Handling Complaints - 20th January 2022, 9.30am to 11.30am
With Sarah Stapleton, Practice Manager, Operations Manager and Education Facilitator
Course Objective
By the end of this course you will be able to:
• Understand what a complaint is and why people complain
• Recognise the skills and approaches needed to deal with patient complaints
• Have a process to follow when dealing with a patient complaint
• Follow a review process to mitigate the circumstances leading to the complaint.
This course will be presented virtually and meeting details will be sent to you in the week prior to the course.
If there are any queries please contact Devon Training Hub: devon.traininghub@nhs.net
If you
are not able to attend this session please let us know in advance so that a
place can be made available for another delegate.
Please note that we will issue a £15 invoice for places that are not used
unless we are advised that delegates are unable to attend.
