Handling complaints
November 11 @ 9:30 am - 12:30 pm
£40This workshop – run by Kernow Local Medical Committee – is designed to give delegates an overview to understand what a complaint is, why people complain, and some basic communication skills when handling a complaint.
There is a brief overview on the complaint process and how to review processes to mitigate the circumstances which may have led to the complaint.
More information about the course is available here.
To book on the course, please email: rich@kernowlmc.co.uk
