About
Date :- 10th June 2021
Time :- 10.00 - 12.00
Dealing with Aggressive
Patients
Course Aim
The aim of this workshop is to provide non-clinical staff
with the skills and understanding to have greater confidence in dealing with
aggressive behaviour safely.
Topics Covered
- Why Patients become
Aggressive
- How to assess risk
- How to respond to conflict
- The basics of
De-escalation
- Dealing with violence in
the waiting room
- Communication
If you have any questions please contact the team at devon.traininghub@nhs.net
