BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//Devon Training Hub - ECPv6.15.20//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:Devon Training Hub
X-ORIGINAL-URL:https://devontraininghub.co.uk
X-WR-CALDESC:Events for Devon Training Hub
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:Europe/London
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20240331T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20241027T010000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20250330T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20251026T010000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20260329T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20261025T010000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20270328T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20271031T010000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260429T093000
DTEND;TZID=Europe/London:20260429T120000
DTSTAMP:20260507T180115
CREATED:20250729T090003Z
LAST-MODIFIED:20260407T111624Z
UID:10001554-1777455000-1777464000@devontraininghub.co.uk
SUMMARY:Leadership for Clinicians – 29th April 2026 – Hosted by LDC
DESCRIPTION:Leadership for Clinicians – 29th April 2026\, 09:30 – 12:00.\nWith Alan Molineaux\, NHS Educator and Speaker.\nSuitable for: Practice Managers\, Team Managers\, Clinical Managers\, Senior Administrators and Team Leaders \nCourse Content: \n  \n\n·       Negotiation Skills\n·       Managing Difficult People\n·       Mindfulness\n·       Self-Awareness and the Learning Process\n·       Process Mapping\n·       Mental Health Awareness\n·       How to manage GPs\n        Quantitative and Qualitative Measurement\n\n  \n  \n  \nDelegates will become aware of the necessary tools and knowledge to support their teams to be able to adopt changes and ensure minimal disruption to organisational operations. The NHS in general\, and Primary Care in particular\, experiences continuous change. When staff are under pressure it is vital that leaders understand how to approach the difficulties faced. \nIf you are not able to attend this session please cancel your place in advance via your Learning and Development Centre account so that a place can be made available for another delegate. \n\nIt is expected that you will attend the session virtually from a quiet location at which you will not be disturbed\, and you will have access to a microphone and camera on your device.  Every delegate must have their own device to use throughout this session.  This is a requirement for attending this interactive course. \n  \nIf you have any queries please contact ldc.sentinel@nhs.net
URL:https://devontraininghub.co.uk/event/leadership-for-clinicians-9th-december-2025-hosted-by-ldc
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses,Clinical Skills Courses,Leadership / Management Course
ORGANIZER;CN="Learning and Development Centre":MAILTO:ldc.sentinel@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260422T100000
DTEND;TZID=Europe/London:20260423T160000
DTSTAMP:20260507T180115
CREATED:20240223T124337Z
LAST-MODIFIED:20260226T082043Z
UID:10001851-1776852000-1776960000@devontraininghub.co.uk
SUMMARY:Managing for the First Time
DESCRIPTION:Aim:\nThis two-day course is aimed at anyone who has recently taken up their first management position. It provides a blend of theory and practice\, explores the transition into a management role\, addresses the shift in relationships for people who have been promoted from within their own teams and creates an opportunity to share experiences\, ideas\, and approaches with others in a similar position. \nWho should attend the workshop: \nAll new line managers and supervisors or experienced line managers who would like a refresher. \nLearning Outcomes:\nAt the end of the workshop\, you will have:\n– Increased their understanding the transition into management\n– Increased their understanding of their role and responsibilities as a manager\n– Increased their self-awareness\n– Explored different styles of management and be aware of their own approach\n– Understood the importance of performance management and their role in it\n– Identified the management skills needed to carry out their role effectively and had the opportunity to practice some of these skills\n– Appraised their existing management skills and have a plan for their ongoing development\n– Consider ways that the learning can be applied back at work \nWorkshop Format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover:\n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/managing-for-the-first-time/2026-04-22
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260421T123000
DTEND;TZID=Europe/London:20260421T133000
DTSTAMP:20260507T180115
CREATED:20260113T150101Z
LAST-MODIFIED:20260407T110844Z
UID:10001784-1776774600-1776778200@devontraininghub.co.uk
SUMMARY:Oliver McGowan Mandatory Training on Learning Disability and Autism: Tier 1\, Part 2 – 21st April 2026 – Hosted by LDC
DESCRIPTION:Oliver McGowan Mandatory Training on Learning Disability and Autism: Tier 1\, Part 2 – 21st April 2026\n12:30 to 13:30.\nLive virtual training session hosted by Award Training and facilitated by the Learning and Development Centre.\nSuitable for: \nAll staff working in a registered health and/or social care setting that require a general awareness of the support autistic people or people with a learning disability may need.  These will be staff members that are not making care decisions about patients. \nAs of July 2022\, all registered health and social care providers are now required to provide training for their staff in learning disability and autism\, including how to interact appropriately with autistic people and people who have a learning disability. \nALL DELEGATES MUST COMPLETE THE 90-MINUTE ONLINE LEARNING MODULE BEFORE ATTENDING THIS EVENT.  CLICK HERE TO ACCESS THE MODULE VIA E-LEARNING FOR HEALTHCARE: https://www.e-lfh.org.uk/programmes/the-oliver-mcgowan-mandatory-training-on-learning-disability-and-autism/ \nFrom our training partners\, Award Training: \nThe Oliver McGowan Mandatory Training on Learning Disability and Autism is a standardised\, government-recommended training package designed to ensure consistent\, high-quality learning across the health and social care sector. \nDelivered by trained and approved facilitators\, the structured approach ensures that: \n✔ Content and delivery remain consistent\, making the training fully transferable between employers \n✔ It aligns with national standards and best practices\, as recognised by leading advisory bodies in health and social care \n✔ Staff receive the essential knowledge and understanding required by the Health and Care Act 2022 \nCourse delivery: \nThis session will be delivered as a live virtual teaching session in MS Teams.  People joining the session should have access to their own device and join from a quiet location in which they will not be disturbed. \nIf you no longer require your place on this course place cancel it so that there is availability for other delegates.  To cancel a booking please log into your Learning and Development Centre account\, go to the Centre course list and click on the orange box next to the course name. \nIf there are any queries please contact us! ldc.sentinel@nhs.net
URL:https://devontraininghub.co.uk/event/oliver-mcgowan-mandatory-training-on-learning-disability-and-autism-tier-1-part-2-21st-april-2026-hosted-by-ldc
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="Learning and Development Centre":MAILTO:ldc.sentinel@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260326T093000
DTEND;TZID=Europe/London:20260326T120000
DTSTAMP:20260507T180115
CREATED:20251031T105652Z
LAST-MODIFIED:20251031T105652Z
UID:10001695-1774517400-1774526400@devontraininghub.co.uk
SUMMARY:Appraisal Skills - 26th March 2026 - Hosted by LDC
DESCRIPTION:Appraisal Skills – 26th March 2026\, 09:30 – 12:00. \nWith Alan Molineaux\, NHS Educator and Speaker.  \nSuitable for: Practice Managers\, Team Managers\, Clinical Managers\, Senior Administrators and Team Leaders \nCourse Content: \n– An overview of the use of appraisals \n– The practicalities \n– The human dynamics \n– The key steps to follows \n– The desired outcomes \nAttendees will have a broad understanding of the key aspects of conducting effective appraisals. \nIf you are not able to attend this session please cancel your place in advance via your Learning and Development Centre account so that a place can be made available for another delegate. \n\nIt is expected that you will attend the session virtually from a quiet location at which you will not be disturbed\, and you will have access to a microphone and camera on your device.  Every delegate must have their own device to use throughout this session.  This is a requirement for attending this interactive course.  \n  \nIf you have any queries please contact ldc.sentinel@nhs.net
URL:https://devontraininghub.co.uk/event/appraisal-skills-26th-march-2026-hosted-by-ldc
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses,Leadership / Management Course
ORGANIZER;CN="Learning and Development Centre":MAILTO:ldc.sentinel@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260313T090000
DTEND;TZID=Europe/London:20260313T123000
DTSTAMP:20260507T180115
CREATED:20251107T153804Z
LAST-MODIFIED:20251107T153804Z
UID:10001700-1773392400-1773405000@devontraininghub.co.uk
SUMMARY:Unsnap the Advice Trap - 13th and 20th March 2026 - Hosted by LDC
DESCRIPTION:Unsnap the Advice Trap – 13th and 20th March 2026.  09:00 to 12:30 on both dates.\nLive Virtual Teaching Session with Stephen McCann and Judy Rees.\nSuitable for: GPs\, nurses\, health coaches\, social prescribers\, care coordinators\, allied health professionals\, community health workers\, and peer supporters working in primary and community care settings\, including integrated or multidisciplinary teams. \nEmotionally charged conversations are part of everyday healthcare. Done well\, they build trust and confidence. Done badly\, they can leave everyone drained.\nUnsnap The Advice Trap is a short\, practice-based conversation upgrade for healthcare teams. It introduces Clean Language\, an approach that helps people find clarity in their own words\, without pressure. \nSiobhan Aris\, an advanced palliative care nurse based in Cornwall\, said: “Clean Language has shown me how much better communication could be. It has improved patient care – and I also think it’s improved my conversations with my colleagues.” \n  \nWhen the quality of understanding improves\, patients feel more listened to\, and colleagues often find more joy and less stress at work. When this happens the results can include improved patient outcomes and a reduction in staff churn and therefor costs. \nCourse Details \nWe design engaging\, practical sessions with plenty of opportunity for discussion\, practice\, and real-life scenarios. \n● Format:  two half days delivered online \n● Group size: up to 16 participants \n● Style: interactive\, practical\, scenario-based \n● Options: train-the-trainer programme available\, with certification\, licensed training materials\, and mentoring to support your own facilitators \nFeedback from NHS pilots and national awareness week tasters shows strong impact for patients\, families\, staff\, and volunteers alike. \nBenefits and Course Objectives: \nUnsnap The Advice Trap helps clinicians\, health coaches\, and community-based practitioners to: \n● Stay steady in emotionally charged conversations \n● Ask questions that reduce pressure and create clarity \n● Support clearer decisions and stronger follow-through \n● Reduce emotional strain and prevent burnout \n● Free up energy for what matters most \nThis course is being run as an online training course. Details of how to join the meeting will be emailed to you closer to the event. \nIf you are not able to attend this session please cancel your place in advance via your Learning and Development Centre account so that a place can be made available for another delegate. \nIt is expected that you will attend the session virtually from a quiet location at which you will not be disturbed\, and you will have access to a microphone and camera on your device.  Every delegate must have their own device to use throughout this session.  This is a requirement for attending this interactive course.  \nIf you have any queries please contact ldc.sentinel@nhs.net
URL:https://devontraininghub.co.uk/event/unsnap-the-advice-trap-13th-and-20th-march-2026-hosted-by-ldc
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses,Clinical Skills Courses,Leadership / Management Course
ORGANIZER;CN="Learning and Development Centre":MAILTO:ldc.sentinel@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260312T093000
DTEND;TZID=Europe/London:20260312T123000
DTSTAMP:20260507T180115
CREATED:20251107T152746Z
LAST-MODIFIED:20251107T152746Z
UID:10001699-1773307800-1773318600@devontraininghub.co.uk
SUMMARY:Supporting People with Sleep - 12th March 2026 - Hosted by LDC
DESCRIPTION:Supporting People with Sleep – 12th March 2026\, 09:30 to 12:30 \nIn Person training at Porteous Groundworks Training Room\, 37 Estover Close\, Plymouth\, PL6 7PL. \nWith Victoria Tucker\, Learning and Development Centre Sleep Coach \nSuitable for: \nAll Healthcare Professionals \nSynopsis: \nGood quality sleep (and getting enough of it!) is vital for our health and wellbeing.  Everyone working in healthcare will have supported patients who are not getting enough sleep\, whether this is due to their mental health\, physical health\, medications\, profession or lifestyle.  At any one time\, 36% of the British population has experienced poor sleep in the last week. \nSleep is a mysterious activity that many of us take for granted\, but for others can be the cause of great distress. Poor sleep is known to contribute to poor health outcomes. \nThis bespoke training session will begin with a discussion about how we sleep and how our bodies and brains react to the different sleep stages.  The presentation also covers sleep anxiety and stress\, sleep hygiene\, ways of introducing stress management and relaxation techniques\, what to do when you have a bad night and why early nights and lie-ins may not be recommended for people with sleep problems. It will also cover instances in which people with poor sleep need to be clinically assessed for a sleep disorder.   The session will also cover how to introduce a Sleep Action Plan with patients when you have limited time in practice to support them\, and concludes with a discussion of some anonymised case studies. \nThis presentation will also be useful for practitioners experiencing poor sleep\, who would like support to understand their sleep problem and find some science-backed solutions. \nObjectives: \nBy the end of the session delegates will: \n\nUnderstand the science of sleep and how this can be used to improve sleep quality and quantity.\nUnderstand the principles of Sleep Hygiene and how these support better sleep.\nBe able to discuss simple sleep tips and techniques with patients for them to try at home.\nBe able to work with patients to build a sleep action plan based on their own feedback\, needs and inclinations.\n\n  \nThis is an in-person training session and refreshments will be provided.  The training room is located on the ground floor and there is free parking at the venue. \nAll delegates must have their own booking made through the Learning and Development Centre website to join the meeting.  The name on your Zoom account should be recognisable as the name on your booking.  If we cannot identify delegates they may not be admitted to the session\, or certificates may not be issued after the event. \nIf you no longer require your place on this course place cancel it so that there is availability for other delegates.  To cancel a booking please log into your Learning and Development Centre account\, go to the Centre course list and click on the orange box next to the course name. \nIf you have any questions please contact us! ldc.sentinel@nhs.net
URL:https://devontraininghub.co.uk/event/supporting-people-with-sleep-12th-march-2026-hosted-by-ldc
LOCATION:Porteous Groundworks Training Room\, Unit 3\, 37 Estover Close\, Plymouth\, PL6 7PL
CATEGORIES:Administration Courses,Clinical Skills Courses
ORGANIZER;CN="Learning and Development Centre":MAILTO:ldc.sentinel@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260310T123000
DTEND;TZID=Europe/London:20260310T133000
DTSTAMP:20260507T180115
CREATED:20260113T145721Z
LAST-MODIFIED:20260113T145721Z
UID:10001783-1773145800-1773149400@devontraininghub.co.uk
SUMMARY:Oliver McGowan Mandatory Training on Learning Disability and Autism: Tier 1\, Part 2 - 10th March 2026 - Hosted by LDC
DESCRIPTION:Oliver McGowan Mandatory Training on Learning Disability and Autism: Tier 1\, Part 2 – 10th March 2026\n12:30 to 13:30.\nLive virtual training session hosted by Award Training and facilitated by the Learning and Development Centre.\nSuitable for: \nAll staff working in a registered health and/or social care setting that require a general awareness of the support autistic people or people with a learning disability may need.  These will be staff members that are not making care decisions about patients. \nAs of July 2022\, all registered health and social care providers are now required to provide training for their staff in learning disability and autism\, including how to interact appropriately with autistic people and people who have a learning disability. \nALL DELEGATES MUST COMPLETE THE 90-MINUTE ONLINE LEARNING MODULE BEFORE ATTENDING THIS EVENT.  CLICK HERE TO ACCESS THE MODULE VIA E-LEARNING FOR HEALTHCARE: https://www.e-lfh.org.uk/programmes/the-oliver-mcgowan-mandatory-training-on-learning-disability-and-autism/ \nFrom our training partners\, Award Training: \nThe Oliver McGowan Mandatory Training on Learning Disability and Autism is a standardised\, government-recommended training package designed to ensure consistent\, high-quality learning across the health and social care sector. \nDelivered by trained and approved facilitators\, the structured approach ensures that: \n✔ Content and delivery remain consistent\, making the training fully transferable between employers \n✔ It aligns with national standards and best practices\, as recognised by leading advisory bodies in health and social care \n✔ Staff receive the essential knowledge and understanding required by the Health and Care Act 2022 \nCourse delivery: \nThis session will be delivered as a live virtual teaching session in MS Teams.  People joining the session should have access to their own device and join from a quiet location in which they will not be disturbed. \nIf you no longer require your place on this course place cancel it so that there is availability for other delegates.  To cancel a booking please log into your Learning and Development Centre account\, go to the Centre course list and click on the orange box next to the course name. \nIf there are any queries please contact us! ldc.sentinel@nhs.net
URL:https://devontraininghub.co.uk/event/oliver-mcgowan-mandatory-training-on-learning-disability-and-autism-tier-1-part-2-10th-march-2026-hosted-by-ldc
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="Learning and Development Centre":MAILTO:ldc.sentinel@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260304T100000
DTEND;TZID=Europe/London:20260305T160000
DTSTAMP:20260507T180115
CREATED:20240223T124337Z
LAST-MODIFIED:20260226T082043Z
UID:10001583-1772618400-1772726400@devontraininghub.co.uk
SUMMARY:Managing for the First Time
DESCRIPTION:Aim:\nThis two-day course is aimed at anyone who has recently taken up their first management position. It provides a blend of theory and practice\, explores the transition into a management role\, addresses the shift in relationships for people who have been promoted from within their own teams and creates an opportunity to share experiences\, ideas\, and approaches with others in a similar position. \nWho should attend the workshop: \nAll new line managers and supervisors or experienced line managers who would like a refresher. \nLearning Outcomes:\nAt the end of the workshop\, you will have:\n– Increased their understanding the transition into management\n– Increased their understanding of their role and responsibilities as a manager\n– Increased their self-awareness\n– Explored different styles of management and be aware of their own approach\n– Understood the importance of performance management and their role in it\n– Identified the management skills needed to carry out their role effectively and had the opportunity to practice some of these skills\n– Appraised their existing management skills and have a plan for their ongoing development\n– Consider ways that the learning can be applied back at work \nWorkshop Format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover:\n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/managing-for-the-first-time/2026-03-04
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260226T093000
DTEND;TZID=Europe/London:20260226T130000
DTSTAMP:20260507T180115
CREATED:20240223T125240Z
LAST-MODIFIED:20260226T083554Z
UID:10001582-1772098200-1772110800@devontraininghub.co.uk
SUMMARY:Patients behaving badly – how to manage them effectively
DESCRIPTION:Aim:\nEver replayed that conversation and wished you had handled it better? This workshop will look at practical techniques to help you achieve successful and positive outcomes with those difficult people and/or situations. Techniques learned are immediately applicable to your workplace. \nThis course shows participants how to achieve the win-win situation with their most challenging patients. \nWho should attend the workshop:\nAll non-clinical staff \nLearning outcomes:\nBy the end of the workshop participants will: \n– Understand why people may be difficult\n– Be able to recognise and diffuse a situation before it starts\n– Know how to choose when to be assertive\n– Have more confidence when dealing with difficult people\n– Have discussed situations you may face and how to deal with them in the future\n– Have practised behaviours language to be used\n– Know when to deal with the situation yourself\n– Know when to pass the difficult situation on \nWorkshop format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover: \n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/patients-behaving-badly-how-to-manage-them-effectively/2026-02-26
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260204T100000
DTEND;TZID=Europe/London:20260204T130000
DTSTAMP:20260507T180115
CREATED:20240205T095530Z
LAST-MODIFIED:20260226T082938Z
UID:10001578-1770199200-1770210000@devontraininghub.co.uk
SUMMARY:Pain Free Appraisals
DESCRIPTION:Aim\nThe dreaded appraisal reviews are coming around again! Let’s take the fear and hard work away and make all appraisals a positive and developmental experience. \nThe aims of this workshop are therefore: \n\nTo help delegates plan for and hold a positive performance review\, ensuring performance is raised to new levels\nTo give delegates the knowledge and confidence needed to raise the performance of their underperforming staff\n\nWho should attend the workshop\n\nManagers. team leads and other staff in a supervisory role\n\nLearning outcomes\nBy the end of the workshop\, participants will have a better understanding of: \n\nThe purpose of the appraisal process\nHow to plan a good performance review\nThe skills needed to hold a positive performance review\nFeedback and coaching techniques to improve performance\n\nThey will also have practised the essential skills and techniques covered. \nWorkshop format\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover: \n\nManagement theory and research input from the trainer\nLearning from our shared experiences\nSmall group work to discuss and share ideas\n\nThis workshop can be run in-house. Please email info@generalpracticetraining.co.uk and we will be pleased to chat to you. \nIf working online\, all participants will need access to a laptop or PC. Zoom joining instructions will be sent as part of the meeting invitations unless the organisation prefers to use its own video conferencing facility.
URL:https://devontraininghub.co.uk/event/pain-free-appraisals/2026-02-04
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260127T093000
DTEND;TZID=Europe/London:20260127T130000
DTSTAMP:20260507T180115
CREATED:20250916T073005Z
LAST-MODIFIED:20250916T073005Z
UID:10001621-1769506200-1769518800@devontraininghub.co.uk
SUMMARY:Team Building and Team Leader Skills - 27th and 28th January 2026 - Hosted by LDC
DESCRIPTION:Team Building and Team Leader Skills – 27th and 28th January 2026\n09:30 to 13:00 on both training days.  Delegates need to attend both sessions to complete the course. \nWith Alan Molineaux\, NHS Educator and Speaker.\nSuitable for: Practice Managers\, Team Managers\, Clinical Managers\, Senior Administrators and Team Leaders \nCourse Content: \n  \n\n\nUnderstanding Teams Dynamics\nNegotiation Skills\nManaging Difficult People\nSelf-Awareness\nProcess Mapping\nUnderstanding Hierarchies\nHow to manage GPs\nQuantitative and Qualitative Measurement\n\n  \nBy the end of the course delegates will have a full understanding of how teams develop\, effective team leadership and how to continue developing both the team they lead and their own leadership skills. \nIf you are not able to attend this session please cancel your place in advance via your Learning and Development Centre account so that a place can be made available for another delegate. \n\nIt is expected that you will attend the session virtually from a quiet location at which you will not be disturbed\, and you will have access to a microphone and camera on your device.  Every delegate must have their own device to use throughout this session.  This is a requirement for attending this interactive course.  \n  \nIf you have any queries please contact ldc.sentinel@nhs.net
URL:https://devontraininghub.co.uk/event/team-building-and-team-leader-skills-27th-and-28th-january-2026-hosted-by-ldc
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses,Clinical Skills Courses,Leadership / Management Course
ORGANIZER;CN="Learning and Development Centre":MAILTO:ldc.sentinel@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260121T120000
DTEND;TZID=Europe/London:20260121T170000
DTSTAMP:20260507T180115
CREATED:20251016T090220Z
LAST-MODIFIED:20251016T090220Z
UID:10001663-1768996800-1769014800@devontraininghub.co.uk
SUMMARY:Devon QOF Study Day - 21st January 2026 - Hosted by LDC
DESCRIPTION:Devon QOF Study Day – 21st January 2026.  12:00 to 17:00.\nHosted by Sarah Cousins and Dr James Boorer.\nExeter Court Hotel\, Kennford\, Exeter.  EX6 7UX\n  \nThe Learning and Development Centre is delighted to be hosting this Devon QOF Study Day\, supported by an array of expert speakers which have been coordinated and chaired by Sarah Cousins and Dr James Boorer.\nFollowing the success of the Devon Digital Conference in June\, the Learning and Development Centre is now planning a QOF Study Day for Devon General Practice colleagues. This event will focus on helping practices make the most of their clinical systems to achieve QOF targets\, with practical hints and tips shared throughout the day. We want this event to be as useful and relevant as possible for you\, so we’d really appreciate it if you could take a few moments to answer a few short questions to help us shape the agenda. The Study Day will once again be organised by a working group of colleagues who are actively involved in General Practice and understand the daily challenges faced by surgeries. Your input will help ensure we bring together the right people and topics for what we hope will be a highly valuable and engaging day away from practice. \nThis is a catered event.  Please ensure that you add any dietary or access requirements to your booking. \nDRAFT AGENDA\n12:00 Registration\, buffet lunch and networking \n13:00 Welcome and introductions – Co chairs Sarah Cousins and Dr James Boorer \n13:00 Presentations – Guest speakers \n15:00 Afternoon break\, refreshments\, networking \n15:20 Presentations – Guest speakers \n16:45 Study day summary and close – Co chairs Sarah Cousins and Dr James Boorer \n  \nAmenities and Access: \nThere is plenty of free parking available at the venue. Refreshments and a buffet lunch will be provided during the day.  If you have access or dietary needs please ensure that these are included on your booking so that the organisers and venue are aware ahead of the event.  All personal details provided will remain strictly private and confidential. \nBookings: \nPlease ensure that all bookings for this event are made in the name of the person that will be attending and that the name is written as you would like it to appear on your conference badge and on your certificate of attendance.  If there are any queries about how to create a booking\, or about the event itself\, please contact the Learning and Development Centre in the first instance: ldc.sentinel@nhs.net.
URL:https://devontraininghub.co.uk/event/devon-qof-study-day-21st-january-2026-hosted-by-ldc
LOCATION:Exeter Court Hotel\, Kennford\, Exeter\, EX6 7UX
CATEGORIES:Administration Courses,Clinical Skills Courses,Leadership / Management Course
ORGANIZER;CN="Learning and Development Centre":MAILTO:ldc.sentinel@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260114T100000
DTEND;TZID=Europe/London:20260114T130000
DTSTAMP:20260507T180115
CREATED:20240205T095530Z
LAST-MODIFIED:20260226T082938Z
UID:10001573-1768384800-1768395600@devontraininghub.co.uk
SUMMARY:Pain Free Appraisals
DESCRIPTION:Aim\nThe dreaded appraisal reviews are coming around again! Let’s take the fear and hard work away and make all appraisals a positive and developmental experience. \nThe aims of this workshop are therefore: \n\nTo help delegates plan for and hold a positive performance review\, ensuring performance is raised to new levels\nTo give delegates the knowledge and confidence needed to raise the performance of their underperforming staff\n\nWho should attend the workshop\n\nManagers. team leads and other staff in a supervisory role\n\nLearning outcomes\nBy the end of the workshop\, participants will have a better understanding of: \n\nThe purpose of the appraisal process\nHow to plan a good performance review\nThe skills needed to hold a positive performance review\nFeedback and coaching techniques to improve performance\n\nThey will also have practised the essential skills and techniques covered. \nWorkshop format\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover: \n\nManagement theory and research input from the trainer\nLearning from our shared experiences\nSmall group work to discuss and share ideas\n\nThis workshop can be run in-house. Please email info@generalpracticetraining.co.uk and we will be pleased to chat to you. \nIf working online\, all participants will need access to a laptop or PC. Zoom joining instructions will be sent as part of the meeting invitations unless the organisation prefers to use its own video conferencing facility.
URL:https://devontraininghub.co.uk/event/pain-free-appraisals/2026-01-14
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260113T100000
DTEND;TZID=Europe/London:20260113T160000
DTSTAMP:20260507T180115
CREATED:20240223T124337Z
LAST-MODIFIED:20260226T082043Z
UID:10001572-1768298400-1768320000@devontraininghub.co.uk
SUMMARY:Managing for the First Time
DESCRIPTION:Aim:\nThis two-day course is aimed at anyone who has recently taken up their first management position. It provides a blend of theory and practice\, explores the transition into a management role\, addresses the shift in relationships for people who have been promoted from within their own teams and creates an opportunity to share experiences\, ideas\, and approaches with others in a similar position. \nWho should attend the workshop: \nAll new line managers and supervisors or experienced line managers who would like a refresher. \nLearning Outcomes:\nAt the end of the workshop\, you will have:\n– Increased their understanding the transition into management\n– Increased their understanding of their role and responsibilities as a manager\n– Increased their self-awareness\n– Explored different styles of management and be aware of their own approach\n– Understood the importance of performance management and their role in it\n– Identified the management skills needed to carry out their role effectively and had the opportunity to practice some of these skills\n– Appraised their existing management skills and have a plan for their ongoing development\n– Consider ways that the learning can be applied back at work \nWorkshop Format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover:\n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/managing-for-the-first-time/2026-01-13
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20251204T100000
DTEND;TZID=Europe/London:20251204T160000
DTSTAMP:20260507T180115
CREATED:20240223T125858Z
LAST-MODIFIED:20260226T082323Z
UID:10001455-1764842400-1764864000@devontraininghub.co.uk
SUMMARY:Becoming a Leader
DESCRIPTION:Aim:\nThis workshop will empower you with a solid understanding and practical application of\nthree fundamental aspects of leadership: Personal\, Team\, and Task Leadership. Through\ninteractive sessions\, you will learn to enhance your self-awareness\, develop positive\nleadership approaches\, and implement effective strategies to inspire and lead your team\nwhile continuously improving task management. Our focus on soliciting feedback\, lifelong\nlearning\, inclusivity\, and problem-solving will guide you towards becoming an exemplary\nleader who can adeptly navigate the complex landscape of healthcare. \nAt the end of this course delegates will be able to:\n– Clearly define the core requirements of Personal\, Team and Task Leadership\n– Increase their self-awareness and develop a positive approach to leadership\n– Utilise clear methods of getting the best out of their team and those around them\n– Implement working practices that will assist them in becoming a great leader \nWho should attend the workshop:\nThis workshop is particularly suited to participants who want to enhance or develop their\nleadership skills. It will suit people that are relatively new to leadership or are in need of a\nfresh perspective for their leadership role. \nLearning Outcomes:\nAt the end of the workshop\, you will have:\n– Increased their understanding the transition into management\n– Increased their understanding of their role and responsibilities as a manager\n– Increased their self-awareness\n– Explored different styles of management and be aware of their own approach\n– Understood the importance of performance management and their role in it\n– Identified the management skills needed to carry out their role effectively and had the opportunity to practice some of these skills\n– Appraised their existing management skills and have a plan for their ongoing development\n– Consider ways that the learning can be applied back at work \nWorkshop Format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover:\n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/becoming-a-leader/2025-12-04
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20251202T093000
DTEND;TZID=Europe/London:20251202T130000
DTSTAMP:20260507T180115
CREATED:20240223T125240Z
LAST-MODIFIED:20260226T083554Z
UID:10001294-1764667800-1764680400@devontraininghub.co.uk
SUMMARY:Patients behaving badly – how to manage them effectively
DESCRIPTION:Aim:\nEver replayed that conversation and wished you had handled it better? This workshop will look at practical techniques to help you achieve successful and positive outcomes with those difficult people and/or situations. Techniques learned are immediately applicable to your workplace. \nThis course shows participants how to achieve the win-win situation with their most challenging patients. \nWho should attend the workshop:\nAll non-clinical staff \nLearning outcomes:\nBy the end of the workshop participants will: \n– Understand why people may be difficult\n– Be able to recognise and diffuse a situation before it starts\n– Know how to choose when to be assertive\n– Have more confidence when dealing with difficult people\n– Have discussed situations you may face and how to deal with them in the future\n– Have practised behaviours language to be used\n– Know when to deal with the situation yourself\n– Know when to pass the difficult situation on \nWorkshop format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover: \n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/patients-behaving-badly-how-to-manage-them-effectively/2025-12-02
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20251126T140000
DTEND;TZID=Europe/London:20251126T163000
DTSTAMP:20260507T180115
CREATED:20250119T205356Z
LAST-MODIFIED:20250911T131832Z
UID:10001332-1764165600-1764174600@devontraininghub.co.uk
SUMMARY:Summarising
DESCRIPTION:The online course – run by Kernow Local Medical Committee – provide delegates with the knowledge and understanding of how to summarise a medical record\, understanding the importance of an accurate historical record. They will be guided through the process of how to organise the medical record\, being confident they are summarising correctly and in line with good practice guidelines. More information about the course is available here. \nTo register for the course\, email: rich@kernowlmc.co.uk
URL:https://devontraininghub.co.uk/event/summarising-3
CATEGORIES:Administration Courses
ORGANIZER;CN="Kernow Local Medical Committee":MAILTO:rich@kernowlmc.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20251126T100000
DTEND;TZID=Europe/London:20251126T130000
DTSTAMP:20260507T180115
CREATED:20250919T103903Z
LAST-MODIFIED:20250919T103903Z
UID:10001626-1764151200-1764162000@devontraininghub.co.uk
SUMMARY:Understanding Medical Terminology Workshop - 26th November 2025 - Hosted by LDC
DESCRIPTION:Understanding Medical Terminology Workshop – 26th November 2025\, 10:00 to 13:00\nVirtual Workshop led by Clare Hartgen\n\nSuitable for:  \nPrimary Care Administration and Reception Teams \nCourse Aim: \nBy the end of this workshop delegates should have improved their understanding of medical terminology and the systems within the body.  They should be able to use this knowledge at work to enhance their understanding of terms and abbreviations which in turn will increase effectiveness and job satisfaction. \nCourse Objective: \nTo learn more about the more common medical terms with a basic understanding of anatomy linked to systems within the body. \nLearning Outcomes: \nBreak down medical terminology into suffixes\, prefixes and root words to understand the meaning \nDecipher what area of the body the term relates to \nUtilise this knowledge at work with enhanced understanding of terms and abbreviations. \nThis workshop is limited to 20 delegates. \nThe event will be held online and details of how to join the event will be emailed out closer to the event date. \nIt is expected that you will attend the session virtually from a quiet location at which you will not be disturbed\, and you will have access to a microphone and camera on your device.  Every delegate must have their own device to use throughout this session.  This is a requirement for attending this interactive course. \nIf you no longer require your place on this course place cancel it so that there is availability for other delegates.  To cancel a booking please log into your Learning and Development Centre account\, go to the Centre course list and click on the orange box next to the course name. \nAll delegates must have their own booking made through the Learning and Development Centre website to join the meeting.  The name on your Zoom account should be recognisable as the name on your booking.  If we cannot identify delegates they may not be admitted to the session\, or certificates may not be issued after the event. \nIf you have any queries please contact ldc.sentinel@nhs.net
URL:https://devontraininghub.co.uk/event/understanding-medical-terminology-workshop-26th-november-2025-hosted-by-ldc
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses,Clinical Skills Courses
ORGANIZER;CN="Learning and Development Centre":MAILTO:ldc.sentinel@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20251120T100000
DTEND;TZID=Europe/London:20251120T120000
DTSTAMP:20260507T180115
CREATED:20251024T110528Z
LAST-MODIFIED:20251024T110528Z
UID:10001676-1763632800-1763640000@devontraininghub.co.uk
SUMMARY:Transforming drug profits for GP surgeries
DESCRIPTION:As GP practices continue to face declining drug profits\, understanding how to mitigate this loss is crucial. \nIn this session\, Sarah Edwards from Albert Goodman will give an update on general practice finance and make sense of the dispensing profits shown in GP practice accounts. Followed by Harriet from Ash Lane Consulting who will share insights on how to calculate your practice’s drug profitability and practical steps to improve it. There will also be tips shared on getting Flu claims right – which is vital at this time of year\, along with a general financial update for the sector.
URL:https://devontraininghub.co.uk/event/transforming-drug-profits-for-gp-surgeries
LOCATION:Hotel du Vin\, Hotel du Vin\, Magdalen St\, Exeter\, EX2 4HY\, United Kingdom
CATEGORIES:Administration Courses
ORGANIZER;CN="Albert Goodman LLP":MAILTO:medical@albertgoodman.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20251119T093000
DTEND;TZID=Europe/London:20251119T133000
DTSTAMP:20260507T180115
CREATED:20250721T115611Z
LAST-MODIFIED:20250721T115611Z
UID:10001548-1763544600-1763559000@devontraininghub.co.uk
SUMMARY:Mental Health Awareness - 19th November 2025 - Hosted by LDC
DESCRIPTION:Mental Health Awareness – 19th November 2025\, 09:30 to 13:30.\nSuitable for all job roles in all settings\nWith Ali Uzzell\, MHFA England Trainer. \nMental Health Awareness \nThis course raises awareness of mental health. It covers: \n·        What mental health is and how to challenge stigma \n·        A basic knowledge of some common mental health issues \n·        An introduction to looking after your own mental health and maintaining wellbeing \n·        Confidence to support someone in distress or who may be experiencing a mental health issue\nFormat \n·        This is a half day course delivered virtually in Zoom. \n·        Learning takes place through a mix of presentations\, group discussions and workshop activities \n·        We limit numbers to 25 people per course so that the instructor can keep people safe and supported while they learn\nTakeaways \nEveryone who completes the course gets: \n·        A certificate of attendance to say you are Mental Health Aware \n·        A manual to refer to whenever you need it \n·        A workbook including a helpful toolkit to support your own mental health \nThis is an introductory Mental Health course.  If you have previously attended a Mental Health First Aid\, or Mental Health First Aid Champion course then you have already covered the material that will be discussed in this session.  \nIf you no longer require your place on this course place cancel it so that there is availability for other delegates.  To cancel a booking please log into your Learning and Development Centre account\, go to the Centre course list and click on the orange box next to the course name. \nIt is expected that you will attend the session virtually from a quiet location at which you will not be disturbed\, and you will have access to a microphone and camera on your device.  Every delegate must have their own device to use throughout this session.  This is a requirement for attending this interactive course. \nThis course is being run as an online training course. Details of how to join the meeting will be emailed to you closer to the event. \nAll delegates must have their own booking made through the Learning and Development Centre website to join the meeting.  The name on your Zoom account should be recognisable as the name on your booking.  If we cannot identify delegates they may not be admitted to the session\, or certificates may not be issued after the event. \nIf you have any questions please contact the team at ldc.sentinel@nhs.net
URL:https://devontraininghub.co.uk/event/mental-health-awareness-19th-november-2025-hosted-by-ldc
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses,Clinical Skills Courses,Mental Health Courses
ORGANIZER;CN="Learning and Development Centre":MAILTO:ldc.sentinel@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20251106T100000
DTEND;TZID=Europe/London:20251106T130000
DTSTAMP:20260507T180115
CREATED:20240205T095530Z
LAST-MODIFIED:20260226T082938Z
UID:10001458-1762423200-1762434000@devontraininghub.co.uk
SUMMARY:Pain Free Appraisals
DESCRIPTION:Aim\nThe dreaded appraisal reviews are coming around again! Let’s take the fear and hard work away and make all appraisals a positive and developmental experience. \nThe aims of this workshop are therefore: \n\nTo help delegates plan for and hold a positive performance review\, ensuring performance is raised to new levels\nTo give delegates the knowledge and confidence needed to raise the performance of their underperforming staff\n\nWho should attend the workshop\n\nManagers. team leads and other staff in a supervisory role\n\nLearning outcomes\nBy the end of the workshop\, participants will have a better understanding of: \n\nThe purpose of the appraisal process\nHow to plan a good performance review\nThe skills needed to hold a positive performance review\nFeedback and coaching techniques to improve performance\n\nThey will also have practised the essential skills and techniques covered. \nWorkshop format\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover: \n\nManagement theory and research input from the trainer\nLearning from our shared experiences\nSmall group work to discuss and share ideas\n\nThis workshop can be run in-house. Please email info@generalpracticetraining.co.uk and we will be pleased to chat to you. \nIf working online\, all participants will need access to a laptop or PC. Zoom joining instructions will be sent as part of the meeting invitations unless the organisation prefers to use its own video conferencing facility.
URL:https://devontraininghub.co.uk/event/pain-free-appraisals/2025-11-06
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20251104T100000
DTEND;TZID=Europe/London:20251105T160000
DTSTAMP:20260507T180115
CREATED:20240223T124337Z
LAST-MODIFIED:20260226T082043Z
UID:10001452-1762250400-1762358400@devontraininghub.co.uk
SUMMARY:Managing for the First Time
DESCRIPTION:Aim:\nThis two-day course is aimed at anyone who has recently taken up their first management position. It provides a blend of theory and practice\, explores the transition into a management role\, addresses the shift in relationships for people who have been promoted from within their own teams and creates an opportunity to share experiences\, ideas\, and approaches with others in a similar position. \nWho should attend the workshop: \nAll new line managers and supervisors or experienced line managers who would like a refresher. \nLearning Outcomes:\nAt the end of the workshop\, you will have:\n– Increased their understanding the transition into management\n– Increased their understanding of their role and responsibilities as a manager\n– Increased their self-awareness\n– Explored different styles of management and be aware of their own approach\n– Understood the importance of performance management and their role in it\n– Identified the management skills needed to carry out their role effectively and had the opportunity to practice some of these skills\n– Appraised their existing management skills and have a plan for their ongoing development\n– Consider ways that the learning can be applied back at work \nWorkshop Format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover:\n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/managing-for-the-first-time/2025-11-04
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20251009T093000
DTEND;TZID=Europe/London:20251009T130000
DTSTAMP:20260507T180115
CREATED:20240223T125240Z
LAST-MODIFIED:20260226T083554Z
UID:10001293-1760002200-1760014800@devontraininghub.co.uk
SUMMARY:Patients behaving badly – how to manage them effectively
DESCRIPTION:Aim:\nEver replayed that conversation and wished you had handled it better? This workshop will look at practical techniques to help you achieve successful and positive outcomes with those difficult people and/or situations. Techniques learned are immediately applicable to your workplace. \nThis course shows participants how to achieve the win-win situation with their most challenging patients. \nWho should attend the workshop:\nAll non-clinical staff \nLearning outcomes:\nBy the end of the workshop participants will: \n– Understand why people may be difficult\n– Be able to recognise and diffuse a situation before it starts\n– Know how to choose when to be assertive\n– Have more confidence when dealing with difficult people\n– Have discussed situations you may face and how to deal with them in the future\n– Have practised behaviours language to be used\n– Know when to deal with the situation yourself\n– Know when to pass the difficult situation on \nWorkshop format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover: \n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/patients-behaving-badly-how-to-manage-them-effectively/2025-10-09
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20251007T100000
DTEND;TZID=Europe/London:20251007T160000
DTSTAMP:20260507T180115
CREATED:20240223T125858Z
LAST-MODIFIED:20260226T082323Z
UID:10001454-1759831200-1759852800@devontraininghub.co.uk
SUMMARY:Becoming a Leader
DESCRIPTION:Aim:\nThis workshop will empower you with a solid understanding and practical application of\nthree fundamental aspects of leadership: Personal\, Team\, and Task Leadership. Through\ninteractive sessions\, you will learn to enhance your self-awareness\, develop positive\nleadership approaches\, and implement effective strategies to inspire and lead your team\nwhile continuously improving task management. Our focus on soliciting feedback\, lifelong\nlearning\, inclusivity\, and problem-solving will guide you towards becoming an exemplary\nleader who can adeptly navigate the complex landscape of healthcare. \nAt the end of this course delegates will be able to:\n– Clearly define the core requirements of Personal\, Team and Task Leadership\n– Increase their self-awareness and develop a positive approach to leadership\n– Utilise clear methods of getting the best out of their team and those around them\n– Implement working practices that will assist them in becoming a great leader \nWho should attend the workshop:\nThis workshop is particularly suited to participants who want to enhance or develop their\nleadership skills. It will suit people that are relatively new to leadership or are in need of a\nfresh perspective for their leadership role. \nLearning Outcomes:\nAt the end of the workshop\, you will have:\n– Increased their understanding the transition into management\n– Increased their understanding of their role and responsibilities as a manager\n– Increased their self-awareness\n– Explored different styles of management and be aware of their own approach\n– Understood the importance of performance management and their role in it\n– Identified the management skills needed to carry out their role effectively and had the opportunity to practice some of these skills\n– Appraised their existing management skills and have a plan for their ongoing development\n– Consider ways that the learning can be applied back at work \nWorkshop Format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover:\n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://devontraininghub.co.uk/event/becoming-a-leader/2025-10-07
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20251001T093000
DTEND;TZID=Europe/London:20251001T123000
DTSTAMP:20260507T180115
CREATED:20250709T105832Z
LAST-MODIFIED:20250709T105832Z
UID:10001543-1759311000-1759321800@devontraininghub.co.uk
SUMMARY:Supporting People with Sleep - 1st October 2025 - Hosted by LDC
DESCRIPTION:Supporting People with Sleep – 1st October 2025\, 09:30 to 12:30 \nIn Person training at Porteous Groundworks Training Room\, 37 Estover Close\, Plymouth\, PL6 7PL. \nWith Victoria Tucker\, Learning and Development Centre Sleep Coach \nSuitable for: \nAll Healthcare Professionals \nSynopsis: \nGood quality sleep (and getting enough of it!) is vital for our health and wellbeing.  Everyone working in healthcare will have supported patients who are not getting enough sleep\, whether this is due to their mental health\, physical health\, medications\, profession or lifestyle.  At any one time\, 36% of the British population has experienced poor sleep in the last week. \nSleep is a mysterious activity that many of us take for granted\, but for others can be the cause of great distress. Poor sleep is known to contribute to poor health outcomes. \nThis bespoke training session will begin with a discussion about how we sleep and how our bodies and brains react to the different sleep stages.  The presentation also covers sleep anxiety and stress\, sleep hygiene\, ways of introducing stress management and relaxation techniques\, what to do when you have a bad night and why early nights and lie-ins may not be recommended for people with sleep problems. It will also cover instances in which people with poor sleep need to be clinically assessed for a sleep disorder.   The session will also cover how to introduce a Sleep Action Plan with patients when you have limited time in practice to support them\, and concludes with a discussion of some anonymised case studies. \nThis presentation will also be useful for practitioners experiencing poor sleep\, who would like support to understand their sleep problem and find some science-backed solutions. \n  \nObjectives: \nBy the end of the session delegates will: \n  \n\nUnderstand the science of sleep and how this can be used to improve sleep quality and quantity.\nUnderstand the principles of Sleep Hygiene and how these support better sleep.\nBe able to discuss simple sleep tips and techniques with patients for them to try at home.\nBe able to work with patients to build a sleep action plan based on their own feedback\, needs and inclinations.\n\n  \nThis is an in-person training session and refreshments will be provided.  The training room is located on the ground floor and there is free parking at the venue. \nAll delegates must have their own booking made through the Learning and Development Centre website to join the meeting.  The name on your Zoom account should be recognisable as the name on your booking.  If we cannot identify delegates they may not be admitted to the session\, or certificates may not be issued after the event. \nIf you no longer require your place on this course place cancel it so that there is availability for other delegates.  To cancel a booking please log into your Learning and Development Centre account\, go to the Centre course list and click on the orange box next to the course name. \nIf you have any questions please contact us! ldc.sentinel@nhs.net
URL:https://devontraininghub.co.uk/event/supporting-people-with-sleep-1st-october-2025-hosted-by-ldc
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses,Clinical Skills Courses,Mental Health Courses
ORGANIZER;CN="Learning and Development Centre":MAILTO:ldc.sentinel@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250930T133000
DTEND;TZID=Europe/London:20250930T163000
DTSTAMP:20260507T180115
CREATED:20250119T203831Z
LAST-MODIFIED:20250119T203831Z
UID:10001327-1759239000-1759249800@devontraininghub.co.uk
SUMMARY:Dealing with aggressive patients
DESCRIPTION:This online workshop – run by Kernow Local Medical Committee – provides operational frontline primary care staff with the skills and understanding to safely and confidently deal with any aggressive behaviour they may experience in their roles. More information about the course is available here. \nTo register\, please email: rich@kernowlmc.co.uk
URL:https://devontraininghub.co.uk/event/dealing-with-aggressive-patients-3
CATEGORIES:Administration Courses
ORGANIZER;CN="Kernow Local Medical Committee":MAILTO:rich@kernowlmc.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250930T093000
DTEND;TZID=Europe/London:20250930T123000
DTSTAMP:20260507T180115
CREATED:20250119T203555Z
LAST-MODIFIED:20250119T203555Z
UID:10001326-1759224600-1759235400@devontraininghub.co.uk
SUMMARY:Responding to Complaints – NHS Standards
DESCRIPTION:The key objectives of this online course – hosted by Kernow Local Medical Committee – are:  \n\nUnderstand what Practices’ obligations are under the NHS Complaints Policy\nComplaints & the NHS Constitution\nDuty of candour – what that means\nCQC Lines of enquiry and the “my expectations” principle\nResponding to a complaint\nReflective learning\n\nMore information about the course is available here. \nTo register for the course\, please email: rich@kernowlmc.co.uk
URL:https://devontraininghub.co.uk/event/responding-to-complaints-nhs-standards
CATEGORIES:Administration Courses
ORGANIZER;CN="Kernow Local Medical Committee":MAILTO:rich@kernowlmc.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250917T100000
DTEND;TZID=Europe/London:20250917T130000
DTSTAMP:20260507T180115
CREATED:20240205T095530Z
LAST-MODIFIED:20260226T082938Z
UID:10001457-1758103200-1758114000@devontraininghub.co.uk
SUMMARY:Pain Free Appraisals
DESCRIPTION:Aim\nThe dreaded appraisal reviews are coming around again! Let’s take the fear and hard work away and make all appraisals a positive and developmental experience. \nThe aims of this workshop are therefore: \n\nTo help delegates plan for and hold a positive performance review\, ensuring performance is raised to new levels\nTo give delegates the knowledge and confidence needed to raise the performance of their underperforming staff\n\nWho should attend the workshop\n\nManagers. team leads and other staff in a supervisory role\n\nLearning outcomes\nBy the end of the workshop\, participants will have a better understanding of: \n\nThe purpose of the appraisal process\nHow to plan a good performance review\nThe skills needed to hold a positive performance review\nFeedback and coaching techniques to improve performance\n\nThey will also have practised the essential skills and techniques covered. \nWorkshop format\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover: \n\nManagement theory and research input from the trainer\nLearning from our shared experiences\nSmall group work to discuss and share ideas\n\nThis workshop can be run in-house. Please email info@generalpracticetraining.co.uk and we will be pleased to chat to you. \nIf working online\, all participants will need access to a laptop or PC. Zoom joining instructions will be sent as part of the meeting invitations unless the organisation prefers to use its own video conferencing facility.
URL:https://devontraininghub.co.uk/event/pain-free-appraisals/2025-09-17
LOCATION:Live Virtual Course – Zoom
CATEGORIES:Administration Courses
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250916T133000
DTEND;TZID=Europe/London:20250916T163000
DTSTAMP:20260507T180115
CREATED:20250119T202754Z
LAST-MODIFIED:20250119T202754Z
UID:10001324-1758029400-1758040200@devontraininghub.co.uk
SUMMARY:Summarising
DESCRIPTION:The online course – run by Kernow Local Medical Committee – provide delegates with the knowledge and understanding of how to summarise a medical record\, understanding the importance of an accurate historical record. They will be guided through the process of how to organise the medical record\, being confident they are summarising correctly and in line with good practice guidelines. More information about the course is available here. \nTo register for the course\, email: rich@kernowlmc.co.uk
URL:https://devontraininghub.co.uk/event/summarising-2
CATEGORIES:Administration Courses
ORGANIZER;CN="Kernow Local Medical Committee":MAILTO:rich@kernowlmc.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250916T093000
DTEND;TZID=Europe/London:20250916T123000
DTSTAMP:20260507T180115
CREATED:20250119T202602Z
LAST-MODIFIED:20250119T202602Z
UID:10001323-1758015000-1758025800@devontraininghub.co.uk
SUMMARY:Handling Complaints
DESCRIPTION:This online workshop – run by Kernow Local Medical Committee – is designed to give delegates an overview to understand what a complaint is\, why people complain\, and some basic communication skills when handling a complaint. \nThere is a brief overview on the complaint process and how to review processes to mitigate the circumstances which may have led to the complaint. \nMore information about the course is available here. \nTo book on the course\, please email: rich@kernowlmc.co.uk
URL:https://devontraininghub.co.uk/event/handling-complaints-2
CATEGORIES:Administration Courses
ORGANIZER;CN="Kernow Local Medical Committee":MAILTO:rich@kernowlmc.co.uk
END:VEVENT
END:VCALENDAR