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DTSTART;TZID=Europe/London:20260512T100000
DTEND;TZID=Europe/London:20260512T160000
DTSTAMP:20260507T170307
CREATED:20240223T125858Z
LAST-MODIFIED:20260226T082323Z
UID:10001857-1778580000-1778601600@devontraininghub.co.uk
SUMMARY:Becoming a Leader
DESCRIPTION:Aim:\nThis workshop will empower you with a solid understanding and practical application of\nthree fundamental aspects of leadership: Personal\, Team\, and Task Leadership. Through\ninteractive sessions\, you will learn to enhance your self-awareness\, develop positive\nleadership approaches\, and implement effective strategies to inspire and lead your team\nwhile continuously improving task management. Our focus on soliciting feedback\, lifelong\nlearning\, inclusivity\, and problem-solving will guide you towards becoming an exemplary\nleader who can adeptly navigate the complex landscape of healthcare. \nAt the end of this course delegates will be able to:\n– Clearly define the core requirements of Personal\, Team and Task Leadership\n– Increase their self-awareness and develop a positive approach to leadership\n– Utilise clear methods of getting the best out of their team and those around them\n– Implement working practices that will assist them in becoming a great leader \nWho should attend the workshop:\nThis workshop is particularly suited to participants who want to enhance or develop their\nleadership skills. It will suit people that are relatively new to leadership or are in need of a\nfresh perspective for their leadership role. \nLearning Outcomes:\nAt the end of the workshop\, you will have:\n– Increased their understanding the transition into management\n– Increased their understanding of their role and responsibilities as a manager\n– Increased their self-awareness\n– Explored different styles of management and be aware of their own approach\n– Understood the importance of performance management and their role in it\n– Identified the management skills needed to carry out their role effectively and had the opportunity to practice some of these skills\n– Appraised their existing management skills and have a plan for their ongoing development\n– Consider ways that the learning can be applied back at work \nWorkshop Format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover:\n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/becoming-a-leader/2026-05-12
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260512T123000
DTEND;TZID=Europe/London:20260512T133000
DTSTAMP:20260507T170307
CREATED:20260113T150412Z
LAST-MODIFIED:20260407T111820Z
UID:10001785-1778589000-1778592600@devontraininghub.co.uk
SUMMARY:Oliver McGowan Mandatory Training on Learning Disability and Autism: Tier 1\, Part 2 – 12th May 2026 – Hosted by LDC
DESCRIPTION:Oliver McGowan Mandatory Training on Learning Disability and Autism: Tier 1\, Part 2 – 12th May 2026\n12:30 to 13:30.\nLive virtual training session hosted by Award Training and facilitated by the Learning and Development Centre.\nSuitable for: \nAll staff working in a registered health and/or social care setting that require a general awareness of the support autistic people or people with a learning disability may need.  These will be staff members that are not making care decisions about patients. \nAs of July 2022\, all registered health and social care providers are now required to provide training for their staff in learning disability and autism\, including how to interact appropriately with autistic people and people who have a learning disability. \nALL DELEGATES MUST COMPLETE THE 90-MINUTE ONLINE LEARNING MODULE BEFORE ATTENDING THIS EVENT.  CLICK HERE TO ACCESS THE MODULE VIA E-LEARNING FOR HEALTHCARE: https://www.e-lfh.org.uk/programmes/the-oliver-mcgowan-mandatory-training-on-learning-disability-and-autism/ \nFrom our training partners\, Award Training: \nThe Oliver McGowan Mandatory Training on Learning Disability and Autism is a standardised\, government-recommended training package designed to ensure consistent\, high-quality learning across the health and social care sector. \nDelivered by trained and approved facilitators\, the structured approach ensures that: \n✔ Content and delivery remain consistent\, making the training fully transferable between employers \n✔ It aligns with national standards and best practices\, as recognised by leading advisory bodies in health and social care \n✔ Staff receive the essential knowledge and understanding required by the Health and Care Act 2022 \nCourse delivery: \nThis session will be delivered as a live virtual teaching session in MS Teams.  People joining the session should have access to their own device and join from a quiet location in which they will not be disturbed. \nIf you no longer require your place on this course place cancel it so that there is availability for other delegates.  To cancel a booking please log into your Learning and Development Centre account\, go to the Centre course list and click on the orange box next to the course name. \nIf there are any queries please contact us! ldc.sentinel@nhs.net
URL:https://devontraininghub.co.uk/event/oliver-mcgowan-mandatory-training-on-learning-disability-and-autism-tier-1-part-2-12th-may-2026-hosted-by-ldc
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="Learning and Development Centre":MAILTO:ldc.sentinel@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260513T100000
DTEND;TZID=Europe/London:20260513T130000
DTSTAMP:20260507T170307
CREATED:20240205T095530Z
LAST-MODIFIED:20260226T082938Z
UID:10001867-1778666400-1778677200@devontraininghub.co.uk
SUMMARY:Pain Free Appraisals
DESCRIPTION:Aim\nThe dreaded appraisal reviews are coming around again! Let’s take the fear and hard work away and make all appraisals a positive and developmental experience. \nThe aims of this workshop are therefore: \n\nTo help delegates plan for and hold a positive performance review\, ensuring performance is raised to new levels\nTo give delegates the knowledge and confidence needed to raise the performance of their underperforming staff\n\nWho should attend the workshop\n\nManagers. team leads and other staff in a supervisory role\n\nLearning outcomes\nBy the end of the workshop\, participants will have a better understanding of: \n\nThe purpose of the appraisal process\nHow to plan a good performance review\nThe skills needed to hold a positive performance review\nFeedback and coaching techniques to improve performance\n\nThey will also have practised the essential skills and techniques covered. \nWorkshop format\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover: \n\nManagement theory and research input from the trainer\nLearning from our shared experiences\nSmall group work to discuss and share ideas\n\nThis workshop can be run in-house. Please email info@generalpracticetraining.co.uk and we will be pleased to chat to you. \nIf working online\, all participants will need access to a laptop or PC. Zoom joining instructions will be sent as part of the meeting invitations unless the organisation prefers to use its own video conferencing facility.
URL:https://devontraininghub.co.uk/event/pain-free-appraisals/2026-05-13
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260519T093000
DTEND;TZID=Europe/London:20260519T130000
DTSTAMP:20260507T170307
CREATED:20240223T125240Z
LAST-MODIFIED:20260226T083554Z
UID:10001878-1779183000-1779195600@devontraininghub.co.uk
SUMMARY:Patients behaving badly – how to manage them effectively
DESCRIPTION:Aim:\nEver replayed that conversation and wished you had handled it better? This workshop will look at practical techniques to help you achieve successful and positive outcomes with those difficult people and/or situations. Techniques learned are immediately applicable to your workplace. \nThis course shows participants how to achieve the win-win situation with their most challenging patients. \nWho should attend the workshop:\nAll non-clinical staff \nLearning outcomes:\nBy the end of the workshop participants will: \n– Understand why people may be difficult\n– Be able to recognise and diffuse a situation before it starts\n– Know how to choose when to be assertive\n– Have more confidence when dealing with difficult people\n– Have discussed situations you may face and how to deal with them in the future\n– Have practised behaviours language to be used\n– Know when to deal with the situation yourself\n– Know when to pass the difficult situation on \nWorkshop format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover: \n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/patients-behaving-badly-how-to-manage-them-effectively/2026-05-19
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260602T100000
DTEND;TZID=Europe/London:20260603T160000
DTSTAMP:20260507T170307
CREATED:20240223T124337Z
LAST-MODIFIED:20260226T082043Z
UID:10001852-1780394400-1780502400@devontraininghub.co.uk
SUMMARY:Managing for the First Time
DESCRIPTION:Aim:\nThis two-day course is aimed at anyone who has recently taken up their first management position. It provides a blend of theory and practice\, explores the transition into a management role\, addresses the shift in relationships for people who have been promoted from within their own teams and creates an opportunity to share experiences\, ideas\, and approaches with others in a similar position. \nWho should attend the workshop: \nAll new line managers and supervisors or experienced line managers who would like a refresher. \nLearning Outcomes:\nAt the end of the workshop\, you will have:\n– Increased their understanding the transition into management\n– Increased their understanding of their role and responsibilities as a manager\n– Increased their self-awareness\n– Explored different styles of management and be aware of their own approach\n– Understood the importance of performance management and their role in it\n– Identified the management skills needed to carry out their role effectively and had the opportunity to practice some of these skills\n– Appraised their existing management skills and have a plan for their ongoing development\n– Consider ways that the learning can be applied back at work \nWorkshop Format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover:\n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/managing-for-the-first-time/2026-06-02
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260616T093000
DTEND;TZID=Europe/London:20260616T130000
DTSTAMP:20260507T170307
CREATED:20251208T144135Z
LAST-MODIFIED:20260407T113912Z
UID:10001756-1781602200-1781614800@devontraininghub.co.uk
SUMMARY:Wellbeing in the Workplace – 16th June 2026 – Hosted by LDC
DESCRIPTION:Wellbeing in the Workplace – 16th June 2026\, 09:30 to 13:00\nSuitable for all job roles in all settings.\nWith Tracey O’Keeffe – RGN and Specialist Mental Health Coach.\nIn Person Training at Future Skills Centre\, Exeter College\, Exeter Airport Industrial Estate\, EX5 2LJ.\nSuitable for:  \nAll job roles in all settings. \nAims of the course: \nThis session will develop awareness of the threats to wellbeing in the workplace and to explore positive strategies to help develop a personal wellbeing toolkit. \nLearning Outcomes: \n\nUnderstand what affects wellbeing within the workplace.\nUnderstand the stress response and how this impacts the individual.\nRecognise the difference between reacting and responding to challenging situations.\nIdentify individual opportunities for creating a positive approach to personal wellbeing in the workplace.\n\nCourse Outline: \n\nIntroduction to wellbeing\nStress and the body’s response\nExploring workplace stressors\nReacting vs responding\nFive ways to wellbeing\nResilience as a concept\nCreating a toolkit of solutions\n\nVenue and Facilities \nFree parking is available at the venue. \nCatering \nLiquid refreshments will be provided on arrival and during the morning break.  Please be aware that this is not a catered event. \nIf you no longer require your place on this course place cancel it so that there is availability for other delegates.  To cancel a booking please log into your Learning and Development Centre account\, go to the Centre course list and click on the orange box next to the course name.\nIf you have any questions please contact the team:  ldc.sentinel@nhs.net
URL:https://devontraininghub.co.uk/event/wellbeing-in-the-workplace-16th-june-2026-hosted-by-ldc
LOCATION:Future Skills Centre\, Exeter College\, Exeter Airport Industrial Estate\, Exeter\, EX5 2LJ
CATEGORIES:Administration Courses,Clinical Skills Courses,Leadership / Management Course,Mental Health Courses
ORGANIZER;CN="Learning and Development Centre":MAILTO:ldc.sentinel@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260701T093000
DTEND;TZID=Europe/London:20260701T130000
DTSTAMP:20260507T170307
CREATED:20240223T125240Z
LAST-MODIFIED:20260226T083554Z
UID:10001879-1782898200-1782910800@devontraininghub.co.uk
SUMMARY:Patients behaving badly – how to manage them effectively
DESCRIPTION:Aim:\nEver replayed that conversation and wished you had handled it better? This workshop will look at practical techniques to help you achieve successful and positive outcomes with those difficult people and/or situations. Techniques learned are immediately applicable to your workplace. \nThis course shows participants how to achieve the win-win situation with their most challenging patients. \nWho should attend the workshop:\nAll non-clinical staff \nLearning outcomes:\nBy the end of the workshop participants will: \n– Understand why people may be difficult\n– Be able to recognise and diffuse a situation before it starts\n– Know how to choose when to be assertive\n– Have more confidence when dealing with difficult people\n– Have discussed situations you may face and how to deal with them in the future\n– Have practised behaviours language to be used\n– Know when to deal with the situation yourself\n– Know when to pass the difficult situation on \nWorkshop format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover: \n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/patients-behaving-badly-how-to-manage-them-effectively/2026-07-01
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260703T090000
DTEND;TZID=Europe/London:20260703T170000
DTSTAMP:20260507T170307
CREATED:20260227T111052Z
LAST-MODIFIED:20260407T115250Z
UID:10001885-1783069200-1783098000@devontraininghub.co.uk
SUMMARY:Oliver McGowan Mandatory Training on Learning Disability and Autism: Tier 2\, Part 2 – 3rd July 2026 – Hosted by LDC
DESCRIPTION:Oliver McGowan Mandatory Training on Learning Disability and Autism: Tier 2\, Part 2 – 3rd July 2026.  09:00 to 17:00.\n \nIn person training to be delivered at The Woolwell Centre\, Darklake Lane\, Woolwell\, Plymouth. PL6 7TR.\nHosted by the Learning and Development Centre with Award Training. \nSuitable for: \nAll staff working in a registered health and/or social care setting that make decisions about the care of people with learning disabilities and/or autism. \nAs of July 2022\, all registered health and social care providers are now required to provide training for their staff in learning disability and autism\, including how to interact appropriately with autistic people and people who have a learning disability. \nPlease use this graphic to determine which Tier of training you should attend: \n \nALL DELEGATES MUST COMPLETE THE 90-MINUTE ONLINE LEARNING MODULE BEFORE ATTENDING THIS EVENT.  CLICK HERE TO ACCESS THE MODULE VIA E-LEARNING FOR HEALTHCARE: https://www.e-lfh.org.uk/programmes/the-oliver-mcgowan-mandatory-training-on-learning-disability-and-autism/ \nFrom our training partners\, Award Training: \nThe Oliver McGowan Mandatory Training on Learning Disability and Autism is a standardised\, government-recommended training package designed to ensure consistent\, high-quality learning across the health and social care sector. \nDelivered by trained and approved facilitators\, the structured approach ensures that: \n✔ Content and delivery remain consistent\, making the training fully transferable between employers \n✔ It aligns with national standards and best practices\, as recognised by leading advisory bodies in health and social care \n✔ Staff receive the essential knowledge and understanding required by the Health and Care Act 2022 \nFacilities and Catering: \nAll refreshments\, the buffet lunch\, venue costs\, training materials and provision of specialist trainers  are included in the course fee.  If delegates have any access or dietary needs please ensure these are clearly identified at the time of booking. \nThis is a live teaching session\, presented in person at the venue.  This session will not be streamed or recorded for future reference.  Delegates will be sent additional information and meeting details in the week prior to the teaching session. \nParking: \nThere is plenty of free parking available in the main car park at The Woolwell Centre. \nIf you no longer require your place on this course place cancel it so that there is availability for other delegates.  To cancel a booking please log into your Learning and Development Centre account\, go to the Centre course list and click on the orange box next to the course name. \nIf there are any queries please contact us! ldc.sentinel@nhs.net
URL:https://devontraininghub.co.uk/event/oliver-mcgowan-mandatory-training-on-learning-disability-and-autism-tier-2-part-2-3rd-july-2026-hosted-by-ldc
LOCATION:Woolwell Community Centre\, PL6 7TR\, Woolwell Community Centre\, Plymouth\, PL6 7TR
CATEGORIES:Administration Courses,Clinical Skills Courses
ORGANIZER;CN="Learning and Development Centre":MAILTO:ldc.sentinel@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260708T093000
DTEND;TZID=Europe/London:20260708T133000
DTSTAMP:20260507T170307
CREATED:20251215T102304Z
LAST-MODIFIED:20260407T115358Z
UID:10001766-1783503000-1783517400@devontraininghub.co.uk
SUMMARY:Mental Health Crisis Management – 8th July 2026 – Hosted by LDC
DESCRIPTION:Mental Health Crisis Management – 8th July 2026\, 09:30 to 13:30.\nSuitable for all job roles in all settings\nWith Ali Uzzell\, MHFA England Trainer. \nMental Health Crisis Management \nThe purpose of this training is to help increase awareness of mental health crises and build confidence\, so that learners will be able to support individuals who are experiencing them. Also\, know where to signpost individuals for appropriate professional help. \nThe overall aims of the training will be to: \n\n Develop knowledge of mental health crises\n Raise awareness of how a mental health crisis might be experienced\n Develop an understanding of how to recognise a mental health crisis\n Build confidence and the skills to support someone in a mental health crisis\n Create a mental health crisis sign posting tool kit\n Recognise the importance of self-care\n\nSession Outline:: \n·       Identify what a mental health crisis is and how to recognise it. \n·       Identify what the potential risk factors are (our own safety\, the individuals\, and others) and how to manage the risks. \n·       Explore a range of techniques to support\, calm and reassure someone who is in crisis. \n·       Identify the key communication skills \n·       Identify a range of further professional/ non-professional support and next steps to build a resource toolkit. \n·       Recognise the importance of self-care and begin to create a personal self-care toolkit. \nFormat \n·        This is a half day course delivered virtually in Zoom. \n·        Learning takes place through a mix of presentations\, group discussions and workshop activities \n·        We limit numbers to 24 people per course so that the instructor can keep people safe and supported while they learn \nIf you no longer require your place on this course place cancel it so that there is availability for other delegates.  To cancel a booking please log into your Learning and Development Centre account\, go to the Centre course list and click on the orange box next to the course name.  It is expected that you will attend the session virtually from a quiet location at which you will not be disturbed\, and you will have access to a microphone and camera on your device.  Every delegate must have their own device to use throughout this session.  This is a requirement for attending this interactive course. \nThis course is being run as an online training course. Details of how to join the meeting will be emailed to you closer to the event. \nAll delegates must have their own booking made through the Learning and Development Centre website to join the meeting.  The name on your Zoom account should be recognisable as the name on your booking.  If we cannot identify delegates they may not be admitted to the session\, or certificates may not be issued after the event. \nIf you have any questions please contact the team at ldc.sentinel@nhs.net
URL:https://devontraininghub.co.uk/event/mental-health-crisis-management-8th-july-2026-hosted-by-ldc
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses,Clinical Skills Courses,Leadership / Management Course,Mental Health Courses
ORGANIZER;CN="Learning and Development Centre":MAILTO:ldc.sentinel@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260708T100000
DTEND;TZID=Europe/London:20260708T160000
DTSTAMP:20260507T170307
CREATED:20240223T125858Z
LAST-MODIFIED:20260226T082323Z
UID:10001858-1783504800-1783526400@devontraininghub.co.uk
SUMMARY:Becoming a Leader
DESCRIPTION:Aim:\nThis workshop will empower you with a solid understanding and practical application of\nthree fundamental aspects of leadership: Personal\, Team\, and Task Leadership. Through\ninteractive sessions\, you will learn to enhance your self-awareness\, develop positive\nleadership approaches\, and implement effective strategies to inspire and lead your team\nwhile continuously improving task management. Our focus on soliciting feedback\, lifelong\nlearning\, inclusivity\, and problem-solving will guide you towards becoming an exemplary\nleader who can adeptly navigate the complex landscape of healthcare. \nAt the end of this course delegates will be able to:\n– Clearly define the core requirements of Personal\, Team and Task Leadership\n– Increase their self-awareness and develop a positive approach to leadership\n– Utilise clear methods of getting the best out of their team and those around them\n– Implement working practices that will assist them in becoming a great leader \nWho should attend the workshop:\nThis workshop is particularly suited to participants who want to enhance or develop their\nleadership skills. It will suit people that are relatively new to leadership or are in need of a\nfresh perspective for their leadership role. \nLearning Outcomes:\nAt the end of the workshop\, you will have:\n– Increased their understanding the transition into management\n– Increased their understanding of their role and responsibilities as a manager\n– Increased their self-awareness\n– Explored different styles of management and be aware of their own approach\n– Understood the importance of performance management and their role in it\n– Identified the management skills needed to carry out their role effectively and had the opportunity to practice some of these skills\n– Appraised their existing management skills and have a plan for their ongoing development\n– Consider ways that the learning can be applied back at work \nWorkshop Format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover:\n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/becoming-a-leader/2026-07-08
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260709T100000
DTEND;TZID=Europe/London:20260709T130000
DTSTAMP:20260507T170307
CREATED:20240205T095530Z
LAST-MODIFIED:20260226T082938Z
UID:10001868-1783591200-1783602000@devontraininghub.co.uk
SUMMARY:Pain Free Appraisals
DESCRIPTION:Aim\nThe dreaded appraisal reviews are coming around again! Let’s take the fear and hard work away and make all appraisals a positive and developmental experience. \nThe aims of this workshop are therefore: \n\nTo help delegates plan for and hold a positive performance review\, ensuring performance is raised to new levels\nTo give delegates the knowledge and confidence needed to raise the performance of their underperforming staff\n\nWho should attend the workshop\n\nManagers. team leads and other staff in a supervisory role\n\nLearning outcomes\nBy the end of the workshop\, participants will have a better understanding of: \n\nThe purpose of the appraisal process\nHow to plan a good performance review\nThe skills needed to hold a positive performance review\nFeedback and coaching techniques to improve performance\n\nThey will also have practised the essential skills and techniques covered. \nWorkshop format\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover: \n\nManagement theory and research input from the trainer\nLearning from our shared experiences\nSmall group work to discuss and share ideas\n\nThis workshop can be run in-house. Please email info@generalpracticetraining.co.uk and we will be pleased to chat to you. \nIf working online\, all participants will need access to a laptop or PC. Zoom joining instructions will be sent as part of the meeting invitations unless the organisation prefers to use its own video conferencing facility.
URL:https://devontraininghub.co.uk/event/pain-free-appraisals/2026-07-09
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260908T100000
DTEND;TZID=Europe/London:20260908T130000
DTSTAMP:20260507T170307
CREATED:20240205T095530Z
LAST-MODIFIED:20260226T082938Z
UID:10001869-1788861600-1788872400@devontraininghub.co.uk
SUMMARY:Pain Free Appraisals
DESCRIPTION:Aim\nThe dreaded appraisal reviews are coming around again! Let’s take the fear and hard work away and make all appraisals a positive and developmental experience. \nThe aims of this workshop are therefore: \n\nTo help delegates plan for and hold a positive performance review\, ensuring performance is raised to new levels\nTo give delegates the knowledge and confidence needed to raise the performance of their underperforming staff\n\nWho should attend the workshop\n\nManagers. team leads and other staff in a supervisory role\n\nLearning outcomes\nBy the end of the workshop\, participants will have a better understanding of: \n\nThe purpose of the appraisal process\nHow to plan a good performance review\nThe skills needed to hold a positive performance review\nFeedback and coaching techniques to improve performance\n\nThey will also have practised the essential skills and techniques covered. \nWorkshop format\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover: \n\nManagement theory and research input from the trainer\nLearning from our shared experiences\nSmall group work to discuss and share ideas\n\nThis workshop can be run in-house. Please email info@generalpracticetraining.co.uk and we will be pleased to chat to you. \nIf working online\, all participants will need access to a laptop or PC. Zoom joining instructions will be sent as part of the meeting invitations unless the organisation prefers to use its own video conferencing facility.
URL:https://devontraininghub.co.uk/event/pain-free-appraisals/2026-09-08
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260909T100000
DTEND;TZID=Europe/London:20260910T160000
DTSTAMP:20260507T170307
CREATED:20240223T124337Z
LAST-MODIFIED:20260226T082043Z
UID:10001853-1788948000-1789056000@devontraininghub.co.uk
SUMMARY:Managing for the First Time
DESCRIPTION:Aim:\nThis two-day course is aimed at anyone who has recently taken up their first management position. It provides a blend of theory and practice\, explores the transition into a management role\, addresses the shift in relationships for people who have been promoted from within their own teams and creates an opportunity to share experiences\, ideas\, and approaches with others in a similar position. \nWho should attend the workshop: \nAll new line managers and supervisors or experienced line managers who would like a refresher. \nLearning Outcomes:\nAt the end of the workshop\, you will have:\n– Increased their understanding the transition into management\n– Increased their understanding of their role and responsibilities as a manager\n– Increased their self-awareness\n– Explored different styles of management and be aware of their own approach\n– Understood the importance of performance management and their role in it\n– Identified the management skills needed to carry out their role effectively and had the opportunity to practice some of these skills\n– Appraised their existing management skills and have a plan for their ongoing development\n– Consider ways that the learning can be applied back at work \nWorkshop Format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover:\n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/managing-for-the-first-time/2026-09-09
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260910T093000
DTEND;TZID=Europe/London:20260910T130000
DTSTAMP:20260507T170307
CREATED:20240223T125240Z
LAST-MODIFIED:20260226T083554Z
UID:10001880-1789032600-1789045200@devontraininghub.co.uk
SUMMARY:Patients behaving badly – how to manage them effectively
DESCRIPTION:Aim:\nEver replayed that conversation and wished you had handled it better? This workshop will look at practical techniques to help you achieve successful and positive outcomes with those difficult people and/or situations. Techniques learned are immediately applicable to your workplace. \nThis course shows participants how to achieve the win-win situation with their most challenging patients. \nWho should attend the workshop:\nAll non-clinical staff \nLearning outcomes:\nBy the end of the workshop participants will: \n– Understand why people may be difficult\n– Be able to recognise and diffuse a situation before it starts\n– Know how to choose when to be assertive\n– Have more confidence when dealing with difficult people\n– Have discussed situations you may face and how to deal with them in the future\n– Have practised behaviours language to be used\n– Know when to deal with the situation yourself\n– Know when to pass the difficult situation on \nWorkshop format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover: \n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/patients-behaving-badly-how-to-manage-them-effectively/2026-09-10
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260917T140000
DTEND;TZID=Europe/London:20260917T170000
DTSTAMP:20260507T170307
CREATED:20260410T141718Z
LAST-MODIFIED:20260410T141718Z
UID:10001905-1789653600-1789664400@devontraininghub.co.uk
SUMMARY:Understanding Medical Terminology Workshop - 17th September 2026 - Hosted by LDC
DESCRIPTION:Understanding Medical Terminology Workshop \nVirtual interactive workshop presented by Clare Hartgen\, Learning and Development Centre Non-Clinical Educator \n17th September 2026 – 14:00 to 17:00 \n  \nSuitable for:  \nPrimary Care Administration and Reception Teams \nCourse Aim: \nBy the end of this workshop delegates should have improved their understanding of medical terminology and the systems within the body.  They should be able to use this knowledge at work to enhance their understanding of terms and abbreviations which in turn will increase effectiveness and job satisfaction. \nCourse Objective: \nTo learn more about the more common medical terms with a basic understanding of anatomy linked to systems within the body. \nLearning Outcomes: \nBreak down medical terminology into suffixes\, prefixes and root words to understand the meaning \nDecipher what area of the body the term relates to \nUtilise this knowledge at work with enhanced understanding of terms and abbreviations. \nThis workshop is limited to 15 delegates. \nThere is a Workbook which accompanies this course and there is information within that that will support delegates’ learning.  This will be distributed to delegates prior to the course. \nIf you no longer require your place on this course place cancel it so that there is availability for other delegates.  To cancel a booking please log into your Learning and Development Centre account. \nIt is expected that you will attend the session virtually from a quiet location at which you will not be disturbed\, and you will have access to a microphone and camera on your device.  Every delegate must have their own device to use throughout this session.  This is a requirement for attending this interactive course. \nAll delegates must have their own booking made through the Learning and Development Centre website to join the meeting.  The name on your Zoom account should be recognisable as the name on your booking.  If we cannot identify delegates they may not be admitted to the session\, or certificates may not be issued after the event. \nIf you have any queries please contact ldc.sentinel@nhs.net
URL:https://devontraininghub.co.uk/event/understanding-medical-terminology-workshop-17th-september-2026-hosted-by-ldc
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses,Clinical Skills Courses
ORGANIZER;CN="Learning and Development Centre":MAILTO:ldc.sentinel@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261007T100000
DTEND;TZID=Europe/London:20261007T160000
DTSTAMP:20260507T170307
CREATED:20240223T125858Z
LAST-MODIFIED:20260226T082323Z
UID:10001859-1791367200-1791388800@devontraininghub.co.uk
SUMMARY:Becoming a Leader
DESCRIPTION:Aim:\nThis workshop will empower you with a solid understanding and practical application of\nthree fundamental aspects of leadership: Personal\, Team\, and Task Leadership. Through\ninteractive sessions\, you will learn to enhance your self-awareness\, develop positive\nleadership approaches\, and implement effective strategies to inspire and lead your team\nwhile continuously improving task management. Our focus on soliciting feedback\, lifelong\nlearning\, inclusivity\, and problem-solving will guide you towards becoming an exemplary\nleader who can adeptly navigate the complex landscape of healthcare. \nAt the end of this course delegates will be able to:\n– Clearly define the core requirements of Personal\, Team and Task Leadership\n– Increase their self-awareness and develop a positive approach to leadership\n– Utilise clear methods of getting the best out of their team and those around them\n– Implement working practices that will assist them in becoming a great leader \nWho should attend the workshop:\nThis workshop is particularly suited to participants who want to enhance or develop their\nleadership skills. It will suit people that are relatively new to leadership or are in need of a\nfresh perspective for their leadership role. \nLearning Outcomes:\nAt the end of the workshop\, you will have:\n– Increased their understanding the transition into management\n– Increased their understanding of their role and responsibilities as a manager\n– Increased their self-awareness\n– Explored different styles of management and be aware of their own approach\n– Understood the importance of performance management and their role in it\n– Identified the management skills needed to carry out their role effectively and had the opportunity to practice some of these skills\n– Appraised their existing management skills and have a plan for their ongoing development\n– Consider ways that the learning can be applied back at work \nWorkshop Format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover:\n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/becoming-a-leader/2026-10-07
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261103T100000
DTEND;TZID=Europe/London:20261104T160000
DTSTAMP:20260507T170307
CREATED:20240223T124337Z
LAST-MODIFIED:20260226T082043Z
UID:10001854-1793700000-1793808000@devontraininghub.co.uk
SUMMARY:Managing for the First Time
DESCRIPTION:Aim:\nThis two-day course is aimed at anyone who has recently taken up their first management position. It provides a blend of theory and practice\, explores the transition into a management role\, addresses the shift in relationships for people who have been promoted from within their own teams and creates an opportunity to share experiences\, ideas\, and approaches with others in a similar position. \nWho should attend the workshop: \nAll new line managers and supervisors or experienced line managers who would like a refresher. \nLearning Outcomes:\nAt the end of the workshop\, you will have:\n– Increased their understanding the transition into management\n– Increased their understanding of their role and responsibilities as a manager\n– Increased their self-awareness\n– Explored different styles of management and be aware of their own approach\n– Understood the importance of performance management and their role in it\n– Identified the management skills needed to carry out their role effectively and had the opportunity to practice some of these skills\n– Appraised their existing management skills and have a plan for their ongoing development\n– Consider ways that the learning can be applied back at work \nWorkshop Format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover:\n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/managing-for-the-first-time/2026-11-03
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261111T100000
DTEND;TZID=Europe/London:20261111T130000
DTSTAMP:20260507T170307
CREATED:20240205T095530Z
LAST-MODIFIED:20260226T082938Z
UID:10001870-1794391200-1794402000@devontraininghub.co.uk
SUMMARY:Pain Free Appraisals
DESCRIPTION:Aim\nThe dreaded appraisal reviews are coming around again! Let’s take the fear and hard work away and make all appraisals a positive and developmental experience. \nThe aims of this workshop are therefore: \n\nTo help delegates plan for and hold a positive performance review\, ensuring performance is raised to new levels\nTo give delegates the knowledge and confidence needed to raise the performance of their underperforming staff\n\nWho should attend the workshop\n\nManagers. team leads and other staff in a supervisory role\n\nLearning outcomes\nBy the end of the workshop\, participants will have a better understanding of: \n\nThe purpose of the appraisal process\nHow to plan a good performance review\nThe skills needed to hold a positive performance review\nFeedback and coaching techniques to improve performance\n\nThey will also have practised the essential skills and techniques covered. \nWorkshop format\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover: \n\nManagement theory and research input from the trainer\nLearning from our shared experiences\nSmall group work to discuss and share ideas\n\nThis workshop can be run in-house. Please email info@generalpracticetraining.co.uk and we will be pleased to chat to you. \nIf working online\, all participants will need access to a laptop or PC. Zoom joining instructions will be sent as part of the meeting invitations unless the organisation prefers to use its own video conferencing facility.
URL:https://devontraininghub.co.uk/event/pain-free-appraisals/2026-11-11
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261124T093000
DTEND;TZID=Europe/London:20261124T130000
DTSTAMP:20260507T170307
CREATED:20240223T125240Z
LAST-MODIFIED:20260226T083554Z
UID:10001881-1795512600-1795525200@devontraininghub.co.uk
SUMMARY:Patients behaving badly – how to manage them effectively
DESCRIPTION:Aim:\nEver replayed that conversation and wished you had handled it better? This workshop will look at practical techniques to help you achieve successful and positive outcomes with those difficult people and/or situations. Techniques learned are immediately applicable to your workplace. \nThis course shows participants how to achieve the win-win situation with their most challenging patients. \nWho should attend the workshop:\nAll non-clinical staff \nLearning outcomes:\nBy the end of the workshop participants will: \n– Understand why people may be difficult\n– Be able to recognise and diffuse a situation before it starts\n– Know how to choose when to be assertive\n– Have more confidence when dealing with difficult people\n– Have discussed situations you may face and how to deal with them in the future\n– Have practised behaviours language to be used\n– Know when to deal with the situation yourself\n– Know when to pass the difficult situation on \nWorkshop format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover: \n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/patients-behaving-badly-how-to-manage-them-effectively/2026-11-24
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261202T100000
DTEND;TZID=Europe/London:20261202T160000
DTSTAMP:20260507T170307
CREATED:20240223T125858Z
LAST-MODIFIED:20260226T082323Z
UID:10001860-1796205600-1796227200@devontraininghub.co.uk
SUMMARY:Becoming a Leader
DESCRIPTION:Aim:\nThis workshop will empower you with a solid understanding and practical application of\nthree fundamental aspects of leadership: Personal\, Team\, and Task Leadership. Through\ninteractive sessions\, you will learn to enhance your self-awareness\, develop positive\nleadership approaches\, and implement effective strategies to inspire and lead your team\nwhile continuously improving task management. Our focus on soliciting feedback\, lifelong\nlearning\, inclusivity\, and problem-solving will guide you towards becoming an exemplary\nleader who can adeptly navigate the complex landscape of healthcare. \nAt the end of this course delegates will be able to:\n– Clearly define the core requirements of Personal\, Team and Task Leadership\n– Increase their self-awareness and develop a positive approach to leadership\n– Utilise clear methods of getting the best out of their team and those around them\n– Implement working practices that will assist them in becoming a great leader \nWho should attend the workshop:\nThis workshop is particularly suited to participants who want to enhance or develop their\nleadership skills. It will suit people that are relatively new to leadership or are in need of a\nfresh perspective for their leadership role. \nLearning Outcomes:\nAt the end of the workshop\, you will have:\n– Increased their understanding the transition into management\n– Increased their understanding of their role and responsibilities as a manager\n– Increased their self-awareness\n– Explored different styles of management and be aware of their own approach\n– Understood the importance of performance management and their role in it\n– Identified the management skills needed to carry out their role effectively and had the opportunity to practice some of these skills\n– Appraised their existing management skills and have a plan for their ongoing development\n– Consider ways that the learning can be applied back at work \nWorkshop Format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover:\n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/becoming-a-leader/2026-12-02
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270113T100000
DTEND;TZID=Europe/London:20270114T160000
DTSTAMP:20260507T170307
CREATED:20240223T124337Z
LAST-MODIFIED:20260226T082043Z
UID:10001855-1799834400-1799942400@devontraininghub.co.uk
SUMMARY:Managing for the First Time
DESCRIPTION:Aim:\nThis two-day course is aimed at anyone who has recently taken up their first management position. It provides a blend of theory and practice\, explores the transition into a management role\, addresses the shift in relationships for people who have been promoted from within their own teams and creates an opportunity to share experiences\, ideas\, and approaches with others in a similar position. \nWho should attend the workshop: \nAll new line managers and supervisors or experienced line managers who would like a refresher. \nLearning Outcomes:\nAt the end of the workshop\, you will have:\n– Increased their understanding the transition into management\n– Increased their understanding of their role and responsibilities as a manager\n– Increased their self-awareness\n– Explored different styles of management and be aware of their own approach\n– Understood the importance of performance management and their role in it\n– Identified the management skills needed to carry out their role effectively and had the opportunity to practice some of these skills\n– Appraised their existing management skills and have a plan for their ongoing development\n– Consider ways that the learning can be applied back at work \nWorkshop Format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover:\n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/managing-for-the-first-time/2027-01-13
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270127T093000
DTEND;TZID=Europe/London:20270127T130000
DTSTAMP:20260507T170308
CREATED:20240223T125240Z
LAST-MODIFIED:20260226T083554Z
UID:10001882-1801042200-1801054800@devontraininghub.co.uk
SUMMARY:Patients behaving badly – how to manage them effectively
DESCRIPTION:Aim:\nEver replayed that conversation and wished you had handled it better? This workshop will look at practical techniques to help you achieve successful and positive outcomes with those difficult people and/or situations. Techniques learned are immediately applicable to your workplace. \nThis course shows participants how to achieve the win-win situation with their most challenging patients. \nWho should attend the workshop:\nAll non-clinical staff \nLearning outcomes:\nBy the end of the workshop participants will: \n– Understand why people may be difficult\n– Be able to recognise and diffuse a situation before it starts\n– Know how to choose when to be assertive\n– Have more confidence when dealing with difficult people\n– Have discussed situations you may face and how to deal with them in the future\n– Have practised behaviours language to be used\n– Know when to deal with the situation yourself\n– Know when to pass the difficult situation on \nWorkshop format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover: \n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/patients-behaving-badly-how-to-manage-them-effectively/2027-01-27
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270210T100000
DTEND;TZID=Europe/London:20270210T130000
DTSTAMP:20260507T170308
CREATED:20240205T095530Z
LAST-MODIFIED:20260226T082938Z
UID:10001871-1802253600-1802264400@devontraininghub.co.uk
SUMMARY:Pain Free Appraisals
DESCRIPTION:Aim\nThe dreaded appraisal reviews are coming around again! Let’s take the fear and hard work away and make all appraisals a positive and developmental experience. \nThe aims of this workshop are therefore: \n\nTo help delegates plan for and hold a positive performance review\, ensuring performance is raised to new levels\nTo give delegates the knowledge and confidence needed to raise the performance of their underperforming staff\n\nWho should attend the workshop\n\nManagers. team leads and other staff in a supervisory role\n\nLearning outcomes\nBy the end of the workshop\, participants will have a better understanding of: \n\nThe purpose of the appraisal process\nHow to plan a good performance review\nThe skills needed to hold a positive performance review\nFeedback and coaching techniques to improve performance\n\nThey will also have practised the essential skills and techniques covered. \nWorkshop format\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover: \n\nManagement theory and research input from the trainer\nLearning from our shared experiences\nSmall group work to discuss and share ideas\n\nThis workshop can be run in-house. Please email info@generalpracticetraining.co.uk and we will be pleased to chat to you. \nIf working online\, all participants will need access to a laptop or PC. Zoom joining instructions will be sent as part of the meeting invitations unless the organisation prefers to use its own video conferencing facility.
URL:https://devontraininghub.co.uk/event/pain-free-appraisals/2027-02-10
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270310T100000
DTEND;TZID=Europe/London:20270311T160000
DTSTAMP:20260507T170308
CREATED:20240223T124337Z
LAST-MODIFIED:20260226T082043Z
UID:10001856-1804672800-1804780800@devontraininghub.co.uk
SUMMARY:Managing for the First Time
DESCRIPTION:Aim:\nThis two-day course is aimed at anyone who has recently taken up their first management position. It provides a blend of theory and practice\, explores the transition into a management role\, addresses the shift in relationships for people who have been promoted from within their own teams and creates an opportunity to share experiences\, ideas\, and approaches with others in a similar position. \nWho should attend the workshop: \nAll new line managers and supervisors or experienced line managers who would like a refresher. \nLearning Outcomes:\nAt the end of the workshop\, you will have:\n– Increased their understanding the transition into management\n– Increased their understanding of their role and responsibilities as a manager\n– Increased their self-awareness\n– Explored different styles of management and be aware of their own approach\n– Understood the importance of performance management and their role in it\n– Identified the management skills needed to carry out their role effectively and had the opportunity to practice some of these skills\n– Appraised their existing management skills and have a plan for their ongoing development\n– Consider ways that the learning can be applied back at work \nWorkshop Format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover:\n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/managing-for-the-first-time/2027-03-10
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270318T093000
DTEND;TZID=Europe/London:20270318T130000
DTSTAMP:20260507T170308
CREATED:20240223T125240Z
LAST-MODIFIED:20260226T083554Z
UID:10001883-1805362200-1805374800@devontraininghub.co.uk
SUMMARY:Patients behaving badly – how to manage them effectively
DESCRIPTION:Aim:\nEver replayed that conversation and wished you had handled it better? This workshop will look at practical techniques to help you achieve successful and positive outcomes with those difficult people and/or situations. Techniques learned are immediately applicable to your workplace. \nThis course shows participants how to achieve the win-win situation with their most challenging patients. \nWho should attend the workshop:\nAll non-clinical staff \nLearning outcomes:\nBy the end of the workshop participants will: \n– Understand why people may be difficult\n– Be able to recognise and diffuse a situation before it starts\n– Know how to choose when to be assertive\n– Have more confidence when dealing with difficult people\n– Have discussed situations you may face and how to deal with them in the future\n– Have practised behaviours language to be used\n– Know when to deal with the situation yourself\n– Know when to pass the difficult situation on \nWorkshop format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover: \n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/patients-behaving-badly-how-to-manage-them-effectively/2027-03-18
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
END:VCALENDAR