cornwall Partnership Preparation Programme 2026
DESCRIPTION:This two-day face-to-face course on Tuesday 24th November and Tuesday 1st December 2026 will deliver core concepts important to GP partnership and is suitable for anyone in primary care who has recently become a partner or is considering partnership in the future. There will also be the opportunity to network with colleagues from across Devon and Cornwall\, with workshop style sessions delivered by experienced facilitators. \nSign-up form: Partnership Preparation Programme 2026 \nFlyer:  https://canva.link/vgrjb82zurqy9wo
URL:https://devontraininghub.co.uk/event/cornwall-partnership-preparation-programme-2026/2026-11-24
LOCATION:Victoria Conference Centre\, Station Approach\, Victoria\, St Austell\, PL268LG
ORGANIZER;CN="Cornwall Training Hub":MAILTO:Kernowhealthcic.enquiries@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261124T093000
DTEND;TZID=Europe/London:20261124T130000
DTSTAMP:20260504T232921
CREATED:20240223T125240Z
LAST-MODIFIED:20260226T083554Z
UID:10001881-1795512600-1795525200@devontraininghub.co.uk
SUMMARY:Patients behaving badly – how to manage them effectively
DESCRIPTION:Aim:\nEver replayed that conversation and wished you had handled it better? This workshop will look at practical techniques to help you achieve successful and positive outcomes with those difficult people and/or situations. Techniques learned are immediately applicable to your workplace. \nThis course shows participants how to achieve the win-win situation with their most challenging patients. \nWho should attend the workshop:\nAll non-clinical staff \nLearning outcomes:\nBy the end of the workshop participants will: \n– Understand why people may be difficult\n– Be able to recognise and diffuse a situation before it starts\n– Know how to choose when to be assertive\n– Have more confidence when dealing with difficult people\n– Have discussed situations you may face and how to deal with them in the future\n– Have practised behaviours language to be used\n– Know when to deal with the situation yourself\n– Know when to pass the difficult situation on \nWorkshop format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover: \n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/patients-behaving-badly-how-to-manage-them-effectively/2026-11-24
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261201T090000
DTEND;TZID=Europe/London:20261201T170000
DTSTAMP:20260504T232921
CREATED:20260424T144828Z
LAST-MODIFIED:20260424T145627Z
UID:10001918-1796115600-1796144400@devontraininghub.co.uk
SUMMARY:Cornwall Partnership Preparation Programme 2026
DESCRIPTION:This two-day face-to-face course on Tuesday 24th November and Tuesday 1st December 2026 will deliver core concepts important to GP partnership and is suitable for anyone in primary care who has recently become a partner or is considering partnership in the future. There will also be the opportunity to network with colleagues from across Devon and Cornwall\, with workshop style sessions delivered by experienced facilitators. \nSign-up form: Partnership Preparation Programme 2026 \nFlyer:  https://canva.link/vgrjb82zurqy9wo
URL:https://devontraininghub.co.uk/event/cornwall-partnership-preparation-programme-2026/2026-12-01
LOCATION:Victoria Conference Centre\, Station Approach\, Victoria\, St Austell\, PL268LG
ORGANIZER;CN="Cornwall Training Hub":MAILTO:Kernowhealthcic.enquiries@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261201T103000
DTEND;TZID=Europe/London:20261201T123000
DTSTAMP:20260504T232921
CREATED:20240522T160112Z
LAST-MODIFIED:20260224T091349Z
UID:10001839-1796121000-1796128200@devontraininghub.co.uk
SUMMARY:HR Brief Bites 6: Managing employees with mental health concerns
DESCRIPTION:Do you know how to recognize and appropriately respond to signs of mental health struggles in your team\, balancing empathy with professional obligations?” \nOne in four people in the UK will experience a mental health condition this year according to Mind. Given these statistics it is very likely that you\, as a line manager will\, at some point\, manage an individual with a mental health condition in your team and it is essential that you are able to support them. \nThis short workshop will help you as a line manager to: \n\nUnderstand what mental health is\nBe aware of the employment law around mental health and when it might be appropriate to seek external support\n\nKnow what to do when dealing with an employee who may be struggling with poor mental health
URL:https://devontraininghub.co.uk/event/hr-brief-bites-6-managing-employees-with-mental-health-concerns/2026-12-01
LOCATION:Online
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261202T100000
DTEND;TZID=Europe/London:20261202T120000
DTSTAMP:20260504T232921
CREATED:20240522T155622Z
LAST-MODIFIED:20260224T091102Z
UID:10001834-1796205600-1796212800@devontraininghub.co.uk
SUMMARY:HR Brief Bites 4: Managing underperforming staff: from informal steps to dismissal
DESCRIPTION:Frustrated by underperforming team members and unsure how to turn it around effectively? \nIn this workshop\, we address the crucial skill of effectively handling underperformance in the workplace. This concise yet comprehensive session is tailored for line managers\, covering essential strategies from initiating informal discussions to understanding the formalities of the dismissal process. We focus on providing practical tools and legal insights to help you confidently support staff improvement and make informed decisions when you need to progress to a formal process. \nThis short workshop will help you as a line manager to: \n\nKnow how to initiate informal discussions with staff\nUnderstand the legal framework you must follow\nLearn from the experts about tips and techniques to make the process as easy as possible.
URL:https://devontraininghub.co.uk/event/hr-brief-bites-4-managing-underperforming-staff-from-informal-steps-to-dismissal/2026-12-02
LOCATION:Online
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261202T100000
DTEND;TZID=Europe/London:20261202T160000
DTSTAMP:20260504T232921
CREATED:20240223T125858Z
LAST-MODIFIED:20260226T082323Z
UID:10001860-1796205600-1796227200@devontraininghub.co.uk
SUMMARY:Becoming a Leader
DESCRIPTION:Aim:\nThis workshop will empower you with a solid understanding and practical application of\nthree fundamental aspects of leadership: Personal\, Team\, and Task Leadership. Through\ninteractive sessions\, you will learn to enhance your self-awareness\, develop positive\nleadership approaches\, and implement effective strategies to inspire and lead your team\nwhile continuously improving task management. Our focus on soliciting feedback\, lifelong\nlearning\, inclusivity\, and problem-solving will guide you towards becoming an exemplary\nleader who can adeptly navigate the complex landscape of healthcare. \nAt the end of this course delegates will be able to:\n– Clearly define the core requirements of Personal\, Team and Task Leadership\n– Increase their self-awareness and develop a positive approach to leadership\n– Utilise clear methods of getting the best out of their team and those around them\n– Implement working practices that will assist them in becoming a great leader \nWho should attend the workshop:\nThis workshop is particularly suited to participants who want to enhance or develop their\nleadership skills. It will suit people that are relatively new to leadership or are in need of a\nfresh perspective for their leadership role. \nLearning Outcomes:\nAt the end of the workshop\, you will have:\n– Increased their understanding the transition into management\n– Increased their understanding of their role and responsibilities as a manager\n– Increased their self-awareness\n– Explored different styles of management and be aware of their own approach\n– Understood the importance of performance management and their role in it\n– Identified the management skills needed to carry out their role effectively and had the opportunity to practice some of these skills\n– Appraised their existing management skills and have a plan for their ongoing development\n– Consider ways that the learning can be applied back at work \nWorkshop Format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover:\n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/becoming-a-leader/2026-12-02
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261203T130000
DTEND;TZID=Europe/London:20261203T160000
DTSTAMP:20260504T232921
CREATED:20250819T135559Z
LAST-MODIFIED:20251030T102641Z
UID:10001692-1796302800-1796313600@devontraininghub.co.uk
SUMMARY:BodyGuard Syringe Pump Training – Classroom
DESCRIPTION:This learning event supports registered nurses & senior healthcare assistants who double-check pumps to confidently set up and manage pumps\, and understand commonly used medication that assists symptom management in palliative care. \nDesigned for:\nRegistered nurses & senior health care assistants who double-check pumps. \nLearning Objectives:\n\nTo discuss the general principles when caring for a patient with a syringe pump.\n\nTo identify and understand medications and dose ranges most commonly used in a syringe pump.\nTo increase confidence in assembling and setting up the syringe pump correctly\, discussing the common problems that arise and how to deal with them.
URL:https://devontraininghub.co.uk/event/bodyguard-syringe-pump-training-classroom/2026-12-03
LOCATION:Rowcroft Hospice\, Ella's Gardens\, Avenue Road\,\, Torquay\, TQ25LS\, United Kingdom
ORGANIZER;CN="Rowcroft Hospice Education":MAILTO:education@rowcrofthospice.org.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261208T100000
DTEND;TZID=Europe/London:20261208T160000
DTSTAMP:20260504T232921
CREATED:20240223T155124Z
LAST-MODIFIED:20260226T081638Z
UID:10001849-1796724000-1796745600@devontraininghub.co.uk
SUMMARY:HR Skills for Line Managers
DESCRIPTION:Aim\nAll managers should have a good level of understanding of the HR skills needed for managing the employee journey and ensuring employee engagement. This course aims to equip managers with essential HR knowledge and skills. \nWho should attend the workshop:\nManagers\, team leads and staff in a supervisory role\, clinical and non-clinical. \nLearning outcomes\nAt the end of the workshop\, managers will have a solid understanding of: \n– Recruitment – the whole process from attraction\, advertising\, interviewing\, onboarding\, induction\, probation and retention. Including inclusivity and diversity.\n– Managing poor performers – including disciplinary and capability\n– Managing sickness absence\n– Engagement and talent management for a more productive workforce\n– Learning and development – how crucial it is for your workforce and organisation’s future. \nWorkshop format\nThis 1-day workshop will be a balance of tutor input\, group work and discussion. \nThe format will be informal and participative – everyone has an important contribution to make to the discussions.
URL:https://devontraininghub.co.uk/event/hr-skills-for-line-managers/2026-12-08
LOCATION:Live Virtual Course – Zoom
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261209T103000
DTEND;TZID=Europe/London:20261209T123000
DTSTAMP:20260504T232921
CREATED:20240522T160304Z
LAST-MODIFIED:20260224T090759Z
UID:10001829-1796812200-1796819400@devontraininghub.co.uk
SUMMARY:HR Brief Bites 7: Managing grievances effectively
DESCRIPTION:Ever felt uncertain about how to handle a team member’s grievance while staying legally compliant? \nLet’s be honest\, it’s never easy managing staff who are unhappy at work and if they raise a grievance then it can become even more challenging. \nThis workshop is tailored to provide you with essential insights into the legal aspects of grievance handling\, ensuring you’re always compliant and aware of the best practices. But more than that\, this workshop is about enhancing your communication and conflict resolution skills. It’s designed to help you navigate these tricky situations with confidence and empathy\, leading to a more positive work environment. \nThis short workshop will help you as a line manager to: \n\nFollow employment law best practice when managing grievances\nHave the confidence to manage a grievance\nLearn from the experts about tips and techniques to make the process as easy as possible.
URL:https://devontraininghub.co.uk/event/hr-brief-bites-7-managing-grievances-effectively/2026-12-09
LOCATION:Online
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261215T100000
DTEND;TZID=Europe/London:20261215T120000
DTSTAMP:20260504T232921
CREATED:20240522T160815Z
LAST-MODIFIED:20260224T090508Z
UID:10001824-1797328800-1797336000@devontraininghub.co.uk
SUMMARY:HR Brief Bites 1: Having courageous (difficult) conversations with your staff
DESCRIPTION:Do you find yourself hesitating to address challenging issues with your team? Want to learn how to confidently and effectively handle difficult conversations as a line manager? \nDifficult conversations with employees are part and parcel of your role as a line manager. However\, it’s not always easy to know what to say and how to say it. As a result we often avoid having these conversations – which is never the best outcome. \nThis short workshop will help you as a line manager to: \n\nFollow good practice when conducting difficult conversations\nHave the confidence to tackle difficult issues\nMake sure the conversation is a success\, through preparation\, effectively managing the conversation and following up
URL:https://devontraininghub.co.uk/event/hr-brief-bites-1-having-courageous-difficult-conversations-with-your-staff/2026-12-15
LOCATION:Online
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261215T103000
DTEND;TZID=Europe/London:20261215T123000
DTSTAMP:20260504T232921
CREATED:20240522T155904Z
LAST-MODIFIED:20260224T091557Z
UID:10001842-1797330600-1797337800@devontraininghub.co.uk
SUMMARY:HR Brief Bites 5: Managing absence: from informal steps to dismissal
DESCRIPTION:Do you feel equipped and confident to manage workplace absence? \nThis is a practical session that gives participants the confidence to deal with absence management; helping reduce absence in the workplace and increase productivity.  It delivers practical advice and guidance on managing short- and long-term absence through to medical capability\, dismissal and the law. \nThis short workshop will help you as a line manager to: \n\nKnow the legal and contractual issues around absence management\nHave the confidence to tackle short- and long-term sickness absence\nKnow how to have effective absence management conversations
URL:https://devontraininghub.co.uk/event/hr-brief-bites-5-managing-absence-from-informal-steps-to-dismissal/2026-12-15
LOCATION:Online
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270106T100000
DTEND;TZID=Europe/London:20270106T120000
DTSTAMP:20260504T232921
CREATED:20240522T154536Z
LAST-MODIFIED:20260224T090243Z
UID:10001820-1799229600-1799236800@devontraininghub.co.uk
SUMMARY:HR Brief Bites 3: Understanding\, managing and calculating annual leave entitlements
DESCRIPTION:Want to accurately calculate annual leave for different types of staff\, including part-time and casual workers? \nIn this workshop we delve into the intricacies of managing annual leave within the framework of employment law. This workshop is an invaluable opportunity for you to gain the expertise needed to manage these aspects confidently and effectively\, ensuring compliance and fairness in your team. \nThis short workshop will help you as a line manager to: \n-Understand employment law that relates to annual leave\n-Know how annual leave entitlement relates to other leave such as sickness and maternity leave\n-Calculate annual leave for part-time\, part year and casual staff\n-Calculate bank holiday entitlements
URL:https://devontraininghub.co.uk/event/hr-brief-bites-3-understanding-managing-and-calculating-annual-leave-entitlements/2027-01-06
LOCATION:Online
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270106T100000
DTEND;TZID=Europe/London:20270106T130000
DTSTAMP:20260504T232921
CREATED:20240515T132757Z
LAST-MODIFIED:20260226T083249Z
UID:10001876-1799229600-1799240400@devontraininghub.co.uk
SUMMARY:Giving Great Customer Care over the Phone
DESCRIPTION:Aim\nThe aim of this course is to refresh your telephone skills to ensure that you represent your organisation with professionalism. \nThe workshop helps you brush up on your telephone answering skills. If you have ever wished you could think of the right words quickly and professionally whilst on the telephone\, this course is for you. \nYou will also learn how positive language will help you to feel and sound more confident in the future. \nWho should attend the workshop\nAll staff \nLearning outcomes\nBy the end of the workshop participants will know more about: \n\nHow to create a professional impression on the phone\nBeing clear and concise and getting the message across\nTaking control of the call\, and taking responsibility
URL:https://devontraininghub.co.uk/event/giving-great-customer-care-over-the-phone/2027-01-06
LOCATION:Online
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270107T100000
DTEND;TZID=Europe/London:20270107T120000
DTSTAMP:20260504T232921
CREATED:20240522T161011Z
LAST-MODIFIED:20260224T085936Z
UID:10001816-1799316000-1799323200@devontraininghub.co.uk
SUMMARY:HR Brief Bites 2: Managing probationary periods effectively
DESCRIPTION:Looking to manage probation periods more effectively? \nAs a line manager\, you play a key role in the success of a new employee’s probationary period. This workshop is designed to equip you with the necessary skills and knowledge to effectively manage this critical phase. You’ll learn strategies for setting clear objectives\, providing constructive feedback\, and making well-informed decisions about a new hire’s future in your team. The aim is to ensure a smooth transition for both the new employee and your existing team\, ultimately contributing to the overall success of your practice. \nThis short workshop will help you as a line manager to: \n\nSet clear expectations and objectives\nUnderstand the legal aspects of probationary periods and\nlearn how to evaluate performance effectively to make decisions about confirmation\, extension\, or termination of employment
URL:https://devontraininghub.co.uk/event/hr-brief-bites-2-managing-probationary-periods-effectively/2027-01-07
LOCATION:Online
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270113T100000
DTEND;TZID=Europe/London:20270113T130000
DTSTAMP:20260504T232921
CREATED:20241216T120836Z
LAST-MODIFIED:20260226T083706Z
UID:10001865-1799834400-1799845200@devontraininghub.co.uk
SUMMARY:Managing Challenging Staffing Situations
DESCRIPTION:Aim\nThe aim of this workshop is to equip managers with the knowledge\, skills and strategies to effectively manage some of the more common challenging staffing situations that line managers encounter. During the workshop we will consider employees who are not performing in their role; employees with high levels of short-term absence; employees who are disruptive and employees who display a negative attitude. \nWho should attend the workshop\n\nTeam leaders\, line managers and supervisors\n\nLearning outcomes\nDuring the workshop we will cover: \n\nWhy we need to manage challenging situations\nHow to give effective feedback – a model that can be applied in any situation\nHow to identify an employee not performing in their role\nHow to start an informal performance management\nprocess\, using a Performance Improvement Plan\nHow to effectively manage employees with high levels of short-term absence\nWhat you can and cannot do as an employer\nManaging employees who are disruptive and display a negative attitude\nUnderstanding motivations\nApplying a ‘firm but fair’ management style\n\nWorkshop format\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover: \n\nManagement theory and research input from the trainer\nLearning from our shared experiences\nSmall group work to discuss and share ideas\n\nZoom joining instructions will be sent as part of the meeting invitations unless the organisation prefers to use its own video conferencing facility.  Copies of the slides will be sent out after each workshop. \nThis workshop can also be run in-house please email info@generalpracticetraining.co.uk and we will be pleased to chat to you.
URL:https://devontraininghub.co.uk/event/managing-challenging-staffing-situations/2027-01-13
LOCATION:Online
CATEGORIES:Leadership / Management Course
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270113T100000
DTEND;TZID=Europe/London:20270114T160000
DTSTAMP:20260504T232921
CREATED:20240223T124337Z
LAST-MODIFIED:20260226T082043Z
UID:10001855-1799834400-1799942400@devontraininghub.co.uk
SUMMARY:Managing for the First Time
DESCRIPTION:Aim:\nThis two-day course is aimed at anyone who has recently taken up their first management position. It provides a blend of theory and practice\, explores the transition into a management role\, addresses the shift in relationships for people who have been promoted from within their own teams and creates an opportunity to share experiences\, ideas\, and approaches with others in a similar position. \nWho should attend the workshop: \nAll new line managers and supervisors or experienced line managers who would like a refresher. \nLearning Outcomes:\nAt the end of the workshop\, you will have:\n– Increased their understanding the transition into management\n– Increased their understanding of their role and responsibilities as a manager\n– Increased their self-awareness\n– Explored different styles of management and be aware of their own approach\n– Understood the importance of performance management and their role in it\n– Identified the management skills needed to carry out their role effectively and had the opportunity to practice some of these skills\n– Appraised their existing management skills and have a plan for their ongoing development\n– Consider ways that the learning can be applied back at work \nWorkshop Format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover:\n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/managing-for-the-first-time/2027-01-13
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270127T093000
DTEND;TZID=Europe/London:20270127T130000
DTSTAMP:20260504T232921
CREATED:20240223T125240Z
LAST-MODIFIED:20260226T083554Z
UID:10001882-1801042200-1801054800@devontraininghub.co.uk
SUMMARY:Patients behaving badly – how to manage them effectively
DESCRIPTION:Aim:\nEver replayed that conversation and wished you had handled it better? This workshop will look at practical techniques to help you achieve successful and positive outcomes with those difficult people and/or situations. Techniques learned are immediately applicable to your workplace. \nThis course shows participants how to achieve the win-win situation with their most challenging patients. \nWho should attend the workshop:\nAll non-clinical staff \nLearning outcomes:\nBy the end of the workshop participants will: \n– Understand why people may be difficult\n– Be able to recognise and diffuse a situation before it starts\n– Know how to choose when to be assertive\n– Have more confidence when dealing with difficult people\n– Have discussed situations you may face and how to deal with them in the future\n– Have practised behaviours language to be used\n– Know when to deal with the situation yourself\n– Know when to pass the difficult situation on \nWorkshop format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover: \n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/patients-behaving-badly-how-to-manage-them-effectively/2027-01-27
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270203T100000
DTEND;TZID=Europe/London:20270203T120000
DTSTAMP:20260504T232921
CREATED:20240522T155622Z
LAST-MODIFIED:20260224T091102Z
UID:10001835-1801648800-1801656000@devontraininghub.co.uk
SUMMARY:HR Brief Bites 4: Managing underperforming staff: from informal steps to dismissal
DESCRIPTION:Frustrated by underperforming team members and unsure how to turn it around effectively? \nIn this workshop\, we address the crucial skill of effectively handling underperformance in the workplace. This concise yet comprehensive session is tailored for line managers\, covering essential strategies from initiating informal discussions to understanding the formalities of the dismissal process. We focus on providing practical tools and legal insights to help you confidently support staff improvement and make informed decisions when you need to progress to a formal process. \nThis short workshop will help you as a line manager to: \n\nKnow how to initiate informal discussions with staff\nUnderstand the legal framework you must follow\nLearn from the experts about tips and techniques to make the process as easy as possible.
URL:https://devontraininghub.co.uk/event/hr-brief-bites-4-managing-underperforming-staff-from-informal-steps-to-dismissal/2027-02-03
LOCATION:Online
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270209T100000
DTEND;TZID=Europe/London:20270209T120000
DTSTAMP:20260504T232921
CREATED:20240522T155904Z
LAST-MODIFIED:20260224T091557Z
UID:10001843-1802167200-1802174400@devontraininghub.co.uk
SUMMARY:HR Brief Bites 5: Managing absence: from informal steps to dismissal
DESCRIPTION:Do you feel equipped and confident to manage workplace absence? \nThis is a practical session that gives participants the confidence to deal with absence management; helping reduce absence in the workplace and increase productivity.  It delivers practical advice and guidance on managing short- and long-term absence through to medical capability\, dismissal and the law. \nThis short workshop will help you as a line manager to: \n\nKnow the legal and contractual issues around absence management\nHave the confidence to tackle short- and long-term sickness absence\nKnow how to have effective absence management conversations
URL:https://devontraininghub.co.uk/event/hr-brief-bites-5-managing-absence-from-informal-steps-to-dismissal/2027-02-09
LOCATION:Online
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270209T100000
DTEND;TZID=Europe/London:20270209T160000
DTSTAMP:20260504T232921
CREATED:20240223T155124Z
LAST-MODIFIED:20260226T081638Z
UID:10001850-1802167200-1802188800@devontraininghub.co.uk
SUMMARY:HR Skills for Line Managers
DESCRIPTION:Aim\nAll managers should have a good level of understanding of the HR skills needed for managing the employee journey and ensuring employee engagement. This course aims to equip managers with essential HR knowledge and skills. \nWho should attend the workshop:\nManagers\, team leads and staff in a supervisory role\, clinical and non-clinical. \nLearning outcomes\nAt the end of the workshop\, managers will have a solid understanding of: \n– Recruitment – the whole process from attraction\, advertising\, interviewing\, onboarding\, induction\, probation and retention. Including inclusivity and diversity.\n– Managing poor performers – including disciplinary and capability\n– Managing sickness absence\n– Engagement and talent management for a more productive workforce\n– Learning and development – how crucial it is for your workforce and organisation’s future. \nWorkshop format\nThis 1-day workshop will be a balance of tutor input\, group work and discussion. \nThe format will be informal and participative – everyone has an important contribution to make to the discussions.
URL:https://devontraininghub.co.uk/event/hr-skills-for-line-managers/2027-02-09
LOCATION:Live Virtual Course – Zoom
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270210T100000
DTEND;TZID=Europe/London:20270210T130000
DTSTAMP:20260504T232921
CREATED:20240205T095530Z
LAST-MODIFIED:20260226T082938Z
UID:10001871-1802253600-1802264400@devontraininghub.co.uk
SUMMARY:Pain Free Appraisals
DESCRIPTION:Aim\nThe dreaded appraisal reviews are coming around again! Let’s take the fear and hard work away and make all appraisals a positive and developmental experience. \nThe aims of this workshop are therefore: \n\nTo help delegates plan for and hold a positive performance review\, ensuring performance is raised to new levels\nTo give delegates the knowledge and confidence needed to raise the performance of their underperforming staff\n\nWho should attend the workshop\n\nManagers. team leads and other staff in a supervisory role\n\nLearning outcomes\nBy the end of the workshop\, participants will have a better understanding of: \n\nThe purpose of the appraisal process\nHow to plan a good performance review\nThe skills needed to hold a positive performance review\nFeedback and coaching techniques to improve performance\n\nThey will also have practised the essential skills and techniques covered. \nWorkshop format\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover: \n\nManagement theory and research input from the trainer\nLearning from our shared experiences\nSmall group work to discuss and share ideas\n\nThis workshop can be run in-house. Please email info@generalpracticetraining.co.uk and we will be pleased to chat to you. \nIf working online\, all participants will need access to a laptop or PC. Zoom joining instructions will be sent as part of the meeting invitations unless the organisation prefers to use its own video conferencing facility.
URL:https://devontraininghub.co.uk/event/pain-free-appraisals/2027-02-10
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270302T103000
DTEND;TZID=Europe/London:20270302T123000
DTSTAMP:20260504T232921
CREATED:20240522T160304Z
LAST-MODIFIED:20260224T090759Z
UID:10001830-1803983400-1803990600@devontraininghub.co.uk
SUMMARY:HR Brief Bites 7: Managing grievances effectively
DESCRIPTION:Ever felt uncertain about how to handle a team member’s grievance while staying legally compliant? \nLet’s be honest\, it’s never easy managing staff who are unhappy at work and if they raise a grievance then it can become even more challenging. \nThis workshop is tailored to provide you with essential insights into the legal aspects of grievance handling\, ensuring you’re always compliant and aware of the best practices. But more than that\, this workshop is about enhancing your communication and conflict resolution skills. It’s designed to help you navigate these tricky situations with confidence and empathy\, leading to a more positive work environment. \nThis short workshop will help you as a line manager to: \n\nFollow employment law best practice when managing grievances\nHave the confidence to manage a grievance\nLearn from the experts about tips and techniques to make the process as easy as possible.
URL:https://devontraininghub.co.uk/event/hr-brief-bites-7-managing-grievances-effectively/2027-03-02
LOCATION:Online
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270303T100000
DTEND;TZID=Europe/London:20270303T120000
DTSTAMP:20260504T232921
CREATED:20240522T160815Z
LAST-MODIFIED:20260224T090508Z
UID:10001825-1804068000-1804075200@devontraininghub.co.uk
SUMMARY:HR Brief Bites 1: Having courageous (difficult) conversations with your staff
DESCRIPTION:Do you find yourself hesitating to address challenging issues with your team? Want to learn how to confidently and effectively handle difficult conversations as a line manager? \nDifficult conversations with employees are part and parcel of your role as a line manager. However\, it’s not always easy to know what to say and how to say it. As a result we often avoid having these conversations – which is never the best outcome. \nThis short workshop will help you as a line manager to: \n\nFollow good practice when conducting difficult conversations\nHave the confidence to tackle difficult issues\nMake sure the conversation is a success\, through preparation\, effectively managing the conversation and following up
URL:https://devontraininghub.co.uk/event/hr-brief-bites-1-having-courageous-difficult-conversations-with-your-staff/2027-03-03
LOCATION:Online
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
END:VCALENDAR