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DTSTART;TZID=Europe/London:20260930T093000
DTEND;TZID=Europe/London:20260930T114500
DTSTAMP:20260504T220902
CREATED:20260410T142035Z
LAST-MODIFIED:20260410T142035Z
UID:10001906-1790760600-1790768700@devontraininghub.co.uk
SUMMARY:Introduction to Asthma - 30th September 2026 - Hosted by LDC
DESCRIPTION:Introduction to Asthma – 30th September 2026 \n09:30 to 11:45 \nWith Specialist Respiratory Nurse Educator\, Laura Rush \n  \nSuitable for All Healthcare Professionals \n  \nThis webinar will give a basic overview of: \n​ \n·         Asthma in the UK and its impact \n·         The difference between a normal airway and an asthma airway \n·         The symptoms associated with asthma \n·         How to take good history and what makes asthma more likely and less likely \n·         Assessing and managing asthma \n·         The asthma guidelines \n​ \nThroughout the webinar you will be able to contribute and ask questions \n  \nThis session will be presented virtually.  Meeting details will be sent to delegates in the week prior to the course taking place. \nIf you no longer require your place on this course place cancel it so that there is availability for other delegates.  To manage your bookings please log into your Learning and Development Centre account. \nIt is expected that you will attend the session virtually from a quiet location at which you will not be disturbed\, and you will have access to a microphone and camera on your device.  Every delegate must have their own device to use throughout this session.  This is a requirement for attending this interactive course. \nIf you need any further information please contact ldc.sentinel@nhs.net
URL:https://devontraininghub.co.uk/event/introduction-to-asthma-30th-september-2026-hosted-by-ldc
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Clinical Skills Courses,Respiratory Courses
ORGANIZER;CN="Learning and Development Centre":MAILTO:ldc.sentinel@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260930T100000
DTEND;TZID=Europe/London:20260930T120000
DTSTAMP:20260504T220902
CREATED:20240522T161011Z
LAST-MODIFIED:20260224T085936Z
UID:10001814-1790762400-1790769600@devontraininghub.co.uk
SUMMARY:HR Brief Bites 2: Managing probationary periods effectively
DESCRIPTION:Looking to manage probation periods more effectively? \nAs a line manager\, you play a key role in the success of a new employee’s probationary period. This workshop is designed to equip you with the necessary skills and knowledge to effectively manage this critical phase. You’ll learn strategies for setting clear objectives\, providing constructive feedback\, and making well-informed decisions about a new hire’s future in your team. The aim is to ensure a smooth transition for both the new employee and your existing team\, ultimately contributing to the overall success of your practice. \nThis short workshop will help you as a line manager to: \n\nSet clear expectations and objectives\nUnderstand the legal aspects of probationary periods and\nlearn how to evaluate performance effectively to make decisions about confirmation\, extension\, or termination of employment
URL:https://devontraininghub.co.uk/event/hr-brief-bites-2-managing-probationary-periods-effectively/2026-09-30
LOCATION:Online
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261001T093000
DTEND;TZID=Europe/London:20261001T160000
DTSTAMP:20260504T220902
CREATED:20260416T124824Z
LAST-MODIFIED:20260416T124824Z
UID:10001910-1790847000-1790870400@devontraininghub.co.uk
SUMMARY:Immunisation Foundation for Registered Healthcare Practitioners - 1st\, 8th and 15th October 2026 - Hosted by LDC
DESCRIPTION:Immunisation Foundation for Registered Healthcare Practitioners \n1st\, 8th and 15th October 2026 \nOpen to Registered Healthcare Practitioners only.\nBlended in-person and virtual training.\nDelegates need to attend both the in-person and virtual training sessions to complete the course\, and submit pre-learning and an online assessment.\nPresented by Specialist Immunisation Educators\, Tricia Smith and Emma Edwards. \n  \nThis course is suitable for Registered Healthcare Practitioners only.  If you have any queries about the suitability of this course please contact Learning and Development Centre before making a booking. \nThis course meets the national minimum standards for immunisation training \n Course content will include: \n  \n\nImmunity and the different types of  vaccines and how they work\nLegal aspects of vaccination\, including delegation\, consent and patient specific directions\nChildhood vaccinations\nEpidemiology of influenza\, pneumococcal and shingles diseases.\nInfluenza\, COVID\, pneumococcal and shingles programmes for 2025.\nThe importance of the cold chain\nConsultation process and risk assessment\n\n  \nCourse Details: \nDay ONE – Full day\n1st October 2026 – 09:30 to 16:00 \nKingdom Business Centre\, Brunel Road\, Newton Abbot\, TQ12 4PB \nIn-person training day: a buffet lunch is provided for all delegates.  Please state any dietary or access needs on your booking form. \n  \nDay TWO – half day\n8th October 2026 – 09:30 to 13:00 \nVirtual training session.  Zoom meeting details will be shared with you prior to the event. \nVenue: Zoom \n  \nDay THREE – half day\n15th October 2026 – 09:30 to 13:00 \nVirtual training session.  Zoom meeting details will be shared with you prior to the event. \nVenue: Zoom \nAll delegates are required to complete the eLearning section in the handbook before the first taught session. At the end of the course there will be a final assessment. Further information will be sent out prior to the start of  the course.  Please allow at least an hour after the final teaching session to complete the online assessment.  Without the pre-learning and completed online assessment\, delegates will not be able to pass this course. \nResources will be distributed to delegates by email\, including competency documents that will enable completion of the practical requirements in practice with a mentor. \nPart of this course is being run virtually . Details of how to join the meeting will be emailed to you closer to the event. \n  \nThese are interactive teaching sessions. It is expected that delegates joining the virtual teaching session  will be in a quiet environment in which they can use a camera and a microphone to communicate with the rest of the group.  Inability to communicate with others during the sessions may lead to the course not being successfully completed.  \n  \nIf you no longer require your place on this course place cancel or transfer it so that there is availability for other delegates.  To cancel a booking please log into your Learning and Development Centre account and navigate to your Courses page. \nAll delegates must have their own booking made through the Learning and Development Centre website to join the meeting.  The name on your Zoom account should be recognisable as the name on your booking.  If we cannot identify delegates they may not be admitted to the session\, or certificates may not be issued after the event. \nIf you have any questions please contact the team: ldc.sentinel@nhs.net
URL:https://devontraininghub.co.uk/event/immunisation-foundation-for-registered-healthcare-practitioners-1st-8th-and-15th-october-2026-hosted-by-ldc
LOCATION:Kingdom Business Centre\, Brunel Road\, Newton Abbot\, TQ12 4PB
CATEGORIES:Clinical Skills Courses,Immunisation Courses
ORGANIZER;CN="Learning and Development Centre":MAILTO:ldc.sentinel@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261001T130000
DTEND;TZID=Europe/London:20261001T160000
DTSTAMP:20260504T220902
CREATED:20250819T135559Z
LAST-MODIFIED:20251030T102641Z
UID:10001691-1790859600-1790870400@devontraininghub.co.uk
SUMMARY:BodyGuard Syringe Pump Training – Classroom
DESCRIPTION:This learning event supports registered nurses & senior healthcare assistants who double-check pumps to confidently set up and manage pumps\, and understand commonly used medication that assists symptom management in palliative care. \nDesigned for:\nRegistered nurses & senior health care assistants who double-check pumps. \nLearning Objectives:\n\nTo discuss the general principles when caring for a patient with a syringe pump.\n\nTo identify and understand medications and dose ranges most commonly used in a syringe pump.\nTo increase confidence in assembling and setting up the syringe pump correctly\, discussing the common problems that arise and how to deal with them.
URL:https://devontraininghub.co.uk/event/bodyguard-syringe-pump-training-classroom/2026-10-01
LOCATION:Rowcroft Hospice\, Ella's Gardens\, Avenue Road\,\, Torquay\, TQ25LS\, United Kingdom
ORGANIZER;CN="Rowcroft Hospice Education":MAILTO:education@rowcrofthospice.org.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261002T093000
DTEND;TZID=Europe/London:20261002T130000
DTSTAMP:20260504T220902
CREATED:20260410T142337Z
LAST-MODIFIED:20260410T142337Z
UID:10001907-1790933400-1790946000@devontraininghub.co.uk
SUMMARY:Immunisation Update for Registered Healthcare Practitioners - 2nd October 2026 - Hosted by LDC
DESCRIPTION:Immunisation Update for Registered Healthcare Practitioners – 2nd October 2026\, 09:30 to 13:00\nLive Virtual Teaching Session\nwith Tricia Smith and Emma Edwards\, Specialist Immunisation Educators\n  \nThis training is for Registered Healthcare Practitioners that have already completed a Foundation Immunisations course. If you have any questions please contact our team: ldc.sentinel@nhs.net \n  \nThis session will include guidance on the core standards which will be in place for 2026. Changes to the childhood and adult immunisation programmes including the flu for 2026\, COVID and RSV programmes.  \n  \nThis course is being run as a virtual training course. Details of how to join the meeting will be emailed to you closer to the event. \n  \nIf you no longer require a place on this course please cancel your booking through your Learning and Development Centre account. \n  \nAll delegates must have their own booking made through the Learning and Development Centre website to join the meeting.  The name on your Zoom account should be recognisable as the name on your booking.  If we cannot identify delegates they may not be admitted to the session\, or certificates may not be issued after the event. \n  \nIf you have any questions please contact our team: ldc.sentinel@nhs.net
URL:https://devontraininghub.co.uk/event/immunisation-update-for-registered-healthcare-practitioners-2nd-october-2026-hosted-by-ldc
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Clinical Skills Courses,Immunisation Courses
ORGANIZER;CN="Learning and Development Centre":MAILTO:ldc.sentinel@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261002T140000
DTEND;TZID=Europe/London:20261002T170000
DTSTAMP:20260504T220902
CREATED:20260414T073728Z
LAST-MODIFIED:20260414T073728Z
UID:10001909-1790949600-1790960400@devontraininghub.co.uk
SUMMARY:Immunisation Update for Healthcare Assistants and Assistant Practitioners - 2nd October 2026 - Hosted by LDC
DESCRIPTION:Immunisation Update for Healthcare Assistants and Assistant Practitioners \n2nd October 2026 – 14:00 to 17:00 \nSuitable for Healthcare Assistants and Assistant Practitioners that have undertaken the associated Immunisation Foundation course. \nIf you have not completed a Foundation course please contact the Learning and Development Centre before making a booking.  ldc.sentinel@nhs.net \n  \nThis session will include: \n  \n\nA review of legal aspects of vaccination\, including delegation\, consent and patient specific directions\nEpidemiology of influenza\, pneumococcal and shingles diseases.\nInfluenza\, COVID\, pneumococcal and shingles programmes for 2025 and respiratory syncytial virus programmes for 2026/27.\nReview of the importance of the cold chain\nReview of the correction administration of vaccination\nReview of how to recognise anaphylaxis\n\n  \nThis course is being run as an online training course. Details of how to join the meeting will be emailed to you closer to the event. \nThis is an interactive teaching session and it is expected that delegates will be in a quiet environment in which they can use a camera and a microphone to communicate with the rest of the group.  Inability to communicate with others during the sessions may lead to the course not being successfully completed. \nAll delegates must have their own booking made through the Learning and Development Centre website to join the meeting.  The name on your Zoom account should be recognisable as the name on your booking.  If we cannot identify delegates they may not be admitted to the session\, or certificates may not be issued after the event. \nThis training is for Healthcare Assistants and Assistant Practitioners only. If you have any questions please contact us: ldc.sentinel@nhs.net
URL:https://devontraininghub.co.uk/event/immunisation-update-for-healthcare-assistants-and-assistant-practitioners-2nd-october-2026-hosted-by-ldc
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Clinical Skills Courses,Immunisation Courses
ORGANIZER;CN="Learning and Development Centre":MAILTO:ldc.sentinel@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261006T093000
DTEND;TZID=Europe/London:20261006T113000
DTSTAMP:20260504T220902
CREATED:20260115T145727Z
LAST-MODIFIED:20260407T121255Z
UID:10001787-1791279000-1791286200@devontraininghub.co.uk
SUMMARY:Inhaler Technique – 6th October 2026 – Hosted by LDC
DESCRIPTION:Inhaler Technique – 6th October 2026\, 09:30 to 11:25.\nLive Virtual Teaching Event.\nWith Specialist Respiratory Nurse Laura Rush\nSuitable for : Practice Nurses and Healthcare Assistants that see Respiratory Patients \nThis course will cover: \n  \n\nThe advantages of inhaled therapy\nThe issue of suboptimal inhaler technique and it’s impact on patients\nCommon errors\nThe types of inhaler device: pMDI\, DPI\, soft mist\nTailoring the device to the patient\nTeaching and assessing inhaler technique\nThe guidelines around inhalers and goals of pharmacological management in asthma and COPD\nReducing side effects\nThe Green agenda\n\n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \nThe event will be held online and details of how to join the event will be emailed out closer to the event date. \nIt is expected that you will attend the session virtually from a quiet location at which you will not be disturbed\, and you will have access to a microphone and camera on your device.  Every delegate must have their own device to use throughout this session.  This is a requirement for attending this interactive course. \nIf you no longer require your place on this course place cancel it so that there is availability for other delegates.  To cancel a booking please log into your Learning and Development Centre account\, go to the Centre course list and click on the orange box next to the course name. \nAll delegates must have their own booking made through the Learning and Development Centre website to join the meeting.  The name on your Zoom account should be recognisable as the name on your booking.  If we cannot identify delegates they may not be admitted to the session\, or certificates may not be issued after the event. \nIf you need any further information please contact ldc.sentinel@nhs.net
URL:https://devontraininghub.co.uk/event/inhaler-technique-6th-october-2026-hosted-by-ldc
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Clinical Skills Courses,Respiratory Courses
ORGANIZER;CN="Learning and Development Centre":MAILTO:ldc.sentinel@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261007T093000
DTEND;TZID=Europe/London:20261007T123000
DTSTAMP:20260504T220902
CREATED:20251121T171359Z
LAST-MODIFIED:20251121T171359Z
UID:10001717-1791365400-1791376200@devontraininghub.co.uk
SUMMARY:Dealing with aggressive patients - online training for GP practice staff
DESCRIPTION:Aim of the webinar:  \nThis webinar – hosted by Kernow Local Medical Committee – provides operational frontline primary care staff with the skills and understanding to safely and confidently deal with any aggressive behaviour they may experience in their roles.  It also allows time for delegates to have some personal reflection as well as peer to peer learning and support. \nKey Objectives: \n\nGreater awareness to help identify and understand conflict and potential conflict.\nIncreased understanding of how to manage conflict & difficult behaviour.\n\nCourse overview:   \nThis webinar will provide delegates with a greater awareness of conflict and how to better handle difficult and aggressive behaviour. \nAll delegates will receive: \n\nA copy of the workshop presentation\nA certificate of attendance.\n\nRegistration: \nTo register\, please email: rich@kernowlmc.co.uk
URL:https://devontraininghub.co.uk/event/dealing-with-aggressive-patients-online-training-for-gp-practice-staff-2
ORGANIZER;CN="Kernow Local Medical Committee":MAILTO:rich@kernowlmc.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261007T100000
DTEND;TZID=Europe/London:20261007T160000
DTSTAMP:20260504T220902
CREATED:20240223T125858Z
LAST-MODIFIED:20260226T082323Z
UID:10001859-1791367200-1791388800@devontraininghub.co.uk
SUMMARY:Becoming a Leader
DESCRIPTION:Aim:\nThis workshop will empower you with a solid understanding and practical application of\nthree fundamental aspects of leadership: Personal\, Team\, and Task Leadership. Through\ninteractive sessions\, you will learn to enhance your self-awareness\, develop positive\nleadership approaches\, and implement effective strategies to inspire and lead your team\nwhile continuously improving task management. Our focus on soliciting feedback\, lifelong\nlearning\, inclusivity\, and problem-solving will guide you towards becoming an exemplary\nleader who can adeptly navigate the complex landscape of healthcare. \nAt the end of this course delegates will be able to:\n– Clearly define the core requirements of Personal\, Team and Task Leadership\n– Increase their self-awareness and develop a positive approach to leadership\n– Utilise clear methods of getting the best out of their team and those around them\n– Implement working practices that will assist them in becoming a great leader \nWho should attend the workshop:\nThis workshop is particularly suited to participants who want to enhance or develop their\nleadership skills. It will suit people that are relatively new to leadership or are in need of a\nfresh perspective for their leadership role. \nLearning Outcomes:\nAt the end of the workshop\, you will have:\n– Increased their understanding the transition into management\n– Increased their understanding of their role and responsibilities as a manager\n– Increased their self-awareness\n– Explored different styles of management and be aware of their own approach\n– Understood the importance of performance management and their role in it\n– Identified the management skills needed to carry out their role effectively and had the opportunity to practice some of these skills\n– Appraised their existing management skills and have a plan for their ongoing development\n– Consider ways that the learning can be applied back at work \nWorkshop Format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover:\n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/becoming-a-leader/2026-10-07
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261007T140000
DTEND;TZID=Europe/London:20261007T160000
DTSTAMP:20260504T220902
CREATED:20240522T160815Z
LAST-MODIFIED:20260224T090508Z
UID:10001823-1791381600-1791388800@devontraininghub.co.uk
SUMMARY:HR Brief Bites 1: Having courageous (difficult) conversations with your staff
DESCRIPTION:Do you find yourself hesitating to address challenging issues with your team? Want to learn how to confidently and effectively handle difficult conversations as a line manager? \nDifficult conversations with employees are part and parcel of your role as a line manager. However\, it’s not always easy to know what to say and how to say it. As a result we often avoid having these conversations – which is never the best outcome. \nThis short workshop will help you as a line manager to: \n\nFollow good practice when conducting difficult conversations\nHave the confidence to tackle difficult issues\nMake sure the conversation is a success\, through preparation\, effectively managing the conversation and following up
URL:https://devontraininghub.co.uk/event/hr-brief-bites-1-having-courageous-difficult-conversations-with-your-staff/2026-10-07
LOCATION:Online
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261008T100000
DTEND;TZID=Europe/London:20261008T160000
DTSTAMP:20260504T220902
CREATED:20240223T155124Z
LAST-MODIFIED:20260226T081638Z
UID:10001848-1791453600-1791475200@devontraininghub.co.uk
SUMMARY:HR Skills for Line Managers
DESCRIPTION:Aim\nAll managers should have a good level of understanding of the HR skills needed for managing the employee journey and ensuring employee engagement. This course aims to equip managers with essential HR knowledge and skills. \nWho should attend the workshop:\nManagers\, team leads and staff in a supervisory role\, clinical and non-clinical. \nLearning outcomes\nAt the end of the workshop\, managers will have a solid understanding of: \n– Recruitment – the whole process from attraction\, advertising\, interviewing\, onboarding\, induction\, probation and retention. Including inclusivity and diversity.\n– Managing poor performers – including disciplinary and capability\n– Managing sickness absence\n– Engagement and talent management for a more productive workforce\n– Learning and development – how crucial it is for your workforce and organisation’s future. \nWorkshop format\nThis 1-day workshop will be a balance of tutor input\, group work and discussion. \nThe format will be informal and participative – everyone has an important contribution to make to the discussions.
URL:https://devontraininghub.co.uk/event/hr-skills-for-line-managers/2026-10-08
LOCATION:Live Virtual Course – Zoom
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261013T093000
DTEND;TZID=Europe/London:20261013T163000
DTSTAMP:20260504T220902
CREATED:20240814T091903Z
LAST-MODIFIED:20251030T103326Z
UID:10001694-1791883800-1791909000@devontraininghub.co.uk
SUMMARY:Emotive conversations at end of life
DESCRIPTION:A one-day\, intermediate level practice-based day for health care professionals wishing to enhance their existing skills in emotive type conversations with those receiving palliative and end of life care. \nLearning Objectives:\n\nTo improve your confidence and skills in communications with patients and those important to them at end of life.\nTo address common emotive conversations based on your own prior experiences.\nTo work together in small groups to practice scenarios using evidenced based strategies and models.\n\nDesigned for:\nHealth & social care professionals working at all levels. \nFacilitators:\nKerry Macnish – Rowcroft Head of Education & Catherine Hughes – Rowcroft Education Facilitator \nThose applying should have a good knowledge of fundamental and effective communication skills and have undergone prior training. This day is aimed at those working regularly and directly with people at end of life who will bring\, and work with\, examples from their practice in areas for improvements. You must complete a pre and post course questionnaire related to skills. Minimal bookings will be required to run this event.
URL:https://devontraininghub.co.uk/event/emotive-conversations-at-end-of-life/2026-10-13
LOCATION:Rowcroft Hospice\, Ella's Gardens\, Avenue Road\,\, Torquay\, TQ25LS\, United Kingdom
ORGANIZER;CN="Rowcroft Hospice Education":MAILTO:education@rowcrofthospice.org.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261015T140000
DTEND;TZID=Europe/London:20261015T170000
DTSTAMP:20260504T220902
CREATED:20260416T125143Z
LAST-MODIFIED:20260416T125143Z
UID:10001911-1792072800-1792083600@devontraininghub.co.uk
SUMMARY:Travel Health Foundation for Registered Healthcare Practitioners - 15th and 22nd October 2026 - Hosted by LDC
DESCRIPTION:Travel Health Foundation for Registered Healthcare Practitioners\n15th and 22nd October 2026 \n2-Part course presented as Live Virtual sessions.   Delegates must attend both dates to complete the course.\nHosted by Tricia Smith and Emma Edwards\nThis course is not suitable for Healthcare Assistants\, Assistant Practitioners or other non-registered healthcare professionals.  \n  \nDAY ONE – 15th October 2026 – 14:00 to 17:00 \nLive virtual training session in Zoom \n  \nDAY TWO – 22nd October 2026 – 13:00 to 17:00 \nLive virtual training session in Zoom \n  \nDelegates must attend both dates to complete the course.  There is also an online assessment to complete; please ensure sufficient time is allocated to complete this after the second live teaching session.   \nThe assessment will be required after the second teaching session.  Please allow up to an hour to complete the online assessment. \n  \nThis course will be presented virtually and registered delegates will be sent learning materials and virtual meeting details in advance of the course via email. \nThese are interactive teaching sessions and it is expected that delegates will be in a quiet environment in which they can use a camera and a microphone to communicate with the rest of the group.  Inability to communicate with others during the sessions may lead to the course not being successfully completed.  \n  \nIf you no longer require your place on this course place cancel it so that there is availability for other delegates.  To cancel or transfer a booking please log into your Learning and Development Centre account and navigate to your Courses page. \n \nAll delegates must have their own booking made through the Learning and Development Centre website to join the meeting.  The name on your Zoom account should be recognisable as the name on your booking.  If we cannot identify delegates they may not be admitted to the session\, or certificates may not be issued after the event. \n  \nIf there are any queries please contact us: ldc.sentinel@nhs.net
URL:https://devontraininghub.co.uk/event/travel-health-foundation-for-registered-healthcare-practitioners-15th-and-22nd-october-2026-hosted-by-ldc
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Clinical Skills Courses,Immunisation Courses
ORGANIZER;CN="Learning and Development Centre":MAILTO:ldc.sentinel@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261016T093000
DTEND;TZID=Europe/London:20271016T130000
DTSTAMP:20260504T220902
CREATED:20260416T125459Z
LAST-MODIFIED:20260416T125459Z
UID:10001912-1792143000-1823691600@devontraininghub.co.uk
SUMMARY:Immunisation Update for Registered Healthcare Practitioners - 16th October 2026 - Hosted by LDC
DESCRIPTION:Immunisation Update for Registered Healthcare Practitioners\n16th October 2025 – 09:30 to 13:00 \nLive Virtual Teaching Session\nwith Tricia Smith and Emma Edwards.\n  \nThis training is for Registered Healthcare Practitioners that have already completed a Foundation Immunisations course. If you have any questions please contact our team: ldc.sentinel@nhs.net \n  \nThis session will include guidance on the core standards which will be in place for 2026. Changes to the childhood and adult immunisation programmes including the flu for 2026\, COVID and RSV programmes.  \n  \nThis course is being run as a virtual training course. Details of how to join the meeting will be emailed to you closer to the event. \n  \nIf you no longer require a place on this course please cancel or transfer your booking through your Learning and Development Centre account. \n  \nAll delegates must have their own booking made through the Learning and Development Centre website to join the meeting.  The name on your Zoom account should be recognisable as the name on your booking.  If we cannot identify delegates they may not be admitted to the session\, or certificates may not be issued after the event. \n  \nIf you have any questions please contact our team: ldc.sentinel@nhs.net
URL:https://devontraininghub.co.uk/event/immunisation-update-for-registered-healthcare-practitioners-16th-october-2026-hosted-by-ldc
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Clinical Skills Courses,Immunisation Courses
ORGANIZER;CN="Learning and Development Centre":MAILTO:ldc.sentinel@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261016T140000
DTEND;TZID=Europe/London:20261016T170000
DTSTAMP:20260504T220902
CREATED:20260420T111702Z
LAST-MODIFIED:20260420T111702Z
UID:10001913-1792159200-1792170000@devontraininghub.co.uk
SUMMARY:Travel Health Update for Registered Healthcare Practitioners  - 16th October 2026 - Hosted by LDC
DESCRIPTION:Travel Health Update for Registered Healthcare Practitioners \n16th October 2026 – 14:00 to 17:00 \nWith Specialist Immunisation Educators Tricia Smith and Emma Edwards. \n  \nA comprehensive Travel Health Update for Registered Healthcare Practitioners that have previously completed the Travel Immunisations or Travel Health Foundation course.  Please contact us if you are not sure about the suitability of this course. \n  \nTricia Smith and Emma Edwards will guide delegates through the immunisations and health advice applicable for travel throughout the world\, including any changes to vaccines and introducing new products where required. \nThese are interactive teaching sessions and it is expected that delegates will be in a quiet environment in which they can use a camera and a microphone to communicate with the rest of the group.  Inability to communicate with others during the sessions may lead to the course not being successfully completed. \n  \nThe course will be presented live online via Zoom. Learning and Development Centre will send the meeting information to all delegates in the week prior to the course starting. \nIf you no longer require your place on this course place cancel it so that there is availability for other delegates.  To cancel a booking please log into your Learning and Development Centre account\, go to the Centre course list and click on the orange box next to the course name. \nAll delegates must have their own booking made through the Learning and Development Centre website to join the meeting.  The name on your Zoom account should be recognisable as the name on your booking.  If we cannot identify delegates they may not be admitted to the session\, or certificates may not be issued after the event. \nIf there are any queries please contact us! ldc.sentinel@nhs.net
URL:https://devontraininghub.co.uk/event/travel-health-update-for-registered-healthcare-practitioners-16th-october-2026-hosted-by-ldc
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Clinical Skills Courses,Immunisation Courses
ORGANIZER;CN="Learning and Development Centre":MAILTO:ldc.sentinel@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261020T084500
DTEND;TZID=Europe/London:20261020T164500
DTSTAMP:20260504T220902
CREATED:20250115T142325Z
LAST-MODIFIED:20250819T112533Z
UID:10001594-1792485900-1792514700@devontraininghub.co.uk
SUMMARY:Advanced Level Communication Skills in Palliative and End of Life Care – two day classroom course
DESCRIPTION:For experienced clinicians Band 6 or above or equivalent\, wishing to explore communication challenges when supporting people with life limiting illness and approaching death. This nationally benchmarked two day course will prepare you to practice and develop ways of handling situations you find most difficult\, e.g. breaking bad news\, responding to anger and uncertainty. The small class size and expert facilitation assures high quality learning and support.
URL:https://devontraininghub.co.uk/event/advanced-level-communication-skills-in-palliative-and-end-of-life-care-two-day-course/2026-10-20
LOCATION:Rowcroft Hospice\, Ella's Gardens\, Avenue Road\,\, Torquay\, TQ25LS\, United Kingdom
ORGANIZER;CN="Rowcroft Hospice Education":MAILTO:education@rowcrofthospice.org.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261021T093000
DTEND;TZID=Europe/London:20261021T123000
DTSTAMP:20260504T220902
CREATED:20251121T171829Z
LAST-MODIFIED:20251121T171830Z
UID:10001718-1792575000-1792585800@devontraininghub.co.uk
SUMMARY:Coding - online training for GP practice staff
DESCRIPTION:Aim of the Course: This webinar – hosted by Kernow Local Medical Committee – will give delegates a background of the history of clinical coding along with a clear understanding of SNOMED CT and what Practices need to do to ensure their templates\, protocols\, searches\, and audits are future proof. Accurate clinical coding is central to GP Practices’ provision of safe\, high quality patient care\, as well as being a key component in its successful financial performance. Therefore\, it is an everyday imperative that team members involved in coding have a current practical understanding of operational best practice This workshop will increase delegates’ coding skills\, build confidence\, and help to eliminate the most common coding errors. \nObjectives:  This course is designed to enable delegates to: \n\nLearn about the history of clinical coding and its future.\nDevelop an understanding of how to code effectively in clinical records.\nUnderstand the importance of a coding policy.\nGain a better understanding of how coding affects QOF.\n\nAgenda: \n\nThe history and development of clinical coding.\nThe reasons behind clinical coding.\nHow Snomed CT works.\nSearching using a clinical browser.\nCoding – how it’s done.\nHousekeeping/Problem management.\nDevelopment of a coding policy.\nCoding and QOF.\n\nOverview:   \nThis webinar will look at what we mean by coding – its significance and purpose in primary care. A suggested coding protocol will be explored during the session\, enabling best practice to be achieved. The session will also look at how to ensure coding is accurate and relevant creating data fit for sharing. The webinar will help to raise awareness of the importance of coding\, particularly in terms of QOF and therefore financial management. \nDelegates will be given: \n\nA suggested coding protocol template.\nCertificate of attendance.\nCopy of the workshop presentation.\n\nRegistration \nTo register\, please email: rich@kernowlmc.co.uk
URL:https://devontraininghub.co.uk/event/coding-online-training-for-gp-practice-staff-3
ORGANIZER;CN="Kernow Local Medical Committee":MAILTO:rich@kernowlmc.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261027T100000
DTEND;TZID=Europe/London:20261027T120000
DTSTAMP:20260504T220902
CREATED:20240522T155904Z
LAST-MODIFIED:20260224T091557Z
UID:10001841-1793095200-1793102400@devontraininghub.co.uk
SUMMARY:HR Brief Bites 5: Managing absence: from informal steps to dismissal
DESCRIPTION:Do you feel equipped and confident to manage workplace absence? \nThis is a practical session that gives participants the confidence to deal with absence management; helping reduce absence in the workplace and increase productivity.  It delivers practical advice and guidance on managing short- and long-term absence through to medical capability\, dismissal and the law. \nThis short workshop will help you as a line manager to: \n\nKnow the legal and contractual issues around absence management\nHave the confidence to tackle short- and long-term sickness absence\nKnow how to have effective absence management conversations
URL:https://devontraininghub.co.uk/event/hr-brief-bites-5-managing-absence-from-informal-steps-to-dismissal/2026-10-27
LOCATION:Online
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261028T093000
DTEND;TZID=Europe/London:20261028T163000
DTSTAMP:20260504T220902
CREATED:20251204T153038Z
LAST-MODIFIED:20251204T153111Z
UID:10001747-1793179800-1793205000@devontraininghub.co.uk
SUMMARY:Virtual Induction Programme A one-day introduction to General Practice
DESCRIPTION:Who is it for? \nAll staff new to General Practice – whether clinical or non-clinical\, with or without previous NHS experience. \n  \nWhy enrol? \nFast-track your team’s onboarding with a comprehensive\, consistent\, Induction aligned with CQC expectations.  Our virtual programme equips new starters with the essential knowledge and context to thrive in primary care and PCN’s from day one. \n  \nWhat is included: \n\nUnderstanding General Practice\n\nThe history of the NHS & the evolution of GP Practice\nHow GP Practices fit into the wider health system\n\n\nPrimary Care Networks & ARRS roles\n\nTeam Structure\, shared services\, and collaboration\n\n\nKey Stakeholders & Influencers\n\nWho we work with and how they shape care delivery\n\n\nGP Practice Finance & Regulation\n\nHow practices are funded\, monitored and supported\n\n\nCompliance essentials\nGDPR\, confidentiality\, safeguarding\, QOF\, IIF\nWorking in the NHS\n\nStaff benefits\, mandatory training\, health & Safety\, EDI & sexual safety\n\n\nWellbeing & resilience\n\nTools & tips to stay well in a busy working environment\n\n\nAbout Devon Training Hub\n\nHow we support your development & career growth\n\n\nReflective Practice\n\nEmbedding learning to support long-term success\n\n\n\nSign up here
URL:https://devontraininghub.co.uk/event/virtual-induction-programme-a-one-day-introduction-to-general-practice-7
LOCATION:Live virtual Course- Teams
ORGANIZER;CN="Devon Training Hub":MAILTO:devon.traininghub@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261030T100000
DTEND;TZID=Europe/London:20261030T120000
DTSTAMP:20260504T220902
CREATED:20240522T154536Z
LAST-MODIFIED:20260224T090243Z
UID:10001819-1793354400-1793361600@devontraininghub.co.uk
SUMMARY:HR Brief Bites 3: Understanding\, managing and calculating annual leave entitlements
DESCRIPTION:Want to accurately calculate annual leave for different types of staff\, including part-time and casual workers? \nIn this workshop we delve into the intricacies of managing annual leave within the framework of employment law. This workshop is an invaluable opportunity for you to gain the expertise needed to manage these aspects confidently and effectively\, ensuring compliance and fairness in your team. \nThis short workshop will help you as a line manager to: \n-Understand employment law that relates to annual leave\n-Know how annual leave entitlement relates to other leave such as sickness and maternity leave\n-Calculate annual leave for part-time\, part year and casual staff\n-Calculate bank holiday entitlements
URL:https://devontraininghub.co.uk/event/hr-brief-bites-3-understanding-managing-and-calculating-annual-leave-entitlements/2026-10-30
LOCATION:Online
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261103T100000
DTEND;TZID=Europe/London:20261104T160000
DTSTAMP:20260504T220902
CREATED:20240223T124337Z
LAST-MODIFIED:20260226T082043Z
UID:10001854-1793700000-1793808000@devontraininghub.co.uk
SUMMARY:Managing for the First Time
DESCRIPTION:Aim:\nThis two-day course is aimed at anyone who has recently taken up their first management position. It provides a blend of theory and practice\, explores the transition into a management role\, addresses the shift in relationships for people who have been promoted from within their own teams and creates an opportunity to share experiences\, ideas\, and approaches with others in a similar position. \nWho should attend the workshop: \nAll new line managers and supervisors or experienced line managers who would like a refresher. \nLearning Outcomes:\nAt the end of the workshop\, you will have:\n– Increased their understanding the transition into management\n– Increased their understanding of their role and responsibilities as a manager\n– Increased their self-awareness\n– Explored different styles of management and be aware of their own approach\n– Understood the importance of performance management and their role in it\n– Identified the management skills needed to carry out their role effectively and had the opportunity to practice some of these skills\n– Appraised their existing management skills and have a plan for their ongoing development\n– Consider ways that the learning can be applied back at work \nWorkshop Format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover:\n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/managing-for-the-first-time/2026-11-03
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261104T093000
DTEND;TZID=Europe/London:20261104T130000
DTSTAMP:20260504T220902
CREATED:20251121T172330Z
LAST-MODIFIED:20251121T172330Z
UID:10001719-1793784600-1793797200@devontraininghub.co.uk
SUMMARY:Introduction to leadership - online training for GP practice staff
DESCRIPTION:Aim of the Course \nThis webinar – hosted by Kernow Local Medical Committee – will help delegates to understand the role of a supervisor\, the responsibilities and the skills required to be effective in supporting a team to achieve the organisation’s goals. \nKey Objectives: \n\nUnderstand the role of the Supervisor\, where it fits in the organisation and how it differs from being a manager.\nHow to use your skills to avoid mistakes and become an effective Supervisor long term.\nDiscover strategies to manage your own workload and wellbeing whilst supporting others.\n\nAgenda: \n\nROLE OF A SUPERVISOR\n\nMain responsibilities\nBasic skills\nDifference between a Supervisor and a Manager\nSetting & Maintaining work performance standards\n\n\nLEADING THE TEAM\n\nLeadership Pipeline\nCommon mistakes to avoid\nWhat do the most successful supervisors do differently?\nBecome a more effective Supervisor long term\n\n\nORGANISATION\n\nTime/workload & personal organisation\nThe art of delegation\nHow to become an email Ninja\nPersonal wellbeing\nCelebrate success\n\n\n\nWebinar overview: This webinar allows delegates to get a feel for what is expected of a supervisor and what skills they need to develop to be successful in the role. We discuss the pitfalls and how to avoid them\, especially if promoted from within the team. Delegates will explore how to set and maintain work performance standards and look at strategies to manage their own workload as well as that of the team they are supporting. Rounding off with a section on how to look after their own wellbeing and celebrate successes. \nDelegates will receive a certificate of attendance and a copy of the presentation. \nRegistration \nTo register\, please email: rich@kernowlmc.co.uk
URL:https://devontraininghub.co.uk/event/introduction-to-leadership-online-training-for-gp-practice-staff-2
ORGANIZER;CN="Kernow Local Medical Committee":MAILTO:rich@kernowlmc.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261106T100000
DTEND;TZID=Europe/London:20261106T120000
DTSTAMP:20260504T220902
CREATED:20240522T161011Z
LAST-MODIFIED:20260224T085936Z
UID:10001815-1793959200-1793966400@devontraininghub.co.uk
SUMMARY:HR Brief Bites 2: Managing probationary periods effectively
DESCRIPTION:Looking to manage probation periods more effectively? \nAs a line manager\, you play a key role in the success of a new employee’s probationary period. This workshop is designed to equip you with the necessary skills and knowledge to effectively manage this critical phase. You’ll learn strategies for setting clear objectives\, providing constructive feedback\, and making well-informed decisions about a new hire’s future in your team. The aim is to ensure a smooth transition for both the new employee and your existing team\, ultimately contributing to the overall success of your practice. \nThis short workshop will help you as a line manager to: \n\nSet clear expectations and objectives\nUnderstand the legal aspects of probationary periods and\nlearn how to evaluate performance effectively to make decisions about confirmation\, extension\, or termination of employment
URL:https://devontraininghub.co.uk/event/hr-brief-bites-2-managing-probationary-periods-effectively/2026-11-06
LOCATION:Online
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261110T100000
DTEND;TZID=Europe/London:20261110T130000
DTSTAMP:20260504T220902
CREATED:20241216T120836Z
LAST-MODIFIED:20260226T083706Z
UID:10001864-1794304800-1794315600@devontraininghub.co.uk
SUMMARY:Managing Challenging Staffing Situations
DESCRIPTION:Aim\nThe aim of this workshop is to equip managers with the knowledge\, skills and strategies to effectively manage some of the more common challenging staffing situations that line managers encounter. During the workshop we will consider employees who are not performing in their role; employees with high levels of short-term absence; employees who are disruptive and employees who display a negative attitude. \nWho should attend the workshop\n\nTeam leaders\, line managers and supervisors\n\nLearning outcomes\nDuring the workshop we will cover: \n\nWhy we need to manage challenging situations\nHow to give effective feedback – a model that can be applied in any situation\nHow to identify an employee not performing in their role\nHow to start an informal performance management\nprocess\, using a Performance Improvement Plan\nHow to effectively manage employees with high levels of short-term absence\nWhat you can and cannot do as an employer\nManaging employees who are disruptive and display a negative attitude\nUnderstanding motivations\nApplying a ‘firm but fair’ management style\n\nWorkshop format\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover: \n\nManagement theory and research input from the trainer\nLearning from our shared experiences\nSmall group work to discuss and share ideas\n\nZoom joining instructions will be sent as part of the meeting invitations unless the organisation prefers to use its own video conferencing facility.  Copies of the slides will be sent out after each workshop. \nThis workshop can also be run in-house please email info@generalpracticetraining.co.uk and we will be pleased to chat to you.
URL:https://devontraininghub.co.uk/event/managing-challenging-staffing-situations/2026-11-10
LOCATION:Online
CATEGORIES:Leadership / Management Course
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261111T100000
DTEND;TZID=Europe/London:20261111T130000
DTSTAMP:20260504T220902
CREATED:20240205T095530Z
LAST-MODIFIED:20260226T082938Z
UID:10001870-1794391200-1794402000@devontraininghub.co.uk
SUMMARY:Pain Free Appraisals
DESCRIPTION:Aim\nThe dreaded appraisal reviews are coming around again! Let’s take the fear and hard work away and make all appraisals a positive and developmental experience. \nThe aims of this workshop are therefore: \n\nTo help delegates plan for and hold a positive performance review\, ensuring performance is raised to new levels\nTo give delegates the knowledge and confidence needed to raise the performance of their underperforming staff\n\nWho should attend the workshop\n\nManagers. team leads and other staff in a supervisory role\n\nLearning outcomes\nBy the end of the workshop\, participants will have a better understanding of: \n\nThe purpose of the appraisal process\nHow to plan a good performance review\nThe skills needed to hold a positive performance review\nFeedback and coaching techniques to improve performance\n\nThey will also have practised the essential skills and techniques covered. \nWorkshop format\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover: \n\nManagement theory and research input from the trainer\nLearning from our shared experiences\nSmall group work to discuss and share ideas\n\nThis workshop can be run in-house. Please email info@generalpracticetraining.co.uk and we will be pleased to chat to you. \nIf working online\, all participants will need access to a laptop or PC. Zoom joining instructions will be sent as part of the meeting invitations unless the organisation prefers to use its own video conferencing facility.
URL:https://devontraininghub.co.uk/event/pain-free-appraisals/2026-11-11
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261112T100000
DTEND;TZID=Europe/London:20261112T130000
DTSTAMP:20260504T220902
CREATED:20240515T132757Z
LAST-MODIFIED:20260226T083249Z
UID:10001875-1794477600-1794488400@devontraininghub.co.uk
SUMMARY:Giving Great Customer Care over the Phone
DESCRIPTION:Aim\nThe aim of this course is to refresh your telephone skills to ensure that you represent your organisation with professionalism. \nThe workshop helps you brush up on your telephone answering skills. If you have ever wished you could think of the right words quickly and professionally whilst on the telephone\, this course is for you. \nYou will also learn how positive language will help you to feel and sound more confident in the future. \nWho should attend the workshop\nAll staff \nLearning outcomes\nBy the end of the workshop participants will know more about: \n\nHow to create a professional impression on the phone\nBeing clear and concise and getting the message across\nTaking control of the call\, and taking responsibility
URL:https://devontraininghub.co.uk/event/giving-great-customer-care-over-the-phone/2026-11-12
LOCATION:Online
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261118T093000
DTEND;TZID=Europe/London:20261118T123000
DTSTAMP:20260504T220902
CREATED:20251121T173359Z
LAST-MODIFIED:20251121T173359Z
UID:10001720-1794994200-1795005000@devontraininghub.co.uk
SUMMARY:Telephone Techniques - online training for GP practice staff
DESCRIPTION:Aim of the webinar: A key part of the Reception role in General Practice is receiving and making telephone calls. The aim of this webinar – hosted by Kernow Local Medical Committee – is to provide practical call handling training teaching delegates techniques and skills to confidently answer calls and constructively respond to enquiries ensuring information received and given is complete and correct.  The course will also look at what to do when a caller becomes angry or aggressive. \nKey Objectives:   \n\nAnswer and make telephone calls in a professional manner.\nLearn techniques to efficiently respond to queries ensuring information received and given is complete and correct.\nBuild up a rapport with the caller and satisfy their needs quickly.\nHandle concerns with empathy and understanding.\nDealing with angry or aggressive callers.\n\n\n\n\nCourse Overview: \n·         The Importance of Professional telephone skills. \no   Importance of professional telephone techniques to the practice \no   Benefits of professional telephone etiquette \n·         Telephone communication challenges \no   Challenges of telephone communication \no   Role of non-verbal communication \no   Building rapport and gathering information \n·         Answering the telephone \no   Telephone guidelines when handling a call \no   The verbal handshake \no   Putting callers on hold & transferring calls \n·         Communication Skills to handle enquiries \no   Effective listening techniques \no   Questioning techniques \no   Recording information \no   Using positive language and taking ownership \no   Closing the call \n·         Communicating with customers with different communication styles  \no   Recognising different communication challenges \no   Main characteristics of communication styles \no   Recognising your own communication preferences \no   Adjusting to other styles of communication \n·         When the call goes wrong! \no   Handling emotional responses \no   Responding to the complainant \no   Escalating the complaint \no   Handling the angry/aggressive caller \nRegistration: \nTo register\, please email: rich@kernowlmc.co.uk 
URL:https://devontraininghub.co.uk/event/telephone-techniques-online-training-for-gp-practice-staff
ORGANIZER;CN="Kernow Local Medical Committee":MAILTO:rich@kernowlmc.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261124T090000
DTEND;TZID=Europe/London:20261124T170000
DTSTAMP:20260504T220902
CREATED:20260424T144828Z
LAST-MODIFIED:20260424T145627Z
UID:10001917-1795510800-1795539600@devontraininghub.co.uk
SUMMARY:Cornwall Partnership Preparation Programme 2026
DESCRIPTION:This two-day face-to-face course on Tuesday 24th November and Tuesday 1st December 2026 will deliver core concepts important to GP partnership and is suitable for anyone in primary care who has recently become a partner or is considering partnership in the future. There will also be the opportunity to network with colleagues from across Devon and Cornwall\, with workshop style sessions delivered by experienced facilitators. \nSign-up form: Partnership Preparation Programme 2026 \nFlyer:  https://canva.link/vgrjb82zurqy9wo
URL:https://devontraininghub.co.uk/event/cornwall-partnership-preparation-programme-2026/2026-11-24
LOCATION:Victoria Conference Centre\, Station Approach\, Victoria\, St Austell\, PL268LG
ORGANIZER;CN="Cornwall Training Hub":MAILTO:Kernowhealthcic.enquiries@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261124T093000
DTEND;TZID=Europe/London:20261124T130000
DTSTAMP:20260504T220902
CREATED:20240223T125240Z
LAST-MODIFIED:20260226T083554Z
UID:10001881-1795512600-1795525200@devontraininghub.co.uk
SUMMARY:Patients behaving badly – how to manage them effectively
DESCRIPTION:Aim:\nEver replayed that conversation and wished you had handled it better? This workshop will look at practical techniques to help you achieve successful and positive outcomes with those difficult people and/or situations. Techniques learned are immediately applicable to your workplace. \nThis course shows participants how to achieve the win-win situation with their most challenging patients. \nWho should attend the workshop:\nAll non-clinical staff \nLearning outcomes:\nBy the end of the workshop participants will: \n– Understand why people may be difficult\n– Be able to recognise and diffuse a situation before it starts\n– Know how to choose when to be assertive\n– Have more confidence when dealing with difficult people\n– Have discussed situations you may face and how to deal with them in the future\n– Have practised behaviours language to be used\n– Know when to deal with the situation yourself\n– Know when to pass the difficult situation on \nWorkshop format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover: \n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/patients-behaving-badly-how-to-manage-them-effectively/2026-11-24
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261201T090000
DTEND;TZID=Europe/London:20261201T170000
DTSTAMP:20260504T220902
CREATED:20260424T144828Z
LAST-MODIFIED:20260424T145627Z
UID:10001918-1796115600-1796144400@devontraininghub.co.uk
SUMMARY:Cornwall Partnership Preparation Programme 2026
DESCRIPTION:This two-day face-to-face course on Tuesday 24th November and Tuesday 1st December 2026 will deliver core concepts important to GP partnership and is suitable for anyone in primary care who has recently become a partner or is considering partnership in the future. There will also be the opportunity to network with colleagues from across Devon and Cornwall\, with workshop style sessions delivered by experienced facilitators. \nSign-up form: Partnership Preparation Programme 2026 \nFlyer:  https://canva.link/vgrjb82zurqy9wo
URL:https://devontraininghub.co.uk/event/cornwall-partnership-preparation-programme-2026/2026-12-01
LOCATION:Victoria Conference Centre\, Station Approach\, Victoria\, St Austell\, PL268LG
ORGANIZER;CN="Cornwall Training Hub":MAILTO:Kernowhealthcic.enquiries@nhs.net
END:VEVENT
END:VCALENDAR