BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//Devon Training Hub - ECPv6.15.20//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:Devon Training Hub
X-ORIGINAL-URL:https://devontraininghub.co.uk
X-WR-CALDESC:Events for Devon Training Hub
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:Europe/London
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20230326T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20231029T010000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20240331T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20241027T010000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20250330T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20251026T010000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20260329T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20261025T010000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250226T093000
DTEND;TZID=Europe/London:20250226T123000
DTSTAMP:20260507T202933
CREATED:20250119T183528Z
LAST-MODIFIED:20250119T185930Z
UID:10001310-1740562200-1740573000@devontraininghub.co.uk
SUMMARY:Dealing with aggressive patients
DESCRIPTION:This online workshop – run by Kernow Local Medical Committee – provides operational frontline primary care staff with the skills and understanding to safely and confidently deal with any aggressive behaviour they may experience in their roles. More information about the course is available here. \nTo register for the course\, email: rich@kernowlmc.co.uk
URL:https://devontraininghub.co.uk/event/dealing-with-aggressive-patients
CATEGORIES:Administration Courses
ORGANIZER;CN="Kernow Local Medical Committee":MAILTO:rich@kernowlmc.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250212T100000
DTEND;TZID=Europe/London:20250213T160000
DTSTAMP:20260507T202933
CREATED:20240223T124337Z
LAST-MODIFIED:20260226T082043Z
UID:10001253-1739354400-1739462400@devontraininghub.co.uk
SUMMARY:Managing for the First Time
DESCRIPTION:Aim:\nThis two-day course is aimed at anyone who has recently taken up their first management position. It provides a blend of theory and practice\, explores the transition into a management role\, addresses the shift in relationships for people who have been promoted from within their own teams and creates an opportunity to share experiences\, ideas\, and approaches with others in a similar position. \nWho should attend the workshop: \nAll new line managers and supervisors or experienced line managers who would like a refresher. \nLearning Outcomes:\nAt the end of the workshop\, you will have:\n– Increased their understanding the transition into management\n– Increased their understanding of their role and responsibilities as a manager\n– Increased their self-awareness\n– Explored different styles of management and be aware of their own approach\n– Understood the importance of performance management and their role in it\n– Identified the management skills needed to carry out their role effectively and had the opportunity to practice some of these skills\n– Appraised their existing management skills and have a plan for their ongoing development\n– Consider ways that the learning can be applied back at work \nWorkshop Format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover:\n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/managing-for-the-first-time/2025-02-12
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250211T093000
DTEND;TZID=Europe/London:20250211T130000
DTSTAMP:20260507T202933
CREATED:20240910T083551Z
LAST-MODIFIED:20240910T144425Z
UID:10001122-1739266200-1739278800@devontraininghub.co.uk
SUMMARY:Team Building and Team Leader Skills – 11th and 12th February 2025 – Hosted by LDC
DESCRIPTION:Team Building and Team Leader Skills – 11th and 12th February 2025.\n09:30 to 13:00 on both training days.  Delegates need to attend both sessions to complete the course.\nWith Alan Molineaux\, NHS Educator and Speaker.\nSuitable for: Practice Managers\, Team Managers\, Clinical Managers\, Senior Administrators and Team Leaders \nCourse Content: \n  \n\n\nUnderstanding Teams Dynamics\nNegotiation Skills\nManaging Difficult People\nSelf-Awareness\nProcess Mapping\nUnderstanding Hierarchies\nHow to manage GPs\nQuantitative and Qualitative Measurement\n\n  \nBy the end of the course delegates will have a full understanding of how teams develop\, effective team leadership and how to continue developing both the team they lead and their own leadership skills. \nIf you are not able to attend this session please cancel your place in advance via your Learning and Development Centre account so that a place can be made available for another delegate. \n\nIt is expected that you will attend the session virtually from a quiet location at which you will not be disturbed\, and you will have access to a microphone and camera on your device.  Every delegate must have their own device to use throughout this session.  This is a requirement for attending this interactive course.  \n  \nIf you have any queries please contact ldc.sentinel@nhs.net
URL:https://devontraininghub.co.uk/event/team-building-and-team-leader-skills-11th-and-12th-february-2025-hosted-by-ldc
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses,Clinical Skills Courses,Leadership / Management Course
ORGANIZER;CN="Learning and Development Centre":MAILTO:ldc.sentinel@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250205T100000
DTEND;TZID=Europe/London:20250205T130000
DTSTAMP:20260507T202933
CREATED:20240205T095530Z
LAST-MODIFIED:20260226T082938Z
UID:10000931-1738749600-1738760400@devontraininghub.co.uk
SUMMARY:Pain Free Appraisals
DESCRIPTION:Aim\nThe dreaded appraisal reviews are coming around again! Let’s take the fear and hard work away and make all appraisals a positive and developmental experience. \nThe aims of this workshop are therefore: \n\nTo help delegates plan for and hold a positive performance review\, ensuring performance is raised to new levels\nTo give delegates the knowledge and confidence needed to raise the performance of their underperforming staff\n\nWho should attend the workshop\n\nManagers. team leads and other staff in a supervisory role\n\nLearning outcomes\nBy the end of the workshop\, participants will have a better understanding of: \n\nThe purpose of the appraisal process\nHow to plan a good performance review\nThe skills needed to hold a positive performance review\nFeedback and coaching techniques to improve performance\n\nThey will also have practised the essential skills and techniques covered. \nWorkshop format\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover: \n\nManagement theory and research input from the trainer\nLearning from our shared experiences\nSmall group work to discuss and share ideas\n\nThis workshop can be run in-house. Please email info@generalpracticetraining.co.uk and we will be pleased to chat to you. \nIf working online\, all participants will need access to a laptop or PC. Zoom joining instructions will be sent as part of the meeting invitations unless the organisation prefers to use its own video conferencing facility.
URL:https://devontraininghub.co.uk/event/pain-free-appraisals/2025-02-05
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250204T093000
DTEND;TZID=Europe/London:20250204T130000
DTSTAMP:20260507T202933
CREATED:20240223T125240Z
LAST-MODIFIED:20260226T083554Z
UID:10001013-1738661400-1738674000@devontraininghub.co.uk
SUMMARY:Patients behaving badly – how to manage them effectively
DESCRIPTION:Aim:\nEver replayed that conversation and wished you had handled it better? This workshop will look at practical techniques to help you achieve successful and positive outcomes with those difficult people and/or situations. Techniques learned are immediately applicable to your workplace. \nThis course shows participants how to achieve the win-win situation with their most challenging patients. \nWho should attend the workshop:\nAll non-clinical staff \nLearning outcomes:\nBy the end of the workshop participants will: \n– Understand why people may be difficult\n– Be able to recognise and diffuse a situation before it starts\n– Know how to choose when to be assertive\n– Have more confidence when dealing with difficult people\n– Have discussed situations you may face and how to deal with them in the future\n– Have practised behaviours language to be used\n– Know when to deal with the situation yourself\n– Know when to pass the difficult situation on \nWorkshop format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover: \n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/patients-behaving-badly-how-to-manage-them-effectively/2025-02-04
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250122T100000
DTEND;TZID=Europe/London:20250123T160000
DTSTAMP:20260507T202933
CREATED:20240223T124337Z
LAST-MODIFIED:20260226T082043Z
UID:10001252-1737540000-1737648000@devontraininghub.co.uk
SUMMARY:Managing for the First Time
DESCRIPTION:Aim:\nThis two-day course is aimed at anyone who has recently taken up their first management position. It provides a blend of theory and practice\, explores the transition into a management role\, addresses the shift in relationships for people who have been promoted from within their own teams and creates an opportunity to share experiences\, ideas\, and approaches with others in a similar position. \nWho should attend the workshop: \nAll new line managers and supervisors or experienced line managers who would like a refresher. \nLearning Outcomes:\nAt the end of the workshop\, you will have:\n– Increased their understanding the transition into management\n– Increased their understanding of their role and responsibilities as a manager\n– Increased their self-awareness\n– Explored different styles of management and be aware of their own approach\n– Understood the importance of performance management and their role in it\n– Identified the management skills needed to carry out their role effectively and had the opportunity to practice some of these skills\n– Appraised their existing management skills and have a plan for their ongoing development\n– Consider ways that the learning can be applied back at work \nWorkshop Format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover:\n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/managing-for-the-first-time/2025-01-22
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250122T093000
DTEND;TZID=Europe/London:20250122T120000
DTSTAMP:20260507T202933
CREATED:20240910T082813Z
LAST-MODIFIED:20240910T144332Z
UID:10001120-1737538200-1737547200@devontraininghub.co.uk
SUMMARY:Leadership for Clinicians – 22nd January 2025 – Hosted by LDC
DESCRIPTION:Leadership for Clinicians – 22nd January 2025\, 09:30 – 12:00.\nWith Alan Molineaux\, NHS Educator and Speaker.\nSuitable for: Practice Managers\, Team Managers\, Clinical Managers\, Senior Administrators and Team Leaders \nCourse Content: \n  \n\n·       Negotiation Skills\n·       Managing Difficult People\n·       Mindfulness\n·       Self-Awareness and the Learning Process\n·       Process Mapping\n·       Mental Health Awareness\n·       How to manage GPs\n        Quantitative and Qualitative Measurement\n\n  \n  \n  \nDelegates will become aware of the necessary tools and knowledge to support their teams to be able to adopt changes and ensure minimal disruption to organisational operations. The NHS in general\, and Primary Care in particular\, experiences continuous change. When staff are under pressure it is vital that leaders understand how to approach the difficulties faced. \nIf you are not able to attend this session please cancel your place in advance via your Learning and Development Centre account so that a place can be made available for another delegate. \n\nIt is expected that you will attend the session virtually from a quiet location at which you will not be disturbed\, and you will have access to a microphone and camera on your device.  Every delegate must have their own device to use throughout this session.  This is a requirement for attending this interactive course.  \n  \nIf you have any queries please contact ldc.sentinel@nhs.net
URL:https://devontraininghub.co.uk/event/leadership-for-clinicians-22nd-january-2025-hosted-by-ldc
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses,Clinical Skills Courses,Leadership / Management Course
ORGANIZER;CN="Learning and Development Centre":MAILTO:ldc.sentinel@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250109T100000
DTEND;TZID=Europe/London:20250109T130000
DTSTAMP:20260507T202933
CREATED:20240205T095530Z
LAST-MODIFIED:20260226T082938Z
UID:10000930-1736416800-1736427600@devontraininghub.co.uk
SUMMARY:Pain Free Appraisals
DESCRIPTION:Aim\nThe dreaded appraisal reviews are coming around again! Let’s take the fear and hard work away and make all appraisals a positive and developmental experience. \nThe aims of this workshop are therefore: \n\nTo help delegates plan for and hold a positive performance review\, ensuring performance is raised to new levels\nTo give delegates the knowledge and confidence needed to raise the performance of their underperforming staff\n\nWho should attend the workshop\n\nManagers. team leads and other staff in a supervisory role\n\nLearning outcomes\nBy the end of the workshop\, participants will have a better understanding of: \n\nThe purpose of the appraisal process\nHow to plan a good performance review\nThe skills needed to hold a positive performance review\nFeedback and coaching techniques to improve performance\n\nThey will also have practised the essential skills and techniques covered. \nWorkshop format\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover: \n\nManagement theory and research input from the trainer\nLearning from our shared experiences\nSmall group work to discuss and share ideas\n\nThis workshop can be run in-house. Please email info@generalpracticetraining.co.uk and we will be pleased to chat to you. \nIf working online\, all participants will need access to a laptop or PC. Zoom joining instructions will be sent as part of the meeting invitations unless the organisation prefers to use its own video conferencing facility.
URL:https://devontraininghub.co.uk/event/pain-free-appraisals/2025-01-09
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241203T093000
DTEND;TZID=Europe/London:20241203T130000
DTSTAMP:20260507T202933
CREATED:20240223T125240Z
LAST-MODIFIED:20260226T083554Z
UID:10000947-1733218200-1733230800@devontraininghub.co.uk
SUMMARY:Patients behaving badly – how to manage them effectively
DESCRIPTION:Aim:\nEver replayed that conversation and wished you had handled it better? This workshop will look at practical techniques to help you achieve successful and positive outcomes with those difficult people and/or situations. Techniques learned are immediately applicable to your workplace. \nThis course shows participants how to achieve the win-win situation with their most challenging patients. \nWho should attend the workshop:\nAll non-clinical staff \nLearning outcomes:\nBy the end of the workshop participants will: \n– Understand why people may be difficult\n– Be able to recognise and diffuse a situation before it starts\n– Know how to choose when to be assertive\n– Have more confidence when dealing with difficult people\n– Have discussed situations you may face and how to deal with them in the future\n– Have practised behaviours language to be used\n– Know when to deal with the situation yourself\n– Know when to pass the difficult situation on \nWorkshop format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover: \n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/patients-behaving-badly-how-to-manage-them-effectively/2024-12-03
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241127T093000
DTEND;TZID=Europe/London:20241128T163000
DTSTAMP:20260507T202933
CREATED:20240223T124337Z
LAST-MODIFIED:20260226T082043Z
UID:10001012-1732699800-1732811400@devontraininghub.co.uk
SUMMARY:Managing for the First Time
DESCRIPTION:Aim:\nThis two-day course is aimed at anyone who has recently taken up their first management position. It provides a blend of theory and practice\, explores the transition into a management role\, addresses the shift in relationships for people who have been promoted from within their own teams and creates an opportunity to share experiences\, ideas\, and approaches with others in a similar position. \nWho should attend the workshop: \nAll new line managers and supervisors or experienced line managers who would like a refresher. \nLearning Outcomes:\nAt the end of the workshop\, you will have:\n– Increased their understanding the transition into management\n– Increased their understanding of their role and responsibilities as a manager\n– Increased their self-awareness\n– Explored different styles of management and be aware of their own approach\n– Understood the importance of performance management and their role in it\n– Identified the management skills needed to carry out their role effectively and had the opportunity to practice some of these skills\n– Appraised their existing management skills and have a plan for their ongoing development\n– Consider ways that the learning can be applied back at work \nWorkshop Format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover:\n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/managing-for-the-first-time/2024-11-27
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241126T093000
DTEND;TZID=Europe/London:20241126T120000
DTSTAMP:20260507T202933
CREATED:20241107T164938Z
LAST-MODIFIED:20241107T165153Z
UID:10001182-1732613400-1732622400@devontraininghub.co.uk
SUMMARY:Medical terminology – online training
DESCRIPTION:Mainly suitable for members of the practice team undertaking such roles as medical secretaries; summarisers and coders.  However\, all non-clinical admin/reception staff will find it useful and interesting. \n\n\n\nAim of the Course:  By the end of this workshop delegates should have improved their understanding of medical terminology and the systems within the body.  They should be able to use this knowledge at work to enhance their understanding of terms and abbreviations which in turn will increase effectiveness and job satisfaction.\n\n\n\n\n\n\n.\n\n\n\n\n\n\nKey Objective:   \n·       To learn more about the more common medical terms with a basic understanding of anatomy linked to systems within the body. \n\n\nCourse Overview: \n  \n·       Overview of word structures and how they are made up \n·       Cardiovascular System \n·       Blood and the Lymphatic System \n·       Digestive System \n·       Respiratory System \n·       Urinary System \n·       Nervous System \n·       The Sensory Organs \n·       Muscular & Skeletal System \n·       Reproductive System \n·       Endocrine System \n·       Tests and abbreviations \n  \nAt the end of each section delegates will work together to do small quizzes and challenges to aid their understanding and make the course as interactive as possible.  All delegates registering will receive information sheets and a workbook which they will need to participate in the workshop.  \nHow to register: \nSign up by emailing rich@kernowlmc.co.uk The cost is £40 per delegate.\n\n\n\n 
URL:https://devontraininghub.co.uk/event/medical-terminology-online-training
CATEGORIES:Administration Courses
ORGANIZER;CN="Kernow Local Medical Committee":MAILTO:rich@kernowlmc.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241121T133000
DTEND;TZID=Europe/London:20241121T160000
DTSTAMP:20260507T202933
CREATED:20241107T163837Z
LAST-MODIFIED:20241107T165055Z
UID:10001181-1732195800-1732204800@devontraininghub.co.uk
SUMMARY:Introduction to Summarising - online training
DESCRIPTION:  \n\n\n\nAim of the Course:   \nTo provide delegates with the knowledge and understanding of how to summarise a medical record\, understanding the importance of an accurate historical record.  They will be guided through the process of how to organise the medical record being confident they are summarising correctly and in line with the Good Practice Guidelines for Electronic Patient Records\, V4\, 2011. \nKey Objectives/Agenda: \n\nWhat is meant by “summarising” – its significance and purpose in primary care\nA suggested guide to the summarising process\nCommon pitfalls when summarising \nQuality assurance\n\nThis workshop will look at what we mean by ‘summarising’ – its significance and purpose in primary care.  A suggested guide to the process of summarising will be covered by the session\, enabling best practice to be achieved.    The session will also look at some of the common pitfalls when summarising and offer various hints and tips as to how to achieve high quality standards and produce data fit for sharing.  The course will help to raise awareness of the importance of accuracy along with the legal and professional requirements to have an accurate historical patient record.  We will look at how delegates can put in place quality assurance measures to give confidence to the summarisers\, especially when new to the role. \nDelegates will be given: \nA detailed guide to summarising \nA summarising process crib sheet \nCertificate of attendance \nCopy of the workshop presentation. \n\n\n\n\nRegister the Course:   \nTo sign up for the course\, please email rich@kernowlmc.co.uk \nThe cost is £40 per delegate.
URL:https://devontraininghub.co.uk/event/introduction-to-summarising-kernow-lmc-gp-practice-staff-online-training
CATEGORIES:Administration Courses
ORGANIZER;CN="Kernow Local Medical Committee":MAILTO:rich@kernowlmc.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241120T093000
DTEND;TZID=Europe/London:20241120T163000
DTSTAMP:20260507T202933
CREATED:20240223T125858Z
LAST-MODIFIED:20260226T082323Z
UID:10001011-1732095000-1732120200@devontraininghub.co.uk
SUMMARY:Becoming a Leader
DESCRIPTION:Aim:\nThis workshop will empower you with a solid understanding and practical application of\nthree fundamental aspects of leadership: Personal\, Team\, and Task Leadership. Through\ninteractive sessions\, you will learn to enhance your self-awareness\, develop positive\nleadership approaches\, and implement effective strategies to inspire and lead your team\nwhile continuously improving task management. Our focus on soliciting feedback\, lifelong\nlearning\, inclusivity\, and problem-solving will guide you towards becoming an exemplary\nleader who can adeptly navigate the complex landscape of healthcare. \nAt the end of this course delegates will be able to:\n– Clearly define the core requirements of Personal\, Team and Task Leadership\n– Increase their self-awareness and develop a positive approach to leadership\n– Utilise clear methods of getting the best out of their team and those around them\n– Implement working practices that will assist them in becoming a great leader \nWho should attend the workshop:\nThis workshop is particularly suited to participants who want to enhance or develop their\nleadership skills. It will suit people that are relatively new to leadership or are in need of a\nfresh perspective for their leadership role. \nLearning Outcomes:\nAt the end of the workshop\, you will have:\n– Increased their understanding the transition into management\n– Increased their understanding of their role and responsibilities as a manager\n– Increased their self-awareness\n– Explored different styles of management and be aware of their own approach\n– Understood the importance of performance management and their role in it\n– Identified the management skills needed to carry out their role effectively and had the opportunity to practice some of these skills\n– Appraised their existing management skills and have a plan for their ongoing development\n– Consider ways that the learning can be applied back at work \nWorkshop Format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover:\n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/becoming-a-leader/2024-11-20
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241119T140000
DTEND;TZID=Europe/London:20241119T163000
DTSTAMP:20260507T202933
CREATED:20240605T145818Z
LAST-MODIFIED:20240910T144052Z
UID:10000966-1732024800-1732033800@devontraininghub.co.uk
SUMMARY:Handling Complaints for Reception and Administration Teams – 19th November 2024 – Hosted by LDC
DESCRIPTION:Handling Complaints for Reception and Administration Teams – 19th November 2024\, 14:00 to 16:30\nWith Clare Hartgen\, Non-Clinical Educator\, Learning and Development Centre \nCourse Objective \nBy the end of this course you will be able to: \n• Understand what a complaint is and why people complain \n• Recognise the skills and approaches needed to deal with patient complaints \n• Have a process to follow when dealing with a patient complaint \n• Follow a review process to mitigate the circumstances leading to the complaint. \nThis course will be presented virtually in Zoom and meeting details will be sent to you in the week prior to the course. \nIf there are any queries please contact Learning and Development Centre: ldc.sentinel@nhs.net \nIf you are not able to attend this session please cancel your place in advance via your Learning and Development Centre account so that a place can be made available for another delegate.\nIt is expected that you will attend the session virtually from a quiet location at which you will not be disturbed\, and you will have access to a microphone and camera on your device.  Every delegate must have their own device to use throughout this session.  This is a requirement for attending this interactive course. \n  \nAll delegates must have their own booking made through the Learning and Development Centre website to join the meeting.  The name on your Zoom account should be recognisable as the name on your booking.  If we cannot identify delegates they may not be admitted to the session\, or certificates may not be issued after the event.  \nIf there are any queries please contact us!  ldc.sentinel@nhs.net
URL:https://devontraininghub.co.uk/event/handling-complaints-for-reception-and-administration-teams-3rd-september-2024-hosted-by-ldc
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses,Leadership / Management Course
ORGANIZER;CN="Learning and Development Centre":MAILTO:ldc.sentinel@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241105T093000
DTEND;TZID=Europe/London:20241105T120000
DTSTAMP:20260507T202933
CREATED:20240529T085827Z
LAST-MODIFIED:20240910T144003Z
UID:10000960-1730799000-1730808000@devontraininghub.co.uk
SUMMARY:Appraisal Skills – 5th November 2024 – Hosted by LDC
DESCRIPTION:Appraisal Skills – 5th November 2024\, 09:30 – 12:00. \nWith Alan Molineaux\, NHS Educator and Speaker.  \nSuitable for: Practice Managers\, Team Managers\, Clinical Managers\, Senior Administrators and Team Leaders \nCourse Content: \n– An overview of the use of appraisals \n– The practicalities \n– The human dynamics \n– The key steps to follows \n– The desired outcomes \nAttendees will have a broad understanding of the key aspects of conducting effective appraisals. \nIf you are not able to attend this session please cancel your place in advance via your Learning and Development Centre account so that a place can be made available for another delegate. \n\nIt is expected that you will attend the session virtually from a quiet location at which you will not be disturbed\, and you will have access to a microphone and camera on your device.  Every delegate must have their own device to use throughout this session.  This is a requirement for attending this interactive course.  \n  \nIf you have any queries please contact ldc.sentinel@nhs.net
URL:https://devontraininghub.co.uk/event/appraisal-skills-5th-november-2024-hosted-by-ldc
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses,Leadership / Management Course
ORGANIZER;CN="Learning and Development Centre":MAILTO:ldc.sentinel@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241017T093000
DTEND;TZID=Europe/London:20241017T163000
DTSTAMP:20260507T202933
CREATED:20240223T125858Z
LAST-MODIFIED:20260226T082323Z
UID:10000928-1729157400-1729182600@devontraininghub.co.uk
SUMMARY:Becoming a Leader
DESCRIPTION:Aim:\nThis workshop will empower you with a solid understanding and practical application of\nthree fundamental aspects of leadership: Personal\, Team\, and Task Leadership. Through\ninteractive sessions\, you will learn to enhance your self-awareness\, develop positive\nleadership approaches\, and implement effective strategies to inspire and lead your team\nwhile continuously improving task management. Our focus on soliciting feedback\, lifelong\nlearning\, inclusivity\, and problem-solving will guide you towards becoming an exemplary\nleader who can adeptly navigate the complex landscape of healthcare. \nAt the end of this course delegates will be able to:\n– Clearly define the core requirements of Personal\, Team and Task Leadership\n– Increase their self-awareness and develop a positive approach to leadership\n– Utilise clear methods of getting the best out of their team and those around them\n– Implement working practices that will assist them in becoming a great leader \nWho should attend the workshop:\nThis workshop is particularly suited to participants who want to enhance or develop their\nleadership skills. It will suit people that are relatively new to leadership or are in need of a\nfresh perspective for their leadership role. \nLearning Outcomes:\nAt the end of the workshop\, you will have:\n– Increased their understanding the transition into management\n– Increased their understanding of their role and responsibilities as a manager\n– Increased their self-awareness\n– Explored different styles of management and be aware of their own approach\n– Understood the importance of performance management and their role in it\n– Identified the management skills needed to carry out their role effectively and had the opportunity to practice some of these skills\n– Appraised their existing management skills and have a plan for their ongoing development\n– Consider ways that the learning can be applied back at work \nWorkshop Format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover:\n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/becoming-a-leader/2024-10-17
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241010T093000
DTEND;TZID=Europe/London:20241010T123000
DTSTAMP:20260507T202933
CREATED:20240708T105643Z
LAST-MODIFIED:20240910T143901Z
UID:10001001-1728552600-1728563400@devontraininghub.co.uk
SUMMARY:Managing Challenging Behaviour – 10th October 2024 – Hosted by LDC
DESCRIPTION:Managing Challenging Behaviour – 10th October 2024\, 09:30 to 12:30 \nWith Learning and Development Centre Education Facilitator\, Sarah Stapleton. \nSuitable for \nHealthcare or Customer Service Professionals in Customer Facing Roles \nCourse Aim \nThe aim of this workshop is to provide staff with the skills and understanding to have greater confidence in dealing with aggressive behaviour safely. \nTopics Covered \n\nWhy people become aggressive\nHow to assess risk\nHow to respond to conflict\nThe basics of de-escalation\nDealing with violence in the waiting room\nCommunication\n\nIf you no longer require your place on this course place cancel it so that there is availability for other delegates.  To cancel a booking please log into your Learning and Development Centre account\, go to the Centre course list and click on the orange box next to the course name. \nIt is expected that you will attend the session virtually from a quiet location at which you will not be disturbed\, and you will have access to a microphone and camera on your device.  Every delegate must have their own device to use throughout this session.  This is a requirement for attending this interactive course. \n  \nAll delegates must have their own booking made through the Learning and Development Centre website to join the meeting.  The name on your Teams account should be recognisable as the name on your booking.  If we cannot identify delegates they may not be admitted to the session\, or certificates may not be issued after the event.  \n  \nIf you have any questions please contact the team at ldc.sentinel@nhs.net
URL:https://devontraininghub.co.uk/event/managing-challenging-behaviour-10th-october-2024-hosted-by-ldc
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses,Leadership / Management Course
ORGANIZER;CN="Learning and Development Centre":MAILTO:ldc.sentinel@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241009T093000
DTEND;TZID=Europe/London:20241009T120000
DTSTAMP:20260507T202933
CREATED:20240702T133558Z
LAST-MODIFIED:20240702T133558Z
UID:10000995-1728466200-1728475200@devontraininghub.co.uk
SUMMARY:Excel for Beginners - 9th October 2024 - Hosted by LDC
DESCRIPTION:Excel for Beginners – 9th October 2024.  09:30 to 12:00\nWith Learning and Development Centre Trainer\, Victoria Tucker \n  \nSuitable for: Any staff member that needs an introduction to using spreadsheets in the workplace. \nCourse Content: \n– Anatomy of a spreadsheet \n– How a spreadsheet is used \n– Keyboard shortcuts \n– Entering data and different data types \n– Formatting your spreadsheet \n– Sorting and filtering data \n– An introduction to formulas and functions \n– Presenting data using pivot tables and charts \nCourse Delivery:  \nThe course will be presented virtually in Zoom.  All delegates will be provided with an e-handbook and as a group we will work through a mini-project on an excel spreadsheet that will enable all the new spreadsheet skills to be put into practice. \nCourse Aims and Outcomes: \nFor all delegates to increase their knowledge and confidence when working with spreadsheets\, and to be able to apply the skills learnt on this course to undertake basic analysis and presentation of spreadsheet data. \nAbout your Trainer: \nVix is a self-confessed Excel nerd!  She has used spreadsheets extensively throughout her working life\, including analysing passenger and revenue data for a regional airline\, organising and presenting data for Children’s Social Services and organising the training programme and training statistics for the Learning and Development Centre. \nVix gained her Train the Trainer qualification in 2020 and is looking forward to sharing her enthusiasm for well-organised data with a new group of delegates. \nIf you no longer require your place on this course place cancel it so that there is availability for other delegates.  To cancel a booking please log into your Learning and Development Centre account\, go to the Centre course list and click on the orange box next to the course name. \nIt is expected that you will attend the session virtually from a quiet location at which you will not be disturbed\, and you will have access to a microphone and camera on your device.  Every delegate must have their own device to use throughout this session.  This is a requirement for attending this interactive course.  \n  \nIf you have any questions please contact the team at ldc.sentinel@nhs.net
URL:https://devontraininghub.co.uk/event/excel-for-beginners-9th-october-2024-hosted-by-ldc
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="Learning and Development Centre":MAILTO:ldc.sentinel@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241001T093000
DTEND;TZID=Europe/London:20241001T130000
DTSTAMP:20260507T202933
CREATED:20240223T125240Z
LAST-MODIFIED:20260226T083554Z
UID:10000946-1727775000-1727787600@devontraininghub.co.uk
SUMMARY:Patients behaving badly – how to manage them effectively
DESCRIPTION:Aim:\nEver replayed that conversation and wished you had handled it better? This workshop will look at practical techniques to help you achieve successful and positive outcomes with those difficult people and/or situations. Techniques learned are immediately applicable to your workplace. \nThis course shows participants how to achieve the win-win situation with their most challenging patients. \nWho should attend the workshop:\nAll non-clinical staff \nLearning outcomes:\nBy the end of the workshop participants will: \n– Understand why people may be difficult\n– Be able to recognise and diffuse a situation before it starts\n– Know how to choose when to be assertive\n– Have more confidence when dealing with difficult people\n– Have discussed situations you may face and how to deal with them in the future\n– Have practised behaviours language to be used\n– Know when to deal with the situation yourself\n– Know when to pass the difficult situation on \nWorkshop format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover: \n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/patients-behaving-badly-how-to-manage-them-effectively/2024-10-01
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240917T093000
DTEND;TZID=Europe/London:20240918T163000
DTSTAMP:20260507T202933
CREATED:20240223T124337Z
LAST-MODIFIED:20260226T082043Z
UID:10000926-1726565400-1726677000@devontraininghub.co.uk
SUMMARY:Managing for the First Time
DESCRIPTION:Aim:\nThis two-day course is aimed at anyone who has recently taken up their first management position. It provides a blend of theory and practice\, explores the transition into a management role\, addresses the shift in relationships for people who have been promoted from within their own teams and creates an opportunity to share experiences\, ideas\, and approaches with others in a similar position. \nWho should attend the workshop: \nAll new line managers and supervisors or experienced line managers who would like a refresher. \nLearning Outcomes:\nAt the end of the workshop\, you will have:\n– Increased their understanding the transition into management\n– Increased their understanding of their role and responsibilities as a manager\n– Increased their self-awareness\n– Explored different styles of management and be aware of their own approach\n– Understood the importance of performance management and their role in it\n– Identified the management skills needed to carry out their role effectively and had the opportunity to practice some of these skills\n– Appraised their existing management skills and have a plan for their ongoing development\n– Consider ways that the learning can be applied back at work \nWorkshop Format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover:\n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/managing-for-the-first-time/2024-09-17
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240709T093000
DTEND;TZID=Europe/London:20240709T120000
DTSTAMP:20260507T202933
CREATED:20240326T154012Z
LAST-MODIFIED:20240326T154012Z
UID:10000359-1720517400-1720526400@devontraininghub.co.uk
SUMMARY:An Introduction to Clinical Coding - 9th July 2024 - Hosted by LDC
DESCRIPTION:An Introduction to Clinical Coding – 9th July 2024\, 09:30 to 12:00.\nWith Sarah Stapleton\, Non-Clinical Education Manager\, Learning and Development Centre \nSuitable for:  \nPrimary Care Administration and Reception Teams \n  \n\nA comprehensive and example-led presentation that discusses the importance of and implementation of clinical coding in practice.   Delegates are provided with an example of a suggested protocol which can be used to develop best practice in healthcare settings.\n\n  \nThis course will be presented virtually via MS Teams and meeting details will be sent out in the week prior to the course date. \nIf you no longer require your place on this course place cancel it so that there is availability for other delegates.  To cancel a booking please log into your Learning and Development Centre account\, go to the Centre course list and click on the orange box next to the course name. \n \nIt is expected that you will attend the session virtually from a quiet location at which you will not be disturbed\, and you will have access to a microphone and camera on your device.  Every delegate must have their own device to use throughout this session.  This is a requirement for attending this interactive course.  \n  \nAll delegates must have their own booking made through the Learning and Development Centre website to join the meeting.  If we cannot identify delegates they may not be admitted to the session\, or certificates may not be issued after the event.  \nIf there are any queries please contact the Learning and Development Centre: ldc.sentinel@nhs.net
URL:https://devontraininghub.co.uk/event/an-introduction-to-clinical-coding-9th-july-2024-hosted-by-ldc
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses,Clinical Skills Courses
ORGANIZER;CN="Learning and Development Centre":MAILTO:ldc.sentinel@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240627T093000
DTEND;TZID=Europe/London:20240627T120000
DTSTAMP:20260507T202933
CREATED:20240306T151702Z
LAST-MODIFIED:20240306T151702Z
UID:10000335-1719480600-1719489600@devontraininghub.co.uk
SUMMARY:Supporting Patients with Sleep - 27th June 2024 - Hosted by LDC
DESCRIPTION:Supporting Patients with Sleep – 27th June 2024\, 09:30 to 12:00 \nWith Victoria Tucker\, Learning and Development Centre Trainer and Independent Sleep Coach \nSuitable for: \nAll Healthcare Professionals \nSynopsis: \nGood quality sleep (and getting enough of it!) is vital for our health and wellbeing.  Everyone working in healthcare will have supported patients who are not getting enough sleep\, whether this is due to their mental health\, physical health\, medications\, profession or lifestyle.  At any one time\, 36% of the British population has experienced poor sleep in the last week. \nSleep is a mysterious activity that many of us take for granted\, but for others can be the cause of great distress. Poor sleep is known to contribute to poor health outcomes. \nThis bespoke presentation will begin with a discussion about how we sleep and how our bodies and brains react to the different sleep stages.  The presentation also covers sleep anxiety and stress\, sleep hygiene\, ways of introducing stress management and relaxation techniques\, what to do when you have a bad night and why early nights and lie-ins may not be recommended for people with sleep problems. It will also cover instances in which people with poor sleep need to be clinically assessed for a sleep disorder.   The session will also cover how to introduce a Sleep Action Plan with patients when you have limited time in practice to support them\, and concludes with a discussion of some anonymised case studies. \nThis presentation will also be useful for practitioners experiencing poor sleep\, who would like support to understand their sleep problem and find some science-backed solutions. \n  \nObjectives: \nBy the end of the session delegates will: \n  \n\nUnderstand the science of sleep and how this can be used to improve sleep quality and quantity.\nUnderstand the principles of Sleep Hygiene and how these support better sleep.\nBe able to discuss simple sleep tips and techniques with patients for them to try at home.\nBe able to work with patients to build a sleep action plan based on their own feedback\, needs and inclinations.\n\n  \nIt is expected that you will attend the session virtually from a quiet location at which you will not be disturbed\, and you will have access to a microphone and camera on your device.  Every delegate must have their own device to use throughout this session.  This is a requirement for attending this interactive course. \nAll delegates must have their own booking made through the Learning and Development Centre website to join the meeting.  The name on your Zoom account should be recognisable as the name on your booking.  If we cannot identify delegates they may not be admitted to the session\, or certificates may not be issued after the event. \nIf you no longer require your place on this course place cancel it so that there is availability for other delegates.  To cancel a booking please log into your Learning and Development Centre account\, go to the Centre course list and click on the orange box next to the course name. \nIf you have any questions please contact us! ldc.sentinel@nhs.net
URL:https://devontraininghub.co.uk/event/supporting-patients-with-sleep-27th-june-2024-hosted-by-ldc
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses,Clinical Skills Courses
ORGANIZER;CN="Learning and Development Centre":MAILTO:ldc.sentinel@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240611T093000
DTEND;TZID=Europe/London:20240612T163000
DTSTAMP:20260507T202933
CREATED:20240223T124337Z
LAST-MODIFIED:20260226T082043Z
UID:10000307-1718098200-1718209800@devontraininghub.co.uk
SUMMARY:Managing for the First Time
DESCRIPTION:Aim:\nThis two-day course is aimed at anyone who has recently taken up their first management position. It provides a blend of theory and practice\, explores the transition into a management role\, addresses the shift in relationships for people who have been promoted from within their own teams and creates an opportunity to share experiences\, ideas\, and approaches with others in a similar position. \nWho should attend the workshop: \nAll new line managers and supervisors or experienced line managers who would like a refresher. \nLearning Outcomes:\nAt the end of the workshop\, you will have:\n– Increased their understanding the transition into management\n– Increased their understanding of their role and responsibilities as a manager\n– Increased their self-awareness\n– Explored different styles of management and be aware of their own approach\n– Understood the importance of performance management and their role in it\n– Identified the management skills needed to carry out their role effectively and had the opportunity to practice some of these skills\n– Appraised their existing management skills and have a plan for their ongoing development\n– Consider ways that the learning can be applied back at work \nWorkshop Format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover:\n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/managing-for-the-first-time/2024-06-11
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240605T093000
DTEND;TZID=Europe/London:20240605T163000
DTSTAMP:20260507T202933
CREATED:20240223T125858Z
LAST-MODIFIED:20260226T082323Z
UID:10000312-1717579800-1717605000@devontraininghub.co.uk
SUMMARY:Becoming a Leader
DESCRIPTION:Aim:\nThis workshop will empower you with a solid understanding and practical application of\nthree fundamental aspects of leadership: Personal\, Team\, and Task Leadership. Through\ninteractive sessions\, you will learn to enhance your self-awareness\, develop positive\nleadership approaches\, and implement effective strategies to inspire and lead your team\nwhile continuously improving task management. Our focus on soliciting feedback\, lifelong\nlearning\, inclusivity\, and problem-solving will guide you towards becoming an exemplary\nleader who can adeptly navigate the complex landscape of healthcare. \nAt the end of this course delegates will be able to:\n– Clearly define the core requirements of Personal\, Team and Task Leadership\n– Increase their self-awareness and develop a positive approach to leadership\n– Utilise clear methods of getting the best out of their team and those around them\n– Implement working practices that will assist them in becoming a great leader \nWho should attend the workshop:\nThis workshop is particularly suited to participants who want to enhance or develop their\nleadership skills. It will suit people that are relatively new to leadership or are in need of a\nfresh perspective for their leadership role. \nLearning Outcomes:\nAt the end of the workshop\, you will have:\n– Increased their understanding the transition into management\n– Increased their understanding of their role and responsibilities as a manager\n– Increased their self-awareness\n– Explored different styles of management and be aware of their own approach\n– Understood the importance of performance management and their role in it\n– Identified the management skills needed to carry out their role effectively and had the opportunity to practice some of these skills\n– Appraised their existing management skills and have a plan for their ongoing development\n– Consider ways that the learning can be applied back at work \nWorkshop Format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover:\n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/becoming-a-leader/2024-06-05
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240603T100000
DTEND;TZID=Europe/London:20240603T120000
DTSTAMP:20260507T202933
CREATED:20240603T112334Z
LAST-MODIFIED:20240603T112334Z
UID:10000962-1717408800-1717416000@devontraininghub.co.uk
SUMMARY:Inclusive Intercultural Communication Skills for Healthcare Professionals - 26th September 2024 - Hosted by LDC
DESCRIPTION:Inclusive Intercultural Communication Skills for Healthcare Professionals – 26th September 2024.\n10:00 to 12:00\nLive virtual session with Kathryn Alevizos and Zanne Gaynor from Acrobat Global\n  \nWho is this workshop for? \n  \nThis two-hour\, online workshop is aimed at healthcare professionals who are keen to enhance their performance and encourage collaboration and inclusive communication in an internationally diverse workplace. \n  \nThis highly practical and thought-provoking workshop provides the opportunity to explore these challenges and offers tips and strategies that can be used straightaway. \nObjectives: \n  \n  \n\nIdentify language that can be difficult for people who speak English as an additional language.\nDemonstrate a more inclusive use of language particularly with regard to speed\, politeness etc\nFacilitate clearer online communication/phone calls\nEvaluate differences within internationally diverse groups that might affect cohesion and collaboration (eg timekeeping and schedules)\nAssess how language affects identity and staff well-being\n\n  \n  \nThis course is being run as an online training course. Details of how to join the meeting will be emailed to you closer to the event. \nThis is an interactive teaching session and it is expected that delegates will be in a quiet environment in which they can use a camera and a microphone to communicate with the rest of the group.  Inability to communicate with others during the sessions may lead to the course not being successfully completed. \nIf you no longer require your place on this course place cancel it so that there is availability for other delegates.  To cancel a booking please log into your Learning and Development Centre account\, go to the Centre course list and click on the orange box next to the course name. \nAll delegates must have their own booking made through the Learning and Development Centre website to join the meeting.  The name on your Zoom account should be recognisable as the name on your booking.  If we cannot identify delegates they may not be admitted to the session\, or certificates may not be issued after the event. \nIf you have any questions please contact our team: ldc.sentinel@nhs.net
URL:https://devontraininghub.co.uk/event/inclusive-intercultural-communication-skills-for-healthcare-professionals-26th-september-2024-hosted-by-ldc
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses,Clinical Skills Courses
ORGANIZER;CN="Learning and Development Centre":MAILTO:ldc.sentinel@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240523T093000
DTEND;TZID=Europe/London:20240523T113000
DTSTAMP:20260507T202933
CREATED:20231221T144240Z
LAST-MODIFIED:20231221T144240Z
UID:10000184-1716456600-1716463800@devontraininghub.co.uk
SUMMARY:Chaperone Training - 23rd May 2024 - Hosted by LDC
DESCRIPTION:Chaperone Training – 23rd May 2024\, 09:30 to 11:30\nWith Sarah Stapleton\, Non-Clinical Education Delivery Manager\, Learning and Development Centre \nSuitable for: \nPrimary Care Professionals in Patient Facing Roles \nOverview of course: \nThis course covers what a chaperone is\, why a chaperone needs to be present\, the roles and responsibility of the healthcare chaperone and the rights and concerns of patients. \nThis course will be presented virtually and meeting details will be sent out in the week prior to the course date. \nIf you no longer require your place on this course place cancel it so that there is availability for other delegates.  To cancel a booking please log into your Learning and Development Centre account\, go to the Centre course list and click on the orange box next to the course name. \nIt is expected that you will attend the session virtually from a quiet location at which you will not be disturbed\, and you will have access to a microphone and camera on your device.  Every delegate must have their own device to use throughout this session.  This is a requirement for attending this interactive course. \nAll delegates must have their own booking made through the Learning and Development Centre website to join the meeting.  The name on your Zoom account should be recognisable as the name on your booking.  If we cannot identify delegates they may not be admitted to the session\, or certificates may not be issued after the event. \nIf there are any queries please contact Learning and Development Centre: ldc.sentinel@nhs.net
URL:https://devontraininghub.co.uk/event/chaperone-training-23rd-may-2024-hosted-by-ldc
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses,Clinical Skills Courses
ORGANIZER;CN="Learning and Development Centre":MAILTO:ldc.sentinel@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240516T093000
DTEND;TZID=Europe/London:20240516T120000
DTSTAMP:20260507T202933
CREATED:20240117T152729Z
LAST-MODIFIED:20240117T152729Z
UID:10000260-1715851800-1715860800@devontraininghub.co.uk
SUMMARY:Excel for Beginners - 16th May 2024 - Hosted by LDC
DESCRIPTION:Excel for Beginners – 16th May 2024.  09:30 to 12:00\nWith Learning and Development Centre Trainer\, Victoria Tucker \n  \nSuitable for: Any staff member that needs an introduction to using spreadsheets in the workplace. \nCourse Content: \n– Anatomy of a spreadsheet \n– How a spreadsheet is used \n– Keyboard shortcuts \n– Entering data and different data types \n– Formatting your spreadsheet \n– Sorting and filtering data \n– An introduction to formulas and functions \n– Presenting data using pivot tables and charts \nCourse Delivery:  \nThe course will be presented virtually in Zoom.  All delegates will be provided with an e-handbook and as a group we will work through a mini-project on an excel spreadsheet that will enable all the new spreadsheet skills to be put into practice. \nCourse Aims and Outcomes: \nFor all delegates to increase their knowledge and confidence when working with spreadsheets\, and to be able to apply the skills learnt on this course to undertake basic analysis and presentation of spreadsheet data. \nAbout your Trainer: \nVix is a self-confessed Excel nerd!  She has used spreadsheets extensively throughout her working life\, including analysing passenger and revenue data for a regional airline\, organising and presenting data for Children’s Social Services and organising the training programme and training statistics for the Learning and Development Centre. \nVix gained her Train the Trainer qualification in 2020 and is looking forward to sharing her enthusiasm for well-organised data with a new group of delegates. \nIf you no longer require your place on this course place cancel it so that there is availability for other delegates.  To cancel a booking please log into your Learning and Development Centre account\, go to the Centre course list and click on the orange box next to the course name. \nIt is expected that you will attend the session virtually from a quiet location at which you will not be disturbed\, and you will have access to a microphone and camera on your device.  Every delegate must have their own device to use throughout this session.  This is a requirement for attending this interactive course.  \n  \nIf you have any questions please contact the team at ldc.sentinel@nhs.net
URL:https://devontraininghub.co.uk/event/excel-for-beginners-16th-may-2024-hosted-by-ldc
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="Learning and Development Centre":MAILTO:ldc.sentinel@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240515T100000
DTEND;TZID=Europe/London:20240515T143000
DTSTAMP:20260507T202933
CREATED:20231220T150943Z
LAST-MODIFIED:20231220T150943Z
UID:10000181-1715767200-1715783400@devontraininghub.co.uk
SUMMARY:Effective Appraisals - 15th May 2024 - Hosted by LDC
DESCRIPTION:Effective Appraisals – 15th May 2024 – 10:00 – 14:30 \n  \nOverview \nThis module focuses on Effective Appraisals and will develop the understanding to lead them and the skills and knowledge to interpret the outcomes of the appraisal process. The workshop will develop the core skills of questioning using powerful questions to support people in achieving their best outcomes. Delegates will gain an understanding of the skills\, principles and practice of effective management of peer to peer support. \n  \nEstablishing your place in your leadership development journey is all about helping people get aligned behind their organisation’s direction of travel\, to build the skills and confidence required to deliver organisational success within the reassuring arms of a collaborative culture. \nThe appraisals workshop will enable delegates to understand – for themselves and their staff – where they are starting from on their personal leadership journeys. They will process and deliver the feedback sessions to people\, helping them create personal action plans that they can take into their further development and learning. The process is a continual journey and we will ensure delegates understand the need to support progress\, how to evaluate progress and how to ensure they manage continual development. \nContinual development\, setting goals and gathering peer support are essential to a successful Personal Development Plan (PDP). The workshop will also explore the role of the PDP and how this will guide all staff in their career\, whatever grade they are at. PDPs help all staff to become more self-aware\, enabling them to understand how to improve performance and develop new skills. All staff can engage in this process. \nThe focus is on understanding the principles of the 360 approach – how to use it\, how to develop a set of questions built around core values\, behaviours and competencies\, and how to enhance this with the addition of any other specific questions based on known strengths/areas of perceived weakness or areas of concern for the process… \nFor more information about the day Click Here \nIf you are not able to attend this session please cancel your place in advance via your Learning and Development Centre account so that a place can be made available for another delegate. \nPlease note that we will issue a £15 invoice for places that are not used unless places are cancelled in advance. \nIt is expected that you will attend the session virtually from a quiet location at which you will not be disturbed\, and you will have access to a microphone and camera on your device.  Every delegate must have their own device to use throughout this session.  This is a requirement for attending this interactive course.  \n  \nIf you have any queries please contact ldc.sentinel@nhs.net
URL:https://devontraininghub.co.uk/event/effective-appraisals-15th-may-2024-hosted-by-ldc
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="Learning and Development Centre":MAILTO:ldc.sentinel@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240514T093000
DTEND;TZID=Europe/London:20240514T120000
DTSTAMP:20260507T202933
CREATED:20231220T150638Z
LAST-MODIFIED:20231220T150638Z
UID:10000180-1715679000-1715688000@devontraininghub.co.uk
SUMMARY:Managing and Responding to Formal Complaints - 14th May 2024 - Hosted by LDC
DESCRIPTION:Managing and Responding to Formal Complaints – 14th May 2024\, 09:30 to 12:00\nWith Sarah Stapleton\, Education Facilitator and Non-Clinical Education Manager for Devon Training Hub \nThis course is designed for Managers working in Primary Care settings.  The course will look at managing complaints that have been escalated\, and the processes to follow leading to possible methods of resolution. \nThis course will be presented virtually and meeting details will be sent to you in the week prior to the course. \nIt is expected that you will attend the session virtually from a quiet location at which you will not be disturbed\, and you will have access to a microphone and camera on your device.  Every delegate must have their own device to use throughout this session.  This is a requirement for attending this interactive course. \nIf you no longer require your place on this course place cancel it so that there is availability for other delegates.  To cancel a booking please log into your Learning and Development Centre account\, go to the Centre course list and click on the orange box next to the course name. \nIf there are any queries please contact Learning and Development Centre: ldc.sentinel@nhs.net
URL:https://devontraininghub.co.uk/event/managing-and-responding-to-formal-complaints-14th-may-2024-hosted-by-ldc
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="Learning and Development Centre":MAILTO:ldc.sentinel@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240508T093000
DTEND;TZID=Europe/London:20240508T130000
DTSTAMP:20260507T202933
CREATED:20240223T125240Z
LAST-MODIFIED:20260226T083554Z
UID:10000309-1715160600-1715173200@devontraininghub.co.uk
SUMMARY:Patients behaving badly – how to manage them effectively
DESCRIPTION:Aim:\nEver replayed that conversation and wished you had handled it better? This workshop will look at practical techniques to help you achieve successful and positive outcomes with those difficult people and/or situations. Techniques learned are immediately applicable to your workplace. \nThis course shows participants how to achieve the win-win situation with their most challenging patients. \nWho should attend the workshop:\nAll non-clinical staff \nLearning outcomes:\nBy the end of the workshop participants will: \n– Understand why people may be difficult\n– Be able to recognise and diffuse a situation before it starts\n– Know how to choose when to be assertive\n– Have more confidence when dealing with difficult people\n– Have discussed situations you may face and how to deal with them in the future\n– Have practised behaviours language to be used\n– Know when to deal with the situation yourself\n– Know when to pass the difficult situation on \nWorkshop format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover: \n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/patients-behaving-badly-how-to-manage-them-effectively/2024-05-08
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
END:VCALENDAR