Reception Skills - 7th July 2022, 13.30am to 15.30am
With Sarah Stapleton, Practice Manager, Operations Manager and Education Facilitator
Overview of course:
- Patient Services Skills
- Communication
- Listening
- Body Language
- Time Management
- Prioritising and multitasking
- Make every contact count
- Know your patients
- Managing the clinicians
- Complaint Handling
- Anger management
- Problem solving
- Looking after yourself
This course will be presented virtually and meeting details will be sent out in the week prior to the course date.
If you
are not able to attend this session please let us know in advance so that a
place can be made available for another delegate.
Please note that we will issue a £15 invoice for places that are not used
unless we are advised that delegates are unable to attend.
If there are any queries please contact Devon Training Hub: devon.traininghub@nhs.net
