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DTSTART;TZID=Europe/London:20260908T100000
DTEND;TZID=Europe/London:20260908T130000
DTSTAMP:20260226T082938Z
CREATED:20240205T095530Z
LAST-MODIFIED:20260226T082938Z
UID:10001869-1788861600-1788872400@devontraininghub.co.uk
SUMMARY:Pain Free Appraisals
DESCRIPTION:Aim\nThe dreaded appraisal reviews are coming around again! Let’s take the fear and hard work away and make all appraisals a positive and developmental experience. \nThe aims of this workshop are therefore: \n\nTo help delegates plan for and hold a positive performance review\, ensuring performance is raised to new levels\nTo give delegates the knowledge and confidence needed to raise the performance of their underperforming staff\n\nWho should attend the workshop\n\nManagers. team leads and other staff in a supervisory role\n\nLearning outcomes\nBy the end of the workshop\, participants will have a better understanding of: \n\nThe purpose of the appraisal process\nHow to plan a good performance review\nThe skills needed to hold a positive performance review\nFeedback and coaching techniques to improve performance\n\nThey will also have practised the essential skills and techniques covered. \nWorkshop format\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover: \n\nManagement theory and research input from the trainer\nLearning from our shared experiences\nSmall group work to discuss and share ideas\n\nThis workshop can be run in-house. Please email info@generalpracticetraining.co.uk and we will be pleased to chat to you. \nIf working online\, all participants will need access to a laptop or PC. Zoom joining instructions will be sent as part of the meeting invitations unless the organisation prefers to use its own video conferencing facility.
URL:https://devontraininghub.co.uk/event/pain-free-appraisals/2026-09-08
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260909T100000
DTEND;TZID=Europe/London:20260910T160000
DTSTAMP:20260226T082043Z
CREATED:20240223T124337Z
LAST-MODIFIED:20260226T082043Z
UID:10001853-1788948000-1789056000@devontraininghub.co.uk
SUMMARY:Managing for the First Time
DESCRIPTION:Aim:\nThis two-day course is aimed at anyone who has recently taken up their first management position. It provides a blend of theory and practice\, explores the transition into a management role\, addresses the shift in relationships for people who have been promoted from within their own teams and creates an opportunity to share experiences\, ideas\, and approaches with others in a similar position. \nWho should attend the workshop: \nAll new line managers and supervisors or experienced line managers who would like a refresher. \nLearning Outcomes:\nAt the end of the workshop\, you will have:\n– Increased their understanding the transition into management\n– Increased their understanding of their role and responsibilities as a manager\n– Increased their self-awareness\n– Explored different styles of management and be aware of their own approach\n– Understood the importance of performance management and their role in it\n– Identified the management skills needed to carry out their role effectively and had the opportunity to practice some of these skills\n– Appraised their existing management skills and have a plan for their ongoing development\n– Consider ways that the learning can be applied back at work \nWorkshop Format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover:\n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/managing-for-the-first-time/2026-09-09
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260910T093000
DTEND;TZID=Europe/London:20260910T130000
DTSTAMP:20260226T083554Z
CREATED:20240223T125240Z
LAST-MODIFIED:20260226T083554Z
UID:10001880-1789032600-1789045200@devontraininghub.co.uk
SUMMARY:Patients behaving badly – how to manage them effectively
DESCRIPTION:Aim:\nEver replayed that conversation and wished you had handled it better? This workshop will look at practical techniques to help you achieve successful and positive outcomes with those difficult people and/or situations. Techniques learned are immediately applicable to your workplace. \nThis course shows participants how to achieve the win-win situation with their most challenging patients. \nWho should attend the workshop:\nAll non-clinical staff \nLearning outcomes:\nBy the end of the workshop participants will: \n– Understand why people may be difficult\n– Be able to recognise and diffuse a situation before it starts\n– Know how to choose when to be assertive\n– Have more confidence when dealing with difficult people\n– Have discussed situations you may face and how to deal with them in the future\n– Have practised behaviours language to be used\n– Know when to deal with the situation yourself\n– Know when to pass the difficult situation on \nWorkshop format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover: \n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/patients-behaving-badly-how-to-manage-them-effectively/2026-09-10
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261007T100000
DTEND;TZID=Europe/London:20261007T160000
DTSTAMP:20260226T082323Z
CREATED:20240223T125858Z
LAST-MODIFIED:20260226T082323Z
UID:10001859-1791367200-1791388800@devontraininghub.co.uk
SUMMARY:Becoming a Leader
DESCRIPTION:Aim:\nThis workshop will empower you with a solid understanding and practical application of\nthree fundamental aspects of leadership: Personal\, Team\, and Task Leadership. Through\ninteractive sessions\, you will learn to enhance your self-awareness\, develop positive\nleadership approaches\, and implement effective strategies to inspire and lead your team\nwhile continuously improving task management. Our focus on soliciting feedback\, lifelong\nlearning\, inclusivity\, and problem-solving will guide you towards becoming an exemplary\nleader who can adeptly navigate the complex landscape of healthcare. \nAt the end of this course delegates will be able to:\n– Clearly define the core requirements of Personal\, Team and Task Leadership\n– Increase their self-awareness and develop a positive approach to leadership\n– Utilise clear methods of getting the best out of their team and those around them\n– Implement working practices that will assist them in becoming a great leader \nWho should attend the workshop:\nThis workshop is particularly suited to participants who want to enhance or develop their\nleadership skills. It will suit people that are relatively new to leadership or are in need of a\nfresh perspective for their leadership role. \nLearning Outcomes:\nAt the end of the workshop\, you will have:\n– Increased their understanding the transition into management\n– Increased their understanding of their role and responsibilities as a manager\n– Increased their self-awareness\n– Explored different styles of management and be aware of their own approach\n– Understood the importance of performance management and their role in it\n– Identified the management skills needed to carry out their role effectively and had the opportunity to practice some of these skills\n– Appraised their existing management skills and have a plan for their ongoing development\n– Consider ways that the learning can be applied back at work \nWorkshop Format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover:\n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/becoming-a-leader/2026-10-07
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261014T123000
DTEND;TZID=Europe/London:20261014T133000
DTSTAMP:20260708T112656Z
CREATED:20260701T101511Z
LAST-MODIFIED:20260708T112656Z
UID:10001973-1791981000-1791984600@devontraininghub.co.uk
SUMMARY:Oliver McGowan Mandatory Training on Learning Disability and Autism: Tier 1\, Part 2 – 14th October 2026 – Hosted by LDC
DESCRIPTION:Oliver McGowan Mandatory Training on Learning Disability and Autism: Tier 1\, Part 2 \n14th October 2026 \n12:30 to 13:30 \nLive virtual training session hosted by Award Training and facilitated by the Learning and Development Centre.\n  \nSuitable for: \nAll staff working in a registered health and/or social care setting that require a general awareness of the support autistic people or people with a learning disability may need.  These will be staff members that are not making care decisions about patients. \nAs of July 2022\, all registered health and social care providers are now required to provide training for their staff in learning disability and autism\, including how to interact appropriately with autistic people and people who have a learning disability. \n  \nPlease use this graphic to determine which Tier of training you should attend: \n \n  \n  \n  \nALL DELEGATES MUST COMPLETE THE 90-MINUTE ONLINE LEARNING MODULE BEFORE ATTENDING THIS EVENT.  CLICK HERE TO ACCESS THE MODULE VIA E-LEARNING FOR HEALTHCARE: https://www.e-lfh.org.uk/programmes/the-oliver-mcgowan-mandatory-training-on-learning-disability-and-autism/ \n  \nFrom our training partners\, Award Training: \nThe Oliver McGowan Mandatory Training on Learning Disability and Autism is a standardised\, government-recommended training package designed to ensure consistent\, high-quality learning across the health and social care sector. \nDelivered by trained and approved facilitators\, the structured approach ensures that: \n✔ Content and delivery remain consistent\, making the training fully transferable between employers \n✔ It aligns with national standards and best practices\, as recognised by leading advisory bodies in health and social care \n✔ Staff receive the essential knowledge and understanding required by the Health and Care Act 2022 \n  \nCourse delivery: \nThis session will be delivered as a live virtual teaching session in MS Teams.  People joining the session should have access to their own device and join from a quiet location in which they will not be disturbed. \n  \nIf you no longer require your place on this course place cancel it so that there is availability for other delegates.  To cancel a booking please log into your Learning and Development Centre account\, go to the Centre course list and click on the orange box next to the course name. \n  \nIf there are any queries please contact us! ldc.sentinel@nhs.net \n 
URL:https://devontraininghub.co.uk/event/oliver-mcgowan-mandatory-training-on-learning-disability-and-autism-tier-1-part-2-14th-october-2026-hosted-by-ldc
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses,Clinical Skills Courses
ORGANIZER;CN="Learning and Development Centre":MAILTO:ldc.sentinel@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261103T090000
DTEND;TZID=Europe/London:20261103T170000
DTSTAMP:20260709T100634Z
CREATED:20260709T100634Z
LAST-MODIFIED:20260709T100634Z
UID:10001979-1793696400-1793725200@devontraininghub.co.uk
SUMMARY:Oliver McGowan Mandatory Training on Learning Disability and Autism: Tier 2\, Part 2 - 3rd November 2026 - Hosted by LDC
DESCRIPTION:Oliver McGowan Mandatory Training on Learning Disability and Autism: Tier 2\, Part 2 – 3rd November 2026\n09:00 to 17:00 \n \nIn person training \nHosted by the Learning and Development Centre with Award Training at Cullompton Community Centre\, Pye Corner\, Cullompton\, Devon. EX15 1JX. \n\nSuitable for: \nAll staff working in a registered health and/or social care setting that make decisions about the care of people with learning disabilities and/or autism. \nAs of July 2022\, all registered health and social care providers are now required to provide training for their staff in learning disability and autism\, including how to interact appropriately with autistic people and people who have a learning disability. \n\nPlease use this graphic to determine which Tier of training you should attend: \n\n  \n  \n  \n  \n  \n  \nALL DELEGATES MUST COMPLETE THE 90-MINUTE ONLINE LEARNING MODULE BEFORE ATTENDING THIS EVENT.  CLICK HERE TO ACCESS THE MODULE VIA E-LEARNING FOR HEALTHCARE: https://www.e-lfh.org.uk/programmes/the-oliver-mcgowan-mandatory-training-on-learning-disability-and-autism/ \n\nFrom our training partners\, Award Training: \nThe Oliver McGowan Mandatory Training on Learning Disability and Autism is a standardised\, government-recommended training package designed to ensure consistent\, high-quality learning across the health and social care sector. \nDelivered by trained and approved facilitators\, the structured approach ensures that: \n✔ Content and delivery remain consistent\, making the training fully transferable between employers \n✔ It aligns with national standards and best practices\, as recognised by leading advisory bodies in health and social care \n✔ Staff receive the essential knowledge and understanding required by the Health and Care Act 2022 \n\n\nThis presentation forms part of The Oliver McGowan Mandatory Training on Learning Disability and Autism Tier 2 training programme. The content has been developed and approved nationally\, in collaboration with experts with lived experience\, subject matter experts\, and the NHS England national team\, to ensure consistency\, quality assurance\, and compliance with the standards set for the Oliver McGowan Mandatory Training. \nTo maintain the integrity and fidelity of the programme\, to comply with regulations\, we must not amend\, remove\, or alter any of the slides. Trainers and facilitators are expected to deliver the content as provided within the nationally approved materials. \nWe welcome constructive feedback regarding the presentation content\, accessibility\, and delivery. Feedback is reviewed by the NHS England national programme team and may help inform future updates and improvements to subsequent versions of the training materials. \nIf you would like to provide feedback regarding the slides or the training materials\, please contact: \nNHS England – Oliver McGowan Mandatory Training National Programme Team\nEmail: england.ommt@nhs.net \nFurther information about the programme can be found via the NHS England Oliver McGowan Mandatory Training webpages. NHS England – Oliver McGowan Mandatory Training Contact Page \nIf you would like to provide feedback to us directly regarding our facilitation of this training\, please contact: aidan@award.training \nWe would also value to hear you feedback via our feedback form: AWARD – Oliver McGowan Mandatory Training: Reflective Feedback – Fill in form \nThank you for your engagement and participation in this training. We appreciate your feedback and hope you find the presentation informative\, valuable\, and supportive in improving the care and experiences of autistic people and people with a learning disability. \n\n\nFacilities and Catering: \nAll refreshments\, the buffet lunch\, venue costs\, training materials and provision of specialist trainers  are included in the course fee.  If delegates have any access or dietary needs please ensure these are clearly identified at the time of booking by updating your account profile. \nThis is a live teaching session\, presented in person at the venue.  This session will not be streamed or recorded for future reference.  Delegates will be sent additional information and meeting details in the week prior to the teaching session. \n\nParking: \nThere is plenty of free parking available in the main car park at Cullompton Community Centre. \n\nIf you no longer require your place on this course place cancel it so that there is availability for other delegates.  To cancel a booking please log into your Learning and Development Centre account\, go to the Centre course list and click on the orange box next to the course name. \n\nIf there are any queries please contact us! ldc.sentinel@nhs.net
URL:https://devontraininghub.co.uk/event/oliver-mcgowan-mandatory-training-on-learning-disability-and-autism-tier-2-part-2-3rd-november-2026-hosted-by-ldc
LOCATION:Cullompton Community Centre\, Pye Corner\, Cullompton\, EX15 1JX
CATEGORIES:Administration Courses,Clinical Skills Courses
ORGANIZER;CN="Learning and Development Centre":MAILTO:ldc.sentinel@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261103T100000
DTEND;TZID=Europe/London:20261104T160000
DTSTAMP:20260226T082043Z
CREATED:20240223T124337Z
LAST-MODIFIED:20260226T082043Z
UID:10001854-1793700000-1793808000@devontraininghub.co.uk
SUMMARY:Managing for the First Time
DESCRIPTION:Aim:\nThis two-day course is aimed at anyone who has recently taken up their first management position. It provides a blend of theory and practice\, explores the transition into a management role\, addresses the shift in relationships for people who have been promoted from within their own teams and creates an opportunity to share experiences\, ideas\, and approaches with others in a similar position. \nWho should attend the workshop: \nAll new line managers and supervisors or experienced line managers who would like a refresher. \nLearning Outcomes:\nAt the end of the workshop\, you will have:\n– Increased their understanding the transition into management\n– Increased their understanding of their role and responsibilities as a manager\n– Increased their self-awareness\n– Explored different styles of management and be aware of their own approach\n– Understood the importance of performance management and their role in it\n– Identified the management skills needed to carry out their role effectively and had the opportunity to practice some of these skills\n– Appraised their existing management skills and have a plan for their ongoing development\n– Consider ways that the learning can be applied back at work \nWorkshop Format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover:\n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/managing-for-the-first-time/2026-11-03
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261111T090000
DTEND;TZID=Europe/London:20261111T170000
DTSTAMP:20260710T141430Z
CREATED:20260710T141430Z
LAST-MODIFIED:20260710T141430Z
UID:10001980-1794387600-1794416400@devontraininghub.co.uk
SUMMARY:Oliver McGowan Mandatory Training on Learning Disability and Autism: Tier 2\, Part 2 - 11th November 2026 - Hosted by LDC
DESCRIPTION:Oliver McGowan Mandatory Training on Learning Disability and Autism: Tier 2\, Part 2 – 11th November 2026\n09:00 to 17:00 \nIn person training \nHosted by the Learning and Development Centre with Award Training at Future Inns Plymouth\, William Prance Road\, Plymouth\, PL6 5DZ. \n\nSuitable for: \nAll staff working in a registered health and/or social care setting that make decisions about the care of people with learning disabilities and/or autism. \nAs of July 2022\, all registered health and social care providers are now required to provide training for their staff in learning disability and autism\, including how to interact appropriately with autistic people and people who have a learning disability. \n\nPlease use this graphic to determine which Tier of training you should attend: \n\n  \n  \n  \n  \n  \n  \nALL DELEGATES MUST COMPLETE THE 90-MINUTE ONLINE LEARNING MODULE BEFORE ATTENDING THIS EVENT.  CLICK HERE TO ACCESS THE MODULE VIA E-LEARNING FOR HEALTHCARE: https://www.e-lfh.org.uk/programmes/the-oliver-mcgowan-mandatory-training-on-learning-disability-and-autism/ \n\nFrom our training partners\, Award Training: \nThe Oliver McGowan Mandatory Training on Learning Disability and Autism is a standardised\, government-recommended training package designed to ensure consistent\, high-quality learning across the health and social care sector. \nDelivered by trained and approved facilitators\, the structured approach ensures that: \n✔ Content and delivery remain consistent\, making the training fully transferable between employers \n✔ It aligns with national standards and best practices\, as recognised by leading advisory bodies in health and social care \n✔ Staff receive the essential knowledge and understanding required by the Health and Care Act 2022 \n\n\nThis presentation forms part of The Oliver McGowan Mandatory Training on Learning Disability and Autism Tier 2 training programme. The content has been developed and approved nationally\, in collaboration with experts with lived experience\, subject matter experts\, and the NHS England national team\, to ensure consistency\, quality assurance\, and compliance with the standards set for the Oliver McGowan Mandatory Training. \nTo maintain the integrity and fidelity of the programme\, to comply with regulations\, we must not amend\, remove\, or alter any of the slides. Trainers and facilitators are expected to deliver the content as provided within the nationally approved materials. \nWe welcome constructive feedback regarding the presentation content\, accessibility\, and delivery. Feedback is reviewed by the NHS England national programme team and may help inform future updates and improvements to subsequent versions of the training materials. \nIf you would like to provide feedback regarding the slides or the training materials\, please contact: \nNHS England – Oliver McGowan Mandatory Training National Programme Team\nEmail: england.ommt@nhs.net \nFurther information about the programme can be found via the NHS England Oliver McGowan Mandatory Training webpages. NHS England – Oliver McGowan Mandatory Training Contact Page \nIf you would like to provide feedback to us directly regarding our facilitation of this training\, please contact: aidan@award.training \nWe would also value to hear you feedback via our feedback form: AWARD – Oliver McGowan Mandatory Training: Reflective Feedback – Fill in form \nThank you for your engagement and participation in this training. We appreciate your feedback and hope you find the presentation informative\, valuable\, and supportive in improving the care and experiences of autistic people and people with a learning disability. \n\n\nFacilities and Catering: \nAll refreshments\, the buffet lunch\, venue costs\, training materials and provision of specialist trainers  are included in the course fee.  If delegates have any access or dietary needs please ensure these are clearly identified at the time of booking. \nThis is a live teaching session\, presented in person at the venue.  This session will not be streamed or recorded for future reference.  Delegates will be sent additional information and meeting details in the week prior to the teaching session. \n\nParking: \nThere is plenty of free parking available in the main car park at The Woolwell Centre. \n\nIf you no longer require your place on this course place cancel it so that there is availability for other delegates.  To cancel a booking please log into your Learning and Development Centre account\, go to the Centre course list and click on the orange box next to the course name. \n\nIf there are any queries please contact us! ldc.sentinel@nhs.net
URL:https://devontraininghub.co.uk/event/oliver-mcgowan-mandatory-training-on-learning-disability-and-autism-tier-2-part-2-11th-november-2026-hosted-by-ldc
LOCATION:Future Inns Plymouth\, William Prance Road\, Plymouth\, PL6 5DZ.
CATEGORIES:Administration Courses,Clinical Skills Courses
ORGANIZER;CN="Learning and Development Centre":MAILTO:ldc.sentinel@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261111T100000
DTEND;TZID=Europe/London:20261111T130000
DTSTAMP:20260226T082938Z
CREATED:20240205T095530Z
LAST-MODIFIED:20260226T082938Z
UID:10001870-1794391200-1794402000@devontraininghub.co.uk
SUMMARY:Pain Free Appraisals
DESCRIPTION:Aim\nThe dreaded appraisal reviews are coming around again! Let’s take the fear and hard work away and make all appraisals a positive and developmental experience. \nThe aims of this workshop are therefore: \n\nTo help delegates plan for and hold a positive performance review\, ensuring performance is raised to new levels\nTo give delegates the knowledge and confidence needed to raise the performance of their underperforming staff\n\nWho should attend the workshop\n\nManagers. team leads and other staff in a supervisory role\n\nLearning outcomes\nBy the end of the workshop\, participants will have a better understanding of: \n\nThe purpose of the appraisal process\nHow to plan a good performance review\nThe skills needed to hold a positive performance review\nFeedback and coaching techniques to improve performance\n\nThey will also have practised the essential skills and techniques covered. \nWorkshop format\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover: \n\nManagement theory and research input from the trainer\nLearning from our shared experiences\nSmall group work to discuss and share ideas\n\nThis workshop can be run in-house. Please email info@generalpracticetraining.co.uk and we will be pleased to chat to you. \nIf working online\, all participants will need access to a laptop or PC. Zoom joining instructions will be sent as part of the meeting invitations unless the organisation prefers to use its own video conferencing facility.
URL:https://devontraininghub.co.uk/event/pain-free-appraisals/2026-11-11
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261112T140000
DTEND;TZID=Europe/London:20261112T163000
DTSTAMP:20260603T142740Z
CREATED:20260603T142740Z
LAST-MODIFIED:20260603T142740Z
UID:10001937-1794492000-1794501000@devontraininghub.co.uk
SUMMARY:Telephone Techniques - 12th November 2026 - Hosted by LDC
DESCRIPTION:Telephone Techniques – 12th November 2026 \n14:00 to 16:30 \nLive virtual training session hosted in Zoom\, with Clare Hartgen\, Learning and Development Centre’s Non-Clinical Educator \n  \nSuitable For \nAll Professionals in Customer Facing Roles \n  \nCourse Aim \nA key part of the customer facing role is receiving and making telephone calls.  This course provides practical call handling training\, which will enhance existing skills and techniques.  This will enable delegates to confidently answer calls and constructively respond to enquiries.  The course will also cover skills for managing difficult or aggressive customers during telephone calls. \n  \nObjectives:  \n·        Answer and make telephone calls in a professional manner \n·        Learn techniques to efficiently respond to queries \n·        Build rapport with callers and meet their needs \n·        Handle concerns with empathy and understanding \n·        Dealing with angry or aggressive callers \n  \nIf you no longer require your place on this course place cancel it so that there is availability for other delegates.  To cancel a booking please log into your Learning and Development Centre account and navigate to the Courses tab from your dashboard. \nIt is expected that you will attend the session virtually from a quiet location at which you will not be disturbed\, and you will have access to a microphone and camera on your device.  Every delegate must have their own device to use throughout this session.  This is a requirement for attending this interactive course. \n  \nIf you have any questions please contact the team at ldc.sentinel@nhs.net
URL:https://devontraininghub.co.uk/event/telephone-techniques-12th-november-2026-hosted-by-ldc
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="Learning and Development Centre":MAILTO:ldc.sentinel@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261124T093000
DTEND;TZID=Europe/London:20261124T130000
DTSTAMP:20260226T083554Z
CREATED:20240223T125240Z
LAST-MODIFIED:20260226T083554Z
UID:10001881-1795512600-1795525200@devontraininghub.co.uk
SUMMARY:Patients behaving badly – how to manage them effectively
DESCRIPTION:Aim:\nEver replayed that conversation and wished you had handled it better? This workshop will look at practical techniques to help you achieve successful and positive outcomes with those difficult people and/or situations. Techniques learned are immediately applicable to your workplace. \nThis course shows participants how to achieve the win-win situation with their most challenging patients. \nWho should attend the workshop:\nAll non-clinical staff \nLearning outcomes:\nBy the end of the workshop participants will: \n– Understand why people may be difficult\n– Be able to recognise and diffuse a situation before it starts\n– Know how to choose when to be assertive\n– Have more confidence when dealing with difficult people\n– Have discussed situations you may face and how to deal with them in the future\n– Have practised behaviours language to be used\n– Know when to deal with the situation yourself\n– Know when to pass the difficult situation on \nWorkshop format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover: \n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/patients-behaving-badly-how-to-manage-them-effectively/2026-11-24
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261202T100000
DTEND;TZID=Europe/London:20261202T160000
DTSTAMP:20260226T082323Z
CREATED:20240223T125858Z
LAST-MODIFIED:20260226T082323Z
UID:10001860-1796205600-1796227200@devontraininghub.co.uk
SUMMARY:Becoming a Leader
DESCRIPTION:Aim:\nThis workshop will empower you with a solid understanding and practical application of\nthree fundamental aspects of leadership: Personal\, Team\, and Task Leadership. Through\ninteractive sessions\, you will learn to enhance your self-awareness\, develop positive\nleadership approaches\, and implement effective strategies to inspire and lead your team\nwhile continuously improving task management. Our focus on soliciting feedback\, lifelong\nlearning\, inclusivity\, and problem-solving will guide you towards becoming an exemplary\nleader who can adeptly navigate the complex landscape of healthcare. \nAt the end of this course delegates will be able to:\n– Clearly define the core requirements of Personal\, Team and Task Leadership\n– Increase their self-awareness and develop a positive approach to leadership\n– Utilise clear methods of getting the best out of their team and those around them\n– Implement working practices that will assist them in becoming a great leader \nWho should attend the workshop:\nThis workshop is particularly suited to participants who want to enhance or develop their\nleadership skills. It will suit people that are relatively new to leadership or are in need of a\nfresh perspective for their leadership role. \nLearning Outcomes:\nAt the end of the workshop\, you will have:\n– Increased their understanding the transition into management\n– Increased their understanding of their role and responsibilities as a manager\n– Increased their self-awareness\n– Explored different styles of management and be aware of their own approach\n– Understood the importance of performance management and their role in it\n– Identified the management skills needed to carry out their role effectively and had the opportunity to practice some of these skills\n– Appraised their existing management skills and have a plan for their ongoing development\n– Consider ways that the learning can be applied back at work \nWorkshop Format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover:\n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/becoming-a-leader/2026-12-02
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270113T100000
DTEND;TZID=Europe/London:20270114T160000
DTSTAMP:20260226T082043Z
CREATED:20240223T124337Z
LAST-MODIFIED:20260226T082043Z
UID:10001855-1799834400-1799942400@devontraininghub.co.uk
SUMMARY:Managing for the First Time
DESCRIPTION:Aim:\nThis two-day course is aimed at anyone who has recently taken up their first management position. It provides a blend of theory and practice\, explores the transition into a management role\, addresses the shift in relationships for people who have been promoted from within their own teams and creates an opportunity to share experiences\, ideas\, and approaches with others in a similar position. \nWho should attend the workshop: \nAll new line managers and supervisors or experienced line managers who would like a refresher. \nLearning Outcomes:\nAt the end of the workshop\, you will have:\n– Increased their understanding the transition into management\n– Increased their understanding of their role and responsibilities as a manager\n– Increased their self-awareness\n– Explored different styles of management and be aware of their own approach\n– Understood the importance of performance management and their role in it\n– Identified the management skills needed to carry out their role effectively and had the opportunity to practice some of these skills\n– Appraised their existing management skills and have a plan for their ongoing development\n– Consider ways that the learning can be applied back at work \nWorkshop Format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover:\n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/managing-for-the-first-time/2027-01-13
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270119T093000
DTEND;TZID=Europe/London:20270119T123000
DTSTAMP:20260821T152547Z
CREATED:20260821T152547Z
LAST-MODIFIED:20260821T152547Z
UID:10002015-1800351000-1800361800@devontraininghub.co.uk
SUMMARY:Minute Taking - 19th January 2027 - Hosted by LDC
DESCRIPTION:Minute Taking Course – 19th January 2027 \n09:30 to 12:30 \nWritten and presented by Learning and Development Centre Educator and Coach\, Carolyn Carter.  \n\nAccessible\, virtual training delivered live for the benefit of all employees.  \nSuitable for: Anyone who works in a professional environment and is asked to take minutes during formal meetings. \nThis course is designed to equip participants with the skills and knowledge to produce clear\, accurate and legally robust minutes. \n\nLearning Outcomes: \n\nDefine the importance and usefulness of minute taking during meetings.\nDescribe the role of the minute taker before\, during and after a meeting.\nOutline the pre-meeting preparations for minute taking and what to do during a meeting.\nExplain how the action triangle can help write actions\, decisions and outcomes of a meeting.\nDiscuss the responsibilities of a minute taker\, tasks involved and solutions to common problems faced in minute taking.\nSummarise how technology can help minute takers\n\n  \nIt is expected that you will attend the session virtually from a quiet location at which you will not be disturbed\, and you will have access to a microphone and camera on your device.  Every delegate must have their own device to use throughout this session.  This is a requirement for attending this interactive course. \nIf you no longer require your place on this course place cancel or transfer it so that there is availability for other delegates.  To manage your bookings please log into your Learning and Development Centre account and navigate to your course list. \nIf you have any questions please contact the team at ldc.sentinel@nhs.net
URL:https://devontraininghub.co.uk/event/minute-taking-19th-january-2027-hosted-by-ldc
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="Learning and Development Centre":MAILTO:ldc.sentinel@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270127T093000
DTEND;TZID=Europe/London:20270127T130000
DTSTAMP:20260226T083554Z
CREATED:20240223T125240Z
LAST-MODIFIED:20260226T083554Z
UID:10001882-1801042200-1801054800@devontraininghub.co.uk
SUMMARY:Patients behaving badly – how to manage them effectively
DESCRIPTION:Aim:\nEver replayed that conversation and wished you had handled it better? This workshop will look at practical techniques to help you achieve successful and positive outcomes with those difficult people and/or situations. Techniques learned are immediately applicable to your workplace. \nThis course shows participants how to achieve the win-win situation with their most challenging patients. \nWho should attend the workshop:\nAll non-clinical staff \nLearning outcomes:\nBy the end of the workshop participants will: \n– Understand why people may be difficult\n– Be able to recognise and diffuse a situation before it starts\n– Know how to choose when to be assertive\n– Have more confidence when dealing with difficult people\n– Have discussed situations you may face and how to deal with them in the future\n– Have practised behaviours language to be used\n– Know when to deal with the situation yourself\n– Know when to pass the difficult situation on \nWorkshop format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover: \n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/patients-behaving-badly-how-to-manage-them-effectively/2027-01-27
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270210T100000
DTEND;TZID=Europe/London:20270210T130000
DTSTAMP:20260226T082938Z
CREATED:20240205T095530Z
LAST-MODIFIED:20260226T082938Z
UID:10001871-1802253600-1802264400@devontraininghub.co.uk
SUMMARY:Pain Free Appraisals
DESCRIPTION:Aim\nThe dreaded appraisal reviews are coming around again! Let’s take the fear and hard work away and make all appraisals a positive and developmental experience. \nThe aims of this workshop are therefore: \n\nTo help delegates plan for and hold a positive performance review\, ensuring performance is raised to new levels\nTo give delegates the knowledge and confidence needed to raise the performance of their underperforming staff\n\nWho should attend the workshop\n\nManagers. team leads and other staff in a supervisory role\n\nLearning outcomes\nBy the end of the workshop\, participants will have a better understanding of: \n\nThe purpose of the appraisal process\nHow to plan a good performance review\nThe skills needed to hold a positive performance review\nFeedback and coaching techniques to improve performance\n\nThey will also have practised the essential skills and techniques covered. \nWorkshop format\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover: \n\nManagement theory and research input from the trainer\nLearning from our shared experiences\nSmall group work to discuss and share ideas\n\nThis workshop can be run in-house. Please email info@generalpracticetraining.co.uk and we will be pleased to chat to you. \nIf working online\, all participants will need access to a laptop or PC. Zoom joining instructions will be sent as part of the meeting invitations unless the organisation prefers to use its own video conferencing facility.
URL:https://devontraininghub.co.uk/event/pain-free-appraisals/2027-02-10
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270310T100000
DTEND;TZID=Europe/London:20270311T160000
DTSTAMP:20260226T082043Z
CREATED:20240223T124337Z
LAST-MODIFIED:20260226T082043Z
UID:10001856-1804672800-1804780800@devontraininghub.co.uk
SUMMARY:Managing for the First Time
DESCRIPTION:Aim:\nThis two-day course is aimed at anyone who has recently taken up their first management position. It provides a blend of theory and practice\, explores the transition into a management role\, addresses the shift in relationships for people who have been promoted from within their own teams and creates an opportunity to share experiences\, ideas\, and approaches with others in a similar position. \nWho should attend the workshop: \nAll new line managers and supervisors or experienced line managers who would like a refresher. \nLearning Outcomes:\nAt the end of the workshop\, you will have:\n– Increased their understanding the transition into management\n– Increased their understanding of their role and responsibilities as a manager\n– Increased their self-awareness\n– Explored different styles of management and be aware of their own approach\n– Understood the importance of performance management and their role in it\n– Identified the management skills needed to carry out their role effectively and had the opportunity to practice some of these skills\n– Appraised their existing management skills and have a plan for their ongoing development\n– Consider ways that the learning can be applied back at work \nWorkshop Format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover:\n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/managing-for-the-first-time/2027-03-10
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270318T093000
DTEND;TZID=Europe/London:20270318T130000
DTSTAMP:20260226T083554Z
CREATED:20240223T125240Z
LAST-MODIFIED:20260226T083554Z
UID:10001883-1805362200-1805374800@devontraininghub.co.uk
SUMMARY:Patients behaving badly – how to manage them effectively
DESCRIPTION:Aim:\nEver replayed that conversation and wished you had handled it better? This workshop will look at practical techniques to help you achieve successful and positive outcomes with those difficult people and/or situations. Techniques learned are immediately applicable to your workplace. \nThis course shows participants how to achieve the win-win situation with their most challenging patients. \nWho should attend the workshop:\nAll non-clinical staff \nLearning outcomes:\nBy the end of the workshop participants will: \n– Understand why people may be difficult\n– Be able to recognise and diffuse a situation before it starts\n– Know how to choose when to be assertive\n– Have more confidence when dealing with difficult people\n– Have discussed situations you may face and how to deal with them in the future\n– Have practised behaviours language to be used\n– Know when to deal with the situation yourself\n– Know when to pass the difficult situation on \nWorkshop format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover: \n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/patients-behaving-badly-how-to-manage-them-effectively/2027-03-18
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
END:VCALENDAR