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DTSTART;TZID=Europe/London:20250610T100000
DTEND;TZID=Europe/London:20250611T160000
DTSTAMP:20260507T194243
CREATED:20240223T124337Z
LAST-MODIFIED:20260226T082043Z
UID:10001255-1749549600-1749657600@devontraininghub.co.uk
SUMMARY:Managing for the First Time
DESCRIPTION:Aim:\nThis two-day course is aimed at anyone who has recently taken up their first management position. It provides a blend of theory and practice\, explores the transition into a management role\, addresses the shift in relationships for people who have been promoted from within their own teams and creates an opportunity to share experiences\, ideas\, and approaches with others in a similar position. \nWho should attend the workshop: \nAll new line managers and supervisors or experienced line managers who would like a refresher. \nLearning Outcomes:\nAt the end of the workshop\, you will have:\n– Increased their understanding the transition into management\n– Increased their understanding of their role and responsibilities as a manager\n– Increased their self-awareness\n– Explored different styles of management and be aware of their own approach\n– Understood the importance of performance management and their role in it\n– Identified the management skills needed to carry out their role effectively and had the opportunity to practice some of these skills\n– Appraised their existing management skills and have a plan for their ongoing development\n– Consider ways that the learning can be applied back at work \nWorkshop Format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover:\n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/managing-for-the-first-time/2025-06-10
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250604T093000
DTEND;TZID=Europe/London:20250604T130000
DTSTAMP:20260507T194243
CREATED:20240223T125240Z
LAST-MODIFIED:20260226T083554Z
UID:10001291-1749029400-1749042000@devontraininghub.co.uk
SUMMARY:Patients behaving badly – how to manage them effectively
DESCRIPTION:Aim:\nEver replayed that conversation and wished you had handled it better? This workshop will look at practical techniques to help you achieve successful and positive outcomes with those difficult people and/or situations. Techniques learned are immediately applicable to your workplace. \nThis course shows participants how to achieve the win-win situation with their most challenging patients. \nWho should attend the workshop:\nAll non-clinical staff \nLearning outcomes:\nBy the end of the workshop participants will: \n– Understand why people may be difficult\n– Be able to recognise and diffuse a situation before it starts\n– Know how to choose when to be assertive\n– Have more confidence when dealing with difficult people\n– Have discussed situations you may face and how to deal with them in the future\n– Have practised behaviours language to be used\n– Know when to deal with the situation yourself\n– Know when to pass the difficult situation on \nWorkshop format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover: \n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/patients-behaving-badly-how-to-manage-them-effectively/2025-06-04
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250604T093000
DTEND;TZID=Europe/London:20250604T123000
DTSTAMP:20260507T194243
CREATED:20250119T195104Z
LAST-MODIFIED:20250119T195104Z
UID:10001318-1749029400-1749040200@devontraininghub.co.uk
SUMMARY:Medical Terminology
DESCRIPTION:By the end of this online workshop – run by Kernow Local Medical Committee – delegates should have improved their understanding of medical terminology and the systems within the body. They should be able to use this knowledge at work to enhance their understanding of terms and abbreviations which\, in turn\, will increase effectiveness and job satisfaction. \nMore information about the course is available here. \nTo register\, please email: rich@kernowlmc.co.uk
URL:https://devontraininghub.co.uk/event/medical-terminology
CATEGORIES:Administration Courses
ORGANIZER;CN="Kernow Local Medical Committee":MAILTO:rich@kernowlmc.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250522T133000
DTEND;TZID=Europe/London:20250522T163000
DTSTAMP:20260507T194243
CREATED:20250119T194557Z
LAST-MODIFIED:20250119T194557Z
UID:10001317-1747920600-1747931400@devontraininghub.co.uk
SUMMARY:Care Navigation
DESCRIPTION:The learning outcomes of this online course – run by Kernow Local Medical Committee – are: \n\nUnderstand the principles of care navigation\, how it works and why it is important.\nUnderstand the importance of directing patients effectively to enable the efficient use of services both internally and externally.\nBe aware of the skills required and the importance of a consistent approach by all involved.\n\nMore information about the course is available here. \nTo register for the course\, please email: rich@kernowlmc.co.uk
URL:https://devontraininghub.co.uk/event/care-navigation
CATEGORIES:Administration Courses
ORGANIZER;CN="Kernow Local Medical Committee":MAILTO:rich@kernowlmc.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250514T100000
DTEND;TZID=Europe/London:20250514T160000
DTSTAMP:20260507T194243
CREATED:20240223T125858Z
LAST-MODIFIED:20260226T082323Z
UID:10001453-1747216800-1747238400@devontraininghub.co.uk
SUMMARY:Becoming a Leader
DESCRIPTION:Aim:\nThis workshop will empower you with a solid understanding and practical application of\nthree fundamental aspects of leadership: Personal\, Team\, and Task Leadership. Through\ninteractive sessions\, you will learn to enhance your self-awareness\, develop positive\nleadership approaches\, and implement effective strategies to inspire and lead your team\nwhile continuously improving task management. Our focus on soliciting feedback\, lifelong\nlearning\, inclusivity\, and problem-solving will guide you towards becoming an exemplary\nleader who can adeptly navigate the complex landscape of healthcare. \nAt the end of this course delegates will be able to:\n– Clearly define the core requirements of Personal\, Team and Task Leadership\n– Increase their self-awareness and develop a positive approach to leadership\n– Utilise clear methods of getting the best out of their team and those around them\n– Implement working practices that will assist them in becoming a great leader \nWho should attend the workshop:\nThis workshop is particularly suited to participants who want to enhance or develop their\nleadership skills. It will suit people that are relatively new to leadership or are in need of a\nfresh perspective for their leadership role. \nLearning Outcomes:\nAt the end of the workshop\, you will have:\n– Increased their understanding the transition into management\n– Increased their understanding of their role and responsibilities as a manager\n– Increased their self-awareness\n– Explored different styles of management and be aware of their own approach\n– Understood the importance of performance management and their role in it\n– Identified the management skills needed to carry out their role effectively and had the opportunity to practice some of these skills\n– Appraised their existing management skills and have a plan for their ongoing development\n– Consider ways that the learning can be applied back at work \nWorkshop Format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover:\n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/becoming-a-leader/2025-05-14
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250514T093000
DTEND;TZID=Europe/London:20250514T123000
DTSTAMP:20260507T194243
CREATED:20250119T194020Z
LAST-MODIFIED:20250119T194020Z
UID:10001316-1747215000-1747225800@devontraininghub.co.uk
SUMMARY:Appraisals and Work Performance Management
DESCRIPTION:The key objectives of this online course – run by Kernow Local Medical Committee – are: \n\nThe benefits of appraisals\nThe purpose of appraisals\nDifferent approaches to appraisals\nAppraisal paperwork\nPreparing for an appraisal interview\nRunning the appraisal interview\nCommunication skills for appraisers\nSummary\n\nMore information about the course is available here \nTo register for the course\, please email: rich@kernowlmc.co.uk
URL:https://devontraininghub.co.uk/event/appraisals-and-work-performance-management
CATEGORIES:Administration Courses
ORGANIZER;CN="Kernow Local Medical Committee":MAILTO:rich@kernowlmc.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250508T100000
DTEND;TZID=Europe/London:20250508T130000
DTSTAMP:20260507T194243
CREATED:20240205T095530Z
LAST-MODIFIED:20260226T082938Z
UID:10001247-1746698400-1746709200@devontraininghub.co.uk
SUMMARY:Pain Free Appraisals
DESCRIPTION:Aim\nThe dreaded appraisal reviews are coming around again! Let’s take the fear and hard work away and make all appraisals a positive and developmental experience. \nThe aims of this workshop are therefore: \n\nTo help delegates plan for and hold a positive performance review\, ensuring performance is raised to new levels\nTo give delegates the knowledge and confidence needed to raise the performance of their underperforming staff\n\nWho should attend the workshop\n\nManagers. team leads and other staff in a supervisory role\n\nLearning outcomes\nBy the end of the workshop\, participants will have a better understanding of: \n\nThe purpose of the appraisal process\nHow to plan a good performance review\nThe skills needed to hold a positive performance review\nFeedback and coaching techniques to improve performance\n\nThey will also have practised the essential skills and techniques covered. \nWorkshop format\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover: \n\nManagement theory and research input from the trainer\nLearning from our shared experiences\nSmall group work to discuss and share ideas\n\nThis workshop can be run in-house. Please email info@generalpracticetraining.co.uk and we will be pleased to chat to you. \nIf working online\, all participants will need access to a laptop or PC. Zoom joining instructions will be sent as part of the meeting invitations unless the organisation prefers to use its own video conferencing facility.
URL:https://devontraininghub.co.uk/event/pain-free-appraisals/2025-05-08
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250508T093000
DTEND;TZID=Europe/London:20250508T123000
DTSTAMP:20260507T194243
CREATED:20250131T145348Z
LAST-MODIFIED:20250131T145348Z
UID:10001337-1746696600-1746707400@devontraininghub.co.uk
SUMMARY:Mental Health Crisis Management - 8th May 2025 - Hosted by LDC
DESCRIPTION:Mental Health Crisis Management – 8th May 2025\, 09:30 to 12:30.\nSuitable for all job roles in all settings\nWith Ali Uzzell\, MHFA England Trainer and Tracey O’Keeffe RGN\, Mental Health and Wellbeing Coach. \nThe purpose of this training is to help increase awareness of mental health crises and build confidence\, so that learners will be able to support individuals who are experiencing them. Also\, know where to signpost individuals for appropriate professional help. \nThe overall aims of the training will be to: \nØ  Develop knowledge of mental health crises \nØ  Raise awareness of how a mental health crisis might be experienced \nØ  Develop an understanding of how to recognise a mental health crisis \nØ  Build confidence and the skills to support someone in a mental health crisis \nØ  Create a mental health crisis sign posting tool kit \n  \nØ  Recognise the importance of self-care \nFormat \n·        This is a half day course delivered in person with two facilitators. \n·        Learning takes place through a mix of presentations\, group discussions and workshop activities \n·        We limit numbers to 20 people per course so that the instructor can keep people safe and supported while they learn\n Session Outline \n• Identify what a mental health crisis is and how to recognise it. \n• Identify what the potential risk factors are (our own safety\, the individuals\, and others) and how to manage the risks. \n• Explore a range of techniques to support\, calm and reassure someone who is in crisis. \n• Identify the key communication skills \n• Identify a range of further professional/ non-professional support and next steps to build a resource toolkit. \n• Recognise the importance of self-care and begin to create a personal self-care toolkit. \nIf you no longer require your place on this course place cancel it so that there is availability for other delegates.  To cancel a booking please log into your Learning and Development Centre account\, go to the Centre course list and click on the orange box next to the course name. \n  \nIf you have any questions please contact the team at ldc.sentinel@nhs.net
URL:https://devontraininghub.co.uk/event/mental-health-crisis-management-8th-may-2025-hosted-by-ldc
LOCATION:Bradley Community Centre\, Mill Close\, Bradley Barton\, Newton Abbot\, TQ12 1UR
CATEGORIES:Administration Courses,Clinical Skills Courses,Mental Health Courses
ORGANIZER;CN="Learning and Development Centre":MAILTO:ldc.sentinel@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250430T120000
DTEND;TZID=Europe/London:20250430T130000
DTSTAMP:20260507T194243
CREATED:20250206T154642Z
LAST-MODIFIED:20250206T154642Z
UID:10001346-1746014400-1746018000@devontraininghub.co.uk
SUMMARY:Shaping Future Care - Six Months On - 30th April 2025 - Hosted by LDC
DESCRIPTION:Shaping Future Care – Six Months On – 30th April 2025. \n12:00 to 13:00\nVirtual Forum hosted by John Bryant in Zoom.  \nThis virtual event is an opportunity for everyone who attended the Shaping Future Care Conference in October 2024 (and for those who registered but were unable to attend on the day) to get back together to discuss what has happened in the last 6 months and for us to advise what plans we have for the future. We are very keen to hear from you on the day regarding: \n  \n\nwhat your thoughts are 6 months on;\nwhether you have been able to do anything as a result of what you heard at the Conference and how that has gone; and\nhow you would like to see things progress.\n\nIf you have any queries about this event please contact the Learning and Development Centre team: ldc.sentinel@nhs.net or call 07780 901637
URL:https://devontraininghub.co.uk/event/shaping-future-care-six-months-on-30th-april-2025-hosted-by-ldc
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses,Clinical Skills Courses,Conferences
ORGANIZER;CN="Learning and Development Centre":MAILTO:ldc.sentinel@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250429T100000
DTEND;TZID=Europe/London:20250430T160000
DTSTAMP:20260507T194243
CREATED:20240223T124337Z
LAST-MODIFIED:20260226T082043Z
UID:10001254-1745920800-1746028800@devontraininghub.co.uk
SUMMARY:Managing for the First Time
DESCRIPTION:Aim:\nThis two-day course is aimed at anyone who has recently taken up their first management position. It provides a blend of theory and practice\, explores the transition into a management role\, addresses the shift in relationships for people who have been promoted from within their own teams and creates an opportunity to share experiences\, ideas\, and approaches with others in a similar position. \nWho should attend the workshop: \nAll new line managers and supervisors or experienced line managers who would like a refresher. \nLearning Outcomes:\nAt the end of the workshop\, you will have:\n– Increased their understanding the transition into management\n– Increased their understanding of their role and responsibilities as a manager\n– Increased their self-awareness\n– Explored different styles of management and be aware of their own approach\n– Understood the importance of performance management and their role in it\n– Identified the management skills needed to carry out their role effectively and had the opportunity to practice some of these skills\n– Appraised their existing management skills and have a plan for their ongoing development\n– Consider ways that the learning can be applied back at work \nWorkshop Format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover:\n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/managing-for-the-first-time/2025-04-29
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250409T093000
DTEND;TZID=Europe/London:20250409T130000
DTSTAMP:20260507T194243
CREATED:20240223T125240Z
LAST-MODIFIED:20260226T083554Z
UID:10001250-1744191000-1744203600@devontraininghub.co.uk
SUMMARY:Patients behaving badly – how to manage them effectively
DESCRIPTION:Aim:\nEver replayed that conversation and wished you had handled it better? This workshop will look at practical techniques to help you achieve successful and positive outcomes with those difficult people and/or situations. Techniques learned are immediately applicable to your workplace. \nThis course shows participants how to achieve the win-win situation with their most challenging patients. \nWho should attend the workshop:\nAll non-clinical staff \nLearning outcomes:\nBy the end of the workshop participants will: \n– Understand why people may be difficult\n– Be able to recognise and diffuse a situation before it starts\n– Know how to choose when to be assertive\n– Have more confidence when dealing with difficult people\n– Have discussed situations you may face and how to deal with them in the future\n– Have practised behaviours language to be used\n– Know when to deal with the situation yourself\n– Know when to pass the difficult situation on \nWorkshop format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover: \n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/patients-behaving-badly-how-to-manage-them-effectively/2025-04-09
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250402T133000
DTEND;TZID=Europe/London:20250402T163000
DTSTAMP:20260507T194243
CREATED:20250119T192500Z
LAST-MODIFIED:20250119T192500Z
UID:10001315-1743600600-1743611400@devontraininghub.co.uk
SUMMARY:Chaperone
DESCRIPTION:This online course – run by Kernow Local Medical Committee – ensures delegates understand the role of the Chaperone and feel confident in performing the duties required by a Chaperone\, including how to raise concerns and accurate record keeping. More information about the course is available here. \nTo register for the course\, please email: rich@kernowlmc.co.uk
URL:https://devontraininghub.co.uk/event/chaperone
CATEGORIES:Administration Courses
ORGANIZER;CN="Kernow Local Medical Committee":MAILTO:rich@kernowlmc.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250402T093000
DTEND;TZID=Europe/London:20250402T123000
DTSTAMP:20260507T194243
CREATED:20250119T191824Z
LAST-MODIFIED:20250119T192003Z
UID:10001314-1743586200-1743597000@devontraininghub.co.uk
SUMMARY:Dealing with aggressive patients
DESCRIPTION:This online workshop – run by Kernow Local Medical Committee – provides operational frontline primary care staff with the skills and understanding to safely and confidently deal with any aggressive behaviour they may experience in their roles. More information about the course is available here. \nTo register\, please email: rich@kernowlmc.co.uk
URL:https://devontraininghub.co.uk/event/dealing-with-aggressive-patients-2
CATEGORIES:Administration Courses
ORGANIZER;CN="Kernow Local Medical Committee":MAILTO:rich@kernowlmc.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250401T093000
DTEND;TZID=Europe/London:20250401T120000
DTSTAMP:20260507T194243
CREATED:20240910T082043Z
LAST-MODIFIED:20241119T110530Z
UID:10001118-1743499800-1743508800@devontraininghub.co.uk
SUMMARY:Change Management - 1st April 2025 – Hosted by LDC
DESCRIPTION:Change Management – 1st April 2025\, 09:30 – 12:00. \nWith Alan Molineaux\, NHS Educator and Speaker. \nSuitable for: Practice Managers\, Team Managers\, Clinical Managers\, Senior Administrators and Team Leaders \nCourse Content: \n  \n\n·       Understanding the journey of change\n·       Understanding the different types of change\n·       Understanding the effect on Teams\n·       Understanding the effect on teams\n·       Planning for change\n        Dealing with unexpected change\n\n  \nDelegates will become aware of the necessary tools and knowledge to support their teams to be able to adopt changes and ensure minimal disruption to organisational operations. The NHS in general\, and Primary Care in particular\, experiences continuous change. When staff are under pressure it is vital that leaders understand how to approach the difficulties faced. \nIf you are not able to attend this session please cancel your place in advance via your Learning and Development Centre account so that a place can be made available for another delegate. \n\nIt is expected that you will attend the session virtually from a quiet location at which you will not be disturbed\, and you will have access to a microphone and camera on your device.  Every delegate must have their own device to use throughout this session.  This is a requirement for attending this interactive course.  \n  \nIf you have any queries please contact ldc.sentinel@nhs.net \n 
URL:https://devontraininghub.co.uk/event/change-management-12th-december-2024-hosted-by-ldc
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses,Leadership / Management Course
ORGANIZER;CN="Learning and Development Centre":MAILTO:ldc.sentinel@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250326T093000
DTEND;TZID=Europe/London:20250326T163000
DTSTAMP:20260507T194243
CREATED:20240223T125858Z
LAST-MODIFIED:20260226T082323Z
UID:10000929-1742981400-1743006600@devontraininghub.co.uk
SUMMARY:Becoming a Leader
DESCRIPTION:Aim:\nThis workshop will empower you with a solid understanding and practical application of\nthree fundamental aspects of leadership: Personal\, Team\, and Task Leadership. Through\ninteractive sessions\, you will learn to enhance your self-awareness\, develop positive\nleadership approaches\, and implement effective strategies to inspire and lead your team\nwhile continuously improving task management. Our focus on soliciting feedback\, lifelong\nlearning\, inclusivity\, and problem-solving will guide you towards becoming an exemplary\nleader who can adeptly navigate the complex landscape of healthcare. \nAt the end of this course delegates will be able to:\n– Clearly define the core requirements of Personal\, Team and Task Leadership\n– Increase their self-awareness and develop a positive approach to leadership\n– Utilise clear methods of getting the best out of their team and those around them\n– Implement working practices that will assist them in becoming a great leader \nWho should attend the workshop:\nThis workshop is particularly suited to participants who want to enhance or develop their\nleadership skills. It will suit people that are relatively new to leadership or are in need of a\nfresh perspective for their leadership role. \nLearning Outcomes:\nAt the end of the workshop\, you will have:\n– Increased their understanding the transition into management\n– Increased their understanding of their role and responsibilities as a manager\n– Increased their self-awareness\n– Explored different styles of management and be aware of their own approach\n– Understood the importance of performance management and their role in it\n– Identified the management skills needed to carry out their role effectively and had the opportunity to practice some of these skills\n– Appraised their existing management skills and have a plan for their ongoing development\n– Consider ways that the learning can be applied back at work \nWorkshop Format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover:\n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/becoming-a-leader/2025-03-26
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250325T133000
DTEND;TZID=Europe/London:20250325T163000
DTSTAMP:20260507T194243
CREATED:20250119T191500Z
LAST-MODIFIED:20250119T191500Z
UID:10001313-1742909400-1742920200@devontraininghub.co.uk
SUMMARY:Coding
DESCRIPTION:This online course – run by Kernow Local Medical Committee – is designed to enable delegates to: \n\nLearn about the history of clinical coding and its future\nDevelop an understanding of how to code effectively in clinical records\nUnderstand the importance of a coding policy\nGain a better understanding of how coding affects QOF\n\nMore information about the course is available here. \nTo register for the course\, please email: rich@kernowlmc.co.uk
URL:https://devontraininghub.co.uk/event/coding
CATEGORIES:Administration Courses
ORGANIZER;CN="Kernow Local Medical Committee":MAILTO:rich@kernowlmc.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250325T093000
DTEND;TZID=Europe/London:20250325T123000
DTSTAMP:20260507T194243
CREATED:20250119T185802Z
LAST-MODIFIED:20250119T185906Z
UID:10001312-1742895000-1742905800@devontraininghub.co.uk
SUMMARY:Summarising
DESCRIPTION:The online course – run by Kernow Local Medical Committee – provide delegates with the knowledge and understanding of how to summarise a medical record\, understanding the importance of an accurate historical record. They will be guided through the process of how to organise the medical record\, being confident they are summarising correctly and in line with good practice guidelines. More information about the course is available here. \nTo register for the course\, email: rich@kernowlmc.co.uk
URL:https://devontraininghub.co.uk/event/summarising
CATEGORIES:Administration Courses
ORGANIZER;CN="Kernow Local Medical Committee":MAILTO:rich@kernowlmc.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250320T093000
DTEND;TZID=Europe/London:20250320T130000
DTSTAMP:20260507T194243
CREATED:20250207T162220Z
LAST-MODIFIED:20250207T162220Z
UID:10001350-1742463000-1742475600@devontraininghub.co.uk
SUMMARY:Connect 5 - Changing the Conversation on Mental Wellbeing - 20th March\, 3rd and 24th April 2025 - Hosted by LDC
DESCRIPTION:Connect 5 – Changing the Conversation on Mental Wellbeing – 20th March\, 3rd and 24th April 2025\nThree virtual\, live sessions hosted by Tracey O’Keeffe.\n09:30 to 13:00 on all three dates.  Delegates must attend all sessions to complete the course.\nSuitable for all job roles in all settings \nBecome confident\, skilled and equipped to make a positive impact on your own and others’ mental wellbeing. \nWhat is Connect 5? \nConnect 5 gives you practical skills\, tools & techniques to use in everyday conversations. \nConnect 5 is an interactive\, applied learning course comprising three\, half-day modules that provides practical\, proven\, evidence-based knowledge and skills that build and maintain mental wellbeing. \nModule 1: Provides evidence-based models and practical knowledge to use in purposeful conversations that help us think more clearly about how we can improve mental wellbeing. \nModule 2: Practice using skills and tools that enable others to explore current struggles or difficulties in order to see more clearly what action they need to take to feel better. \nModule 3: Practice using a series of tools and techniques to coach others to take action to feel better and develop skills that build and maintain mental wellbeing. \nIf you no longer require your place on this course place cancel it so that there is availability for other delegates.  To cancel a booking please log into your Learning and Development Centre account\, go to the Centre course list and click on the orange box next to the course name. \nIt is expected that you will attend the session virtually from a quiet location at which you will not be disturbed\, and you will have access to a microphone and camera on your device.  Every delegate must have their own device to use throughout this session.  This is a requirement for attending this interactive course. \nThis course is being run as an online training course. Details of how to join the meeting will be emailed to you closer to the event. \nAll delegates must have their own booking made through the Learning and Development Centre website to join the meeting.  The name on your Zoom account should be recognisable as the name on your booking.  If we cannot identify delegates they may not be admitted to the session\, or certificates may not be issued after the event. \nIf you have any questions please contact the team at ldc.sentinel@nhs.net
URL:https://devontraininghub.co.uk/event/connect-5-changing-the-conversation-on-mental-wellbeing-20th-march-3rd-and-24th-april-2025-hosted-by-ldc
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses,Clinical Skills Courses,Mental Health Courses
ORGANIZER;CN="Learning and Development Centre":MAILTO:ldc.sentinel@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250311T093000
DTEND;TZID=Europe/London:20250311T123000
DTSTAMP:20260507T194243
CREATED:20250119T184644Z
LAST-MODIFIED:20250119T184644Z
UID:10001311-1741685400-1741696200@devontraininghub.co.uk
SUMMARY:Telephone techniques
DESCRIPTION:A key part of the Reception role in General Practice is receiving and making telephone calls. The aim of this online course – run by Kernow Local Medical Committee – is to provide practical call handling training teaching delegates techniques and skills to confidently answer calls and constructively respond to enquiries ensuring information received and given is complete and correct. The course will also look at what to do when a caller becomes angry or aggressive. More information is available here. \nTo register for the course\, email: rich@kernowlmc.co.uk
URL:https://devontraininghub.co.uk/event/telephone-techniques
CATEGORIES:Administration Courses
ORGANIZER;CN="Kernow Local Medical Committee":MAILTO:rich@kernowlmc.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250306T100000
DTEND;TZID=Europe/London:20250306T130000
DTSTAMP:20260507T194243
CREATED:20240205T095530Z
LAST-MODIFIED:20260226T082938Z
UID:10000932-1741255200-1741266000@devontraininghub.co.uk
SUMMARY:Pain Free Appraisals
DESCRIPTION:Aim\nThe dreaded appraisal reviews are coming around again! Let’s take the fear and hard work away and make all appraisals a positive and developmental experience. \nThe aims of this workshop are therefore: \n\nTo help delegates plan for and hold a positive performance review\, ensuring performance is raised to new levels\nTo give delegates the knowledge and confidence needed to raise the performance of their underperforming staff\n\nWho should attend the workshop\n\nManagers. team leads and other staff in a supervisory role\n\nLearning outcomes\nBy the end of the workshop\, participants will have a better understanding of: \n\nThe purpose of the appraisal process\nHow to plan a good performance review\nThe skills needed to hold a positive performance review\nFeedback and coaching techniques to improve performance\n\nThey will also have practised the essential skills and techniques covered. \nWorkshop format\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover: \n\nManagement theory and research input from the trainer\nLearning from our shared experiences\nSmall group work to discuss and share ideas\n\nThis workshop can be run in-house. Please email info@generalpracticetraining.co.uk and we will be pleased to chat to you. \nIf working online\, all participants will need access to a laptop or PC. Zoom joining instructions will be sent as part of the meeting invitations unless the organisation prefers to use its own video conferencing facility.
URL:https://devontraininghub.co.uk/event/pain-free-appraisals/2025-03-06
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250226T093000
DTEND;TZID=Europe/London:20250226T123000
DTSTAMP:20260507T194243
CREATED:20250119T183528Z
LAST-MODIFIED:20250119T185930Z
UID:10001310-1740562200-1740573000@devontraininghub.co.uk
SUMMARY:Dealing with aggressive patients
DESCRIPTION:This online workshop – run by Kernow Local Medical Committee – provides operational frontline primary care staff with the skills and understanding to safely and confidently deal with any aggressive behaviour they may experience in their roles. More information about the course is available here. \nTo register for the course\, email: rich@kernowlmc.co.uk
URL:https://devontraininghub.co.uk/event/dealing-with-aggressive-patients
CATEGORIES:Administration Courses
ORGANIZER;CN="Kernow Local Medical Committee":MAILTO:rich@kernowlmc.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250212T100000
DTEND;TZID=Europe/London:20250213T160000
DTSTAMP:20260507T194243
CREATED:20240223T124337Z
LAST-MODIFIED:20260226T082043Z
UID:10001253-1739354400-1739462400@devontraininghub.co.uk
SUMMARY:Managing for the First Time
DESCRIPTION:Aim:\nThis two-day course is aimed at anyone who has recently taken up their first management position. It provides a blend of theory and practice\, explores the transition into a management role\, addresses the shift in relationships for people who have been promoted from within their own teams and creates an opportunity to share experiences\, ideas\, and approaches with others in a similar position. \nWho should attend the workshop: \nAll new line managers and supervisors or experienced line managers who would like a refresher. \nLearning Outcomes:\nAt the end of the workshop\, you will have:\n– Increased their understanding the transition into management\n– Increased their understanding of their role and responsibilities as a manager\n– Increased their self-awareness\n– Explored different styles of management and be aware of their own approach\n– Understood the importance of performance management and their role in it\n– Identified the management skills needed to carry out their role effectively and had the opportunity to practice some of these skills\n– Appraised their existing management skills and have a plan for their ongoing development\n– Consider ways that the learning can be applied back at work \nWorkshop Format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover:\n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/managing-for-the-first-time/2025-02-12
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250211T093000
DTEND;TZID=Europe/London:20250211T130000
DTSTAMP:20260507T194243
CREATED:20240910T083551Z
LAST-MODIFIED:20240910T144425Z
UID:10001122-1739266200-1739278800@devontraininghub.co.uk
SUMMARY:Team Building and Team Leader Skills – 11th and 12th February 2025 – Hosted by LDC
DESCRIPTION:Team Building and Team Leader Skills – 11th and 12th February 2025.\n09:30 to 13:00 on both training days.  Delegates need to attend both sessions to complete the course.\nWith Alan Molineaux\, NHS Educator and Speaker.\nSuitable for: Practice Managers\, Team Managers\, Clinical Managers\, Senior Administrators and Team Leaders \nCourse Content: \n  \n\n\nUnderstanding Teams Dynamics\nNegotiation Skills\nManaging Difficult People\nSelf-Awareness\nProcess Mapping\nUnderstanding Hierarchies\nHow to manage GPs\nQuantitative and Qualitative Measurement\n\n  \nBy the end of the course delegates will have a full understanding of how teams develop\, effective team leadership and how to continue developing both the team they lead and their own leadership skills. \nIf you are not able to attend this session please cancel your place in advance via your Learning and Development Centre account so that a place can be made available for another delegate. \n\nIt is expected that you will attend the session virtually from a quiet location at which you will not be disturbed\, and you will have access to a microphone and camera on your device.  Every delegate must have their own device to use throughout this session.  This is a requirement for attending this interactive course.  \n  \nIf you have any queries please contact ldc.sentinel@nhs.net
URL:https://devontraininghub.co.uk/event/team-building-and-team-leader-skills-11th-and-12th-february-2025-hosted-by-ldc
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses,Clinical Skills Courses,Leadership / Management Course
ORGANIZER;CN="Learning and Development Centre":MAILTO:ldc.sentinel@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250205T100000
DTEND;TZID=Europe/London:20250205T130000
DTSTAMP:20260507T194243
CREATED:20240205T095530Z
LAST-MODIFIED:20260226T082938Z
UID:10000931-1738749600-1738760400@devontraininghub.co.uk
SUMMARY:Pain Free Appraisals
DESCRIPTION:Aim\nThe dreaded appraisal reviews are coming around again! Let’s take the fear and hard work away and make all appraisals a positive and developmental experience. \nThe aims of this workshop are therefore: \n\nTo help delegates plan for and hold a positive performance review\, ensuring performance is raised to new levels\nTo give delegates the knowledge and confidence needed to raise the performance of their underperforming staff\n\nWho should attend the workshop\n\nManagers. team leads and other staff in a supervisory role\n\nLearning outcomes\nBy the end of the workshop\, participants will have a better understanding of: \n\nThe purpose of the appraisal process\nHow to plan a good performance review\nThe skills needed to hold a positive performance review\nFeedback and coaching techniques to improve performance\n\nThey will also have practised the essential skills and techniques covered. \nWorkshop format\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover: \n\nManagement theory and research input from the trainer\nLearning from our shared experiences\nSmall group work to discuss and share ideas\n\nThis workshop can be run in-house. Please email info@generalpracticetraining.co.uk and we will be pleased to chat to you. \nIf working online\, all participants will need access to a laptop or PC. Zoom joining instructions will be sent as part of the meeting invitations unless the organisation prefers to use its own video conferencing facility.
URL:https://devontraininghub.co.uk/event/pain-free-appraisals/2025-02-05
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250204T093000
DTEND;TZID=Europe/London:20250204T130000
DTSTAMP:20260507T194243
CREATED:20240223T125240Z
LAST-MODIFIED:20260226T083554Z
UID:10001013-1738661400-1738674000@devontraininghub.co.uk
SUMMARY:Patients behaving badly – how to manage them effectively
DESCRIPTION:Aim:\nEver replayed that conversation and wished you had handled it better? This workshop will look at practical techniques to help you achieve successful and positive outcomes with those difficult people and/or situations. Techniques learned are immediately applicable to your workplace. \nThis course shows participants how to achieve the win-win situation with their most challenging patients. \nWho should attend the workshop:\nAll non-clinical staff \nLearning outcomes:\nBy the end of the workshop participants will: \n– Understand why people may be difficult\n– Be able to recognise and diffuse a situation before it starts\n– Know how to choose when to be assertive\n– Have more confidence when dealing with difficult people\n– Have discussed situations you may face and how to deal with them in the future\n– Have practised behaviours language to be used\n– Know when to deal with the situation yourself\n– Know when to pass the difficult situation on \nWorkshop format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover: \n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/patients-behaving-badly-how-to-manage-them-effectively/2025-02-04
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250122T100000
DTEND;TZID=Europe/London:20250123T160000
DTSTAMP:20260507T194243
CREATED:20240223T124337Z
LAST-MODIFIED:20260226T082043Z
UID:10001252-1737540000-1737648000@devontraininghub.co.uk
SUMMARY:Managing for the First Time
DESCRIPTION:Aim:\nThis two-day course is aimed at anyone who has recently taken up their first management position. It provides a blend of theory and practice\, explores the transition into a management role\, addresses the shift in relationships for people who have been promoted from within their own teams and creates an opportunity to share experiences\, ideas\, and approaches with others in a similar position. \nWho should attend the workshop: \nAll new line managers and supervisors or experienced line managers who would like a refresher. \nLearning Outcomes:\nAt the end of the workshop\, you will have:\n– Increased their understanding the transition into management\n– Increased their understanding of their role and responsibilities as a manager\n– Increased their self-awareness\n– Explored different styles of management and be aware of their own approach\n– Understood the importance of performance management and their role in it\n– Identified the management skills needed to carry out their role effectively and had the opportunity to practice some of these skills\n– Appraised their existing management skills and have a plan for their ongoing development\n– Consider ways that the learning can be applied back at work \nWorkshop Format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover:\n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/managing-for-the-first-time/2025-01-22
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250122T093000
DTEND;TZID=Europe/London:20250122T120000
DTSTAMP:20260507T194243
CREATED:20240910T082813Z
LAST-MODIFIED:20240910T144332Z
UID:10001120-1737538200-1737547200@devontraininghub.co.uk
SUMMARY:Leadership for Clinicians – 22nd January 2025 – Hosted by LDC
DESCRIPTION:Leadership for Clinicians – 22nd January 2025\, 09:30 – 12:00.\nWith Alan Molineaux\, NHS Educator and Speaker.\nSuitable for: Practice Managers\, Team Managers\, Clinical Managers\, Senior Administrators and Team Leaders \nCourse Content: \n  \n\n·       Negotiation Skills\n·       Managing Difficult People\n·       Mindfulness\n·       Self-Awareness and the Learning Process\n·       Process Mapping\n·       Mental Health Awareness\n·       How to manage GPs\n        Quantitative and Qualitative Measurement\n\n  \n  \n  \nDelegates will become aware of the necessary tools and knowledge to support their teams to be able to adopt changes and ensure minimal disruption to organisational operations. The NHS in general\, and Primary Care in particular\, experiences continuous change. When staff are under pressure it is vital that leaders understand how to approach the difficulties faced. \nIf you are not able to attend this session please cancel your place in advance via your Learning and Development Centre account so that a place can be made available for another delegate. \n\nIt is expected that you will attend the session virtually from a quiet location at which you will not be disturbed\, and you will have access to a microphone and camera on your device.  Every delegate must have their own device to use throughout this session.  This is a requirement for attending this interactive course.  \n  \nIf you have any queries please contact ldc.sentinel@nhs.net
URL:https://devontraininghub.co.uk/event/leadership-for-clinicians-22nd-january-2025-hosted-by-ldc
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses,Clinical Skills Courses,Leadership / Management Course
ORGANIZER;CN="Learning and Development Centre":MAILTO:ldc.sentinel@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250109T100000
DTEND;TZID=Europe/London:20250109T130000
DTSTAMP:20260507T194243
CREATED:20240205T095530Z
LAST-MODIFIED:20260226T082938Z
UID:10000930-1736416800-1736427600@devontraininghub.co.uk
SUMMARY:Pain Free Appraisals
DESCRIPTION:Aim\nThe dreaded appraisal reviews are coming around again! Let’s take the fear and hard work away and make all appraisals a positive and developmental experience. \nThe aims of this workshop are therefore: \n\nTo help delegates plan for and hold a positive performance review\, ensuring performance is raised to new levels\nTo give delegates the knowledge and confidence needed to raise the performance of their underperforming staff\n\nWho should attend the workshop\n\nManagers. team leads and other staff in a supervisory role\n\nLearning outcomes\nBy the end of the workshop\, participants will have a better understanding of: \n\nThe purpose of the appraisal process\nHow to plan a good performance review\nThe skills needed to hold a positive performance review\nFeedback and coaching techniques to improve performance\n\nThey will also have practised the essential skills and techniques covered. \nWorkshop format\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover: \n\nManagement theory and research input from the trainer\nLearning from our shared experiences\nSmall group work to discuss and share ideas\n\nThis workshop can be run in-house. Please email info@generalpracticetraining.co.uk and we will be pleased to chat to you. \nIf working online\, all participants will need access to a laptop or PC. Zoom joining instructions will be sent as part of the meeting invitations unless the organisation prefers to use its own video conferencing facility.
URL:https://devontraininghub.co.uk/event/pain-free-appraisals/2025-01-09
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241203T093000
DTEND;TZID=Europe/London:20241203T130000
DTSTAMP:20260507T194243
CREATED:20240223T125240Z
LAST-MODIFIED:20260226T083554Z
UID:10000947-1733218200-1733230800@devontraininghub.co.uk
SUMMARY:Patients behaving badly – how to manage them effectively
DESCRIPTION:Aim:\nEver replayed that conversation and wished you had handled it better? This workshop will look at practical techniques to help you achieve successful and positive outcomes with those difficult people and/or situations. Techniques learned are immediately applicable to your workplace. \nThis course shows participants how to achieve the win-win situation with their most challenging patients. \nWho should attend the workshop:\nAll non-clinical staff \nLearning outcomes:\nBy the end of the workshop participants will: \n– Understand why people may be difficult\n– Be able to recognise and diffuse a situation before it starts\n– Know how to choose when to be assertive\n– Have more confidence when dealing with difficult people\n– Have discussed situations you may face and how to deal with them in the future\n– Have practised behaviours language to be used\n– Know when to deal with the situation yourself\n– Know when to pass the difficult situation on \nWorkshop format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover: \n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/patients-behaving-badly-how-to-manage-them-effectively/2024-12-03
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241127T093000
DTEND;TZID=Europe/London:20241128T163000
DTSTAMP:20260507T194243
CREATED:20240223T124337Z
LAST-MODIFIED:20260226T082043Z
UID:10001012-1732699800-1732811400@devontraininghub.co.uk
SUMMARY:Managing for the First Time
DESCRIPTION:Aim:\nThis two-day course is aimed at anyone who has recently taken up their first management position. It provides a blend of theory and practice\, explores the transition into a management role\, addresses the shift in relationships for people who have been promoted from within their own teams and creates an opportunity to share experiences\, ideas\, and approaches with others in a similar position. \nWho should attend the workshop: \nAll new line managers and supervisors or experienced line managers who would like a refresher. \nLearning Outcomes:\nAt the end of the workshop\, you will have:\n– Increased their understanding the transition into management\n– Increased their understanding of their role and responsibilities as a manager\n– Increased their self-awareness\n– Explored different styles of management and be aware of their own approach\n– Understood the importance of performance management and their role in it\n– Identified the management skills needed to carry out their role effectively and had the opportunity to practice some of these skills\n– Appraised their existing management skills and have a plan for their ongoing development\n– Consider ways that the learning can be applied back at work \nWorkshop Format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover:\n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/managing-for-the-first-time/2024-11-27
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
END:VCALENDAR