- This event has passed.
Dealing with Aggressive Patients – 2nd November 2023 – Hosted by LDC
November 2, 2023 @ 9:30 am - 11:30 am
£35Dealing with Aggressive Patients – 2nd November 2023; 09.30 to 11.30.
With Education Facilitator, Sarah Stapleton.
Suitable for
Primary Care Professionals in Patient Facing Roles
Course Aim
The aim of this virtual workshop is to provide non-clinical staff with the skills and understanding to have greater confidence in dealing with aggressive behaviour safely.
Topics Covered
- Why Patients become Aggressive
- How to assess risk
- How to respond to conflict
- The basics of De-escalation
- Dealing with violence in the waiting room
- Communication
To book a place on this course please visit our dedicated webpage: https://www.learninganddevelopmentcentre.co.uk/courses-events/administration-courses/dealing-with-aggressive-patients-2nd-november-2023/