Managing and Responding to Formal Complaints – 14th May 2024, 09:30 to 12:00

With Sarah Stapleton, Education Facilitator and Non-Clinical Education Manager for Devon Training Hub

This course is designed for Managers working in Primary Care settings.  The course will look at managing complaints that have been escalated, and the processes to follow leading to possible methods of resolution.

This course will be presented virtually and meeting details will be sent to you in the week prior to the course.

It is expected that you will attend the session virtually from a quiet location at which you will not be disturbed, and you will have access to a microphone and camera on your device.  Every delegate must have their own device to use throughout this session.  This is a requirement for attending this interactive course.

If you no longer require your place on this course place cancel it so that there is availability for other delegates.  To cancel a booking please log into your Learning and Development Centre account, go to the Centre course list and click on the orange box next to the course name.

If there are any queries please contact Learning and Development Centre: ldc.sentinel@nhs.net