Dealing with Aggressive Patients – 2nd November 2023; 09.30 to 11.30.

With Education Facilitator, Sarah Stapleton.

Suitable for

Primary Care Professionals in Patient Facing Roles

Course Aim

The aim of this virtual workshop is to provide non-clinical staff with the skills and understanding to have greater confidence in dealing with aggressive behaviour safely.

Topics Covered

• Why Patients become Aggressive
• How to assess risk
• How to respond to conflict
• The basics of De-escalation
• Dealing with violence in the waiting room
• Communication

To book a place on this course please visit our dedicated webpage: https://www.learninganddevelopmentcentre.co.uk/courses-events/administration-courses/dealing-with-aggressive-patients-2nd-november-2023/