Managing Challenging Behaviour

15th October 2026, 14:00 to 16:30

With Learning and Development Centre Non-Clinical Educator, Clare Hartgen

Suitable for

All Professionals in Customer Facing Roles

Course Aim

The aim of this workshop is to provide staff with the skills and understanding to have greater confidence in dealing with aggressive behaviour safely.

Topics Covered

• Why people become aggressive
• How to assess risk
• How to respond to conflict
• The basics of de-escalation
• Dealing with violence in the waiting room
• Communication

If you no longer require your place on this course place cancel it so that there is availability for other delegates.  To cancel a booking please log into your Learning and Development Centre account and navigate to the Courses page.

It is expected that you will attend the session virtually from a quiet location at which you will not be disturbed, and you will have access to a microphone and camera on your device.  Every delegate must have their own device to use throughout this session.  This is a requirement for attending this interactive course. 

 All delegates must have their own booking made through the Learning and Development Centre website to join the meeting.  The name on your Zoom or Teams account should be recognisable as the name on your booking.  If we cannot identify delegates they may not be admitted to the session, or certificates may not be issued after the event. 

If you have any questions please contact the team at ldc.sentinel@nhs.net