Summary
This course is designed to help attendees recognise when a situation is escalating and de-escalate the situation using the appropriate methods, while keeping themselves and all others involved safe.

Aims
For staff to recognise when a situation is escalating and de-escalate the situation using the appropriate methods, while keeping themselves and all others involved safe.

Objectives
To recognise the common causes of conflict
To identify the different stages of conflict
To understand the importance of effective communication when faced with a conflict
The price
This course costs £125+VAT per person for a 3 hour course, however, if you are interested in booking a bespoke course for your company, or if you want to book multiple tickets for this course, we are very happy to discuss discounts. Please contact us at info@livewellsouthwesttrainingnetwork.co.uk