Managing and Responding to Formal Complaints – 2nd November 2023, 13:30 to 16:00

With Sarah Stapleton, Education Facilitator

This course is designed for Managers working in Primary Care settings.  The course will look at managing complaints that have been escalated, and the processes to follow leading to possible methods of resolution.

This course will be presented virtually and meeting details will be sent to you in the week prior to the course.

To book a place on this course please visit our dedicated webpage: https://www.learninganddevelopmentcentre.co.uk/courses-events/administration-courses/managing-responding-formal-complaints-2nd-november-2023/